Customer-obsessed science
Research areas
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November 20, 20254 min readA new evaluation pipeline called FiSCo uncovers hidden biases and offers an assessment framework that evolves alongside language models.
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October 2, 20253 min read
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September 2, 20253 min read
Featured news
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SIGDIAL 20232023Automatic Evaluation (AE) and Response Selection (RS) models assign quality scores to various candidate responses and rank them in conversational setups. Prior response ranking research compares various models’ performance on synthetically generated test sets. In this work, we investigate the performance of model-based reference-free AE and RS models on our constructed response ranking datasets that mirror
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RecSys 20232023As spoken dialog systems like Siri, Alexa and Google Assistant become widespread, it becomes apparent that relying solely on global, one-size-fits-all models of Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Entity Resolution (ER), is inadequate for delivering a friction-less customer experience. To address this issue, Query Reformulation (QR) has emerged as a crucial technique
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KDD 2023 Workshop on Artificial Intelligence for Computational Advertising (AdKDD)2023User activity sequence modeling has significantly improved performance across a range tasks in advertising spanning across supervised learning tasks like ad response prediction to unsupervised tasks like robot and ad fraud detection. Self-supervised learning using autoregressive generative models has garnered interest due to performance improvements on time series and natural language data. In this paper
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KDD 2023 Workshop on Artificial Intelligence-Enabled Cybersecurity Analytics2023Rapid growth of deep learning models in recent years for robot and fraud detection has led to significant improvement in precision and recall but has also created a challenge for explainability and trust in the model decisions. In this paper, we propose a scalable multitiered framework that generates explainable network request level signatures for crawler bots on a large e-commerce advertising program.
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ACM COMPASS 2023, NeurIPS 2023 Workshop on Tackling Climate Change with Machine Learning2023Consumer products contribute to more than 75% of global greenhouse gas (GHG) emissions, primarily through indirect contributions from the supply chain. Measurement of GHG emissions associated with products is a crucial step toward quantifying the impact of GHG emission abatement actions. Life cycle assessment (LCA), the scientific discipline for measuring GHG emissions, estimates the environmental impact
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