This picture shows the HVAC system on the rooftop of a skyscraper
Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. Data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management.

Data-driven fault identification is key to more sustainable facilities management

How data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities of all sizes.

In a previous article on sustainable buildings, we talked about the approach of “sense, act, and scale” to drive efficiencies in buildings, and provided information using scientific publications. In this article, we will explore how data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management by providing details on:

  • Key challenges for building management and operations;
  • Building system design fundamentals;
  • Key data points to investigate faults for facilities-level sustainability; and
  • Data-driven fault identification on AWS

Global temperatures are on the rise, greenhouse gas (GHG) emissions are the primary contributor, and facilities are among the top contributors to GHG. As stipulated in the Paris Agreement, facilities need to be 30% more energy efficient and net carbon neutral by 2050. Many companies have set new targets to reduce their emissions in recent years. For example, Amazon has set out the mission to be net neutral by 2040 and, in its recent sustainability report, has touched on how the company is using innovative design to build sustainability into physical Amazon campuses.

NeurIPS competition involves reinforcement learning, with the objective of minimizing both cost and CO2 emissions.

This article provides information on how companies of all sizes can operate and maintain their existing buildings more efficiently by identifying and fixing faults using data-driven mechanisms. In this vein, Amazon is sponsoring an AI challenge at NeurIPS this year that focuses on building energy management in a smart grid. Bottom line: energy optimization of facilities must be a key component of your organization’s plan to operate more sustainably.

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Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. However, building systems do inherit many complexities that must be addressed.

Some of the key facilities-management challenges are:

  • A building’s lifespan is 50+ years, and a facility’s system sensors are typically installed on day one. Many new cloud-native sensor options come to market every year, but building management systems (BMS) aren’t open, making it difficult to modernize data architectures for building infrastructure;
  • Across any large real estate portfolio there is a wide range of technology, standards, building types, and designs that are difficult to manage over their lifecycles; 
  • Building management and automation systems require a third party to own and modify production data, and licensing fees aren’t based on consumption pricing; and 
  • Facilities teams generally lack the cloud expertise required to design a bespoke management solution, and their IT teams often don’t have product-level experience to provide as an alternative for addressing building-management needs.

Facilities management and sustainability

Facilities management teams have limited options to modify most core BMS functions.

These systems are sometimes referred to as black boxes in that they don’t have the same level of do-it-yourself features that most cloud users have come to expect. There can be contractual challenges, as well, for building tenants who don’t have access to BMS information. This is by design, primarily due to a clear operational argument that safety and security control functions should be limited to key personnel. However, this lack of access to building-performance analytics, required for enterprise-level sustainability transformations, is increasingly considered a blocker by many of our sustainability customers.

Let’s begin our analysis by looking at a building’s biggest consumer of electricity and producer of emissions: the HVAC system.

HVAC units are central to a building and constitute roughly 50% of a building’s energy consumption. As a result, they are well instrumented and generally follow a rules-based approach. The downside: this approach can lead to many false alarms and building managers rely on manual inspection and occupants to communicate important faults that require attention. Building managers and engineers focus significant time and budget on HVAC systems, but nevertheless HVAC system faults still can account for 5% to 20% of energy waste.

The most common example of an HVAC unit with which we are all familiar is an air conditioner. In a BMS, HVAC is comprised of sub-components that provide heating or cooling, ventilation (air handling units, fans) and AC (rooftop units, variable refrigerants) and more.

HVAC Units 2_220830211027 (1).png

A building’s data model, and the larger building management schema, are established when the building first opens. Alerts, alarms, and performance data are issued through the BMS and a manager will notify a building services team to take action as needed. However, as the building and infrastructure ages many alarms become endemic and are difficult to remedy. Alarm fatigue is a term often used to describe the resulting BMS operator experience.

Variable air volume (VAV) units are another important asset that help to maintain temperatures by managing local air flow. VAV units help optimize the temperature by modifying air flow as opposed to conventional air volume (CAV) units which provide a constant volume of air that only affects air temperature.

