Alexa’s spoken-language-understanding research at Interspeech 2022

Methods for learning from noisy data, using phonetic embeddings to improve entity resolution, and quantization-aware training are a few of the highlights.

Interspeech, the world’s largest and most comprehensive conference on the science and technology of spoken-language processing, takes place this week in Incheon, Korea, with Amazon as a platinum sponsor. Amazon Science asked three of Alexa AI’s leading scientists — in the fields of speech, spoken-language-understanding, and text-to-speech — to highlight some of Amazon’s contributions to the conference.

Related content
Research from Alexa Speech covers a range of topics related to end-to-end neural speech recognition and fairness.

In this installment, senior principal scientist Gokhan Tur selects a few representative papers covering a wide range of topics in spoken-language understanding.

"Learning under label noise for robust spoken language understanding systems"

While deep-learning-based approaches have shown superior results for benchmark evaluation tasks, their performance degrades significantly when the training data is noisy. This is typically due to memorization, in which the model simply learns one-to-one correspondences between specific inputs and specific classifications, and the problem is especially acute for overparameterized models, which are already prone to overfitting. In this paper, the Alexa researchers perform a systematic study introducing various levels of controlled noise to the training data and explore five different label noise mitigation strategies for the task of intent classification:

  • Noise layer learns the noise distribution, adding a final layer to the model.
  • Robust loss uses both active loss (maximizing the probability of being in the labeled class) and passive loss (minimizing the probabilities of being in other classes).
  • LIMIT augments the objective function with the mutual information between model weights and the labels conditioned on data instances, to reduce memorization.
  • Label smoothing regularizes the model by replacing the hard 0 and 1 classification targets with smoothed values.
  • Early stopping aims to prevent overfitting by stopping when the validation error starts to increase.
Mitigation accuracies.png
The accuracy of various mitigation methods on public datasets. Top accuracy scores in bold.

The results table shows the effectiveness of these methods for the well-known language-understanding datasets ATIS, SNIPS, and TOP, for different noise levels. First, the researchers have shown that for each of the datasets, the accuracy of the baseline model (DistillBERT) has degraded more than 30%, with 50% noise level. The paper reports that all mitigation methods are effective in alleviating this degradation. The LIMIT approach performs best and is able to recover more than 80% of the dropped accuracy with 50% noise level and more than 96% with 20% noise level.

“Phonetic embedding for ASR robustness in entity resolution”

In Alexa, entity resolution (ER) is the task of retrieving the index of an entity given various ways of describing it in natural language. Phonetic variations are one big category of errors, such as “chip and potato” being recognized as “shipping potato”. While lexical and phonetic search methods are a straightforward way to resolve such errors, they are suboptimal since they cannot tell which pairs of phrases are more likely to be confused.

Related content
New model sets new standard in accuracy while enabling 60-fold speedups.

In this paper, Alexa researchers propose to employ phonetic embeddings based on the pronunciations of such phrases, where the similarity of pronunciation is directly reflected by the embedding-vector distance. Then they employ a neural vector search mechanism using a Siamese network to improve the robustness of the ER task against automatic speech recognition (ASR) noise. The phonetic embedding is combined with the semantic embedding from a pretrained BERT model. They also experimented with using the ASR n-best hypotheses as an input during training.

Weighted-sum model.png
The architecture of the weighted-sum model.

The paper presents results using the Video and Book domains in Alexa. In the evaluation of retrieval tests, the researchers see that, compared to the lexical-search baseline, the phonetic-embedding-based approach reduces the error rate by 44% in the Video domain and by 35% in the Book domain. With the ASR n-best data augmentation, they further reduce the error rate to 50% in the Video domain.

“Squashed weight distribution for low bit quantization of deep models”

Large deep-learning models — especially Transformer-based ones — have been shown to achieve state-of-the art performance on many public benchmark tasks. But their size often makes them impractical for real-world applications with memory and latency constraints. To this end, researchers have proposed various compression methods, such as pruning weights, distillation, and quantization.

Related content
Combination of distillation and distillation-aware quantization compresses BART model to 1/16th its size.

Quantization divides a variable’s possible values into discrete intervals, and maps all values in each interval to a single, representative value. It is a straightforward process with “bit-widths” of eight bits or more, meaning that each representative value has an eight-bit (or larger) index. It’s often applied after full-precision training of a model, but to avoid a mismatch between training and testing, researchers are turning to quantization-aware training approaches, where quantization noise is injected in the forward pass.

