Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 20, 20254 min read
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October 14, 20257 min read
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October 2, 20253 min read
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Featured news
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AISTATS 20232023Gradient boosting machines (GBMs) based on decision trees consistently demonstrate state-ofthe-art results on regression and classification tasks with tabular data, often outperforming deep neural networks. However, these models do not provide well-calibrated predictive uncertainties, which prevents their use for decision making in high-risk applications. The Bayesian treatment is known to improve predictive
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The Web Conference 20232023Query AutoComplete (QAC) helps customers complete their search queries quickly by suggesting completed queries. QAC on eCommerce sites usually employ Learning to Rank (LTR) approaches based on customer behaviour signals such as clicks and conversion rates to optimize business metrics. However, they do not exclusively optimize for the quality of suggested queries which results in lack of navigational suggestions
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EACL 20232023Prompt-based learning methods in semisupervised learning (SSL) settings have been shown to be effective on multiple natural language understanding (NLU) datasets and tasks in the literature. However, manually designing multiple prompts and verbalizers requires domain knowledge and human effort, making it difficult and expensive to scale across different datasets. In this paper, we propose two methods to
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The Web Conference 20232023We propose a novel adaptation of graph-based active learning for customer address resolution or de-duplication, with the aim to determine if two addresses represent the same physical building or not. For delivery systems, improving address resolution positively impacts multiple downstream systems such as geocoding, route planning and delivery time estimations, leading to an efficient and reliable delivery
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IEEE Transactions on Pattern Analysis and Machine Intelligence2023The architecture of transformers, which recently witness booming applications in vision tasks, has pivoted against the widespread convolutional paradigm. Relying on the tokenization process that splits inputs into multiple tokens, transformers are capable of extracting their pairwise relationships using self-attention. While being the stemming building block of transformers, what makes for a good tokenizer
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