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Economist, International Seller Service
US, WA, Seattle
Amazon.com strives to be Earth's most customer-centric company where customers can shop in our stores to find and discover anything they want to buy. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment. Economists at Amazon partner closely with senior management, business stakeholders, scientist and engineers, and economist leadership to solve key business problems ranging from Amazon Web Services, Kindle, Prime, inventory planning, international retail, third party merchants, search, pricing, labor and employment planning, effective benefits (health, retirement, etc.) and beyond. Amazon Economists build econometric models using our world class data systems and apply approaches from a variety of skillsets – applied macro/time series, applied micro, econometric theory, empirical IO, empirical health, labor, public economics and related fields are all highly valued skillsets at Amazon. You will work in a fast moving environment to solve business problems as a member of either a cross-functional team embedded within a business unit or a central science and economics organization. You will be expected to develop techniques that apply econometrics to large data sets, address quantitative problems, and contribute to the design of automated systems around the company. About the team The International Seller Services (ISS) Economics team is a dynamic group at the forefront of shaping Amazon's global seller ecosystem. As part of ISS, we drive innovation and growth through sophisticated economic analysis and data-driven insights. Our mission is critical: we're transforming how Amazon empowers millions of international sellers to succeed in the digital marketplace. Our team stands at the intersection of innovative technology and practical business solutions. We're leading Amazon's transformation in seller services through work with Large Language Models (LLMs) and generative AI, while tackling fundamental questions about seller growth, marketplace dynamics, and operational efficiency. What sets us apart is our unique blend of rigorous economic methodology and practical business impact. We're not just analyzing data – we're building the frameworks and measurement systems that will define the future of Amazon's seller services. Whether we're optimizing the seller journey, evaluating new technologies, or designing innovative service models, our team transforms complex economic challenges into actionable insights that drive real-world results. Join us in shaping how millions of businesses worldwide succeed on Amazon's marketplace, while working on problems that combine economic theory, advanced analytics, and innovative technology.
Senior Economist, Tech Lead, Amazon
US, WA, Seattle
Amazon's Global XCM organization (Cross-Category, Cross-Channel Marketing) is looking for a talented Tech Lead Senior Economist who is interested in solving one of the most challenging business problems in marketing measurement and optimization, and developing cutting-edge ML model. Working with our team of data scientists, applied scientists, research scientists, and economists, this leader will help redefine scalable marketing measurement and optimization. XCM’s mission is to be the most culturally and contextually aware, creatively breakthrough, and measurably effective marketing organization in the world. In this role, you will be a technical leader in Econometric research with significant scope, impact, and high visibility. You will lead strategic measurement and optimization science initiatives in collaboration with external science teams, and development and deployment of measurement and real-time predictive and optimization science models. As a successful Economist, you are an analytical problem solver who enjoys diving into data, leads problem solving, guides development of new frameworks, writes code, is excited about investigations and algorithms, and can credibly interface between technical teams and business stakeholders. You are an expert in causal inference models to solve business problems. You are a hands-on innovator who can contribute to advancing Marketing measurement technology and push the limits on what’s scientifically possible with a razor sharp focus on measurable customer and business impact. You will also coach and guide junior scientists in the team to grow the team’s talent and scale the impact of your work. Key job responsibilities - Design and implement production-ready causal machine learning models to solve complex measurement and optimization challenges - Partner with cross-functional science teams to drive innovative high-impact initiatives - Collaborate with key stakeholders to develop strategic roadmaps and ensure successful project execution - Mentor junior scientists and establish technical best practices for the team
Economist II, Stores Ads Science
US, WA, Seattle
Amazon is seeking an innovative and talented Economist to join our Stores Ads Science team. In this role, you will play a crucial role in developing and implementing advanced econometrics and machine-learning solutions to solve complex business problems in a highly ambiguous problem space at the intersection of Amazon’s Stores and Advertising businesses, and deliver measurable business impacts via cross-team and cross-functional collaboration. This position requires a blend of technical expertise, leadership skills, and the ability to drive projects from conception to production. Amazon is investing heavily in building a world-class advertising business. Our advertising products are strategically important to Amazon’s Retail and Marketplace businesses for driving long-term growth. The Stores Ads Science team is dedicated to identifying and capitalizing on opportunities that jointly optimize Amazon's Stores and Advertising businesses. We focus on leveraging advertising signals to enhance Stores' decision-making processes and vice versa, ultimately driving long-term economic value for shoppers, sellers/vendors, and Amazon. We collaborate closely with tech and product teams across Stores and Advertising, continuously advancing experimentation methodologies to accelerate scientific development and quantify business impacts. Our team is characterized by high motivation, strong collaboration, and an entrepreneurial spirit with a bias for action. Key job responsibilities - Develop economic theory and deliver econometrics and machine learning models at scale. - Design, conduct, and analyze complex experiments to validate hypotheses and quantify the impact of new algorithms and features - Collaborate with cross-functional teams to translate research into scalable, production-ready solutions - Drive data-driven decision making to optimize Amazon's Stores and Advertising ecosystem - Write effective business narratives and scientific papers to communicate to both business and technical audiences
Economist, Amazon Customer Service
US, WA, Seattle
The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each Customer Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.
