This picture shows the HVAC system on the rooftop of a skyscraper
Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. Data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management.

Data-driven fault identification is key to more sustainable facilities management

How data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities of all sizes.

In a previous article on sustainable buildings, we talked about the approach of “sense, act, and scale” to drive efficiencies in buildings, and provided information using scientific publications. In this article, we will explore how data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management by providing details on:

  • Key challenges for building management and operations;
  • Building system design fundamentals;
  • Key data points to investigate faults for facilities-level sustainability; and
  • Data-driven fault identification on AWS

Global temperatures are on the rise, greenhouse gas (GHG) emissions are the primary contributor, and facilities are among the top contributors to GHG. As stipulated in the Paris Agreement, facilities need to be 30% more energy efficient and net carbon neutral by 2050. Many companies have set new targets to reduce their emissions in recent years. For example, Amazon has set out the mission to be net neutral by 2040 and, in its recent sustainability report, has touched on how the company is using innovative design to build sustainability into physical Amazon campuses.

NeurIPS competition involves reinforcement learning, with the objective of minimizing both cost and CO2 emissions.

This article provides information on how companies of all sizes can operate and maintain their existing buildings more efficiently by identifying and fixing faults using data-driven mechanisms. In this vein, Amazon is sponsoring an AI challenge at NeurIPS this year that focuses on building energy management in a smart grid. Bottom line: energy optimization of facilities must be a key component of your organization’s plan to operate more sustainably.

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Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. However, building systems do inherit many complexities that must be addressed.

Some of the key facilities-management challenges are:

  • A building’s lifespan is 50+ years, and a facility’s system sensors are typically installed on day one. Many new cloud-native sensor options come to market every year, but building management systems (BMS) aren’t open, making it difficult to modernize data architectures for building infrastructure;
  • Across any large real estate portfolio there is a wide range of technology, standards, building types, and designs that are difficult to manage over their lifecycles; 
  • Building management and automation systems require a third party to own and modify production data, and licensing fees aren’t based on consumption pricing; and 
  • Facilities teams generally lack the cloud expertise required to design a bespoke management solution, and their IT teams often don’t have product-level experience to provide as an alternative for addressing building-management needs.

Facilities management and sustainability

Facilities management teams have limited options to modify most core BMS functions.

These systems are sometimes referred to as black boxes in that they don’t have the same level of do-it-yourself features that most cloud users have come to expect. There can be contractual challenges, as well, for building tenants who don’t have access to BMS information. This is by design, primarily due to a clear operational argument that safety and security control functions should be limited to key personnel. However, this lack of access to building-performance analytics, required for enterprise-level sustainability transformations, is increasingly considered a blocker by many of our sustainability customers.

Let’s begin our analysis by looking at a building’s biggest consumer of electricity and producer of emissions: the HVAC system.

HVAC units are central to a building and constitute roughly 50% of a building’s energy consumption. As a result, they are well instrumented and generally follow a rules-based approach. The downside: this approach can lead to many false alarms and building managers rely on manual inspection and occupants to communicate important faults that require attention. Building managers and engineers focus significant time and budget on HVAC systems, but nevertheless HVAC system faults still can account for 5% to 20% of energy waste.

The most common example of an HVAC unit with which we are all familiar is an air conditioner. In a BMS, HVAC is comprised of sub-components that provide heating or cooling, ventilation (air handling units, fans) and AC (rooftop units, variable refrigerants) and more.

HVAC Units 2_220830211027 (1).png

A building’s data model, and the larger building management schema, are established when the building first opens. Alerts, alarms, and performance data are issued through the BMS and a manager will notify a building services team to take action as needed. However, as the building and infrastructure ages many alarms become endemic and are difficult to remedy. Alarm fatigue is a term often used to describe the resulting BMS operator experience.

Variable air volume (VAV) units are another important asset that help to maintain temperatures by managing local air flow. VAV units help optimize the temperature by modifying air flow as opposed to conventional air volume (CAV) units which provide a constant volume of air that only affects air temperature.

There are often hundreds of VAV units in a larger building and managing them is burdensome. Building engineers have limited time to configure each of them as building demands change and VAV unit configurations are typically left unchanged after the commissioning of the building. The result: many unseen or mysterious building faults, and the hidden loss of energy over the years.

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Many modern buildings are designed to accommodate whatever the building planners know at the time of commissioning. As a result, HVAC system configuration isn’t a data-driven process because operational data doesn’t yet exist. The only real incentives for HVAC system optimization typically result from failures and occupant complaints. To meet future sustainability targets, buildings must be equipped with data-driven smart configurations that can be adjusted automatically.

To achieve this, we must understand the fundamentals of air flow as we need to combine the expertise of building engineers, IoT engineers, and data engineers to resolve some of the complex air-flow challenges. This also requires an understanding of how facilities are generally managed today, which we’ll examine next.

