This picture shows the HVAC system on the rooftop of a skyscraper
Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. Data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management.

Data-driven fault identification is key to more sustainable facilities management

How data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities of all sizes.

In a previous article on sustainable buildings, we talked about the approach of “sense, act, and scale” to drive efficiencies in buildings, and provided information using scientific publications. In this article, we will explore how data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management by providing details on:

  • Key challenges for building management and operations;
  • Building system design fundamentals;
  • Key data points to investigate faults for facilities-level sustainability; and
  • Data-driven fault identification on AWS

Global temperatures are on the rise, greenhouse gas (GHG) emissions are the primary contributor, and facilities are among the top contributors to GHG. As stipulated in the Paris Agreement, facilities need to be 30% more energy efficient and net carbon neutral by 2050. Many companies have set new targets to reduce their emissions in recent years. For example, Amazon has set out the mission to be net neutral by 2040 and, in its recent sustainability report, has touched on how the company is using innovative design to build sustainability into physical Amazon campuses.

NeurIPS competition involves reinforcement learning, with the objective of minimizing both cost and CO2 emissions.

This article provides information on how companies of all sizes can operate and maintain their existing buildings more efficiently by identifying and fixing faults using data-driven mechanisms. In this vein, Amazon is sponsoring an AI challenge at NeurIPS this year that focuses on building energy management in a smart grid. Bottom line: energy optimization of facilities must be a key component of your organization’s plan to operate more sustainably.

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Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. However, building systems do inherit many complexities that must be addressed.

Some of the key facilities-management challenges are:

  • A building’s lifespan is 50+ years, and a facility’s system sensors are typically installed on day one. Many new cloud-native sensor options come to market every year, but building management systems (BMS) aren’t open, making it difficult to modernize data architectures for building infrastructure;
  • Across any large real estate portfolio there is a wide range of technology, standards, building types, and designs that are difficult to manage over their lifecycles; 
  • Building management and automation systems require a third party to own and modify production data, and licensing fees aren’t based on consumption pricing; and 
  • Facilities teams generally lack the cloud expertise required to design a bespoke management solution, and their IT teams often don’t have product-level experience to provide as an alternative for addressing building-management needs.

Facilities management and sustainability

Facilities management teams have limited options to modify most core BMS functions.

These systems are sometimes referred to as black boxes in that they don’t have the same level of do-it-yourself features that most cloud users have come to expect. There can be contractual challenges, as well, for building tenants who don’t have access to BMS information. This is by design, primarily due to a clear operational argument that safety and security control functions should be limited to key personnel. However, this lack of access to building-performance analytics, required for enterprise-level sustainability transformations, is increasingly considered a blocker by many of our sustainability customers.

Let’s begin our analysis by looking at a building’s biggest consumer of electricity and producer of emissions: the HVAC system.

HVAC units are central to a building and constitute roughly 50% of a building’s energy consumption. As a result, they are well instrumented and generally follow a rules-based approach. The downside: this approach can lead to many false alarms and building managers rely on manual inspection and occupants to communicate important faults that require attention. Building managers and engineers focus significant time and budget on HVAC systems, but nevertheless HVAC system faults still can account for 5% to 20% of energy waste.

The most common example of an HVAC unit with which we are all familiar is an air conditioner. In a BMS, HVAC is comprised of sub-components that provide heating or cooling, ventilation (air handling units, fans) and AC (rooftop units, variable refrigerants) and more.

HVAC Units 2_220830211027 (1).png

A building’s data model, and the larger building management schema, are established when the building first opens. Alerts, alarms, and performance data are issued through the BMS and a manager will notify a building services team to take action as needed. However, as the building and infrastructure ages many alarms become endemic and are difficult to remedy. Alarm fatigue is a term often used to describe the resulting BMS operator experience.

Variable air volume (VAV) units are another important asset that help to maintain temperatures by managing local air flow. VAV units help optimize the temperature by modifying air flow as opposed to conventional air volume (CAV) units which provide a constant volume of air that only affects air temperature.

There are often hundreds of VAV units in a larger building and managing them is burdensome. Building engineers have limited time to configure each of them as building demands change and VAV unit configurations are typically left unchanged after the commissioning of the building. The result: many unseen or mysterious building faults, and the hidden loss of energy over the years.

