Customer-obsessed science
Research areas
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February 2, 202610 min readEvery NFL game generates millions of tracking data points from 22 RFID-equipped players. Seventy-five machine learning models running on AWS process that data in under a second, transforming football into a sport where every movement is measured, modeled, and instantly analyzed.
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January 13, 20267 min read
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January 8, 20264 min read
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December 29, 20256 min read
Featured news
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2025The increasing complexity and fragmentation of financial systems in large organizations have created significant challenges for financial teams, particularly in performing real-time, end-to-end validation, as existing validation methods relying on static rules or batch processing are often inadequate for today’s dynamic financial environments. This paper introduces a novel approach using Large Language
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KDD 2025 Workshop on LLM4ECommerce2025Building and maintaining a rich and high-quality product schema helps customers of an e-commerce service find products based on the characteristics they desire. As the quantity of products sold on the service increases, so does the complexity of maintaining the schema. Expanding it requires finding gaps, designing new product attributes, and ensuring that they do not already exist in the schema. In this
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KDD 2025 Workshop on LLM4ECommerce2025Customer service in e-commerce often relies on human agents to handle inquiries related to orders, returns, and product information. While this approach is effective, it can be expensive and difficult to scale during periods of high demand. Recent advances in intelligent chatbots, particularly those based on Retrieval Augmented Generation (RAG) models, have significantly improved customer service efficiency
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KDD 2025 Workshop on LLM4ECommerce, EMNLP 20252025Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times and operational costs. However, as companies expand their product lines, intent classification faces scalability challenges due to the increasing number of intents and variations in taxonomy across different verticals. In this
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KDD 2025 Workshop on Structured Knowledge for Large Language Models2025Despite advances in large language model (LLM)-based natural language interfaces for databases, scaling to enterprise-level data catalogs remains an under-explored challenge. Prior works addressing this challenge rely on domain-specific fine-tuning—complicating deployment—and fail to leverage important semantic context contained within database metadata. To address these limitations, we introduce a component-based
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