This picture shows the HVAC system on the rooftop of a skyscraper
Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. Data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management.

Data-driven fault identification is key to more sustainable facilities management

How data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities of all sizes.

In a previous article on sustainable buildings, we talked about the approach of “sense, act, and scale” to drive efficiencies in buildings, and provided information using scientific publications. In this article, we will explore how data-driven analysis can help to identify fault detection and drive energy efficiencies for facilities management by providing details on:

  • Key challenges for building management and operations;
  • Building system design fundamentals;
  • Key data points to investigate faults for facilities-level sustainability; and
  • Data-driven fault identification on AWS

Global temperatures are on the rise, greenhouse gas (GHG) emissions are the primary contributor, and facilities are among the top contributors to GHG. As stipulated in the Paris Agreement, facilities need to be 30% more energy efficient and net carbon neutral by 2050. Many companies have set new targets to reduce their emissions in recent years. For example, Amazon has set out the mission to be net neutral by 2040 and, in its recent sustainability report, has touched on how the company is using innovative design to build sustainability into physical Amazon campuses.

NeurIPS competition involves reinforcement learning, with the objective of minimizing both cost and CO2 emissions.

This article provides information on how companies of all sizes can operate and maintain their existing buildings more efficiently by identifying and fixing faults using data-driven mechanisms. In this vein, Amazon is sponsoring an AI challenge at NeurIPS this year that focuses on building energy management in a smart grid. Bottom line: energy optimization of facilities must be a key component of your organization’s plan to operate more sustainably.

Related content
As office buildings become smarter, it is easier to configure them with sustainability management in mind.

Facility energy optimization provides an organization’s facilities team low-hanging-fruit opportunities for reducing costs and carbon. However, building systems do inherit many complexities that must be addressed.

Some of the key facilities-management challenges are:

  • A building’s lifespan is 50+ years, and a facility’s system sensors are typically installed on day one. Many new cloud-native sensor options come to market every year, but building management systems (BMS) aren’t open, making it difficult to modernize data architectures for building infrastructure;
  • Across any large real estate portfolio there is a wide range of technology, standards, building types, and designs that are difficult to manage over their lifecycles; 
  • Building management and automation systems require a third party to own and modify production data, and licensing fees aren’t based on consumption pricing; and 
  • Facilities teams generally lack the cloud expertise required to design a bespoke management solution, and their IT teams often don’t have product-level experience to provide as an alternative for addressing building-management needs.

Facilities management and sustainability

Facilities management teams have limited options to modify most core BMS functions.

These systems are sometimes referred to as black boxes in that they don’t have the same level of do-it-yourself features that most cloud users have come to expect. There can be contractual challenges, as well, for building tenants who don’t have access to BMS information. This is by design, primarily due to a clear operational argument that safety and security control functions should be limited to key personnel. However, this lack of access to building-performance analytics, required for enterprise-level sustainability transformations, is increasingly considered a blocker by many of our sustainability customers.

Let’s begin our analysis by looking at a building’s biggest consumer of electricity and producer of emissions: the HVAC system.

HVAC units are central to a building and constitute roughly 50% of a building’s energy consumption. As a result, they are well instrumented and generally follow a rules-based approach. The downside: this approach can lead to many false alarms and building managers rely on manual inspection and occupants to communicate important faults that require attention. Building managers and engineers focus significant time and budget on HVAC systems, but nevertheless HVAC system faults still can account for 5% to 20% of energy waste.

The most common example of an HVAC unit with which we are all familiar is an air conditioner. In a BMS, HVAC is comprised of sub-components that provide heating or cooling, ventilation (air handling units, fans) and AC (rooftop units, variable refrigerants) and more.

HVAC Units 2_220830211027 (1).png

A building’s data model, and the larger building management schema, are established when the building first opens. Alerts, alarms, and performance data are issued through the BMS and a manager will notify a building services team to take action as needed. However, as the building and infrastructure ages many alarms become endemic and are difficult to remedy. Alarm fatigue is a term often used to describe the resulting BMS operator experience.

Variable air volume (VAV) units are another important asset that help to maintain temperatures by managing local air flow. VAV units help optimize the temperature by modifying air flow as opposed to conventional air volume (CAV) units which provide a constant volume of air that only affects air temperature.