Anatomy of facilities management

The image below shows how an air-handling unit (AHU) uses fans to distribute air through ducting. These ducts are attached to AHUs (a type of VAV unit), controlling the flow of air to specific rooms.

typical air distribution topology.png
BMS software provides tools to help operators define logical “zones” that virtually represent a given physical space. This zone approach is useful in helping operators analyze the effectiveness of a given cooling design relative to the operational requirements.

To change the temperature of a given zone (often representing a physical room), a sensor will send a notification through a building gateway and controller. This device serves as an intermediary between the BMS server and a given HVAC unit.

There is some automation built into these HVAC systems in the form of thermostats. The automation comes in the form of a given cooling unit responding to a temperature reading, calculated by the thermostat. These setpoints provide a temperature range that, when followed, provide the best performance of the system.

Setpoint typically refers to the point at which a building system is set to activate or deactivate, eg a heating system might be set to switch on if the internal temperature falls below 20°C.

VAV Terminal_220906154354.png
A controller in the VAV unit is attached to the room thermostat. Thermostats tells VAV terminals if zone temperatures are too hot, cold, or just right. The VAV unit has several key components inside: controller, actuator, damper, shaft, and reheat coil.

AHU and VAV unit control points are managed by BMS software. This software is vendor managed and the configuration of the control system is determined at building inception. The configurations can be established based on several factors: room capacity and occupancy, room location, room cooling requirement, zone requirement, and more.

To illustrate a data model that reflects the operation of the HVAC system, let’s look at the VAVs that help distribute the air and the fault-driven alerts apparent in most aging systems. It is difficult to personalize these configurations as they are not data driven and do not update automatically. Let's use the flow of air through a given building as a use case and assume its operation will have a sizable impact on the building's overall energy usage.

Damper Side-by-side_v2_220919101743.png
On the left, the damper is fully open because it is a summer day, it is hot outside, and the room is full of people. But on the right, the damper is partially open because it is a winter day and there are no people in the room, requiring minimum heat load.

There will often be multiple zone-specific faults, such as temperature or flow failures, issues with dampers or fans, software configuration errors that can lead to short-cycling of the unit(s), and communication or controller problems, which make it difficult to even identify the problem remotely. These factors all result in a low-efficiency cooling system that increases emissions, wasting energy and money.

What faults can tell you about sustainable building performance

Faults can be neglected for long periods of time, leaking invisible energy in the process.

Researchers from UC San Diego conducted a detailed data analysis (Bharathan was a co-author) of a 145,000-square-foot building. They identified 88 faults after building engineers fixed all the issues they could find. The paper estimates that fixing these faults could save 410.3 megawatt hours per year and, at a typical electrical cost of 12 cents per kilowatt hour, achieve a $492,360 savings in the first year.

According to the U.S. Environmental Protection Agency’s Greenhouse Gas Equivalencies Calculator, that’s the equivalent of 38,244 passenger car trips abated. Cisco offers another example. The company achieved a 28% reduction in electrical usage in their buildings worldwide by using an IP-Enabled Energy Management solution.

Traditional fault fixing focuses on the centralized HVAC subsystems such as AHU. Here we focus on the VAV units that are often ignored. Some of the key issues in VAV units are: air supply flow, temperature setpoints, thermostat adjustments, inappropriate cooling or stuck dampers.

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To identify these faults, you can perform data analysis with key data attributes including temperature, heating, and cooling setpoints; upper- and lower- limit changes based on day of week; re-heat coil (on or off); occupancy sensor and settings (occupied, standby or unoccupied); damper sensor and damper settings; and pressure flow.

Using these parameters, we can define informative models. For example, you can create setpoints informed by seasonal weather data, in addition to room thermostats. You also can perform temperature data analysis against known occupancy times.

Data analysis isn’t easy at first; it’s generally not in a state where it can be readily loaded into a graph store. Oftentimes there is a lot of data transformation and IoT work required to get the data to a place where it can be analyzed by data scientists. To solve this challenge, you will need data experts, FM domain experts, cloud engineers, and someone who can bring them together to drive the right focus.

To begin, the best approach is setting up a meeting between your facilities and IT teams to start examining your building data. Some teams may grant you read-only access to the system. Otherwise, from a .CSV download of the last two to three years of building data, you can perform your analysis.

For data- driven fault identification within your facilities data, you can get started by using the Model, Cluster, and Compare (MCC approach). The primary objective of MCC is to determine clusters of zones within a building, and then use these clusters to automatically determine misconfigured, anomalous, or faulty zone controller configuration.

MCC approach to data-driven analysis

We will use a university-building example to explain the benefits of the MCC approach. The university building comprised personal offices, shared offices, kitchens, and restrooms.

