Customer-obsessed science


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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024Hierarchical Text Classification (HTC) is a sub-class of multi-label classification. It is challenging because the hierarchy typically has a large number of diverse topics. Existing methods for HTC fall within two categories, local methods (a classifier for each level, node, or parent) or global methods (a single classifier for everything). Local methods are computationally expensive, whereas global methods
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2024Data is a crucial element in large language model (LLM) alignment. Recent studies have explored using LLMs for efficient data collection. However, LLM-generated data often suffers from quality issues, with underrepresented or absent aspects and low-quality data-points. To address these problems, we propose DATA ADVISOR, an enhanced LLM-based method for generating data that takes into account the characteristics
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2024Warning: this paper contains content that may be inappropriate or offensive. As generative models become available for public use in various applications, testing and analyzing vulnerabilities of these models has become a priority. In this work, we propose an automatic red teaming framework that evaluates a given black-box model and exposes its vulnerabilities against unsafe and inappropriate content generation
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2024Visual document understanding (VDU) is a challenging task that involves understanding documents across various modalities (text and image) and layouts (forms, tables, etc.). This study aims to enhance generalizability of small VDU models by distilling knowledge from LLMs. We identify that directly prompting LLMs often fails to generate informative and useful data. In response, we present a new framework
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2024Many eCommerce systems source product information from millions of sellers and manufactures, each having their own proprietary schemas, and employ schema matching solutions to structure it to enable informative shopping experiences. Meanwhile, state-of-the-art machine translation techniques have demonstrated great success in building context-aware representations that generalize well to new languages with
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