There are often hundreds of VAV units in a larger building and managing them is burdensome. Building engineers have limited time to configure each of them as building demands change and VAV unit configurations are typically left unchanged after the commissioning of the building. The result: many unseen or mysterious building faults, and the hidden loss of energy over the years.

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Many modern buildings are designed to accommodate whatever the building planners know at the time of commissioning. As a result, HVAC system configuration isn’t a data-driven process because operational data doesn’t yet exist. The only real incentives for HVAC system optimization typically result from failures and occupant complaints. To meet future sustainability targets, buildings must be equipped with data-driven smart configurations that can be adjusted automatically.

To achieve this, we must understand the fundamentals of air flow as we need to combine the expertise of building engineers, IoT engineers, and data engineers to resolve some of the complex air-flow challenges. This also requires an understanding of how facilities are generally managed today, which we’ll examine next.

Anatomy of facilities management

The image below shows how an air-handling unit (AHU) uses fans to distribute air through ducting. These ducts are attached to AHUs (a type of VAV unit), controlling the flow of air to specific rooms.

typical air distribution topology.png
BMS software provides tools to help operators define logical “zones” that virtually represent a given physical space. This zone approach is useful in helping operators analyze the effectiveness of a given cooling design relative to the operational requirements.

To change the temperature of a given zone (often representing a physical room), a sensor will send a notification through a building gateway and controller. This device serves as an intermediary between the BMS server and a given HVAC unit.

There is some automation built into these HVAC systems in the form of thermostats. The automation comes in the form of a given cooling unit responding to a temperature reading, calculated by the thermostat. These setpoints provide a temperature range that, when followed, provide the best performance of the system.

Setpoint typically refers to the point at which a building system is set to activate or deactivate, eg a heating system might be set to switch on if the internal temperature falls below 20°C.

VAV Terminal_220906154354.png
A controller in the VAV unit is attached to the room thermostat. Thermostats tells VAV terminals if zone temperatures are too hot, cold, or just right. The VAV unit has several key components inside: controller, actuator, damper, shaft, and reheat coil.

AHU and VAV unit control points are managed by BMS software. This software is vendor managed and the configuration of the control system is determined at building inception. The configurations can be established based on several factors: room capacity and occupancy, room location, room cooling requirement, zone requirement, and more.

To illustrate a data model that reflects the operation of the HVAC system, let’s look at the VAVs that help distribute the air and the fault-driven alerts apparent in most aging systems. It is difficult to personalize these configurations as they are not data driven and do not update automatically. Let's use the flow of air through a given building as a use case and assume its operation will have a sizable impact on the building's overall energy usage.

Damper Side-by-side_v2_220919101743.png
On the left, the damper is fully open because it is a summer day, it is hot outside, and the room is full of people. But on the right, the damper is partially open because it is a winter day and there are no people in the room, requiring minimum heat load.

There will often be multiple zone-specific faults, such as temperature or flow failures, issues with dampers or fans, software configuration errors that can lead to short-cycling of the unit(s), and communication or controller problems, which make it difficult to even identify the problem remotely. These factors all result in a low-efficiency cooling system that increases emissions, wasting energy and money.

What faults can tell you about sustainable building performance

Faults can be neglected for long periods of time, leaking invisible energy in the process.

Researchers from UC San Diego conducted a detailed data analysis (Bharathan was a co-author) of a 145,000-square-foot building. They identified 88 faults after building engineers fixed all the issues they could find. The paper estimates that fixing these faults could save 410.3 megawatt hours per year and, at a typical electrical cost of 12 cents per kilowatt hour, achieve a $492,360 savings in the first year.

According to the U.S. Environmental Protection Agency’s Greenhouse Gas Equivalencies Calculator, that’s the equivalent of 38,244 passenger car trips abated. Cisco offers another example. The company achieved a 28% reduction in electrical usage in their buildings worldwide by using an IP-Enabled Energy Management solution.

