Customer-obsessed science
Research areas
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October 29, 20265 min readTwo optimization techniques, when combined, can significantly improve a model’s speed and cost effectiveness without sacrificing quality.
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October 20, 20263 min read
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October 12, 202614 min read
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Featured news
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AACL 20262026Large language model (LLM)-based agents are widely deployed in user-facing services but remain error-prone in new tasks, tend to repeat the same failure patterns, and show substantial run-to-run variability. Fixing failures via environment-specific training or manual patching is costly and hard to scale. To enable self-evolving agents in user-facing service environments, we propose WISE-Flow, a workflow-centric
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2026Local search systems must determine WHERE to search before retrieving results. We present OmniQUM, a fine-tuned 7B model for generative location disambiguation: given a query and geo-coordinates, it produces a disambiguated location target and bounding box decision in a single pass. Unlike NER + gazetteer pipelines, it jointly reasons over query intent and geographic context. We train across 14 locales
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INLG 20262026Retrieval-Augmented Generation (RAG) systems are built on an unexamined assumption: that queries have correct answers and retrieval should converge toward them. This position paper argues that this creates a factual bias where RAG systems optimize for reducing epistemic uncertainty while ignoring the aleatoric uncertainty, inherent in opinion-rich content. The consequences go beyond technical limitations
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KDD 2026 Workshop on Evaluation and Trustworthiness of Agentic AI2026Deploying LLM-based agentic systems in high-stakes operational settings requires achieving trustworthiness, explainability, consistency, and adaptability simultaneously. Existing approaches such as manual expert audit, supervised classifiers, or hard-coded rule systems struggle to achieve them within a unified framework. In this paper, we introduce a LLM-based rule learning framework comprising three modules
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RecSys 2026 Workshop on Agentic and Generative AI for E-Commerce2026Trade-up recommendation aims to identify higher-quality alternatives that preserve a customer's purchase intent while offering upgraded benefits through improved formulation, certifications, or brand positioning. Although large language models (LLMs) can reason about these subtle distinctions, applying them directly to hundreds of millions of product pairs in e-commerce stores is operationally impractical
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