This picture shows the HVAC system on the rooftop of a skyscraper
Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. Data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management.

Data-driven fault identification is key to more sustainable facilities management

How data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities of all sizes.

In a previous article on sustainable buildings, we talked about the approach of “sense, act, and scale” to drive efficiencies in buildings, and provided information using scientific publications. In this article, we will explore how data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management by providing details on:

  • Key challenges for building management and operations;
  • Building system design fundamentals;
  • Key data points to investigate faults for facilities-level sustainability; and
  • Data-driven fault identification on AWS

Global temperatures are on the rise, greenhouse gas (GHG) emissions are the primary contributor, and facilities are among the top contributors to GHG. As stipulated in the Paris Agreement, facilities need to be 30% more energy efficient and net carbon neutral by 2050. Many companies have set new targets to reduce their emissions in recent years. For example, Amazon has set out the mission to be net neutral by 2040 and, in its recent sustainability report, has touched on how the company is using innovative design to build sustainability into physical Amazon campuses.

NeurIPS competition involves reinforcement learning, with the objective of minimizing both cost and CO2 emissions.

This article provides information on how companies of all sizes can operate and maintain their existing buildings more efficiently by identifying and fixing faults using data-driven mechanisms. In this vein, Amazon is sponsoring an AI challenge at NeurIPS this year that focuses on building energy management in a smart grid. Bottom line: energy optimization of facilities must be a key component of your organization’s plan to operate more sustainably.

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Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. However, building systems do inherit many complexities that must be addressed.

Some of the key facilities-management challenges are:

  • A building’s lifespan is 50+ years, and a facility’s system sensors are typically installed on day one. Many new cloud-native sensor options come to market every year, but building management systems (BMS) aren’t open, making it difficult to modernize data architectures for building infrastructure;
  • Across any large real estate portfolio there is a wide range of technology, standards, building types, and designs that are difficult to manage over their lifecycles; 
  • Building management and automation systems require a third party to own and modify production data, and licensing fees aren’t based on consumption pricing; and 
  • Facilities teams generally lack the cloud expertise required to design a bespoke management solution, and their IT teams often don’t have product-level experience to provide as an alternative for addressing building-management needs.

Facilities management and sustainability

Facilities management teams have limited options to modify most core BMS functions.

These systems are sometimes referred to as black boxes in that they don’t have the same level of do-it-yourself features that most cloud users have come to expect. There can be contractual challenges, as well, for building tenants who don’t have access to BMS information. This is by design, primarily due to a clear operational argument that safety and security control functions should be limited to key personnel. However, this lack of access to building-performance analytics, required for enterprise-level sustainability transformations, is increasingly considered a blocker by many of our sustainability customers.

Let’s begin our analysis by looking at a building’s biggest consumer of electricity and producer of emissions: the HVAC system.

HVAC units are central to a building and constitute roughly 50% of a building’s energy consumption. As a result, they are well instrumented and generally follow a rules-based approach. The downside: this approach can lead to many false alarms and building managers rely on manual inspection and occupants to communicate important faults that require attention. Building managers and engineers focus significant time and budget on HVAC systems, but nevertheless HVAC system faults still can account for 5% to 20% of energy waste.

The most common example of an HVAC unit with which we are all familiar is an air conditioner. In a BMS, HVAC is comprised of sub-components that provide heating or cooling, ventilation (air handling units, fans) and AC (rooftop units, variable refrigerants) and more.

HVAC Units 2_220830211027 (1).png

A building’s data model, and the larger building management schema, are established when the building first opens. Alerts, alarms, and performance data are issued through the BMS and a manager will notify a building services team to take action as needed. However, as the building and infrastructure ages many alarms become endemic and are difficult to remedy. Alarm fatigue is a term often used to describe the resulting BMS operator experience.

Variable air volume (VAV) units are another important asset that help to maintain temperatures by managing local air flow. VAV units help optimize the temperature by modifying air flow as opposed to conventional air volume (CAV) units which provide a constant volume of air that only affects air temperature.