Principal Economist, Economics & Growth | Rufus
US, WA, Seattle
Join us at Amazon as we reinvent shopping again! We're not just talking about improving the existing Amazon shopping experiences, we're building a brand-new world where shopping is effortless and intuitive through the power of generative AI. Leveraging state-of-the-art Large Language Models and generative AI, we're creating a live, two-way natural language conversational experience that is fast, helpful and trustworthy. As people turn to Amazon for deeper insights and understanding about products earlier and earlier in their shopping journeys, we're stepping up to the challenge by synthesizing complex information and multiple perspectives so customers can explore Amazon’s vast catalog to find exactly the products that solve their particular needs. Imagine having a back and forth conversation with an AI assistant helping you to articulate a problem you’re trying solve, effortlessly answering your product questions and giving you trustworthy advice and recommendations for what to buy. Also imagine a world where this same AI assistant reduces your mental load by proactively predicting and then fulfilling your shopping needs without you needing to interfere, thus saving you time and money along the way. We are building such an AI assistant to become the digital manifestation of the helpful salesperson that asks customers what they need, helps them navigate the store, waits unobtrusively while they look over the shelves, and helps them find complementary goods. What does economics have to teach this salesperson? Can we embed lessons from the behavioral literature to help customers? This is an opportunity to embed economic expertise into large scale generative models. This is just the beginning, and the future is yours to shape. We're searching for pioneers who are passionate about using technology and innovation to fundamentally change how customers shop, and who are ready to make a lasting impact on the industry and even disrupting how Amazon serves customers. You'll be a senior technical leader working with talented scientists, economists, engineers, and product leaders to innovate on behalf of our customers and help turn generative AI shopping into Amazon’s next business pillar. Key job responsibilities As the Principal Economist in the Shopping Economics team, you are a senior member of the technical leadership team, working with executives, principal engineers and scietists, and senior product leaders. Your economic thought leadership helps us to build new-to-world customer experiences that solve important problems for customers while creating new business models, ensuring Amazon is optimizing its innovation portfolio to maximally help customers solve their shopping problems. Solving problems like improving the match quality between customers’ heterogeneous needs and Amazon’s nearly infinite selection, articulating the economics of advertising in a conversation, using insights from economics to better align the LLM, and using deep learning techniques to measure substitution patterns and the economic value of engagement. You work with economists, scientists, and engineers Amazon-wide to rethink systems across the company to better optimize for helping customers through their entire shopping journey. You also develop and evangelize new mental models and new ways to measure the economic value of bleeding edge generative AI. As the senior economist in the team, you also guide the work and careers of other economists on the team.
Principal Economist, Amazon Search
US, CA, Palo Alto
The Amazon Search team creates powerful, customer-focused search and advertising solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. This position will develop economic frameworks for selecting products into customer consideration sets, develop a theoretic framework of the search process and customer frictions that lends to policy evaluation, and create frameworks for coordinating product discovery with other marketplace decision systems like ordering, pricing, and delivery optimization. The ideal candidate will have outstanding Economics knowledge, demonstrated strength in practical and policy relevant structural econometrics, strong collaboration skills, proven ability to lead highly ambiguous and large projects, and a drive to deliver results. They will work closely with Economists, Data / Applied Scientists, Engineers, and Product leads to integrate economic insights into policy and production systems Familiarity with informational retrieval and recommender systems is a plus but not required. Key job responsibilities This role is responsible for creating mechanisms (metrics, models, mechanism) that optimize search while accounting for effects on the entirety of the Amazon Stores. Some example projects include: * Develop an economic frameworks for selecting products into customer consideration sets. Utilizing demand estimation, internalizing spillovers (e.g. menu effects), and incorporating long term effects on customer beliefs. We want to embed economics into state of the art list-wise ranking models. * Develop a means of valuing newly launched products and how the impact all aspects of the experience (prices, brand awareness, or even referential utility). * Develop a theoretic framework of the search process with a valuation of customer frictions that lends to evaluation of changes in the experience (aka a “search/browse model”) * Create frameworks for coordinating product discovery with other marketplace decision systems like ordering, pricing, and delivery optimization.
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