Traditional fault fixing focuses on the centralized HVAC subsystems such as AHU. Here we focus on the VAV units that are often ignored. Some of the key issues in VAV units are: air supply flow, temperature setpoints, thermostat adjustments, inappropriate cooling or stuck dampers.

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To identify these faults, you can perform data analysis with key data attributes including temperature, heating, and cooling setpoints; upper- and lower- limit changes based on day of week; re-heat coil (on or off); occupancy sensor and settings (occupied, standby or unoccupied); damper sensor and damper settings; and pressure flow.

Using these parameters, we can define informative models. For example, you can create setpoints informed by seasonal weather data, in addition to room thermostats. You also can perform temperature data analysis against known occupancy times.

Data analysis isn’t easy at first; it’s generally not in a state where it can be readily loaded into a graph store. Oftentimes there is a lot of data transformation and IoT work required to get the data to a place where it can be analyzed by data scientists. To solve this challenge, you will need data experts, FM domain experts, cloud engineers, and someone who can bring them together to drive the right focus.

To begin, the best approach is setting up a meeting between your facilities and IT teams to start examining your building data. Some teams may grant you read-only access to the system. Otherwise, from a .CSV download of the last two to three years of building data, you can perform your analysis.

For data- driven fault identification within your facilities data, you can get started by using the Model, Cluster, and Compare (MCC approach). The primary objective of MCC is to determine clusters of zones within a building, and then use these clusters to automatically determine misconfigured, anomalous, or faulty zone controller configuration.

MCC approach to data-driven analysis

We will use a university-building example to explain the benefits of the MCC approach. The university building comprised personal offices, shared offices, kitchens, and restrooms.

In a typical room, the HVAC provides cold air during the summer. The supplied air flow is modulated to maintain the required temperature during day time, and falls back to a minimum during the night.

In the graph below, we show a room where the opposite happens because of a misconfiguration fault.

Supply Flow Graphic 1_220831110607.png
The VAV unit cools the room at night, but uses a minimal air flow during the day. The cooling temperature setpoint is 80°F from midnight until 10 a.m., and then drops to 75°F as expected. However, there is a continuous cold air supply flow of 800 cubic feet per minute (CFM) throughout the night until 11:30 a.m.

The building management contractor surmised these errors were caused due to a misunderstanding at the time of initial building commissioning. This fault was hidden within the system for years, and was identified while doing an MCC analysis.

Model

When we try to identify faults with raw sensor data, it often leads to misleading results. For example, a simple fault detection rule may generate an alarm if the temperature of a room goes beyond a threshold. The alarm may be false for any number of reasons: it could be a particularly hot day, or an event is occurring in the room. We need to look for faults that are consistent, and require human attention. Given the large number of alarms that are triggered with simple rules, such faults get overlooked.

Our MCC algorithm looks for rooms that behave differently from others over a long time-span. To compare different rooms, we create a model that captures the generic patterns of usage over months or years. Then we can compare and cluster rooms to weed out the faults.

In our algorithm, we use the measured room temperature and air flow from the HVAC to create a room energy model. The energy spent by the HVAC system on a room is proportional to the product of its temperature and airflow supplied as per the laws of thermodynamics. We use the product of two sensor measurements as the parameter to model the room because it indicates the generic patterns of use. If we find rooms whose energy patterns are substantially different, we can inspect them further.

Cluster

Room temperatures can fluctuate for natural reasons, and our fault-detection algorithm should not flag them.

The MCC algorithm clusters rooms that are similar to each other with the KMeans algorithm. The clusters naturally align rooms that are similar, for example, west-facing rooms, east-facing rooms, kitchenettes, and conference rooms. We can create these clusters manually, based on domain knowledge and usage type, or the clustering algorithm can automate this process.

Compare

Having defined configurations per cluster, the MCC algorithm then compares rooms to identify anomalies. This step ensures that natural fluctuations are ignored, and only the egregious rooms are highlighted, reducing the number of false alarms.

Intelligent rules

The MCC study created rules to detect new faults after analyzing the anomalies manually. Rules are a natural way to integrate with an existing system, and to catch similar faults that occur in the future. Rules are also interpretable by domain experts, enabling further tuning.