There are often hundreds of VAV units in a larger building and managing them is burdensome. Building engineers have limited time to configure each of them as building demands change and VAV unit configurations are typically left unchanged after the commissioning of the building. The result: many unseen or mysterious building faults, and the hidden loss of energy over the years.

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Many modern buildings are designed to accommodate whatever the building planners know at the time of commissioning. As a result, HVAC system configuration isn’t a data-driven process because operational data doesn’t yet exist. The only real incentives for HVAC system optimization typically result from failures and occupant complaints. To meet future sustainability targets, buildings must be equipped with data-driven smart configurations that can be adjusted automatically.

To achieve this, we must understand the fundamentals of air flow as we need to combine the expertise of building engineers, IoT engineers, and data engineers to resolve some of the complex air-flow challenges. This also requires an understanding of how facilities are generally managed today, which we’ll examine next.

Anatomy of facilities management

The image below shows how an air-handling unit (AHU) uses fans to distribute air through ducting. These ducts are attached to AHUs (a type of VAV unit), controlling the flow of air to specific rooms.

typical air distribution topology.png
BMS software provides tools to help operators define logical “zones” that virtually represent a given physical space. This zone approach is useful in helping operators analyze the effectiveness of a given cooling design relative to the operational requirements.

To change the temperature of a given zone (often representing a physical room), a sensor will send a notification through a building gateway and controller. This device serves as an intermediary between the BMS server and a given HVAC unit.

There is some automation built into these HVAC systems in the form of thermostats. The automation comes in the form of a given cooling unit responding to a temperature reading, calculated by the thermostat. These setpoints provide a temperature range that, when followed, provide the best performance of the system.

Setpoint typically refers to the point at which a building system is set to activate or deactivate, eg a heating system might be set to switch on if the internal temperature falls below 20°C.

VAV Terminal_220906154354.png
A controller in the VAV unit is attached to the room thermostat. Thermostats tells VAV terminals if zone temperatures are too hot, cold, or just right. The VAV unit has several key components inside: controller, actuator, damper, shaft, and reheat coil.

AHU and VAV unit control points are managed by BMS software. This software is vendor managed and the configuration of the control system is determined at building inception. The configurations can be established based on several factors: room capacity and occupancy, room location, room cooling requirement, zone requirement, and more.

To illustrate a data model that reflects the operation of the HVAC system, let’s look at the VAVs that help distribute the air and the fault-driven alerts apparent in most aging systems. It is difficult to personalize these configurations as they are not data driven and do not update automatically. Let's use the flow of air through a given building as a use case and assume its operation will have a sizable impact on the building's overall energy usage.

Damper Side-by-side_v2_220919101743.png
On the left, the damper is fully open because it is a summer day, it is hot outside, and the room is full of people. But on the right, the damper is partially open because it is a winter day and there are no people in the room, requiring minimum heat load.

There will often be multiple zone-specific faults, such as temperature or flow failures, issues with dampers or fans, software configuration errors that can lead to short-cycling of the unit(s), and communication or controller problems, which make it difficult to even identify the problem remotely. These factors all result in a low-efficiency cooling system that increases emissions, wasting energy and money.

What faults can tell you about sustainable building performance

Faults can be neglected for long periods of time, leaking invisible energy in the process.

Researchers from UC San Diego conducted a detailed data analysis (Bharathan was a co-author) of a 145,000-square-foot building. They identified 88 faults after building engineers fixed all the issues they could find. The paper estimates that fixing these faults could save 410.3 megawatt hours per year and, at a typical electrical cost of 12 cents per kilowatt hour, achieve a $492,360 savings in the first year.

According to the U.S. Environmental Protection Agency’s Greenhouse Gas Equivalencies Calculator, that’s the equivalent of 38,244 passenger car trips abated. Cisco offers another example. The company achieved a 28% reduction in electrical usage in their buildings worldwide by using an IP-Enabled Energy Management solution.

Traditional fault fixing focuses on the centralized HVAC subsystems such as AHU. Here we focus on the VAV units that are often ignored. Some of the key issues in VAV units are: air supply flow, temperature setpoints, thermostat adjustments, inappropriate cooling or stuck dampers.