There are often hundreds of VAV units in a larger building and managing them is burdensome. Building engineers have limited time to configure each of them as building demands change and VAV unit configurations are typically left unchanged after the commissioning of the building. The result: many unseen or mysterious building faults, and the hidden loss of energy over the years.

Related content
Confronting climate change requires the participation of governments, companies, academics, civil-society organizations, and the public.

Many modern buildings are designed to accommodate whatever the building planners know at the time of commissioning. As a result, HVAC system configuration isn’t a data-driven process because operational data doesn’t yet exist. The only real incentives for HVAC system optimization typically result from failures and occupant complaints. To meet future sustainability targets, buildings must be equipped with data-driven smart configurations that can be adjusted automatically.

To achieve this, we must understand the fundamentals of air flow as we need to combine the expertise of building engineers, IoT engineers, and data engineers to resolve some of the complex air-flow challenges. This also requires an understanding of how facilities are generally managed today, which we’ll examine next.

Anatomy of facilities management

The image below shows how an air-handling unit (AHU) uses fans to distribute air through ducting. These ducts are attached to AHUs (a type of VAV unit), controlling the flow of air to specific rooms.

typical air distribution topology.png
BMS software provides tools to help operators define logical “zones” that virtually represent a given physical space. This zone approach is useful in helping operators analyze the effectiveness of a given cooling design relative to the operational requirements.

To change the temperature of a given zone (often representing a physical room), a sensor will send a notification through a building gateway and controller. This device serves as an intermediary between the BMS server and a given HVAC unit.

There is some automation built into these HVAC systems in the form of thermostats. The automation comes in the form of a given cooling unit responding to a temperature reading, calculated by the thermostat. These setpoints provide a temperature range that, when followed, provide the best performance of the system.

Setpoint typically refers to the point at which a building system is set to activate or deactivate, eg a heating system might be set to switch on if the internal temperature falls below 20°C.

VAV Terminal_220906154354.png
A controller in the VAV unit is attached to the room thermostat. Thermostats tells VAV terminals if zone temperatures are too hot, cold, or just right. The VAV unit has several key components inside: controller, actuator, damper, shaft, and reheat coil.

AHU and VAV unit control points are managed by BMS software. This software is vendor managed and the configuration of the control system is determined at building inception. The configurations can be established based on several factors: room capacity and occupancy, room location, room cooling requirement, zone requirement, and more.

To illustrate a data model that reflects the operation of the HVAC system, let’s look at the VAVs that help distribute the air and the fault-driven alerts apparent in most aging systems. It is difficult to personalize these configurations as they are not data driven and do not update automatically. Let's use the flow of air through a given building as a use case and assume its operation will have a sizable impact on the building's overall energy usage.

Damper Side-by-side_v2_220919101743.png
On the left, the damper is fully open because it is a summer day, it is hot outside, and the room is full of people. But on the right, the damper is partially open because it is a winter day and there are no people in the room, requiring minimum heat load.

There will often be multiple zone-specific faults, such as temperature or flow failures, issues with dampers or fans, software configuration errors that can lead to short-cycling of the unit(s), and communication or controller problems, which make it difficult to even identify the problem remotely. These factors all result in a low-efficiency cooling system that increases emissions, wasting energy and money.

What faults can tell you about sustainable building performance

Faults can be neglected for long periods of time, leaking invisible energy in the process.

Researchers from UC San Diego conducted a detailed data analysis (Bharathan was a co-author) of a 145,000-square-foot building. They identified 88 faults after building engineers fixed all the issues they could find. The paper estimates that fixing these faults could save 410.3 megawatt hours per year and, at a typical electrical cost of 12 cents per kilowatt hour, achieve a $492,360 savings in the first year.

According to the U.S. Environmental Protection Agency’s Greenhouse Gas Equivalencies Calculator, that’s the equivalent of 38,244 passenger car trips abated. Cisco offers another example. The company achieved a 28% reduction in electrical usage in their buildings worldwide by using an IP-Enabled Energy Management solution.

Traditional fault fixing focuses on the centralized HVAC subsystems such as AHU. Here we focus on the VAV units that are often ignored. Some of the key issues in VAV units are: air supply flow, temperature setpoints, thermostat adjustments, inappropriate cooling or stuck dampers.

