Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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Interspeech 20232023Second-pass rescoring is employed in most state-of-the-art speech recognition systems. Recently, BERT based models have gained popularity for re-ranking the n-best hypothesis by exploiting the knowledge from masked language model pretraining. Further, fine-tuning with discriminative loss such as minimum word error rate (MWER) has shown to perform better than likelihood-based loss. Streaming applications
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ACL 20232023Measurement of interaction quality is a critical task for the improvement of spoken dialog systems. Existing approaches to dialog quality estimation either focus on evaluating the quality of individual turns, or collect dialog-level quality measurements from end users immediately following an interaction. In contrast to these approaches, we introduce a new dialoglevel annotation workflow called Dialog Quality
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ACL Findings 20232023Entities can be expressed in diverse formats, such as texts, images, or column names and cell values in tables. While existing entity linking (EL) models work well on per modality configuration, such as text-only EL, visual grounding, or schema linking, it is more challenging to design a unified model for diverse modality configurations. To bring various modality configurations together, we constructed
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ICML 20232023Ensembling is among the most popular tools in machine learning (ML) due to its effectiveness in minimizing variance and thus improving generalization. Most ensembling methods for black-box base learners fall under the umbrella of “stacked generalization,” namely training an ML algorithm that takes the inferences from the base learners as input. While stacking has been widely applied in practice, its theoretical
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ACL 20232023E-commerce queries are often short and ambiguous. Consequently, query understanding often uses query rewriting to disambiguate user input queries. While using e-commerce search tools, users tend to enter multiple searches, which we call context, before purchasing. These history searches contain contextual insights about users’ true shopping intents. Therefore, modeling such contextual information is critical
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