Customer-obsessed science
Research areas
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October 29, 20265 min readTwo optimization techniques, when combined, can significantly improve a model’s speed and cost effectiveness without sacrificing quality.
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October 20, 20263 min read
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October 12, 202614 min read
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Featured news
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2026Organizing unstructured feedback text into hierarchical taxonomy is a fundamental challenge in NLP, particularly in domains where feedback arrives at massive scale in varied forms such as reviews, transcripts, and surveys. Existing approaches either produce shallow hierarchies, neglect long-tail topics, or lack rigorous evaluation frameworks. We present TaxCE, a fully automated framework that constructs
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2026As conversational AI systems increasingly engage users through multi-turn dialogue across diverse cultural contexts, cross-cultural competence, the ability to recognize, respect, and adapt to cultural differences, is essential for effective human-AI interaction. Existing evaluations largely rely on single-turn settings, overlooking the complexities of real-world, multi-turn conversations where cultural
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2026Budget-constrained agentic search arises when an LLM agent must refine candidates under a small evaluation budget, because validation is expensive, generation requires multiple model calls, or both. In this regime, standard MCTS allocates budget poorly: exploration bonuses dominate at low visit counts, unpromising siblings are expanded before promising chains can deepen, and branching is independent of
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2026Humans effortlessly locate and identify objects by touch alone, even without vision. In contrast, robotic systems rely heavily on vision and struggle with autonomous tactile exploration and object identification. We present TACTFUL, a vision-free tactile exploration framework that enables a multi-fingered robot to autonomously explore confined workspaces, discover objects through contact, and identify them
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RecSys 2026 Workshop for Agentic and Generative AI for E-commerce2026Large-language-model (LLM) agents increasingly operate and evaluate e-commerce workflows, and a recurring building block is a skill router : a semantic-retrieval layer that maps a free-form question to the correct skill in a catalog. The same layer lets an LLM-as-judge evaluator decide which skill should have answered and whether the catalog covers the question at all. In practice it runs on general-purpose
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