Customer-obsessed science
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December 5, 20256 min readA multiagent architecture separates data perception, tool knowledge, execution history, and code generation, enabling ML automation that works with messy, real-world inputs.
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November 20, 20254 min read
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October 20, 20254 min read
Featured news
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Interspeech 20212021Text-to-speech systems recently achieved almost indistinguishable quality from human speech. However, the prosody of those systems is generally flatter than natural speech, producing samples with low expressiveness. Disentanglement of speaker id and prosody is crucial in text-to-speech systems to improve on naturalness and produce more variable syntheses. This paper proposes a new neural text-to-speech
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ACL-IJCNLP 2021 Workshop on e-Commerce and NLP (ECNLP)2021E-commerce stores collect customer feedback to let sellers learn about customer concerns and enhance customer order experience. Because customer feedback often contains redundant information, a concise summary of the feedback can be generated to help sellers better understand the issues causing customer dissatisfaction. Previous state-of-the-art abstractive text summarization models make two major types
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NAACL 20212021Advertising on e-commerce and social media sites deliver ad impressions at web scale on a daily basis driving value to both shoppers and advertisers. This scale necessitates programmatic ways of detecting unsuitable content in ads to safeguard customer experience and trust. This paper focuses on techniques for training text classification models under resource constraints, built as part of automated solutions
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ACL-IJCNLP 20212021Smart assistants are tasked to answer various questions regarding world knowledge. These questions range from retrieval of simple facts to retrieval of complex, multi-hops question followed by various operators (i.e., filter, argmax). Semantic parsing has emerged as the state-of-the-art for answering these kinds of questions by forming queries to extract information from knowledge bases (KBs). Specially
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Interspeech 20212021Entity Retrieval (ER) in spoken dialog systems is a task that retrieves entities in a catalog for the entity mentions in user utterances. ER systems are susceptible to upstream errors, with Automatic Speech Recognition (ASR) errors being particularly troublesome. In this work, we propose a robust deep learning based ER system by leveraging ASR N-best hypotheses. Specifically, we evaluate different neural
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