Related content
Pioneering web-based PackOpt tool has resulted in an annual reduction in cardboard waste of 7% to 10% in North America, saving roughly 60,000 tons of cardboard annually.

To identify these faults, you can perform data analysis with key data attributes including temperature, heating, and cooling setpoints; upper- and lower- limit changes based on day of week; re-heat coil (on or off); occupancy sensor and settings (occupied, standby or unoccupied); damper sensor and damper settings; and pressure flow.

Using these parameters, we can define informative models. For example, you can create setpoints informed by seasonal weather data, in addition to room thermostats. You also can perform temperature data analysis against known occupancy times.

Data analysis isn’t easy at first; it’s generally not in a state where it can be readily loaded into a graph store. Oftentimes there is a lot of data transformation and IoT work required to get the data to a place where it can be analyzed by data scientists. To solve this challenge, you will need data experts, FM domain experts, cloud engineers, and someone who can bring them together to drive the right focus.

To begin, the best approach is setting up a meeting between your facilities and IT teams to start examining your building data. Some teams may grant you read-only access to the system. Otherwise, from a .CSV download of the last two to three years of building data, you can perform your analysis.

For data- driven fault identification within your facilities data, you can get started by using the Model, Cluster, and Compare (MCC approach). The primary objective of MCC is to determine clusters of zones within a building, and then use these clusters to automatically determine misconfigured, anomalous, or faulty zone controller configuration.

MCC approach to data-driven analysis

We will use a university-building example to explain the benefits of the MCC approach. The university building comprised personal offices, shared offices, kitchens, and restrooms.

In a typical room, the HVAC provides cold air during the summer. The supplied air flow is modulated to maintain the required temperature during day time, and falls back to a minimum during the night.

In the graph below, we show a room where the opposite happens because of a misconfiguration fault.

Supply Flow Graphic 1_220831110607.png
The VAV unit cools the room at night, but uses a minimal air flow during the day. The cooling temperature setpoint is 80°F from midnight until 10 a.m., and then drops to 75°F as expected. However, there is a continuous cold air supply flow of 800 cubic feet per minute (CFM) throughout the night until 11:30 a.m.

The building management contractor surmised these errors were caused due to a misunderstanding at the time of initial building commissioning. This fault was hidden within the system for years, and was identified while doing an MCC analysis.

Model

When we try to identify faults with raw sensor data, it often leads to misleading results. For example, a simple fault detection rule may generate an alarm if the temperature of a room goes beyond a threshold. The alarm may be false for any number of reasons: it could be a particularly hot day, or an event is occurring in the room. We need to look for faults that are consistent, and require human attention. Given the large number of alarms that are triggered with simple rules, such faults get overlooked.

Our MCC algorithm looks for rooms that behave differently from others over a long time-span. To compare different rooms, we create a model that captures the generic patterns of usage over months or years. Then we can compare and cluster rooms to weed out the faults.

In our algorithm, we use the measured room temperature and air flow from the HVAC to create a room energy model. The energy spent by the HVAC system on a room is proportional to the product of its temperature and airflow supplied as per the laws of thermodynamics. We use the product of two sensor measurements as the parameter to model the room because it indicates the generic patterns of use. If we find rooms whose energy patterns are substantially different, we can inspect them further.

Cluster

Room temperatures can fluctuate for natural reasons, and our fault-detection algorithm should not flag them.

The MCC algorithm clusters rooms that are similar to each other with the KMeans algorithm. The clusters naturally align rooms that are similar, for example, west-facing rooms, east-facing rooms, kitchenettes, and conference rooms. We can create these clusters manually, based on domain knowledge and usage type, or the clustering algorithm can automate this process.

Compare

Having defined configurations per cluster, the MCC algorithm then compares rooms to identify anomalies. This step ensures that natural fluctuations are ignored, and only the egregious rooms are highlighted, reducing the number of false alarms.

Intelligent rules

The MCC study created rules to detect new faults after analyzing the anomalies manually. Rules are a natural way to integrate with an existing system, and to catch similar faults that occur in the future. Rules are also interpretable by domain experts, enabling further tuning.

