Customer-obsessed science
Research areas
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July 10, 20265 min readHydroShear, a new physics-based simulator, teaches robots how to use their sense of touch to perform complex manipulation tasks, in a way that transfers seamlessly to the real world.
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July 9, 202610 min read
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Featured news
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ICML 2026 Workshop on Mechanistic Interpretability2026Video-Language Models (VidLMs) achieve strong benchmark scores, yet these scores often hide whether models use the video at all. We show that VidLM failures follow two pathways: some visual signals are never reliably encoded, while others are encoded but overridden by model priors. We introduce REVEAL, a diagnostic stress-test benchmark for quantifying when and why VidLMs under-use visual evidence. REVEAL
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arXiv2026Container image pulling accounts for the majority of pod startup time in Kubernetes environments. Standard pull down loads the entire image before the container can start, even when the application accesses only a fraction of the image content at startup. We present SOCI (Seekable OCI), a lazy-loading architecture that enables containers to start without downloading the full image. SOCI builds an external
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KDD 2026 Workshop on Evaluation and Trustworthiness of Agentic AI2026Evaluating rule compliance in industry requires assessing products against complex regulatory standards using multimodal data sources—a task where both correctness and trustworthiness of automated judgments are critical. Existing approaches either rely on costly human audits, supervised classifiers that demand large-scale labeled training data, or monolithic multimodal models that apply uniform reasoning
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2026Recent advancement in vision-language models have enabled multi-modal person re-identification (Re-ID), where the system takes both an image and a text query to identify matching individuals. While previous state-of-the-art methods perform well with detailed, sentence-level descriptions, we found that their Recall@1 drops by half when using short, keyword-based queries due to ambiguity, training biases,
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KDD 2026 Workshop on Evaluation and Trustworthiness of Agentic AI2026Evaluating multi-step diagnostic reasoning in LLM agents remains an open problem. When cause labels are extracted from resolved operational cases (customer-service tickets, incident reports, clinical notes), the resulting gold standards exhibit extreme vocabulary explosion—5,076 unique cause strings from 2,196 tickets on a single symptom, 92% appearing only once—making LLM-as-judge protocols variance-prone
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