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Many modern buildings are designed to accommodate whatever the building planners know at the time of commissioning. As a result, HVAC system configuration isn’t a data-driven process because operational data doesn’t yet exist. The only real incentives for HVAC system optimization typically result from failures and occupant complaints. To meet future sustainability targets, buildings must be equipped with data-driven smart configurations that can be adjusted automatically.

To achieve this, we must understand the fundamentals of air flow as we need to combine the expertise of building engineers, IoT engineers, and data engineers to resolve some of the complex air-flow challenges. This also requires an understanding of how facilities are generally managed today, which we’ll examine next.

Anatomy of facilities management

The image below shows how an air-handling unit (AHU) uses fans to distribute air through ducting. These ducts are attached to AHUs (a type of VAV unit), controlling the flow of air to specific rooms.

typical air distribution topology.png
BMS software provides tools to help operators define logical “zones” that virtually represent a given physical space. This zone approach is useful in helping operators analyze the effectiveness of a given cooling design relative to the operational requirements.

To change the temperature of a given zone (often representing a physical room), a sensor will send a notification through a building gateway and controller. This device serves as an intermediary between the BMS server and a given HVAC unit.

There is some automation built into these HVAC systems in the form of thermostats. The automation comes in the form of a given cooling unit responding to a temperature reading, calculated by the thermostat. These setpoints provide a temperature range that, when followed, provide the best performance of the system.

Setpoint typically refers to the point at which a building system is set to activate or deactivate, eg a heating system might be set to switch on if the internal temperature falls below 20°C.

VAV Terminal_220906154354.png
A controller in the VAV unit is attached to the room thermostat. Thermostats tells VAV terminals if zone temperatures are too hot, cold, or just right. The VAV unit has several key components inside: controller, actuator, damper, shaft, and reheat coil.

AHU and VAV unit control points are managed by BMS software. This software is vendor managed and the configuration of the control system is determined at building inception. The configurations can be established based on several factors: room capacity and occupancy, room location, room cooling requirement, zone requirement, and more.

To illustrate a data model that reflects the operation of the HVAC system, let’s look at the VAVs that help distribute the air and the fault-driven alerts apparent in most aging systems. It is difficult to personalize these configurations as they are not data driven and do not update automatically. Let's use the flow of air through a given building as a use case and assume its operation will have a sizable impact on the building's overall energy usage.

Damper Side-by-side_v2_220919101743.png
On the left, the damper is fully open because it is a summer day, it is hot outside, and the room is full of people. But on the right, the damper is partially open because it is a winter day and there are no people in the room, requiring minimum heat load.

There will often be multiple zone-specific faults, such as temperature or flow failures, issues with dampers or fans, software configuration errors that can lead to short-cycling of the unit(s), and communication or controller problems, which make it difficult to even identify the problem remotely. These factors all result in a low-efficiency cooling system that increases emissions, wasting energy and money.

What faults can tell you about sustainable building performance

Faults can be neglected for long periods of time, leaking invisible energy in the process.

Researchers from UC San Diego conducted a detailed data analysis (Bharathan was a co-author) of a 145,000-square-foot building. They identified 88 faults after building engineers fixed all the issues they could find. The paper estimates that fixing these faults could save 410.3 megawatt hours per year and, at a typical electrical cost of 12 cents per kilowatt hour, achieve a $492,360 savings in the first year.

According to the U.S. Environmental Protection Agency’s Greenhouse Gas Equivalencies Calculator, that’s the equivalent of 38,244 passenger car trips abated. Cisco offers another example. The company achieved a 28% reduction in electrical usage in their buildings worldwide by using an IP-Enabled Energy Management solution.

Traditional fault fixing focuses on the centralized HVAC subsystems such as AHU. Here we focus on the VAV units that are often ignored. Some of the key issues in VAV units are: air supply flow, temperature setpoints, thermostat adjustments, inappropriate cooling or stuck dampers.

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To identify these faults, you can perform data analysis with key data attributes including temperature, heating, and cooling setpoints; upper- and lower- limit changes based on day of week; re-heat coil (on or off); occupancy sensor and settings (occupied, standby or unoccupied); damper sensor and damper settings; and pressure flow.

Using these parameters, we can define informative models. For example, you can create setpoints informed by seasonal weather data, in addition to room thermostats. You also can perform temperature data analysis against known occupancy times.

Data analysis isn’t easy at first; it’s generally not in a state where it can be readily loaded into a graph store. Oftentimes there is a lot of data transformation and IoT work required to get the data to a place where it can be analyzed by data scientists. To solve this challenge, you will need data experts, FM domain experts, cloud engineers, and someone who can bring them together to drive the right focus.

