Customer-obsessed science
Research areas
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August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
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Featured news
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ICASSP 20222022Training speaker-discriminative and robust speaker verification systems without speaker labels is still challenging and worthwhile to explore. In this study, we propose an effective self-supervised learning framework and a novel regularization strategy to facilitate self-supervised speaker representation learning. Different from contrastive learning-based self-supervised learning methods, the proposed self-supervised
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CHIIR 20222022Explanations describe product recommendations in a human interpretable way in order to achieve a goal, e.g. persuade users to buy. Unlike web product search, where users have access to diverse information as to why the products might be suitable for their needs, in the voice product search domain the amount of information that can be disclosed is inherently limited. Users in general evaluate a maximum of
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AISTATS 20222022Machine learning classifiers rely on loss functions for performance evaluation, often on a private (hidden) dataset. In a recent line of research, label inference was introduced as the problem of reconstructing the ground truth labels of this private dataset from just the (possibly perturbed) cross-entropy loss function values evaluated at chosen prediction vectors (without any other access to the hidden
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ECIR 20222022Customer reviews are an effective source of information about what people deem important in products (e.g. “strong zipper” for tents). These crowd-created descriptors not only highlight key product attributes, but can also complement seller-provided product descriptions. Motivated by this, we propose to leverage customer reviews to generate queries pertinent to target products in an e-commerce setting.
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AAAI 20222022Robots operating in human spaces must be able to engage in natural language interaction, both understanding and executing instructions, and using conversation to resolve ambiguity and correct mistakes. To study this, we introduce TEACh, a dataset of over 3,000 human–human, interactive dialogues to complete household tasks in simulation. A Commander with access to oracle information about a task communicates
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