An interesting example of an identified fault is shown below:

Supply Flow Graphic 2_220831110647.png
The HVAC system strives to maintain the room temperature between the cooling setpoint (78F in this room) and the heating setpoint (74F). If the temperature goes beyond these setpoints, it will cool/heat the room as required. The room is excessively cooled with high air flow (800 CFM), causing the room temperature to fall below the heating setpoint, which then triggers heating. As a result of this fault, the room uses excessive energy to maintain comfort.

There were five rooms with similar issues on the same floor and 15 overall within the building. The cause of the fault: the designed air flow specifications were based on maximum occupancy. Issues such as these cause enormous energy waste, and they often go unnoticed for years.

A path forward 

In this post we’ve provided some foundational concepts to consider in how you can better use data to improve both facility performance and availability.

Whether your goal is to improve building performance in support of sustainability transformation or to improve fault detection, the path starts with modernizing the data models that support your facilities. Following a data modernization path will illustrate where the building architecture that provides the data is not meeting expectations.

As a next step, facilities and IT managers can get started by:

  • Performing a basic audit of their buildings and look for options to gather key parameter data outlined above. 
  • Consolidating data from the relevant sources, applying data standardization, and making use of the fault-detection approach outlined above. 
  • Making use of AWS Data Analytics and AWS AI/ML services to perform data analysis and apply machine learning algorithms to identify data anomalies. Amazon uses these services to manage the thousands of world-class facilities that serve our employees, customers, and communities. Learn more about our sustainable building initiatives

These steps will help identify energy hot spots and hidden faults in your facilities; facilities managers can then make use of this information to fix the relevant faults and drive facility sustainability. Finally, consider making sustainability data easily accessible to executive teams to help drive discussions and decisions on impactful carbon-abatement initiatives.