To begin, the best approach is setting up a meeting between your facilities and IT teams to start examining your building data. Some teams may grant you read-only access to the system. Otherwise, from a .CSV download of the last two to three years of building data, you can perform your analysis.

For data- driven fault identification within your facilities data, you can get started by using the Model, Cluster, and Compare (MCC approach). The primary objective of MCC is to determine clusters of zones within a building, and then use these clusters to automatically determine misconfigured, anomalous, or faulty zone controller configuration.

MCC approach to data-driven analysis

We will use a university-building example to explain the benefits of the MCC approach. The university building comprised personal offices, shared offices, kitchens, and restrooms.

In a typical room, the HVAC provides cold air during the summer. The supplied air flow is modulated to maintain the required temperature during day time, and falls back to a minimum during the night.

In the graph below, we show a room where the opposite happens because of a misconfiguration fault.

Supply Flow Graphic 1_220831110607.png
The VAV unit cools the room at night, but uses a minimal air flow during the day. The cooling temperature setpoint is 80°F from midnight until 10 a.m., and then drops to 75°F as expected. However, there is a continuous cold air supply flow of 800 cubic feet per minute (CFM) throughout the night until 11:30 a.m.

The building management contractor surmised these errors were caused due to a misunderstanding at the time of initial building commissioning. This fault was hidden within the system for years, and was identified while doing an MCC analysis.

Model

When we try to identify faults with raw sensor data, it often leads to misleading results. For example, a simple fault detection rule may generate an alarm if the temperature of a room goes beyond a threshold. The alarm may be false for any number of reasons: it could be a particularly hot day, or an event is occurring in the room. We need to look for faults that are consistent, and require human attention. Given the large number of alarms that are triggered with simple rules, such faults get overlooked.

Our MCC algorithm looks for rooms that behave differently from others over a long time-span. To compare different rooms, we create a model that captures the generic patterns of usage over months or years. Then we can compare and cluster rooms to weed out the faults.

In our algorithm, we use the measured room temperature and air flow from the HVAC to create a room energy model. The energy spent by the HVAC system on a room is proportional to the product of its temperature and airflow supplied as per the laws of thermodynamics. We use the product of two sensor measurements as the parameter to model the room because it indicates the generic patterns of use. If we find rooms whose energy patterns are substantially different, we can inspect them further.

Cluster

Room temperatures can fluctuate for natural reasons, and our fault-detection algorithm should not flag them.

The MCC algorithm clusters rooms that are similar to each other with the KMeans algorithm. The clusters naturally align rooms that are similar, for example, west-facing rooms, east-facing rooms, kitchenettes, and conference rooms. We can create these clusters manually, based on domain knowledge and usage type, or the clustering algorithm can automate this process.

Compare

Having defined configurations per cluster, the MCC algorithm then compares rooms to identify anomalies. This step ensures that natural fluctuations are ignored, and only the egregious rooms are highlighted, reducing the number of false alarms.

Intelligent rules

The MCC study created rules to detect new faults after analyzing the anomalies manually. Rules are a natural way to integrate with an existing system, and to catch similar faults that occur in the future. Rules are also interpretable by domain experts, enabling further tuning.

An interesting example of an identified fault is shown below:

Supply Flow Graphic 2_220831110647.png
The HVAC system strives to maintain the room temperature between the cooling setpoint (78F in this room) and the heating setpoint (74F). If the temperature goes beyond these setpoints, it will cool/heat the room as required. The room is excessively cooled with high air flow (800 CFM), causing the room temperature to fall below the heating setpoint, which then triggers heating. As a result of this fault, the room uses excessive energy to maintain comfort.

There were five rooms with similar issues on the same floor and 15 overall within the building. The cause of the fault: the designed air flow specifications were based on maximum occupancy. Issues such as these cause enormous energy waste, and they often go unnoticed for years.

A path forward 

In this post we’ve provided some foundational concepts to consider in how you can better use data to improve both facility performance and availability.

Whether your goal is to improve building performance in support of sustainability transformation or to improve fault detection, the path starts with modernizing the data models that support your facilities. Following a data modernization path will illustrate where the building architecture that provides the data is not meeting expectations.

