Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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September 2, 20253 min read
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Featured news
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EMNLP 20232023Embodied task completion is a challenge where an agent in a simulated environment must predict environment actions to complete tasks based on natural language instructions and egocentric visual observations. We propose a variant of this problem where the agent predicts actions at a higher level of abstraction called a plan which more directly tests language understanding and reasoning. We show that multimodal
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EMNLP 20232023E-commerce product catalogs contain billions of items. Most products have lengthy titles, as sellers pack them with product attributes to improve retrieval, and highlight key product aspects. This results in a gap between such unnatural product titles and how customers refer to them. It also limits how e-commerce stores can use these seller-provided titles for recommendation, QA, or review summarization
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EMNLP 20232023Generative models have been widely applied to solve extractive tasks, where parts of the input are extracted to form the desired output, and have achieved significant success. For example, in extractive question answering (QA), generative models have constantly yielded state-of-the-art results. In this work, we study the issue of tokenization inconsistency that is commonly neglected in training these models
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Graph meets LLM: A novel approach to collaborative filtering for robust conversational understandingEMNLP 20232023A Personalized Query Rewriting system aims to reduce defective queries to ensure robust conversational functionality by considering individual user behavior and preferences. It’s usually structured as a search-based system, maintaining a user history index of past successful interactions with the conversational AI. However, this approach encounters challenges when dealing with unseen interactions, which
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EMNLP 20232023An effective approach to design automated Question Answering (QA) systems is to efficiently retrieve answers from pre-computed databases containing question/answer pairs. One of the main challenges to this design is the lack of training/testing data. Existing resources are limited in size and topics and either do not consider answers (question-question similarity only) or their quality in the annotation
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