Research areas

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Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company's Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you're interested in innovating at scale to address big challenges in the world, this is the team for you. As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the intersection of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
IT, Turin
As an Applied Scientist in the Alexa AI team, you will spearhead the advancement and deployment of state-of-the-art ML/RAG systems that revolutionize how millions of customers interact with Alexa. You'll leverage your expertise in machine learning, natural language processing, and large language models to create reliable, scalable, high-performance products that set new standards in operational excellence. Working at the intersection of research and production, you'll translate latest AI innovations into customer-facing features that delight users daily. Your work will span the full ML lifecycle: from analyzing customer behavior patterns and building novel metrics for personal digital assistants, to deploying automated training pipelines and conducting rigorous A/B testing across diverse devices and endpoints. Collaborating closely with business, engineering, and science teams across Amazon, you'll lead high-visibility programs that automate workflows and deliver measurable customer impact. This role offers the unique opportunity to publish at top-tier conferences while seeing your innovations scale to one of the world's most popular voice assistants, serving millions of customers globally. Key job responsibilities As an Applied Scientist in the Alexa AI team: You'll analyze and model customer behavior at scale, building novel metrics for personal digital assistants across diverse devices and endpoints. Your work will involve creating deep learning, policy-based learning, and machine learning algorithms that directly impact customer experiences, translating complex data patterns into actionable insights that drive product innovation. Your technical leadership will extend to building and deploying automated model training and evaluation pipelines, implementing complex machine learning and deep learning algorithms, and conducting rigorous model and data analysis through online A/B testing. You'll research and implement novel approaches that push the boundaries of what's possible in conversational AI. Beyond model development, you'll ensure operational excellence by taking ownership of production systems, including on-call responsibilities during peak and non-peak hours. Working alongside Software Development Engineers, you'll deploy fixes and handle high-severity issues, ensuring our ML systems maintain the reliability and performance that millions of Alexa customers depend on daily. A day in the life As an Applied Scientist in the Alexa AI team, your day will involve collaborating with talented engineers and scientists to build scalable solutions for our conversational assistant. You'll dive into data analysis, experiment with novel algorithms, and iterate on models based on real-time user feedback. Working in a fast-paced, ambiguous environment, you'll tackle complex technical challenges: from debugging production issues to presenting research findings to stakeholders. Your self-motivated approach will drive you to swiftly deliver impactful solutions while maintaining the high standards that define our mission to revolutionize user experiences for millions of customers. About the team The Alexa AI team develops the intelligence behind one of the world's most popular voice assistants, serving millions of customers globally. We're a diverse group of scientists, engineers, and researchers united by our mission to make Alexa more natural, helpful, and delightful. Our culture thrives on innovation, collaboration, and customer obsession. We tackle some of the most challenging problems in conversational AI; from natural language understanding to personalization at scale. Here, you'll work alongside world-class talent, publish at top-tier conferences, and see your innovations impact customers daily. We move fast, think big, and celebrate both successes and learnings.
JP, 13, Tokyo