As a next step, facilities and IT managers can get started by:

  • Performing a basic audit of their buildings and look for options to gather key parameter data outlined above. 
  • Consolidating data from the relevant sources, applying data standardization, and making use of the fault-detection approach outlined above. 
  • Making use of AWS Data Analytics and AWS AI/ML services to perform data analysis and apply machine learning algorithms to identify data anomalies. Amazon uses these services to manage the thousands of world-class facilities that serve our employees, customers, and communities. Learn more about our sustainable building initiatives

These steps will help identify energy hot spots and hidden faults in your facilities; facilities managers can then make use of this information to fix the relevant faults and drive facility sustainability. Finally, consider making sustainability data easily accessible to executive teams to help drive discussions and decisions on impactful carbon-abatement initiatives.

Research areas

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Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. The Amazon Music Search Science team is seeking an innovative and driven Applied Scientist to join our engineering and science hub in Bangalore. You will work alongside a world-class team of machine learning experts to break new ground in understanding user intent, classifying complex audio and musical forms, and creating next-generation interactive search experiences that help users find the exact music, podcasts, and audio content they are in the mood for. In this role, you will own the design, development, and deployment of end-to-end machine learning systems. You will balance execution on core search and discovery priorities—such as improving retrieval accuracy, latency, and relevance for millions of daily queries—while laying the foundational modeling capabilities for broader semantic understanding and advanced conversational search experiences across mobile, web, and voice-forward devices (like Alexa and Echo). Key job responsibilities - Core Search & Execution: Collaborate with scientists, software engineers, and product managers to define, frame, and solve complex business and ranking problems as machine learning, information retrieval, or optimization tasks. - Advanced AI & Modeling: Design, build, train, and evaluate production-grade ML models using classical machine learning, deep learning, Large Language Models (LLMs), and Agentic AI techniques to scale music discovery and intent resolution. - End-to-End Production Ownership: Take algorithms from research ideation to production deployment. Build scalable data pipelines, efficient model-serving systems, and robust offline/online evaluation frameworks. - Experimentation & Iteration: Design and analyze large-scale A/B experiments across millions of customers to measure impact on search relevance, engagement, and customer satisfaction, refining models for continuous improvement. - Forward-Looking Innovation: Research and implement novel statistical and machine learning approaches, exploring multi-modal understanding, rich content semantics, and advanced retrieval mechanisms that extend beyond traditional search boundaries. - Technical Communication: Communicate findings, architectural decisions, and technical roadmaps clearly to both technical peers and executive stakeholders, authoring robust design documents and contributing to team standards. Basic Qualifications - PhD, or Master’s degree and 4+ years of relevant experience in Computer Science, Computer Engineering, Machine Learning, Statistics, or a related quantitative field. - 3+ years of hands-on experience building machine learning models or algorithms for business applications and deploying them into production. - Strong programming skills in Python, Java, C++, or related languages, with a solid foundation in data structures, algorithms, and object-oriented design. - Experience in one or more of the following areas: Information Retrieval, Natural Language Processing (NLP), Recommender Systems, Deep Learning, or Numerical Optimization. - Demonstrated ability to work effectively with cross-functional teams in a fast-paced environment. Preferred Qualifications - Experience with large-scale distributed computing frameworks and big data systems (e.g., Spark, Hadoop, AWS infrastructure). - Experience building search ranking, query understanding, or semantic retrieval systems for high-scale consumer applications. - Familiarity with modern foundation models, LLMs, fine-tuning techniques, and efficient inference optimization for production services. - Track record of peer-reviewed publications or patents at top-tier machine learning/AI conferences (e.g., NeurIPS, KDD, ACL, SIGIR, ICML). - Experience in designing, executing, and evaluating rigorous online A/B experiments.
IN, KA, Bengaluru
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. The Amazon Music Search Science team is looking for an execution-focused Senior Applied Scientist to spearhead core scientific initiatives within our Bangalore hub. In this leadership-by-example role, you will define and execute the applied science roadmap for search and content discovery systems, directly impacting millions of customers worldwide. You will operate at the exciting intersection of large-scale search infrastructure, applied machine learning, and foundation models. You will drive immediate, high-impact business deliverables in music search relevance, personalization, and retrieval performance, while simultaneously architecting the long-term technological vision that expands our search ecosystem toward deeper semantic intelligence, agentic workflows, and cross-domain audio understanding. Key job responsibilities - Strategic Roadmap & Architecture: Define and execute the technical and scientific roadmap for