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Economist, Amazon Customer Service
US, WA, Seattle
The Worldwide Defect Elimination (WWDE) Team is seeking a highly skilled economist to estimate the customer impact of each Customer Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering CS and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer
Intern - Economics (RFCA)
US, WA, Seattle
The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com.
Intern - Economics (FMF)
US, WA, Seattle
The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com.
Intern - Economics (STRUC)
US, WA, Seattle
The Amazon Economics Team is hiring Economist Interns. We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to work with large and complicated data sets to solve real-world business problems. Some knowledge of econometrics, as well as basic familiarity with Stata, R, or Python is necessary. Experience with SQL, UNIX, Sawtooth, and Spark would be a plus. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis. You will learn how to build data sets and perform applied econometric analysis at Internet speed collaborating with economists, data scientists and MBAʼs. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with future job market placement. Roughly 85% of interns from previous cohorts have converted to full-time economics employment at Amazon. If you are interested, please send your CV to our mailing list at econ-internship@amazon.com.
Principal Economist, Economic Decision Science
GB, London
We are looking for a leading Economist to work on exciting and challenging business problems related to Amazon Retail’s worldwide product assortment. You will build innovative solutions based on econometrics, machine learning, and experimentation. You will be part of a interdisciplinary team of economists, product managers, engineers, and scientists, and your work will influence finance and business decisions affecting Amazon’s vast product assortment globally. If you have an entrepreneurial spirit, you know how to deliver results fast, and you have a deeply quantitative, highly innovative approach to solving problems, and long for the opportunity to build pioneering solutions to challenging problems, we want to talk to you. Key job responsibilities - Work on a challenging problem that has the potential to significantly impact Amazon’s business position - Develop econometric models and experiments to measure the customer and financial impact of Amazon’s product assortment - Collaborate with other scientists at Amazon to deliver measurable progress and change - Influence business leaders based on empirical findings
Economist, Amazon Customer Service
US, WA, Seattle
The Worldwide Defect Elimination (WWDE) team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each customer service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering Customer Service and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.
Economist, Amazon Customer Service
US, WA, Seattle
The Worldwide Defect Elimination (WWDE) team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each customer service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering customer service, and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.
Senior Economist, Private Brands Inteligence
US, NY, New York
The Amazon Private Brands science advance team applies Machine Learning, Statistics and Econometrics/economics to solve high-impact business problems, develop prototypes for Amazon-scale science solutions, and optimize key business functions of Amazon Private Brands and other Amazon orgs. We are an interdisciplinary team, using cutting edge science and technology and leveraging the strengths of engineers and scientists to build solutions for some of the toughest business problems at Amazon, covering areas such as pricing, discovery, negotiation, forecasting, supply chain and product selection/development. We are looking for an outstanding Economist who is strong in applying cutting edge econometrics and machine learning methodologies to conduct empirical research and implement science solutions that solve real-world business problems. The candidate will not only implement and validate models on large scale data, and but also help business and tech partners understand the results and turn them into policies, programs, and actions that have a major impact on Amazon’s business. We are looking for creative thinkers who can combine a strong economic toolbox with a desire to learn from others, and who know how to execute and deliver on big ideas.
Sr. Economist, People Experience and Technology Central Science
US, VA, Arlington
The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are looking for a Senior Economist who is able to provide structure around complex business problems, hone those complex problems into specific, scientific questions, and test those questions to generate insights. The ideal candidate will work with various science, engineering, operations, and analytics teams to estimate models and algorithms on large scale data, design pilots and measure their impact, and transform successful prototypes into improved policies and programs at scale. They will lead teams of researchers to produce robust, objective research results and insights which can be communicated to a broad audience inside and outside of Amazon. Ideal candidates will work closely with business partners to develop science that solves the most important business challenges. They will work well in a team setting with individuals from diverse disciplines and backgrounds. They will serve as an ambassador for science and a scientific resource for business teams, so that scientific processes permeate throughout the HR organization to the benefit of Amazonians and Amazon. Ideal candidates will own the development of scientific models and manage the data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will be customer-centric – clearly communicating scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. This position is for an individual contributor role, but a successful candidate could have the opportunity to take on 1-3 direct reports. Key job responsibilities Use structural economic modeling to evaluate the impact of policies on employee outcomes, and examine how external labor market and economic conditions impact Amazon's ability to hire and retain talent. A day in the life Work with teammates to apply economic methods to business problems. This might include identifying the appropriate research questions, writing code to estimate a structural model, or writing and presenting a document with findings to business leaders. Our economists also collaborate with partner teams throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team We are a multidisciplinary team that combines the talents of science and engineering to develop innovative solutions to make Amazon Earth's Best Employer.
Sr. Economist, Demand Forecast, Project Kuiper Global Planning
US, WA, Redmond
Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk! Key job responsibilities • Work cross-functionally with product, business development, and various technical teams (engineering, science, simulations, etc.) to execute on the long-term vision, strategy, and architecture for the global demand forecast • Lead measurement of customer preferences and behaviors related to different product offerings, price points, and promotions and integration of findings into Kuiper's Global Demand Forecasting models. • Design and deliver modern, flexible, scalable economic models integrating data and assumptions from a variety of sources and systems, increasing forecast accuracy over time • Define science roadmaps, models, and priorities for innovation and simplification, and advance adoption of insights to influence important resource allocation and prioritization decisions • Synthesize and communicate economic insights and recommendations to audiences of varying levels of technical sophistication to drive change across Kuiper. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
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