This position is for an 8–12 week full-time, on-site internship to be conducted in Summer 2027 (June–September 2027). *Minimum 12 weeks internship is required for all international hires (who require JP visa support). *Target Candidates: Students graduating in 2029 Do you want to see your research directly impact how millions of customers discover, browse, and purchase products on Amazon — across Japan and the globe? Amazon's Japan Store Tech team owns the science and technology behind cross-border shopping — product discovery, search relevance, personalization, and content experiences spanning dozens of marketplaces. We tackle problems at massive scale: multi-language signals, multi-marketplace data, and region-specific customer behaviors, all served at low latency to millions of daily shoppers. We're looking for current Bachelor or Master students with a passion for applied science and machine learning to join us as an Applied Scientist Intern in Summer 2027 to shape the future of customer experiences at scale. For this position, our Japan Store Tech team is looking for students with a specialization in one or more of the following research areas: machine learning, deep learning, natural language processing (NLP), information retrieval, recommender systems, computer vision, large language models (LLMs), generative AI, causal inference, experimentation and A/B testing, optimization, and more! As an Applied Scientist Intern, you'll develop novel models and algorithms, design and run experiments on live traffic, and own meaningful science contributions end-to-end. You'll also leverage and contribute to GenAI/LLM systems that power both customer-facing experiences and internal development tools. If you want to kickstart your science career at global scale — solving real customer problems alongside talented scientists and engineers in a collaborative, international environment — this is the place to start. Key job responsibilities - Collaborate and communicate effectively with experienced cross-disciplinary Amazonians to design, develop, and deploy innovative machine learning models and scientific solutions that delight our customers, while participating in technical discussions to drive solutions forward. - Develop and implement scalable machine learning models and algorithms to improve product discovery, search relevance, personalization, or other customer-facing experiences. - Design and conduct experiments (offline and online) to validate hypotheses and measure the impact of proposed solutions. - Analyze large-scale datasets to identify patterns, generate insights, and inform model design decisions. - Leverage and contribute to the development of GenAI and LLM-powered tools to enhance customer experiences and development productivity while staying current with emerging technologies. - Write clean, maintainable, production-quality code following best practices. - Communicate research findings effectively through documentation, presentations, and technical papers. - Work in an agile environment and collaborate closely with software engineers to bring science solutions from prototype to production. A day in the life As an intern, you will be matched to a manager and a mentor and will have the opportunity to influence the evolution of Amazon's science and technology and lead critical projects early in your career. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in activities with other interns throughout your internship. No matter the location of your internship, we give you the tools to own your project and learn in a real-world setting. Amazon internships are full-time positions, and interns should expect to work in office, Monday–Friday, up to 40 hours per week typically between 9am–6pm. Specific team norms around working hours will be communicated by your manager. Interns should not have other employment during the Amazon work-day.
CN, 31, Shanghai
上海职位 - 如果希望在上海工作,请投递本职位。 毕业时间:2026年10月 - 2027年9月之间毕业的应届毕业生 · 投递须知: 1 填写简历申请时,请把必填和非必填项都填写完整。提交简历之后就无法修改了哦! 2 学校的英文全称请准确填写。中英文对应表,请点击链接查看 https://docs.qq.com/sheet/DVmdaa1BCV0RBbnlR?tab=BB08J2 3 简历不限中英文。 如果您正在攻读自然语言处理(NLP)、信息检索(IR)、机器学习、生成式人工智能或相关方向的硕士或博士学位,并希望将前沿科学研究转化为服务真实客户的产品,我们诚挚邀请您加入亚马逊 International Technology 搜索团队。 我们的目标是帮助亚马逊客户更准确地找到所需商品,并发现符合其需求和兴趣的新商品。您每天的工作都将直接影响全球数百万客户的购物体验。团队使用 TB 级商品、查询和客户行为数据,持续推进搜索、推荐、自然语言理解以及生成式 AI 技术的发展。 在这个岗位中,您将研究并应用 NLP、IR、深度学习、大语言模型(LLM)和基础模型等前沿技术,解决搜索理解、相关性排序、语义匹配、个性化和对话式购物等问题。您将有机会探索预训练、监督微调(SFT)、参数高效微调、检索增强生成(RAG)、提示优化和智能体(Agent)等技术,并针对业务场景建立可靠的离线与在线评估方法。 您将与应用科学家、软件工程师和产品经理密切合作,完成从问题定义、数据分析、算法设计和实验验证,到模型部署、在线测试和持续迭代的完整闭环。您需要根据客户价值和业务目标选择合适的技术方案,并在模型质量、可靠性、安全性、推理延迟和计算成本之间做出合理权衡。 Key job responsibilities Key job responsibilities · 针对 Amazon 搜索和购物体验中的实际问题,提出可验证的科学假设,设计并实现机器学习、NLP、IR 或 LLM 解决方案。 · 使用大规模商品、查询和客户行为数据训练、微调和评估模型,建立可重复的实验与评估流程。 · 探索基础模型在搜索、推荐和对话式购物中的应用,包括 RAG、模型微调、提示优化和 Agent 等方向。 · 设计覆盖相关性、事实性、鲁棒性、安全性、延迟和成本的评估指标,并通过离线实验、A/B 测试和客户反馈验证效果。 · 与工程和产品团队合作,将原型转化为可扩展、可维护的生产系统,并持续分析和改进线上表现。 · 跟踪学术界和工业界的最新进展,形成技术文档,并在适当情况下向内部或外部科学社区分享研究成果。 基本要求 · 正在攻读或已获得计算机科学、计算机工程、机器学习、人工智能、运筹学、统计学或相关领域的硕士或博士学位。 · 具备机器学习或深度学习的基础知识,以及实验设计、统计分析和模型评估经验。 · 具备使用代码和工具实现、训练和评估算法的经验。 · 至少熟练使用一种编程语言,例如 Python、Java 或 C++。 · 了解 NLP、IR、推荐系统或生成式 AI 中至少一个方向的基本方法。 优先条件 · 在 NLP、IR、机器学习、数据挖掘或生成式 AI 相关顶级会议或期刊发表过论文,或有高质量研究项目经历。 · 熟悉 Transformer、LLM 或基础模型,并具有预训练、监督微调(SFT)、参数高效微调、偏好优化或推理优化中的一种或多种实践经验。 · 具有 RAG、向量检索、Embedding、语义匹配、Agent 或工具调用系统的研究或开发经验。 · 熟悉 PyTorch、TensorFlow 等深度学习框架,以及 Hugging Face Transformers 等常用 LLM 工具链。 · 具有搜索引擎或推荐系统经验,尤其是在索引、召回、排序、查询理解、个性化或在线实验方面。 · 具有 LLM 评估经验,能够从相关性、事实性、幻觉、鲁棒性、安全性、延迟和成本等维度衡量系统质量。 · 具有大规模数据处理、分布式训练、模型压缩或高效推理经验。 · 具备良好的批判性思维和技术沟通能力,能够清楚地解释模型选择、实验结果及其局限性,并与跨职能团队合作解决开放性问题。