An interesting example of an identified fault is shown below:

Supply Flow Graphic 2_220831110647.png
The HVAC system strives to maintain the room temperature between the cooling setpoint (78F in this room) and the heating setpoint (74F). If the temperature goes beyond these setpoints, it will cool/heat the room as required. The room is excessively cooled with high air flow (800 CFM), causing the room temperature to fall below the heating setpoint, which then triggers heating. As a result of this fault, the room uses excessive energy to maintain comfort.

There were five rooms with similar issues on the same floor and 15 overall within the building. The cause of the fault: the designed air flow specifications were based on maximum occupancy. Issues such as these cause enormous energy waste, and they often go unnoticed for years.

A path forward 

In this post we’ve provided some foundational concepts to consider in how you can better use data to improve both facility performance and availability.

Whether your goal is to improve building performance in support of sustainability transformation or to improve fault detection, the path starts with modernizing the data models that support your facilities. Following a data modernization path will illustrate where the building architecture that provides the data is not meeting expectations.

As a next step, facilities and IT managers can get started by:

  • Performing a basic audit of their buildings and look for options to gather key parameter data outlined above. 
  • Consolidating data from the relevant sources, applying data standardization, and making use of the fault-detection approach outlined above. 
  • Making use of AWS Data Analytics and AWS AI/ML services to perform data analysis and apply machine learning algorithms to identify data anomalies. Amazon uses these services to manage the thousands of world-class facilities that serve our employees, customers, and communities. Learn more about our sustainable building initiatives

These steps will help identify energy hot spots and hidden faults in your facilities; facilities managers can then make use of this information to fix the relevant faults and drive facility sustainability. Finally, consider making sustainability data easily accessible to executive teams to help drive discussions and decisions on impactful carbon-abatement initiatives.

