Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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2026Music recommendation surfaces need human-readable explanations, but LLM-quality generation does not scale on the serving path. Using MyMix, an algorithmically-generated personalized playlist surface, as a testbed, we start from a whole-playlist 4B baseline and identify two limitations: feasibility (per-request inference does not scale) and input granularity (the model sees only coarse aggregated tags, not
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2026Organizing unstructured feedback text into hierarchical taxonomy is a fundamental challenge in NLP, particularly in domains where feedback arrives at massive scale in varied forms such as reviews, transcripts, and surveys. Existing approaches either produce shallow hierarchies, neglect long-tail topics, or lack rigorous evaluation frameworks. We present TaxCE, a fully automated framework that constructs
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2026As conversational AI systems increasingly engage users through multi-turn dialogue across diverse cultural contexts, cross-cultural competence, the ability to recognize, respect, and adapt to cultural differences, is essential for effective human-AI interaction. Existing evaluations largely rely on single-turn settings, overlooking the complexities of real-world, multi-turn conversations where cultural
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2026Budget-constrained agentic search arises when an LLM agent must refine candidates under a small evaluation budget, because validation is expensive, generation requires multiple model calls, or both. In this regime, standard MCTS allocates budget poorly: exploration bonuses dominate at low visit counts, unpromising siblings are expanded before promising chains can deepen, and branching is independent of
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2026Humans effortlessly locate and identify objects by touch alone, even without vision. In contrast, robotic systems rely heavily on vision and struggle with autonomous tactile exploration and object identification. We present TACTFUL, a vision-free tactile exploration framework that enables a multi-fingered robot to autonomously explore confined workspaces, discover objects through contact, and identify them
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