Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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2024Data deduplication is a critical task in data management and mining, focused on consolidating duplicate records that refer to the same entity. Personally Identifiable Information (PII) is a critical class of data for deduplication across various industries. Consumer data, stored and generated through various engagement channels, is crucial for marketers, agencies, and publishers. However, a major challenge
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2024Using tools by Large Language Models (LLMs) is a promising avenue to extend their reach beyond language or conversational settings. The number of tools can scale to thousands as they enable accessing sensory information, fetching updated factual knowledge, or taking actions in the real world. In such settings, in-context learning by providing a short list of relevant tools in the prompt is a viable approach
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Human coordination often benefits from executing actions in a correlated manner, leading to improved cooperation. This concept holds potential for enhancing cooperative multi-agent reinforcement learning (MARL). Despite this, recent advances in MARL predominantly focus on decentralized execution, which favors scalability by avoiding action correlation among agents. A recent study introduced a Bayesian network
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2024Trained on vast corpora of human language, language models demonstrate emergent human-like reasoning abilities. Yet they are still far from true intelligence, which opens up intriguing opportunities to explore the parallels of humans and model behaviors. In this work, we study the ability to skip steps in reasoning—a hallmark of human expertise developed through practice. Unlike humans, who may skip steps
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We explore how private synthetic text can be generated by suitably prompting a large language model (LLM). This addresses a challenge for organizations like hospitals, which hold sensitive text data like patient medical records, and wish to share it in order to train machine learning models for medical tasks, while preserving patient privacy. Methods that rely on training or finetuning a model may be out
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