In this paper, Alexa researchers present the lowest reported quantization bit-widths for compressed Transformer models. They show only 0.2% relative degradation on public GLUE benchmarks with three-bit quantization and 0.4% relative degradation on Alexa data with only two-bit quantization. They achieve this with a reparameterization of the weights that squashes the distribution and by introducing a regularization term to the training loss to control the mean and variance of the learned model parameters.

The main idea is optimizing the overall distribution of weights under the well-known stochastic-gradient-descent (SGD) approach to training using a novel weight transformation that causes SGD to learn approximately uniformly distributed weights instead of the typical Gaussian distribution.

“Impact of acoustic event tagging on scene classification in a multi-task learning framework”

This paper explores the use of acoustic event tagging (AET) for improving the task of acoustic scene classification (ASC). Acoustic events represent information at levels of abstraction such as “car engine”, “dog-bark”, etc., while scenes are collections of acoustic events in no particular temporal order that represent information at higher levels of abstraction, such as “street traffic” and “urban park”. Previous studies suggest that humans leverage event information for scene classification. For instance, knowledge of the event “jet-engine” helps classify a given acoustic scene as “airport” instead of “shopping mall”.

Related content
Knowledge distillation technique for shrinking neural networks yields relative performance increases of up to 122%.

In this paper, Alexa researchers propose jointly training a deep-learning model to perform both AET and ASC, using a multitask-learning approach that uses a weighted combination of the individual AET and ASC losses. They show that this method lowers the ASC error rate by more than 10% relative to the baseline model and outperforms a model pretrained with AET first and then fine-tuned on ASC.

Multitask network.png
The ASC and AET baselines, along with the multitask network presented in the Amazon researchers’ paper.

“L2-GEN: A neural phoneme paraphrasing approach to L2 speech synthesis for mispronunciation diagnosis”

For machine learning models that help users learn English as a second language (ESL), mispronunciation detection and diagnosis (MDD) is an essential task. However, it is difficult to obtain non-native (L2) speech audio with fine-grained phonetic annotations. In this paper, Alexa researchers propose a speech synthesis system for generating mispronounced speech mimicking L2 speakers.

L2-GEN.png
The architecture of the L2-GEN framework.

The core of the system is a state-of-the-art Transformer-based sequence-to-sequence machine translation model. The L1 reference phoneme sequence of a word is treated as the source text and its corresponding mispronounced L2 phoneme sequences as "paraphrased" target texts. The researchers’ experiments demonstrate the effectiveness of the L2-GEN system in improving MDD accuracy on public benchmark evaluation sets.