music search systems, making critical architectural decisions that balance short-term feature delivery with long-term scalability, maintainability, and extensibility. - Pioneering Applied Science: Lead the design and implementation of state-of-the-art machine learning solutions leveraging deep learning, LLMs, and agentic workflows to solve complex search, ranking, and intent-matching challenges. - Cross-Functional Leadership: Partner closely with product management, engineering leaders, and peer teams to harmonize technical direction and deliver synchronized customer experiences. - Technical Excellence & Mentorship: Drive engineering and scientific excellence across the team by conducting rigorous design reviews, establishing modeling best practices, setting high bars for artifact delivery, and mentoring junior/mid-level scientists. - Experimentation & Scaling: Establish robust scientific processes for large-scale data analysis, offline model validation, and online A/B experimentation, ensuring high statistical rigor and measurable business impact across millions of active listeners. - Stakeholder Influence & Writing: Author strategic whitepapers, and executive-level documentation. Communicate complex technical options and trade-offs to senior leadership to drive informed decision-making. Basic Qualifications - PhD, or Master’s degree and 6+ years of applied research and industrial machine learning experience in Computer Science, Machine Learning, or a related field. - 3+ years of specialized experience designing, building, and scaling machine learning models for core production business applications (e.g., Search, Recommendation Systems, or Large-Scale Information Retrieval). - Expert programming proficiency in Python, Java, C++, or related languages, combined with deep familiarity with neural network architectures and deep learning frameworks. - Proven track record of owning end-to-end technical deliverables from problem formulation and model architecture to production deployment and performance tuning. - Demonstrated leadership in mentoring technical talent and driving engineering/scientific best practices. Preferred Qualifications - Deep expertise in search retrieval, query understanding, ranking algorithms, and large-scale vector search/embedding systems. - Experience building applied science solutions on top of foundation models, large language models (LLMs), or multi-modal architectures. - Experience with large-scale distributed training and inference optimization on cloud infrastructure (AWS). - A strong publication record or patent portfolio in top-tier peer-reviewed venues (e.g., NeurIPS, SIGIR, KDD, ACL, ICML). - Experience designing and interpreting complex online experimentation frameworks for consumer-facing recommendation or search products.
US, CA, Palo Alto
The Demand Utilization team within Amazon Advertising is responsible for determining which ads to serve when hundreds of millions of shoppers search for products on Amazon. We sit at the intersection of customer intent understanding and advertiser value, solving one of the most complex matching problems in the industry, identifying the right ad, for the right shopper, at the right moment, across one of the world's largest product catalogs. Our systems deliver billions of ad impressions and millions of clicks daily under strict relevance and latency constraints. We are looking for a Principal Applied Scientist to set the technical vision and drive the science strategy for our ad retrieval and ranking systems. This is a high-impact leadership role where you will tackle unsolved problems at the frontier of large-scale information retrieval, natural language understanding, and multi-objective optimization, all operating in real time at Amazon scale. You will work on challenges such as: - Modeling shopper intent from sparse, ambiguous, and multi-modal signals - Designing retrieval architectures that balance relevance, advertiser and shopper experience across billions of candidate ads - Advancing personalization and cold-start strategies for new advertisers and emerging product categories This is a role for a scientist who wants to shape the future of performance advertising through rigorous research applied to real-world systems that directly impact Amazon's customers, sellers, and business. Key job responsibilities Key Responsibilities: - Own the science roadmap for ad retrieval and ranking within Demand Utilization, defining multi-year research priorities aligned with business goals - Lead the design and development of novel machine learning models and algorithms for relevance, intent understanding, and ad selection at scale - Drive end-to-end execution from problem formulation and experimentation through production deployment, measuring impact on shopper and advertiser outcomes - Mentor and elevate a team of applied scientists and research engineers, raising the technical bar and fostering a culture of scientific rigor - Collaborate cross-functionally with product, engineering, and business leaders to translate science capabilities into product strategy - Represent Amazon externally through publications at top-tier venues, patents, and participation in the broader ML/IR research community
US, MA, N.reading
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. At Amazon we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at an unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities - Design and implement whole body control methods for balance, locomotion, and dexterous manipulation - Utilize state-of-the-art in methods in learned and model-based control - Create robust and safe behaviors for different terrains and tasks - Implement real-time controllers with stability guarantees - Collaborate effectively with multi-disciplinary teams to co-design hardware and algorithms for loco-manipulation - Mentor junior engineer and scientists