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To identify these faults, you can perform data analysis with key data attributes including temperature, heating, and cooling setpoints; upper- and lower- limit changes based on day of week; re-heat coil (on or off); occupancy sensor and settings (occupied, standby or unoccupied); damper sensor and damper settings; and pressure flow.

Using these parameters, we can define informative models. For example, you can create setpoints informed by seasonal weather data, in addition to room thermostats. You also can perform temperature data analysis against known occupancy times.

Data analysis isn’t easy at first; it’s generally not in a state where it can be readily loaded into a graph store. Oftentimes there is a lot of data transformation and IoT work required to get the data to a place where it can be analyzed by data scientists. To solve this challenge, you will need data experts, FM domain experts, cloud engineers, and someone who can bring them together to drive the right focus.

To begin, the best approach is setting up a meeting between your facilities and IT teams to start examining your building data. Some teams may grant you read-only access to the system. Otherwise, from a .CSV download of the last two to three years of building data, you can perform your analysis.

For data- driven fault identification within your facilities data, you can get started by using the Model, Cluster, and Compare (MCC approach). The primary objective of MCC is to determine clusters of zones within a building, and then use these clusters to automatically determine misconfigured, anomalous, or faulty zone controller configuration.

MCC approach to data-driven analysis

We will use a university-building example to explain the benefits of the MCC approach. The university building comprised personal offices, shared offices, kitchens, and restrooms.

In a typical room, the HVAC provides cold air during the summer. The supplied air flow is modulated to maintain the required temperature during day time, and falls back to a minimum during the night.

In the graph below, we show a room where the opposite happens because of a misconfiguration fault.

Supply Flow Graphic 1_220831110607.png
The VAV unit cools the room at night, but uses a minimal air flow during the day. The cooling temperature setpoint is 80°F from midnight until 10 a.m., and then drops to 75°F as expected. However, there is a continuous cold air supply flow of 800 cubic feet per minute (CFM) throughout the night until 11:30 a.m.

The building management contractor surmised these errors were caused due to a misunderstanding at the time of initial building commissioning. This fault was hidden within the system for years, and was identified while doing an MCC analysis.

Model

When we try to identify faults with raw sensor data, it often leads to misleading results. For example, a simple fault detection rule may generate an alarm if the temperature of a room goes beyond a threshold. The alarm may be false for any number of reasons: it could be a particularly hot day, or an event is occurring in the room. We need to look for faults that are consistent, and require human attention. Given the large number of alarms that are triggered with simple rules, such faults get overlooked.

Our MCC algorithm looks for rooms that behave differently from others over a long time-span. To compare different rooms, we create a model that captures the generic patterns of usage over months or years. Then we can compare and cluster rooms to weed out the faults.

In our algorithm, we use the measured room temperature and air flow from the HVAC to create a room energy model. The energy spent by the HVAC system on a room is proportional to the product of its temperature and airflow supplied as per the laws of thermodynamics. We use the product of two sensor measurements as the parameter to model the room because it indicates the generic patterns of use. If we find rooms whose energy patterns are substantially different, we can inspect them further.

Cluster

Room temperatures can fluctuate for natural reasons, and our fault-detection algorithm should not flag them.

The MCC algorithm clusters rooms that are similar to each other with the KMeans algorithm. The clusters naturally align rooms that are similar, for example, west-facing rooms, east-facing rooms, kitchenettes, and conference rooms. We can create these clusters manually, based on domain knowledge and usage type, or the clustering algorithm can automate this process.

Compare

Having defined configurations per cluster, the MCC algorithm then compares rooms to identify anomalies. This step ensures that natural fluctuations are ignored, and only the egregious rooms are highlighted, reducing the number of false alarms.

Intelligent rules

The MCC study created rules to detect new faults after analyzing the anomalies manually. Rules are a natural way to integrate with an existing system, and to catch similar faults that occur in the future. Rules are also interpretable by domain experts, enabling further tuning.