Research areas

Related content

IN, KA, Bengaluru
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalised, and effective experience. Alexa Sensitive Content Intelligence (ASCI) team is developing responsible AI (RAI) solutions for Alexa+, empowering it to provide useful information responsibly. The Mission Build AI safety systems that protect millions of Alexa customers every day. As conversational AI evolves, you'll solve challenging problems in Responsible AI by ensuring LLMs provide safe, trustworthy responses, building AI systems that understand nuanced human values across cultures, and maintaining customer trust at scale. We are looking for a passionate, talented, and inventive Data Scientist-II to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring good learning and generative models knowledge. You will be working with a team of exceptional Data Scientists working in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with other data scientists while understanding the role data plays in developing data sets and exemplars that meet customer needs. You will analyze and automate processes for collecting and annotating LLM inputs and outputs to assess data quality and measurement. You will apply state-of-the-art Generative AI techniques to analyze how well our data represents human language and run experiments to gauge downstream interactions. You will work collaboratively with other data scientists and applied scientists to design and implement principled strategies for data optimization. Key job responsibilities A Data Scientist-II should have a reasonably good understanding of NLP models (e.g. LSTM, LLMs, other transformer based models) or CV models (e.g. CNN, AlexNet, ResNet, GANs, ViT) and know of ways to improve their performance using data. You leverage your technical expertise in improving and extending existing models. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing in your career, this may be the place for you. A day in the life You will be working with a group of talented scientists on running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation for worldwide coverage. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, model development, and solution implementation. You will work with other scientists, collaborating and contributing to extending and improving solutions for the team. About the team Our team pioneers Responsible AI for conversational assistants. We ensure Alexa delivers safe, trustworthy experiences across all devices, modalities, and languages worldwide. We work on frontier AI safety challenges—and we're looking for scientists who want to help shape the future of trustworthy AI.
IN, KA, Bengaluru
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalised, and effective experience. Alexa Sensitive Content Intelligence (ASCI) team is developing responsible AI (RAI) solutions for Alexa+, empowering it to provide useful information responsibly. The Mission Build AI safety systems that protect millions of Alexa customers every day. As conversational AI evolves, you'll solve challenging problems in Responsible AI by ensuring LLMs provide safe, trustworthy responses, building AI systems that understand nuanced human values across cultures, and maintaining customer trust at scale. We are looking for a passionate, talented, and inventive Data Scientist-II to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring good learning and generative models knowledge. You will be working with a team of exceptional Data Scientists working in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with other data scientists while understanding the role data plays in developing data sets and exemplars that meet customer needs. You will analyze and automate processes for collecting and annotating LLM inputs and outputs to assess data quality and measurement. You will apply state-of-the-art Generative AI techniques to analyze how well our data represents human language and run experiments to gauge downstream interactions. You will work collaboratively with other data scientists and applied scientists to design and implement principled strategies for data optimization. Key job responsibilities A Data Scientist-II should have a reasonably good understanding of NLP models (e.g. LSTM, LLMs, other transformer based models) or CV models (e.g. CNN, AlexNet, ResNet, GANs, ViT) and know of ways to improve their performance using data. You leverage your technical expertise in improving and extending existing models. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing in your career, this may be the place for you. A day in the life You will be working with a group of talented scientists on running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation for worldwide coverage. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, model development, and solution implementation. You will work with other scientists, collaborating and contributing to extending and improving solutions for the team. About the team Our team pioneers Responsible AI for conversational assistants. We ensure Alexa delivers safe, trustworthy experiences across all devices, modalities, and languages worldwide. We work on frontier AI safety challenges—and we're looking for scientists who want to help shape the future of trustworthy AI.
EG, Cairo
Are you a MS or PhD student interested in a 2026 internship in the field of machine learning, deep learning, generative AI, large language models and speech technology, robotics, computer vision, optimization, operations research, quantum computing, automated reasoning, or formal methods? If so, we want to hear from you! We are looking for students interested in using a variety of domain expertise to invent, design and implement state-of-the-art solutions for never-before-solved problems. You can find more information about the Amazon Science community as well as our interview process via the links below; https://www.amazon.science/ https://amazon.jobs/content/en/career-programs/university/science https://amazon.jobs/content/en/how-we-hire/university-roles/applied-science Key job responsibilities As an Applied Science Intern, you will own the design and development of end-to-end systems. You’ll have the opportunity to write technical white papers, create roadmaps and drive production level projects that will support Amazon Science. You will work closely with Amazon scientists and other science interns to develop solutions and deploy them into production. You will have the opportunity to design new algorithms, models, or other technical solutions whilst experiencing Amazon’s customer focused culture. The ideal intern must have the ability to work with diverse groups of people and cross-functional teams to solve complex business problems. A day in the life At Amazon, you will grow into the high impact person you know you’re ready to be. Every day will be filled with developing new skills and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. Some more benefits of an Amazon Science internship include; • All of our internships offer a competitive stipend/salary • Interns are paired with an experienced manager and mentor(s) • Interns receive invitations to different events such as intern program initiatives or site events • Interns can build their professional and personal network with other Amazon Scientists • Interns can potentially publish work at top tier conferences each year About the team Applicants will be reviewed on a rolling basis and are assigned to teams aligned with their research interests and experience prior to interviews. Start dates are available throughout the year and durations can vary in length from 3-6 months for full time internships. This role may available across multiple locations in the EMEA region (Austria, Estonia, France, Germany, Ireland, Israel, Italy, Jordan, Luxembourg, Netherlands, Poland, Romania, Spain, South Africa, UAE, and UK). Please note these are not remote internships.
