Customer-obsessed science

Amazon Customer Service (CS) provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human agents, also called subject matter experts (SMEs). Customers outreach with questions in different domains (return policy, device troubleshooting, etc.). Depending on their training, not all SMEs are eligible to handle all

Automatic identification of coding best practices can scale the development of code and application analyzers. We present Doc2BP, a deep learning tool to identify coding best practices in software documentation. Natural language descriptions are mapped to an informative embedding space, optimized under the dual objectives of binary and few shot classification. The binary objective powers general classification

As software development teams adopt DevSecOps practices, application security is increasingly the responsibility of development teams, who are required to set up their own Static Application Security Testing (SAST) infrastructure. Since development teams often do not have the necessary infrastructure and expertise to set up a custom SAST solution, there is an increased need for cloud-based SAST platforms

In contrast to traditional exhaustive search, selective search first clusters documents into several groups before all the documents are searched exhaustively by a query, to limit the search executed within one group or only a few groups. Selective search is designed to reduce the latency and computation in modern large-scale search systems. In this study, we propose MICO, a Mutual Information COtraining

We present YORO - a multi-modal transformer encoder-only architecture for the Visual Grounding (VG) task. This task involves localizing, in an image, an object referred via natural language. Unlike the recent trend in the literature of using multi-stage approaches that sacrifice speed for accuracy, YORO seeks a better trade-off between speed an accuracy by embracing a single-stage design, without CNN backbone