Customer-obsessed science


Research areas
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September 11, 2025The language AI agents might speak, sharing context without compromising privacy, modeling agentic negotiations, and understanding users’ commonsense policies are some of the open scientific questions that researchers in agentic AI will need to grapple with.
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Featured news
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Efficient retrieval and ranking of relevant products in e-commerce product search relies on accurate mapping of queries to product categories. This query classification typically utilizes a combination of textual and customer behavioral signals. However, new product categories often lack customer interaction data leading to poor performance. In this paper, we present a novel approach to mitigate this cold
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E-commerce platforms typically store and structure product information and search data in a hierarchy. Efficiently categorizing user search queries into a similar hierarchical structure is paramount in enhancing user experience on e-commerce platforms as well as news curation and academic research. The significance of this task is amplified when dealing with sensitive query categorization or critical information
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2024The increasing use of transformer-based large language models brings forward the challenge of processing long sequences. In document visual question answering (DocVQA), leading methods focus on the single-page setting, while documents can span hundreds of pages. We present GRAM, a method that seamlessly extends pre-trained single-page models to the multi-page setting, with-out requiring computationally-heavy
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2024Synthesizing novel views for dynamic scenes from a collection of RGB inputs poses significant challenges due to the inherent under-constrained nature of the problem. To mitigate this ill-posedness, practitioners in the field of neural radiance fields (NeRF) often resort to the adoption of intricate geometric regularization techniques, including scene flow, depth estimation, or learned perceptual similarity
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EACL 2024 Workshop on Natural Language Processing for Human Resources2024Recent advancements in Large Language Models (LLMs) have been reshaping Natural Language Processing (NLP) task in several domains. Their use in the field of Human Resources (HR) has still room for expansions and could be beneficial for several time consuming tasks. Examples such as time-off submissions, medical claims filing, and access requests are noteworthy, but they are by no means the sole instances
Academia
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