An interesting example of an identified fault is shown below:

Supply Flow Graphic 2_220831110647.png
The HVAC system strives to maintain the room temperature between the cooling setpoint (78F in this room) and the heating setpoint (74F). If the temperature goes beyond these setpoints, it will cool/heat the room as required. The room is excessively cooled with high air flow (800 CFM), causing the room temperature to fall below the heating setpoint, which then triggers heating. As a result of this fault, the room uses excessive energy to maintain comfort.

There were five rooms with similar issues on the same floor and 15 overall within the building. The cause of the fault: the designed air flow specifications were based on maximum occupancy. Issues such as these cause enormous energy waste, and they often go unnoticed for years.

A path forward 

In this post we’ve provided some foundational concepts to consider in how you can better use data to improve both facility performance and availability.

Whether your goal is to improve building performance in support of sustainability transformation or to improve fault detection, the path starts with modernizing the data models that support your facilities. Following a data modernization path will illustrate where the building architecture that provides the data is not meeting expectations.

As a next step, facilities and IT managers can get started by:

  • Performing a basic audit of their buildings and look for options to gather key parameter data outlined above. 
  • Consolidating data from the relevant sources, applying data standardization, and making use of the fault-detection approach outlined above. 
  • Making use of AWS Data Analytics and AWS AI/ML services to perform data analysis and apply machine learning algorithms to identify data anomalies. Amazon uses these services to manage the thousands of world-class facilities that serve our employees, customers, and communities. Learn more about our sustainable building initiatives. 

These steps will help identify energy hot spots and hidden faults in your facilities; facilities managers can then make use of this information to fix the relevant faults and drive facility sustainability. Finally, consider making sustainability data easily accessible to executive teams to help drive discussions and decisions on impactful carbon-abatement initiatives.