Research areas

Related content

US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. As an Applied Scientist in Sensing, you will develop innovative and complex sensing systems for our emerging robotic solutions and improve existing on-robot sensing to optimize performance and enhance customer experience. The ideal candidate has demonstrated experience designing and troubleshooting custom sensor systems from the ground up. They enjoy analytical problem solving and possess practical knowledge of robotic design, fabrication, assembly, and rapid prototyping. They thrive in an interdisciplinary environment and have led the development of complex sensing systems. Key job responsibilities - Design and adapt holistic on-robot sensing solutions for ambiguous problems with fluid requirements - Mentor and develop junior scientists and engineers - Work with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing - Have responsibility for the designs and performance of a sensing system design - Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a fast development and delivery of the sensing concepts to the team - Develop overall safety concept of the sensing platform - Exhibit role model behaviors of applied science best practices, thorough and predictive analysis and cradle to grave ownership
US, CA, San Francisco
Amazon has launched a new research lab in San Francisco to develop foundational capabilities for useful AI agents. We’re enabling practical AI to make our customers more productive, empowered, and fulfilled. In particular, our work combines large language models (LLMs) with reinforcement learning (RL) to solve reasoning, planning, and world modeling in both virtual and physical environments. Our research builds on that of Amazon’s broader AGI organization, which recently introduced Amazon Nova, a new generation of state-of-the-art foundation models (FMs). Our lab is a small, talent-dense team with the resources and scale of Amazon. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research. We’re entering an exciting new era where agents can redefine what AI makes possible. We’d love for you to join our lab and build it from the ground up! Key job responsibilities You will be responsible for maintaining our task management system which supports many internal and external stakeholders and ensures we are able to continue adding orders of magnitude more data and reliability.
IN, KA, Bengaluru
You will be working with a unique and gifted team developing exciting products for consumers. The team is a multidisciplinary group of engineers and scientists engaged in a fast paced mission to deliver new products. The team faces a challenging task of balancing cost, schedule, and performance requirements. You should be comfortable collaborating in a fast-paced and often uncertain environment, and contributing to innovative solutions, while demonstrating leadership, technical competence, and meticulousness. Your deliverables will include development of thermal solutions, concept design, feature development, product architecture and system validation through to manufacturing release. You will support creative developments through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques. Key job responsibilities In this role, you will: - Own thermal design for consumer electronics products at the system level, proposing thermal architecture and aligning with functional leads - Perform CFD simulations using tools such as Star-CCM+ or FloEFD to assess thermal feasibility, identify risks, and propose mitigation options - Generate data processing, statistical analysis, and test automation scripts to improve data consistency, insight quality, and team efficiency - Plan and execute thermal validation activities for devices and SoC packages, including test setup definition, data review, and issue tracking - Work closely with cross-functional and cross-geo teams to support product decisions, generate thermal specifications, and align on thermal requirements - Prepare clear summaries and reports on thermal results, risks, and observations for review by cross-functional leads About the team Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?
US, MA, North Reading
At Amazon Robotics, we design advanced robotic systems capable of intelligent perception, learning, and action alongside humans, all on a large scale. Our goal is to develop robots that increase productivity and efficiency at the Amazon fulfillment centers while ensuring the safety of workers. We are seeking an Applied Scientist to develop innovative, scalable solutions in feedback control and state estimation for robotic systems, with a focus on contact-rich manipulation tasks. In this role, you will formulate physics-based models of robotic systems, perform analytical and numerical studies, and design control and estimation algorithms that integrate fundamental principles with data-driven techniques. You will collaborate with a world-class team of experts in perception, machine learning, motion planning, and feedback controls to innovate and develop solutions for complex real-world problems. As part of your work, you will investigate applicable academic and industry research to develop, implement, and test solutions that support product features. You will also design and validate production designs. To succeed in this role, you should demonstrate a strong working knowledge of physical systems, a desire to learn from new challenges, and the problem-solving and communication skills to work within a highly interactive and experienced team. Candidates must show a hands-on passion for their work and the ability to communicate their ideas and concepts both verbally and visually. Key job responsibilities - Research, design, implement, and evaluate feedback control, estimation, and motion-planning algorithms, ensuring effective integration with perception, manipulation, and system-level components. - Develop experiments, simulations, and hardware prototypes to validate control algorithms, and optimization techniques in contact-rich manipulation and other challenging scenarios. - Collaborate with software engineering teams to enable scalable, real-time, and maintainable implementations of algorithms in production systems. - Partner with cross-functional teams across hardware, systems engineering, science, and operations to transition algorithms from early prototyping to robust, production-ready solutions. - Engage with stakeholders at all levels to iterate on system design, define requirements, and drive integration of control and estimation capabilities into Amazon Robotics platforms. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
IN, HR, Gurugram
Lead ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Science Manager, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
IL, Haifa
Come join the AWS Agentic AI science team in building the next generation models for intelligent automation. AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making.
AT, Graz
