Alexa’s spoken-language-understanding research at Interspeech 2022

Methods for learning from noisy data, using phonetic embeddings to improve entity resolution, and quantization-aware training are a few of the highlights.

Interspeech, the world’s largest and most comprehensive conference on the science and technology of spoken-language processing, takes place this week in Incheon, Korea, with Amazon as a platinum sponsor. Amazon Science asked three of Alexa AI’s leading scientists — in the fields of speech, spoken-language-understanding, and text-to-speech — to highlight some of Amazon’s contributions to the conference.

Related content
Research from Alexa Speech covers a range of topics related to end-to-end neural speech recognition and fairness.

In this installment, senior principal scientist Gokhan Tur selects a few representative papers covering a wide range of topics in spoken-language understanding.

"Learning under label noise for robust spoken language understanding systems"

While deep-learning-based approaches have shown superior results for benchmark evaluation tasks, their performance degrades significantly when the training data is noisy. This is typically due to memorization, in which the model simply learns one-to-one correspondences between specific inputs and specific classifications, and the problem is especially acute for overparameterized models, which are already prone to overfitting. In this paper, the Alexa researchers perform a systematic study introducing various levels of controlled noise to the training data and explore five different label noise mitigation strategies for the task of intent classification:

  • Noise layer learns the noise distribution, adding a final layer to the model.
  • Robust loss uses both active loss (maximizing the probability of being in the labeled class) and passive loss (minimizing the probabilities of being in other classes).
  • LIMIT augments the objective function with the mutual information between model weights and the labels conditioned on data instances, to reduce memorization.
  • Label smoothing regularizes the model by replacing the hard 0 and 1 classification targets with smoothed values.
  • Early stopping aims to prevent overfitting by stopping when the validation error starts to increase.
Mitigation accuracies.png
The accuracy of various mitigation methods on public datasets. Top accuracy scores in bold.

The results table shows the effectiveness of these methods for the well-known language-understanding datasets ATIS, SNIPS, and TOP, for different noise levels. First, the researchers have shown that for each of the datasets, the accuracy of the baseline model (DistillBERT) has degraded more than 30%, with 50% noise level. The paper reports that all mitigation methods are effective in alleviating this degradation. The LIMIT approach performs best and is able to recover more than 80% of the dropped accuracy with 50% noise level and more than 96% with 20% noise level.

“Phonetic embedding for ASR robustness in entity resolution”

In Alexa, entity resolution (ER) is the task of retrieving the index of an entity given various ways of describing it in natural language. Phonetic variations are one big category of errors, such as “chip and potato” being recognized as “shipping potato”. While lexical and phonetic search methods are a straightforward way to resolve such errors, they are suboptimal since they cannot tell which pairs of phrases are more likely to be confused.

Related content
New model sets new standard in accuracy while enabling 60-fold speedups.

In this paper, Alexa researchers propose to employ phonetic embeddings based on the pronunciations of such phrases, where the similarity of pronunciation is directly reflected by the embedding-vector distance. Then they employ a neural vector search mechanism using a Siamese network to improve the robustness of the ER task against automatic speech recognition (ASR) noise. The phonetic embedding is combined with the semantic embedding from a pretrained BERT model. They also experimented with using the ASR n-best hypotheses as an input during training.

Weighted-sum model.png
The architecture of the weighted-sum model.

The paper presents results using the Video and Book domains in Alexa. In the evaluation of retrieval tests, the researchers see that, compared to the lexical-search baseline, the phonetic-embedding-based approach reduces the error rate by 44% in the Video domain and by 35% in the Book domain. With the ASR n-best data augmentation, they further reduce the error rate to 50% in the Video domain.

“Squashed weight distribution for low bit quantization of deep models”

Large deep-learning models — especially Transformer-based ones — have been shown to achieve state-of-the art performance on many public benchmark tasks. But their size often makes them impractical for real-world applications with memory and latency constraints. To this end, researchers have proposed various compression methods, such as pruning weights, distillation, and quantization.

Related content
Combination of distillation and distillation-aware quantization compresses BART model to 1/16th its size.

Quantization divides a variable’s possible values into discrete intervals, and maps all values in each interval to a single, representative value. It is a straightforward process with “bit-widths” of eight bits or more, meaning that each representative value has an eight-bit (or larger) index. It’s often applied after full-precision training of a model, but to avoid a mismatch between training and testing, researchers are turning to quantization-aware training approaches, where quantization noise is injected in the forward pass.

In this paper, Alexa researchers present the lowest reported quantization bit-widths for compressed Transformer models. They show only 0.2% relative degradation on public GLUE benchmarks with three-bit quantization and 0.4% relative degradation on Alexa data with only two-bit quantization. They achieve this with a reparameterization of the weights that squashes the distribution and by introducing a regularization term to the training loss to control the mean and variance of the learned model parameters.

