Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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CIKM 20232023Traditionally, catalog relationship problems in e-commerce stores have been handled as pairwise classification tasks, which limit the ability of machine learning models to learn from the diverse relationships among different entities in the catalog. In this paper, we leverage heterogeneous graphs and Graph Neural Networks (GNNs) for improving catalog relationship inference. We start from investigating how
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CIKM 20232023In conversational AI assistants, SLU models are part of a complex pipeline composed of several modules working in harmony. Hence, an update to the SLU model needs to ensure improvements not only in the model specific metrics but also in the overall conversational assistant. Specifically, the impact on user interaction quality metrics must be factored in, while integrating interactions with distal modules
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CIKM 2023 Industry Day2023We introduce Robust Training with Trust Scores (RT2S), a framework to train machine learning classifiers with potentially noisy labels. RT2S calculates a trust score for each training sample, which indicates the quality of its corresponding label. These trust scores are employed as sample weights during training and optionally during threshold optimization. The trust scores are generated from two sources
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CIKM 20232023Query reformulation (QR) is a widely used technique in web and product search. In QR, we map a poorly formed or low coverage user query to a few semantically similar queries that are rich in product coverage, thereby enabling effective targeted searches with less cognitive load on the user. Recent QR approaches based on generative language models are superior to informational retrieval-based methods but
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RecSys 20232023As E-commerce and subscription services scale, personalized recommender systems are often needed to further drive long term business growth in acquisition, engagement, and retention of customers. However, long-term metrics associated with these goals can require several months to mature. Additionally, deep personalization also demands a large volume of training data that take a long time to collect. These
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