Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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KDD 20232023Sequential recommendation aims to model dynamic user behavior from historical interactions. Existing methods rely on either explicit item IDs or general textual features for sequence modeling to understand user preferences. While promising, these approaches still struggle to model cold-start items or transfer knowledge to new datasets. In this paper, we propose to model user preferences and item features
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ACL 2023 Workshop on SustaiNLP2023Personalized dialogue agents (DAs) powered by large pre-trained language models (PLMs) often rely on explicit persona descriptions to maintain personality consistency. However, such descriptions may not always be available or may pose privacy concerns. To tackle this bottleneck, we introduce PersonaPKT, a lightweight transfer learning approach that can build persona-consistent dialogue models without explicit
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Machine Translation Summit 2023 (MTS)2023The expectations of e-commerce customers include the ability to shop online in their preferred language. Modern e-commerce platforms utilize machine translation to provide multilingual product information at scale. However, maintaining machine translation quality that keeps up with an ever-expanding product information remains an open challenge for industrial machine translation systems. Topical clustering
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KDD 2023 Workshop on e-Commerce and NLP (ECNLP 6)2023Pool-based active learning techniques have had success producing multi-class classifiers that achieve high accuracy with fewer labels compared to random labeling. However, in an industrial setting where we often have class-level business targets to achieve (e.g., 95% recall at 95% precision for each class), active learning techniques continue to acquire labels for classes that have already met their targets
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KDD 2023 ACM SIGKDD Workshop on Causal Discovery, Prediction and Decision (CDPD)2023Companies offering web services routinely run randomized online experiments to estimate the “causal impact” associated with the adoption of new features and policies on key performance metrics of interest. These experiments are used to estimate a variety of effects: the increase in click rate due to the repositioning of a banner, the impact on subscription rate as a consequence of a discount or special
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