US, CA, San Diego
We are looking for detail-oriented, organized, and responsible individuals who are eager to learn how to apply their macroeconomics and forecasting skillsets to solve real world problems. The intern will work in the area of forecasting, developing models to improve the success of new product launches in Private Brands. Our PhD Economist Internship Program offers hands-on experience in applied economics, supported by mentorship, structured feedback, and professional development. Interns work on real business and research problems, building skills that prepare them for full-time economist roles at Amazon and beyond. You will learn how to build data sets and perform applied econometric analysis collaborating with economists, scientists, and product managers. These skills will translate well into writing applied chapters in your dissertation and provide you with work experience that may help you with placement. These are full-time positions at 40 hours per week, with compensation being awarded on an hourly basis About the team The Amazon Private Brands Intelligence team applies Machine Learning, Statistics and Econometrics/economics to solve high-impact business problems, develop prototypes for Amazon-scale science solutions, and optimize key business functions of Amazon Private Brands and other Amazon orgs. We are an interdisciplinary team, using science and technology and leveraging the strengths of engineers and scientists to build solutions for some of the toughest business problems at Amazon, covering areas such as pricing, discovery, negotiation, forecasting, supply chain and product selection/development.
US, VA, Arlington
About Sponsored Products and Brands The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About our team The SPB Offsite team builds solutions to extend campaigns to reach customers off the store and extend shopping experiences on third party sites where shoppers search and discover products. We use industry leading machine learning, high scale low latency systems, and AI technologies to create better sponsored customer experiences off the store. This role will have deep interest in building the next innovations in ad tech and shopping wherever shoppers go. You will work with external and internal partners to connect ad tech systems, understand customers, and drive results at scale. You are a deeply technical leader who operates with a GenAI first approach to product, engineering, and science based solutions. As an Applied Scientist on this team, you will: - Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity. - Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. - Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. - Run A/B experiments, gather data, and perform statistical analysis. - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. - Research new and innovative machine learning approaches. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding.
US, MA, Boston
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Data Scientist III Job Location: Boston, Massachusetts Job Number: AMZ9674163 Position Responsibilities: Own the data science elements of various products to help with data-based decision making, product performance optimization, and product performance tracking. Work directly with product managers to help drive the design of the product. Work with Technical Product Managers to help drive the build planning. Translate business problems and products into data requirements and metrics. Initiate the design, development, and implementation of scientific analysis projects or deliverables. Own the analysis, modelling, system design, and development of data science solutions for products. Write documents and make presentations that explain model/analysis results to the business. Bridge the degree of uncertainty in both problem definition and data scientific solution approaches. Build consensus on data, metrics, and analysis to drive business and system strategy. Position Requirements: Master's degree or foreign equivalent degree in Statistics, Applied Mathematics, Economics, Engineering, Computer Science or a related field and two years of experience in the job offered or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent degree in Statistics, Applied Mathematics, Economics, Engineering, Computer Science, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master's degree and two years of experience. Must have one year of experience in the following skills: (1) building statistical models and machine learning models using large datasets from multiple resources; (2) building complex data analyses by leveraging scripting languages including Python, Java, or related scripting language; and (3) communicating with users, technical teams, and management to collect requirements, evaluate alternatives, and develop processes and tools to support the organization. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $161,803/year to $215,300/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000
US, WA, Seattle
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Research Scientist II Job Location: Seattle, Washington Job Number: AMZ9698004 Position Responsibilities: Perform and support the main psychometric aspects of exam development and operations, including but not limited to automated test assembly, item and test analyses, optimal item bank design, job task analysis, standard setting, quality assurance, and project planning. Conduct main aspects of psychometric analysis in operational work including performing item analysis using psychometric methods, building optimal test forms and pools via optimization techniques, analyzing and monitoring item bank health, setting pass standards via standard setting studies, and supporting Job Task Analysis (JTA) to define and refresh test blueprints. Conduct main aspects of psychometric analysis in developing and applying statistical and psychometric modeling to evaluate and ensure AWS certification exams’ validity, reliability, applicability, efficiency, and accuracy. Participate in research projects to improve existing operational processes and quality using advanced techniques such as Machine Learning (ML), statistical modeling, Natural Language Processing (NLP), Generative Artificial Intelligence (GenAI), etc. Develop automation code using R or Python for psychometric workflow pipeline and other tasks to improve operational efficiencies. Present, interpret, and communicate the results of analyses to stakeholders through written and oral reports. Follow the accreditation standards set by ISO/IEC:2012 17024 and the National Council for Certifying Agencies (NCCA) as they relate to valid psychometric practices. Engage with the professional community through conferences and publications. Position Requirements: PhD or foreign equivalent degree in Statistics, Psychometrics, Educational Measurement, Quantitative Psychology, Data Science, Industrial-Organizational (I/O) Psychology, or a related field and one year of research or work experience in the job offered, or as a Research Scientist, Research Assistant, Software Engineer, or a related occupation. Must have 1 year of experience in the following skill(s): 1. large-scale education, licensure, or certification assessment programs. 