Research areas

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Pricing is one of the most consequential decisions Amazon makes, and the science behind it needs to be causally rigorous, not just predictive. The P2 Optimization Science team builds the machine learning (ML) systems that power Amazon's pricing decisions at scale: demand lift models, customer lifetime value (LTV) frameworks, and the experimentation infrastructure that validates whether pricing changes actually work. We're looking for a Research Scientist to own causal inference at the intersection of ML and pricing experimentation. Our team has identified a real gap: the methodological bridge between econometric analysis and production-scale ML pipelines needs a practitioner who lives in both worlds. You'll build conditional average treatment effect (CATE) estimation models, design analysis workflows for pricing experiments, and develop reusable causal ML infrastructure that the broader team — including non-ML scientists — can rely on. If you're a scientist who wants to tackle hard causal identification problems in a high-stakes production environment, and who finds satisfaction in making rigorous methods accessible to a broader team, this role is for you. Key job responsibilities - Design, train, evaluate, and deploy end-to-end causal ML pipelines for pricing use cases, including CATE estimation models and heterogeneous treatment effect frameworks. - Serve as the team's causal ML methodology expert — defining identification strategies, model selection criteria, evaluation standards, and the tradeoffs between econometric and ML approaches to causal estimation. - Contribute causal analysis methodology to pricing A/B test post-analysis and build reusable tooling that economists and other non-ML scientists can adopt without requiring deep ML expertise. - Assess emerging causal inference methods (e.g., synthetic difference-in-differences, generalized random forests, causal representation learning) for applicability to Amazon's pricing context, and author internal methodology proposals for adoption. - Partner with senior economists on identification strategy and causal assumptions, collaborate with software and data engineering partners on production deployment, and align with product managers on experiment design requirements. A day in the life Your work directly shapes the prices customers see on hundreds of millions of Amazon products. In a given week you might investigate an optimization anomaly in simulation and trace it to an unmodeled market dynamic, then design an offline evaluation framework to benchmark competing approaches before committing to online testing. You'll collaborate with senior economists on identification strategy for a pricing experiment, present a science proposal for incorporating a new competitiveness signal into an optimization system, or work with the experimentation platform team on randomization design. You'll also have opportunities to write up novel scientific findings for submission to venues such as KDD, NeurIPS, or the ACM Conference on Economics and Computation. About the team The P2 Optimization Science team sits at the center of Amazon's pricing decisions. We build the ML systems, causal inference pipelines, and experimentation infrastructure that determine how prices are set across Amazon's global catalog. Our team brings together research scientists, economists, and engineers who collaborate closely to turn rigorous methodology into production-quality systems with measurable business impact. We value scientific rigor, clear communication across disciplines, and a culture where every team member's work is designed to be extensible and useful beyond their own project. If you want your science to directly influence how hundreds of millions of customers experience Amazon, this is the team to join.
US, NY, New York
The Measurement Science team in the Measurement, Ad Tech, and Data Science (MADS) organization of Amazon Ads serves a centralized role developing solutions for a multitude of performance measurement products. We create solutions which measure the comprehensive impact of their ad spend, including sales impacts both online and offline and across timescales, and provide actionable insights that enable our advertisers to optimize their media portfolios. We leverage a host of scientific technologies to accomplish this mission, including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision. This Principal Applied Scientist leads the technical vision and execution for Amazon Advertising's performance measurement. Our measurement products and tools help customers understand the holistic impact of their spend on Amazon Ads and optimize their portfolios. This is a complex, multi-disciplinary scientific space spanning machine learning, causal inference, statistics and experimentation, natural language processing, and generative AI. As a GenAI-first organization, we build foundational and agentic models that power advertiser use cases across Ads, while empowering our Applied Scientists to directly build and ship products. You will guide a team of scientists with expertise across different domains to come together and innovate on some of the hardest problems in advertising, made more challenging by evolving privacy regulations and technological changes. In measuring the comprehensive impact of advertising, key challenges you will tackle include capturing impact: 1) both for identified and increasingly unidentified web traffic in light of an evolving global privacy landscape; 2) for outcomes across retailers, including both within and beyond Amazon; and 3) for both short- and long-term impacts of advertising. Key job responsibilities * Driving the scientific vision of the teams in your organization and you advise and influence its technical leadership on performance measurement models and products. * Identifying, tackling, and proposing innovative solutions to intrinsically hard, previously unsolved problems. You solve problems pragmatically, applying judgment and experience to balance trade-offs between competing interests. * Bringing clarity to complex problems, probing assumptions, illuminating pitfalls, fostering shared understanding, and guiding towards effective solutions. * Serving and being recognized by internal and external peers as a thought leader in modeled measurement in Ads. You will engage routinely with the broader scientific community, e.g. as a reviewer, program committee member, workshop organizer, or chair at