Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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ACL 20232023Product Question Answering (PQA) systems are key in e-commerce applications to provide responses to customers’ questions as they shop for products. While existing work on PQA focuses mainly on English, in practice there is need to support multiple customer languages while leveraging product information available in English. To study this practical industrial task, we present xPQA, a large-scale annotated
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ICML 20232023We introduce a novel class of sample-based explanations we term high-dimensional representers, that can be used to explain the predictions of a regularized high-dimensional model in terms of importance weights for each of the training samples. Our workhorse is a novel representer theorem for general regularized high-dimensional models, which decomposes the model prediction in terms of contributions from
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ICML 20232023The eXtreme Multi-label Classification (XMC) problem seeks to find relevant labels from an exceptionally large label space. Most of the existing XMC learners focus on the extraction of semantic features from input query text. However, conventional XMC studies usually neglect the side information of instances and labels, which can be of use in many real-world applications such as recommendation systems and
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TKDD 20242023Conventional distributed Graph Neural Network (GNN) training relies either on inter-instance communication or periodic fallback to centralized training, both of which create overhead and constrain their scalability. In this work, we propose a streamlined framework for distributed GNN training that eliminates these costly operations, yielding improved scalability, convergence speed, and performance over
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Applied Marketing Analytics (AMA)2023Brands usually invest in a portfolio of digital ad products for brand consideration and conversion, and their performance is commonly evaluated with ad - attributed metrics. However, these metrics limit the measurement of advertising effectiveness within a short time window, typically of two weeks. Therefore, they could underestimate the total effect if some ad products' efficacy lasts beyond the measurement
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