In a typical room, the HVAC provides cold air during the summer. The supplied air flow is modulated to maintain the required temperature during day time, and falls back to a minimum during the night.

In the graph below, we show a room where the opposite happens because of a misconfiguration fault.

Supply Flow Graphic 1_220831110607.png
The VAV unit cools the room at night, but uses a minimal air flow during the day. The cooling temperature setpoint is 80°F from midnight until 10 a.m., and then drops to 75°F as expected. However, there is a continuous cold air supply flow of 800 cubic feet per minute (CFM) throughout the night until 11:30 a.m.

The building management contractor surmised these errors were caused due to a misunderstanding at the time of initial building commissioning. This fault was hidden within the system for years, and was identified while doing an MCC analysis.

Model

When we try to identify faults with raw sensor data, it often leads to misleading results. For example, a simple fault detection rule may generate an alarm if the temperature of a room goes beyond a threshold. The alarm may be false for any number of reasons: it could be a particularly hot day, or an event is occurring in the room. We need to look for faults that are consistent, and require human attention. Given the large number of alarms that are triggered with simple rules, such faults get overlooked.

Our MCC algorithm looks for rooms that behave differently from others over a long time-span. To compare different rooms, we create a model that captures the generic patterns of usage over months or years. Then we can compare and cluster rooms to weed out the faults.

In our algorithm, we use the measured room temperature and air flow from the HVAC to create a room energy model. The energy spent by the HVAC system on a room is proportional to the product of its temperature and airflow supplied as per the laws of thermodynamics. We use the product of two sensor measurements as the parameter to model the room because it indicates the generic patterns of use. If we find rooms whose energy patterns are substantially different, we can inspect them further.

Cluster

Room temperatures can fluctuate for natural reasons, and our fault-detection algorithm should not flag them.

The MCC algorithm clusters rooms that are similar to each other with the KMeans algorithm. The clusters naturally align rooms that are similar, for example, west-facing rooms, east-facing rooms, kitchenettes, and conference rooms. We can create these clusters manually, based on domain knowledge and usage type, or the clustering algorithm can automate this process.

Compare

Having defined configurations per cluster, the MCC algorithm then compares rooms to identify anomalies. This step ensures that natural fluctuations are ignored, and only the egregious rooms are highlighted, reducing the number of false alarms.

Intelligent rules

The MCC study created rules to detect new faults after analyzing the anomalies manually. Rules are a natural way to integrate with an existing system, and to catch similar faults that occur in the future. Rules are also interpretable by domain experts, enabling further tuning.

An interesting example of an identified fault is shown below:

Supply Flow Graphic 2_220831110647.png
The HVAC system strives to maintain the room temperature between the cooling setpoint (78F in this room) and the heating setpoint (74F). If the temperature goes beyond these setpoints, it will cool/heat the room as required. The room is excessively cooled with high air flow (800 CFM), causing the room temperature to fall below the heating setpoint, which then triggers heating. As a result of this fault, the room uses excessive energy to maintain comfort.

There were five rooms with similar issues on the same floor and 15 overall within the building. The cause of the fault: the designed air flow specifications were based on maximum occupancy. Issues such as these cause enormous energy waste, and they often go unnoticed for years.

A path forward 

In this post we’ve provided some foundational concepts to consider in how you can better use data to improve both facility performance and availability.

Whether your goal is to improve building performance in support of sustainability transformation or to improve fault detection, the path starts with modernizing the data models that support your facilities. Following a data modernization path will illustrate where the building architecture that provides the data is not meeting expectations.

As a next step, facilities and IT managers can get started by:

  • Performing a basic audit of their buildings and look for options to gather key parameter data outlined above. 
  • Consolidating data from the relevant sources, applying data standardization, and making use of the fault-detection approach outlined above. 
  • Making use of AWS Data Analytics and AWS AI/ML services to perform data analysis and apply machine learning algorithms to identify data anomalies. Amazon uses these services to manage the thousands of world-class facilities that serve our employees, customers, and communities. Learn more about our sustainable building initiatives

These steps will help identify energy hot spots and hidden faults in your facilities; facilities managers can then make use of this information to fix the relevant faults and drive facility sustainability. Finally, consider making sustainability data easily accessible to executive teams to help drive discussions and decisions on impactful carbon-abatement initiatives.