The main idea is optimizing the overall distribution of weights under the well-known stochastic-gradient-descent (SGD) approach to training using a novel weight transformation that causes SGD to learn approximately uniformly distributed weights instead of the typical Gaussian distribution.

“Impact of acoustic event tagging on scene classification in a multi-task learning framework”

This paper explores the use of acoustic event tagging (AET) for improving the task of acoustic scene classification (ASC). Acoustic events represent information at levels of abstraction such as “car engine”, “dog-bark”, etc., while scenes are collections of acoustic events in no particular temporal order that represent information at higher levels of abstraction, such as “street traffic” and “urban park”. Previous studies suggest that humans leverage event information for scene classification. For instance, knowledge of the event “jet-engine” helps classify a given acoustic scene as “airport” instead of “shopping mall”.

Related content
Knowledge distillation technique for shrinking neural networks yields relative performance increases of up to 122%.

In this paper, Alexa researchers propose jointly training a deep-learning model to perform both AET and ASC, using a multitask-learning approach that uses a weighted combination of the individual AET and ASC losses. They show that this method lowers the ASC error rate by more than 10% relative to the baseline model and outperforms a model pretrained with AET first and then fine-tuned on ASC.

Multitask network.png
The ASC and AET baselines, along with the multitask network presented in the Amazon researchers’ paper.

“L2-GEN: A neural phoneme paraphrasing approach to L2 speech synthesis for mispronunciation diagnosis”

For machine learning models that help users learn English as a second language (ESL), mispronunciation detection and diagnosis (MDD) is an essential task. However, it is difficult to obtain non-native (L2) speech audio with fine-grained phonetic annotations. In this paper, Alexa researchers propose a speech synthesis system for generating mispronounced speech mimicking L2 speakers.

L2-GEN.png
The architecture of the L2-GEN framework.

The core of the system is a state-of-the-art Transformer-based sequence-to-sequence machine translation model. The L1 reference phoneme sequence of a word is treated as the source text and its corresponding mispronounced L2 phoneme sequences as "paraphrased" target texts. The researchers’ experiments demonstrate the effectiveness of the L2-GEN system in improving MDD accuracy on public benchmark evaluation sets.

