Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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RecSys 2023 Workshop on Context-Aware Recommender Systems2023Current multi-armed bandit approaches in recommender systems (RS) have focused more on devising effective exploration techniques, while not adequately addressing common exploitation challenges related to distributional changes and item cannibalization. Little work exists to guide the design of robust bandit frameworks that can address these frequent challenges in RS. In this paper, we propose a new design
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RecSys 2023 Workshop on Responsible Recommendation2023We focus on addressing the challenges in responsible beauty product recommendation, particularly when it involves comparing the product’s color with a person’s skin tone, such as for foundation and concealer products. To make accurate recommendations, it is crucial to infer both the product attributes and the product specific facial features such as skin conditions or tone. However, while many product photos
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Nature Digital Medicine2023Waist-to-hip circumference ratio (WHR) is now recognized as among the strongest shape biometrics linked with health outcomes, although use of this phenotypic marker remains limited due to the inaccuracies in and inconvenient nature of flexible tape measurements when made in clinical and home settings. Here we report that accurate and reliable WHR estimation in adults is possible with a smartphone application
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RecSys 2023 Workshop on Learning and Evaluating Recommendations with Impressions (LERI 2023)2023While recommender systems have significantly benefited from implicit feedback, they have often missed the nuances of multi-behavior interactions between users and items. Historically, these systems either amalgamated all behaviors, such as impression (formerly view), add-to-cart, and buy, under a singular ’interaction’ label, or prioritized only the target behavior, often the buy action, discarding valuable
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CIKM 20232023In e-commerce, product classification is widely used for various purposes. Misclassifying products can cause compliance issues and hurt the company’s reputation. To address this problem, we propose an automated system to proactively detect product misclassifications by overcoming several challenges. A large ecommerce retailer can sell billions of distinct products, on which many thousands of classification
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