2. operational psychometric tasks on large-scale education, licensure, or certification assessment programs including item analysis, equating and scaling, item response theory, classical test theory, form and pool assembly, item bank health analysis, standard setting, and job task analysis. 3. at least one of the complex test designs such as linear-on-the-fly testing (LOFT), computerized adaptive testing (CAT). 4. at least one of the following areas including machine learning (ML) or natural language processing (NLP). 5. Programming skills in at least one script-based programming language (R, Python). Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $136,000/year to $184,000/ year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000
US, CA, Palo Alto
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through industry leading generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Amazon Ads Response Prediction team is your choice, if you want to join a highly motivated, collaborative, and fun-loving team with a strong entrepreneurial spirit and bias for action. We are seeking an experienced and motivated Machine Learning Applied Scientist who loves to innovate at the intersection of customer experience, deep learning, and high-scale machine-learning systems. Amazon Advertising operates at the intersection of eCommerce and advertising, and is investing heavily in building a world-class advertising business. We are defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products to improve both shopper and advertiser experience. With a broad mandate to experiment and innovate, we grow at an unprecedented rate with a seemingly endless range of new opportunities. We are looking for a talented Machine Learning Applied Scientist for our Amazon Ads Response Prediction team to grow the business. We are providing advanced real-time machine learning services to connect shoppers with right ads on all platforms and surfaces worldwide. Through the deep understanding of both shoppers and products, we help shoppers discover new products they love, be the most efficient way for advertisers to meet their customers, and helps Amazon continuously innovate on behalf of all customers. Key job responsibilities As a Machine Learning Applied Scientist, you will: * Conduct deep data analysis to derive insights to the business, and identify gaps and new opportunities * Develop scalable and effective machine-learning models and optimization strategies to solve business problems * Run regular A/B experiments, gather data, and perform statistical analysis * Work closely with software engineers to deliver end-to-end solutions into production * Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving * Conduct research on new machine-learning modeling to optimize all aspects of Sponsored Products and Brands business About the team We are pioneers in applying advanced machine learning and generative AI algorithms in Sponsored Products and Brands business. We empower every customer with a customized discovery experiences from back-end optimization (such as customized response prediction models) to front-end CX innovation (such as widgets), to help shoppers feel understood and shop efficiently on and off Amazon.
US, WA, Seattle
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through industry leading generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities We are looking for an Applied Science Manager to lead the Insights & Prompt Generation vertical within the Conversational Discovery Experiences (CAX) team in Sponsored Products and Brands (SPB). This team owns prompt generation, quality, personalization, and coverage for Sponsored Prompts, a new conversational ad format powered by large language models (LLMs) that helps shoppers discover products across Amazon.com. As an Applied Science Manager, you will lead a team of applied scientists and engineers to build and scale the prompt generation pipeline, develop new prompt themes and quality frameworks, and drive coverage expansion across all surfaces. You will own the science roadmap for prompt generation and personalization. You will define the metrics that measure prompt effectiveness and drive experimentation to improve CTR, helpfulness, and advertiser outcomes. This role requires strong technical depth in NLP, LLMs, and information retrieval, combined with the ability to manage and grow a science team, set research direction, and influence product strategy. You will work across organizational boundaries with engineering, product, and business teams to translate science investments into measurable business impact.
US, NY, New York
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through novel generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace ecosystem. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities As a Senior Applied Scientist on our team, you will * Develop AI solutions for Sponsored Brands advertiser and shopper experiences. Build recommendation systems that leverage generative models to develop and improve campaigns. * You invent and design new solutions for scientifically-complex problem areas and/or opportunities in new business initiatives. * You drive or heavily influence the design of scientifically-complex software solutions or systems, for which you personally write significant parts of the critical scientific novelty. You take ownership of these components, providing a system-wide view and design guidance. These systems or solutions can be brand new or evolve from existing ones. * Define a long-term science vision and roadmap for our Sponsored Brands advertising business, driven from our customers' needs, translating that direction into specific plans for applied scientists and engineering teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. * Work closely with engineers and product managers to design, implement and launch AI solutions end-to-end; * Design and conduct A/B experiments to evaluate proposed solutions based on in-depth data analyses; * Think big about the arc of development of Gen AI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems * Effectively communicate technical and non-technical ideas with teammates and stakeholders; * Translate complex scientific challenges into clear and impactful solutions for business stakeholders. * Mentor and guide junior scientists, fostering a collaborative and high-performing team culture. * Stay up-to-date with advancements and the latest modeling techniques in the field About the team We are on a mission to make Amazon the best in class destination for shoppers to discover, engage, and purchase relevant products, from brands that are relevant to them. In this role, you will design and implement Gen AI solutions that help millions of advertisers create more effective ad campaigns with intelligent recommendations, while improving the overall experience at Amazon's global scale.