Are you a MS or PhD student interested in a 2026 internship in the field of machine learning, deep learning, generative AI, large language models and speech technology, robotics, computer vision, optimization, operations research, quantum computing, automated reasoning, or formal methods? If so, we want to hear from you! We are looking for students interested in using a variety of domain expertise to invent, design and implement state-of-the-art solutions for never-before-solved problems. You can find more information about the Amazon Science community as well as our interview process via the links below; https://www.amazon.science/ https://amazon.jobs/content/en/career-programs/university/science https://amazon.jobs/content/en/how-we-hire/university-roles/applied-science Key job responsibilities As an Applied Science Intern, you will own the design and development of end-to-end systems. You’ll have the opportunity to write technical white papers, create roadmaps and drive production level projects that will support Amazon Science. You will work closely with Amazon scientists and other science interns to develop solutions and deploy them into production. You will have the opportunity to design new algorithms, models, or other technical solutions whilst experiencing Amazon’s customer focused culture. The ideal intern must have the ability to work with diverse groups of people and cross-functional teams to solve complex business problems. A day in the life At Amazon, you will grow into the high impact person you know you’re ready to be. Every day will be filled with developing new skills and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. Some more benefits of an Amazon Science internship include; • All of our internships offer a competitive stipend/salary • Interns are paired with an experienced manager and mentor(s) • Interns receive invitations to different events such as intern program initiatives or site events • Interns can build their professional and personal network with other Amazon Scientists • Interns can potentially publish work at top tier conferences each year About the team Applicants will be reviewed on a rolling basis and are assigned to teams aligned with their research interests and experience prior to interviews. Start dates are available throughout the year and durations can vary in length from 3-6 months for full time internships. This role may available across multiple locations in the EMEA region (Austria, Estonia, France, Germany, Ireland, Israel, Italy, Jordan, Luxembourg, Netherlands, Poland, Romania, Spain, South Africa, UAE, and UK). Please note these are not remote internships.
US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. At Amazon Industrial Robotics we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at an unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of dexterous manipulation system that: - Enables unprecedented generalization across diverse tasks - Enables contact-rich manipulation in different environments - Seamlessly integrates low-level skills and high-level behaviors - Leverage mechanical intelligence, multi-modal sensor feedback and advanced control techniques. The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities - Design and implement methods for dexterous manipulation - Design and implement methods for use of dexterous end effectors with force and tactile sensing - Develop a hierarchical system that combines low-level control with high-level planning - Utilize state-of-the-art manipulation models and optimal control techniques
CA, ON, Toronto
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through cutting-edge generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities • Collaborate with business, engineering and science leaders to establish science optimization and monetization roadmap for Amazon Retail Ad Service • Drive alignment across organizations for science, engineering and product strategy to achieve business goals • Lead/guide scientists and engineers across teams to develop, test, launch and improve of science models designed to optimize the shopper experience and deliver long term value for Amazon advertisers and third party retailers • Develop state of the art experimental approaches and ML models to keep up with our growing needs and diverse set of customers. • Participate in the Science hiring process as well as mentor other scientists - improving their skills, their knowledge of your solutions, and their ability to get things done. About the team Amazon Retail Ad Service within Sponsored Products and Brands is an ad-tech solution that enables retailers to monetize their online web and app traffic by displaying contextually relevant sponsored products ads. Our mission is to provide retailers with ad-solution for every type of supply to meet their advertising goals. At the same time, enable advertisers to manage their demand across multiple supplies (Amazon, offsite, third-party retailers) leveraging tools they are already familiar with. Our problem space is challenging and exciting in terms of different traffic patterns, varying product catalogs based on retailer industry and their shopper behaviors.
US, WA, Bellevue
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. As an Applied Scientist II on the Alexa Sensitive Content Intelligence (ASCI) team, you'll be part of an elite group developing industry-leading technologies in attribute extraction and sensitive content detection that work seamlessly across all languages and countries. In this role, you'll join a team of exceptional scientists pushing the boundaries of Natural Language Processing. Working in our dynamic, fast-paced environment, you'll develop novel algorithms and modeling techniques that advance the state of the art in NLP. Your innovations will directly shape how millions of customers interact with Amazon Echo, Echo Dot, Echo Show, and Fire TV devices every day. What makes this role exciting is the unique blend of scientific innovation and real-world impact. You'll be at the intersection of theoretical research and practical application, working alongside talented engineers and product managers to transform breakthrough ideas into customer-facing experiences. Your work will be crucial in ensuring Alexa remains at the forefront of AI technology while maintaining the highest standards of trust and safety. We're looking for a passionate innovator who combines strong technical expertise with creative problem-solving skills. Your deep understanding of NLP models (including LSTM and transformer-based architectures) will be essential in tackling complex challenges and identifying novel solutions. You'll leverage your exceptional technical knowledge, strong Computer Science fundamentals, and experience with large-scale distributed systems to create reliable, scalable, and high-performance products that delight our customers. Key job responsibilities In this dynamic role, you'll design and implement GenAI solutions that define the future of AI interaction. You'll pioneer novel algorithms, conduct ground breaking experiments, and optimize user experiences through innovative approaches to sensitive content detection and mitigation. Working alongside exceptional engineers and scientists, you'll transform theoretical breakthroughs into practical, scalable solutions that strengthen user trust in Alexa globally. You'll also have the opportunity to mentor rising talent, contributing to Amazon's culture of scientific excellence while helping build high-performing teams that deliver swift, impactful results. A day in the life Imagine starting your day collaborating with brilliant minds on advancing state-of-the-art NLP algorithms, then moving on to analyze experiment results that could reshape how Alexa understands and responds to users. You'll partner with cross-functional teams - from engineers to product managers - to ensure data quality, refine policies, and enhance model performance. Your expertise will guide technical discussions, shape roadmaps, and influence key platform features that require cross-team leadership. About the team The Alexa Sensitive Content Intelligence (ASCI) team owns the Responsible AI and customer feedback charters in Alexa+ and Classic Alexa across all device endpoints, modalities and languages. The mission of our team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, (3) build customer trust through generating appropriate interactions on sensitive topics, and (4) analyze customer feedback to gain insight and drive continuous improvement loops. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.