Research areas

Related content

ES, B, Barcelona
Are you interested in defining the science strategy that enables Amazon to market to millions of customers based on their lifecycle needs rather than one-size-fits-all campaigns? We are seeking a Applied Scientist to lead the science strategy for our Lifecycle Marketing Experimentation roadmap within the PRIMAS (Prime & Marketing analytics and science) team. The position is open to candidates in Amsterdam and Barcelona. In this role, you will own the end-to-end science approach that enables EU marketing to shift from broad, generic campaigns to targeted, cohort-based marketing that changes customer behavior. This is a high-ambiguity, high-impact role where you will define what problems are worth solving, build the science foundation from scratch, and influence senior business leaders on marketing strategy. You will work directly with Business Directors and channel leaders to solve critical business problems: how do we win back customers lost to competitors, convert Young Adults to Prime, and optimize marketing spend by de-averaging across customer cohorts. Key job responsibilities Science Strategy & Leadership: 1. Own the end-to-end science strategy for lifecycle marketing, defining the roadmap across audience targeting, behavioral modeling, and measurement 2. Navigate high ambiguity in defining customer journey frameworks and behavioral models – our most challenging science problem with no established playbook 3. Lead strategic discussions with business leaders translating business needs into science solutions and building trust across business and tech partners 4. Mentor and guide a team of 2-3 scientists and BIEs on technical execution while contributing hands-on to the hardest problems Advanced Customer Behavior Modeling: 1. Build sophisticated propensity models identifying customer cohorts based on lifecycle stage and complex behavioral patterns (e.g., Bargain hunters, Young adults Prime prospects) 2. Define customer journey frameworks using advanced techniques (Hidden Markov Models, sequential decision-making) to model how customers transition across lifecycle stages 3. Identify which customer behaviors and triggers drive lifecycle progression and what messaging/levers are most effective for each cohort 4. Integrate 1P behavioral data with 2P survey insights to create rich, actionable audience definitions Measurement & Cross-Workstream Integration: 1. Partner with measurement scientist to design experiments (RCTs) that isolate audience targeting effects from creative effects 2. Ensure audience definitions, journey models, and measurement frameworks work coherently across Meta, LiveRamp, and owned channels 3. Establish feedback loops connecting measurement insights back to model improvements About the team The PRIMAS (Prime & Marketing Analytics and Science) is the team that support the science & analytics needs of the EU Prime and Marketing organization, an org that supports the Prime and Marketing programs in European marketplaces and comprises 250-300 employees. The PRIMAS team, is part of a larger tech tech team of 100+ people called WIMSI (WW Integrated Marketing Systems and Intelligence). WIMSI core mission is to accelerate marketing technology capabilities that enable de-averaged customer experiences across the marketing funnel: awareness, consideration, and conversion.
IN, KA, Bengaluru
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced algorithmic systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning and Data Sciences team for India Consumer Businesses. If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you. Major responsibilities - Use machine learning and analytical techniques to create scalable solutions for business problems - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes - Design, development, evaluate and deploy innovative and highly scalable models for predictive learning - Research and implement novel machine learning and statistical approaches - Work closely with software engineering teams to drive real-time model implementations and new feature creations - Work closely with business owners and operations staff to optimize various business operations - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Mentor other scientists and engineers in the use of ML techniques
ES, M, Madrid
At Amazon, we are committed to being the Earth's most customer-centric company. The European International Technology group (EU INTech) owns the enhancement and delivery of Amazon's engineering to all the varied customers and cultures of the world. We do this through a combination of partnerships with other Amazon technical teams and our own innovative new projects. You will be joining the Tamale team to work on Haul. As part of EU INTech and Haul, Tamale strives to create a discovery-driven shopping experience using challenging machine learning and ranking solutions. You will be exposed to large-scale recommendation systems, multi-objective optimization, and state-of-the-art deep learning architectures, and you'll be part of a key effort to improve our customers' browsing experience by building next-generation ranking models for Amazon Haul's endless scroll experience. We are looking for a passionate, talented, and inventive Scientist with a strong machine learning background to help build industry-leading ranking solutions. We strongly value your hard work and obsession to solve complex problems on behalf of Amazon customers. Key job responsibilities We look for applied scientists who possess a wide variety of skills. As the successful applicant for this role, you will work closely with your business partners to identify opportunities for innovation. You will apply machine learning solutions to optimize multi-objective ranking, improve discovery engagement through contextual signals, and scale ranking systems across multiple marketplaces. You will work with business leaders, scientists, and product managers to translate business and functional requirements into concrete deliverables, including the design, development, testing, and deployment of highly scalable distributed ranking services. You will be part of a team of scientists and engineers working on solving ranking and personalization challenges at scale. You will be able to influence the scientific roadmap of the team, setting the standards for scientific excellence. You will be working with state-of-the-art architectures and real-time feature serving systems. Your work will improve the experience of millions of daily customers using Amazon Haul worldwide. You will have the chance to have great customer impact and continue growing in one of the most innovative companies in the world. You will learn a huge amount - and have a lot of fun - in the process!
IN, HR, Gurugram
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced ML systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning team for International Emerging Stores (IES). Machine Learning, Big Data and related quantitative sciences have been strategic to Amazon from the early years. Amazon has been a pioneer in areas such as recommendation engines, ecommerce fraud detection and large-scale optimization of fulfillment center operations. As Amazon has rapidly grown and diversified, the opportunity for applying machine learning has exploded. We have a very broad collection of practical problems where machine learning systems can dramatically improve the customer experience, reduce cost, and drive speed and automation. These include product bundle recommendations for millions of products, safeguarding financial transactions across by building the risk models, improving catalog quality via extracting product attribute values from structured/unstructured data for millions of products, enhancing address quality by powering customer suggestions We are developing state-of-the-art machine learning solutions to accelerate the Amazon India growth story. Amazon is an exciting place to be at for a machine learning practitioner. We have the eagerness of a fresh startup to absorb machine learning solutions, and the scale of a mature firm to help support their development at the same time. As part of the International Machine Learning team, you will get to work alongside brilliant minds motivated to solve real-world machine learning problems that make a difference to millions of our customers. We encourage thought leadership and blue ocean thinking in ML. Key job responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes Design, develop, evaluate and deploy, innovative and highly scalable ML models Work closely with software engineering teams to drive real-time model implementations Work closely with business partners to identify problems and propose machine learning solutions Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production Leading projects and mentoring other scientists, engineers in the use of ML techniques About the team International Machine Learning Team is responsible for building novel ML solutions across International Emerging Store (India, MENA, Far-East, LatAm) problems and impact the bottom-line and top-line of India business. Learn more about our team from https://www.amazon.science/working-at-amazon/how-rajeev-rastogis-machine-learning-team-in-india-develops-innovations-for-customers-worldwide
US, MA, Boston
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.
US, MA, Boston
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.
US, MA, Boston
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.
US, WA, Bellevue
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.
US, MA, Boston
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.
US, MA, Boston
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to ensure the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with core scientist team developing Amazon Nova models. They will lead the development of comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. This includes designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that help Nova improve performances on benchmarks. The Applied Scientist will perform expert-level manual audits, conduct meta-audits to evaluate auditor performance, and provide targeted coaching to uplift overall quality capabilities. A critical aspect of this role involves developing and maintaining LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Scientist will also set up the configuration of data collection workflows and communicate quality feedback to stakeholders. An Applied Scientist will also have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. A day in the life An Applied Scientist with the AGI team will support quality solution design, conduct root cause analysis on data quality issues, research new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. Besides theoretical analysis and quality framework development, an Applied Scientist will also work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice.