Customer-obsessed science
Research areas
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December 1, 20258 min read“Network language models” will coordinate complex interactions among intelligent components, computational infrastructure, access points, data centers, and more.
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November 20, 20254 min read
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October 20, 20254 min read
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October 14, 20257 min read
Featured news
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NeurIPS 2021 Workshop on Datasets and Benchmarks Track2021We consider the use of automated supervised learning systems for data tables that not only contain numeric/categorical columns, but one or more text fields as well. Here we assemble 18 multimodal data tables that each contain some text fields and stem from a real business application. Our publicly-available benchmark enables researchers to comprehensively evaluate their own methods for supervised learning
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EMNLP 2021 Workshop on Evaluations and Assessments of Neural Conversation Systems (EANCS)2021In Natural Language Understanding (NLU) systems in voice assistants, new domains are added on a regular basis. This poses the practical problem of evaluating the performance of NLU models on domains where no manually annotated data is available. In this paper, we present an unsupervised testing method that we call Cross-View Testing (CVT) for ranking multiple intent classification models using only unlabeled
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NeurIPS 20212021Partition-based methods are increasingly-used in extreme multi-label classification (XMC) problems due to their scalability to large output spaces (e.g., millions or more). However, existing methods partition the large label space into mutually exclusive clusters, which is sub-optimal when labels have multi-modality and rich semantics. For instance, the label “Apple” can be the fruit or the brand name,
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NeurIPS 2021 Workshop on Human Centered AI (HCAI)2021Assessing the quality of a task performed by an Intelligent Voice Assistant (IVA) system such as Alexa, Siri, etc. is vital for maintaining a high bar for Customer Experience (CX) with the system. In this paper, we propose an approach to determine the quality of an IVA utterance using a ‘feedback’ utterance that is interpretable and scalable. Basing the IVA quality assessments on user feedback in a scalable
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NeurIPS 20212021Self-supervised representation learning has shown remarkable success in a number of domains. A common practice is to perform data augmentation via hand-crafted transformations intended to leave the semantics of the data invariant. We seek to understand the empirical success of this approach from a theoretical perspective. We formulate the augmentation process as a latent variable model by postulating a
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