peer-reviewed internal/external conferences. * Leading by example, with your papers, analyses, and code setting the standard in your organization for scientific engineering excellence. * Leading science and design reviews, aligning teams across your organization around coherent algorithmic strategies. * Influencing your team’s science and business strategy by driving one or more team roadmaps contributing to the organization’s roadmap and taking responsibility for some organizational goals. You drive multiple new product features from inception to production launch. * Guiding the career development of others, actively mentoring and educating the larger applied science community on trends, technologies, and best practices. You drive the documentation of scientific innovation. You attract bar-raising talent from academia and industry. * Staying abreast of academic and industry trends, knowing the state of the art, and building on top of existing solutions instead of reinventing when possible. About the team We are a team of scientists across Applied, Research, Data Science and Economist disciplines. You will work with colleagues with deep expertise in ML, NLP, CV, Gen AI, and Causal Inference with a diverse range of backgrounds. We partner closely with top-notch engineers, product managers, sales leaders, and other scientists with expertise in the ads industry and on building scalable modeling and software solutions.
US, CA, Sunnyvale
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building robotic systems that combine frontier AI, sophisticated control, and advanced mechanical design to create adaptable automation capable of working safely alongside humans in dynamic environments. This is an opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. We are seeking an Applied Scientist to develop tactile- and force-driven manipulation policies for highly dexterous, multi-fingered robotic hands and grippers. In this role you will research and build policy learning algorithms that enable robotic hands to perform grasping and in-hand manipulation in unstructured, real-world environments, using touch and force feedback as first-class signals rather than afterthoughts. Much of this work is grounded in reinforcement learning. To be successful you need to be highly motivated, dive deep, and deliver to the highest standards. You will demonstrate strong working knowledge of modern policy learning methods, with expertise in taking algorithms from simulation onto real hardware. That means being comfortable working against real physical constraints and treating sim-to-real as a core research problem rather than optimizing for benchmark numbers alone. You will work across tactile signal processing, contact-rich manipulation, sim-to-real transfer, and multi-modal sensor fusion to build robust solutions for autonomous grasping, dexterous re-orientation, and fine motor control. You will bring the desire to learn from new challenges, and the problem-solving and communication skills to work within a highly interactive and experienced team. Key job responsibilities - Design and train manipulation policies that leverage tactile and force feedback for dexterous grasping, in-hand manipulation, and contact-rich tasks, using reinforcement learning, imitation learning, or hybrid approaches. - Drive sim-to-real transfer, closing the gap between simulated and physical performance on real robotic hands. - Shape objectives and control strategies with the hardware in mind, accounting for how motors and actuators actually behave: transmission ratios, torque versus power, backdrivability, and thermal limits. - Build simulation-based and on-robot evaluation frameworks, with benchmarks and metrics that make tactile perception and policy performance systematically comparable across iterations. - Own scientific and technical projects within the tactile sensing and manipulation workstreams, driving from research concept through deployment on physical robotic systems — and, at the senior level, set direction across a workstream. - Collaborate with hardware, mechanical design, firmware, and controls teams — and with partner applied science organizations — to translate research advances into deployable robotic capabilities, and to inform sensor and actuator design decisions with policy-level requirements. - Publish at top-tier venues and build collaborations with the external research community. - Contribute to a strong scientific bar on the team through code and design review, and mentor engineers and interns working on real-world manipulation and sensing problems. A day in the life Your morning might start with a standup alongside hardware and controls engineers reviewing overnight sim-to-real training runs on a multi-finger gripper, debugging why a grasp policy that worked in simulation is slipping on a real sensor array. Mid-morning you join the weekly tactile sensing workstream to align on sensor integration milestones and share early results from a contact-state estimator you have been prototyping. After lunch you spend a focused block iterating on a reinforcement learning reward formulation, testing variations in simulation before queuing runs on the cluster. Later you pair with a mechanical engineer to review sensor placement trade-offs on an upcoming gripper revision, then wrap the day by drafting a short experiment write-up and sketching next steps for a conference submission. No two days look exactly the same: one week you may be collecting teleoperated demonstrations on the physical robot to seed an imitation learning pipeline; the next you could be deep in a codebase refactor to support a new tactile modality. Throughout, you balance hands-on research — writing algorithms, running experiments, analyzing data — with cross-team collaboration and mentoring. The common thread is moving from research insight to working capability on real hardware, with a tight feedback loop between simulation and the physical world. About the team Our is developing next-generation manipulation capabilities for highly dexterous multi-fingered grippers and hands. Our work spans tactile sensor development, manipulation policy learning, and the tight integration of sensing hardware with intelligent control software. We are building systems that can feel, adapt, and manipulate with human-level dexterity. You will join a team working at the frontier of tactile sensing and contact-rich manipulation, helping define how robots perceive and interact with objects through touch. Because we build the hands as well as the policies that drive them, you will have a direct line to the sensor, actuator, and mechanism designs your algorithms depend on — and real influence over how they evolve. This is an opportunity to solve hard problems across perception, learning, and physical interaction alongside a team of scientists and engineers building toward real-world deployment.