Research areas

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Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As a Senior Applied Scientist on our team, you will focus on building state-of-the-art ML models for healthcare. Our team rewards curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams. This role offers a unique opportunity to work on projects that could fundamentally transform healthcare outcomes. Key job responsibilities In this role, you will: • Design and implement novel AI/ML solutions for complex healthcare challenges • Drive advancements in machine learning and data science • Balance theoretical knowledge with practical implementation • Work closely with customers and partners to understand their requirements • Navigate ambiguity and create clarity in early-stage product development • Collaborate with cross-functional teams while fostering innovation in a collaborative work environment to deliver impactful solutions • Establish best practices for ML experimentation, evaluation, development and deployment • Partner with leadership to define roadmap and strategic initiatives You’ll need a strong background in AI/ML, proven leadership skills, and the ability to translate complex concepts into actionable plans. You’ll also need to effectively translate research findings into practical solutions. A day in the life You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, design simulations and experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the Special Projects organization. You will prepare written and verbal presentations to share insights to audiences of varying levels of technical sophistication. About the team We represent Amazon's ambitious vision to solve the world's most pressing challenges. We are exploring new approaches to enhance research practices in the healthcare space, leveraging Amazon's scale and technological expertise. We operate with the agility of a startup while backed by Amazon's resources and operational excellence. We're looking for builders who are excited about working on ambitious, undefined problems and are comfortable with ambiguity.
US, CA, Palo Alto
About Sponsored Products and Brands The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About our team SPB Ad Response Prediction team is your choice, if you want to join a highly motivated, collaborative, and fun-loving team with a strong entrepreneurial spirit and bias for action. We are seeking an experienced and motivated Applied Scientist with machine learning engineering background who loves to innovate at the intersection of customer experience, deep learning, and high-scale machine learning systems. We are looking for a talented Applied Scientist with a strong background in machine learning engineering to join our team and help us grow the business. In this role, you will partner with a team of engineers and scientists to build advanced machine learning models and infrastructure, from training to inference, including emerging LLM-based systems, that deliver highly relevant ads to shoppers across all Amazon platforms and surfaces worldwide. Key job responsibilities As an Applied Scientist, you will: * Develop scalable and effective machine learning models and optimization strategies to solve business problems. * Conduct research on new machine learning modeling to optimize all aspects of Sponsored Products business. * Enhance the scalability, automation, and efficiency of large-scale training and real-time inference systems. * Pioneer the development of LLM inference infrastructure to support next-generation GenAI workloads at Amazon Ads scale.
US, CA, Sunnyvale
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Amazon Music - Search Science team is seeking an experienced Applied Scientist who will join a team of experts in the field of machine learning, and work together to break new ground in the world of understanding and classifying different forms of music, and creating interactive experiences to help users find the music they are in the mood for. We work on machine learning problems for music classification, recommender systems, dialogue systems, NLP, and music information retrieval. You'll work in a collaborative environment where you can pursue applied research, with many peta-bytes of data, work on problems that haven’t been solved before, quickly implement and deploy your algorithmic ideas at scale, understand whether they succeed via statistically relevant experiments across millions of customers, and publish your research. You'll see the work you do directly improve the experience of Amazon Music customers on Alexa/Echo, mobile, and web. Key job responsibilities - Use machine learning, deep learning, LLMs and Agentic AI techniques to create scalable solutions for business problems - Analyze and extract relevant information from large amounts of Amazon's data to help automate and optimize key processes - Design, development and evaluation of AI models for predictive learning - Work closely with software engineering teams to drive model implementations and new feature creations - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Research and implement novel machine learning and statistical approaches About the team Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year.Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
IN, KA, Bengaluru
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced ML systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning team for India Consumer Businesses. Machine Learning, Big Data and related quantitative sciences have been strategic to Amazon from the early years. Amazon has been a pioneer in areas such as recommendation engines, ecommerce fraud detection and large-scale optimization of fulfillment center operations. As Amazon has rapidly grown and diversified, the opportunity for applying machine learning has exploded. We have a very broad collection of practical problems where machine learning systems can dramatically improve the customer experience, reduce cost, and drive speed and automation. These include product bundle recommendations for millions of products, safeguarding financial transactions across by building the risk models, improving catalog quality via extracting product attribute values from structured/unstructured data for millions of products, enhancing address quality by powering customer suggestions We are developing state-of-the-art machine learning solutions to accelerate the Amazon India growth story. Amazon India is an exciting place to be at for a machine learning practitioner. We have the eagerness of a fresh startup to absorb machine learning solutions, and the scale of a mature firm to help support their development at the same time. As part of the India Machine Learning team, you will get to work alongside brilliant minds motivated to solve real-world machine learning problems that make a difference to millions of our customers. We encourage thought leadership and blue ocean thinking in ML. Key job responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes Design, develop, evaluate and deploy, innovative and highly scalable ML models Work closely with software engineering teams to drive real-time model implementations Work closely with business partners to identify problems and propose machine learning solutions Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production Leading projects and mentoring other scientists, engineers in the use of ML techniques About the team International Machine Learning Team is responsible for building novel ML solutions that attack India first (and other Emerging Markets across MENA and LatAm) problems and impact the bottom-line and top-line of India business. Learn more about our team from https://www.amazon.science/working-at-amazon/how-rajeev-rastogis-machine-learning-team-in-india-develops-innovations-for-customers-worldwide