US, TX, Austin
The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision. We are seeking a Data Scientist to help own the end-to-end data science charter for critical operational workstreams — from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide. Key job responsibilities - Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling - Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions - Develop anomaly detection systems to identify emerging patterns in operational data, supporting proactive incident prevention - Apply econometric and statistical methods to measure the impact of operational interventions and inform resource allocation decisions - Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift) - Design and conduct experiments to empirically validate model performance and operational impact - Contribute to data quality monitoring frameworks and help maintain standards for operational data integrity - Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate analytical insights into actionable recommendations - Communicate findings, model performance, and recommendations to stakeholders and senior leaders through written documents and presentations - Contribute to the team's science roadmap, identifying opportunities to apply ML/AI (including Generative AI) to operational challenges A day in the life Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan
US, MA, North Reading
Robotics Applied Scientist II Intern/Co-op (2027) Are you passionate about robotics and research? Do you want to solve real customer problems through innovative technology? Do you enjoy working on scalable research and projects in a collaborative team environment? Do you want to see your science solutions directly impact millions of customers worldwide? We’re looking for current PhD students with a passion for robotic research and applications to join us in 2027 as Robotics Applied Scientist II Interns/Co-ops to shape the future of robotics and transform automation at Amazon’s scale. By applying to this role, you will be considered for Robotics Applied Scientist II Intern/Co-op (2027) opportunities across various Robotics teams at Amazon with different robotics research focus. Internship positions are available for multiple locations, durations (3 to 6+ months), and year-round start dates (winter, spring, summer, fall). Join us at the forefront of Applied Science, where your contributions will shape the future of Robotics! Key job responsibilities As a Robotics Applied Scientist II Intern/Co-op, you will work alongside global experts to advance the state of the art in robotics and artificial intelligence, tackling innovative problems that bridge the gap between research and real-world robotics implementation to innovate and build solutions on behalf of our customers. We are particularly interested in students with specialization and expertise in one or more of the following research areas: - Robotics - Artificial Intelligence - Robotics Manipulation (e.g., robot arm, grasping, dexterous manipulation, end of arm tools/end effector) - Autonomous Mobile Robots - Mobile Manipulation - Multi-Robot Coordination - Autonomous Navigation - Locomotion - Motion/Path Planning - Controls - Perception - Sensing - Robot Learning - Machine Learning - Computer Vision - Large Language Models (LLM), Vision-Language-Action Models (VLA), Vision-Language-Models (VLM) - World Models - Human-Robot Interaction - Robotics Simulation - Optimization - And related! Key responsibilities may include: - Develop novel, scalable algorithms and/or modeling techniques that advance the state-of-the-art in science areas such as robotics, artificial intelligence, or related - Tackle challenging, innovative research problems within robotics, artificial intelligence, or related that bridge the gap between theoretical advancement and practical robotics implementation - Collaborate with cross-functional teams to solve complex problems, and to communicate research findings clearly, leveraging your expertise in robotics, artificial intelligence, or related - Demonstrate the ability to work independently, thrive in a fast-paced, ever-changing environment - Leverage AI-powered tools where applicable to accelerate research, experimentation, and prototyping. - Critically review and validate outputs from AI tools and automated systems. About the team Explore Robotics Teams at Amazon At Amazon, robotics is where innovative research meets real-world deployment. There are many different specialized robotics teams, including the few highlighted below. Learn more about Robotics at Amazon here: https://www.amazon.science/research-areas/robotics Fulfillment Technologies and Robotics We build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, you’ll have the opportunity to extend your technical capabilities by working alongside some of the industry’s most advanced technologies. This includes our fleet of autonomous mobile robots, sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of commands. These technologies help us deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. Amazon Robotics Amazon Robotics is at the epicenter of robotics innovation. We design, test, and build mobile robots and mechatronic systems. Our offices, labs, test floors, and factories are close together, which means we can design the hardware, write the code, test, build, and watch it all come to life. Our areas of focus include advancements in autonomous mobility, AI, robotic management software, and much more. Fauna Fauna is focused on building capable, safe, and genuinely delightful robots for everyday life. Fauna’s goal is simple: make robots people actually want to live and interact with everyday. Fauna develops tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Fauna’s work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but overall experience. Amazon Fulfillment Technologies Amazon Fulfillment Technologies develops tech solutions that create network optimizations for all Amazon sites worldwide. We own network infrastructure and devices in all buildings and labor planning and scheduling technology for fulfillment centers in North America and Europe.