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The Net Promoter Score (NPS) is often used in customer experience programs for measuring customer loyalty. Increasingly more companies seek to automatically process millions of pieces of customer feedback from social media per month in order to estimate their NPS, leveraging advanced analytics like machine learning (ML) and natural language processing (NLP). Discovering trends and themes in customer interactions

The recent surge in Large Language Model (LLM) related applications has led to a concurrent escalation in expectations for LLMs to accommodate a myriad of personas and encompass a broad spectrum of perspectives. An important first step towards addressing this demand is to align language models with specific personas, be it groups of users or individuals. Towards this goal, we first present a new conceptualization

New IAM Access Analyzer feature uses automated reasoning to ensure that access policies written in the IAM policy language don’t grant unintended access.

Hierarchies are common structures used to organize data, such as e-commerce hierarchies associated with product data. With these product hierarchies, we aim to learn hierarchy-aware product text embeddings to improve fine-tuning performance on a variety of downstream e-commerce tasks. Existing methods leverage hierarchies by either aligning the text embeddings to separate hierarchical embeddings or by aligning

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Recent works have shown great success in synchronizing lip-movements in a given video with a dubbed audio stream. However, comparison and efficacy of the synchronization capabilities of these methods is still weakly substantiated due to the lack of a generalized and visually-grounded evaluation method. This work proposes a simple and grounded algorithm – PhoVis, that can measure synchronization and the

Robust, low-loss photonic packaging of on-chip nanophotonic circuits is a key enabling technology for the deployment of integrated photon- ics in a variety of classical and quantum technologies including optical communications and quantum communications, sensing, and trans- duction. To date, no process has been established that enables permanent, broadband, and cryogenically compatible coupling with sub-dB

Using gradient diversity to optimize selection of past samples for retention improves performance while combatting catastrophic forgetting.

This paper proposes a framework leveraging small samples from different Automatic Speech Recognition (ASR) data sources to predict model performance and facilitate ASR data selection decisions. By utilizing data distribution distance and a mapping technique inspired by neural scaling laws, our framework estimates the model performance for various data mixtures within the disclosed range and extrapolates

Writing radiology reports from medical images requires a high level of domain expertise. It is time-consuming even for trained radiologists and can be error-prone for inexperienced radiologists. It would be appealing to automate this task by leveraging generative AI, which has shown drastic progress in vision and language understanding. In particular, Large Language Models (LLM) have demonstrated impressive

Many control systems rely on a pipeline of machine learning models and handcoded rules to make decisions. However, due to changes in the operating environment, these rules require constant tuning to maintain optimal system performance. Reinforcement learning (RL) can automate the online optimization of rules based on incoming data. However, RL requires extensive training data and exploration, which limits

We study the convergence behavior of the celebrated temporal-difference (TD) learning algorithm. By looking at the algorithm through the lens of optimization, we first argue that TD can be viewed as an iterative optimization algorithm where the function to be minimized changes per iteration. By carefully investigating the divergence displayed by TD on a classical counter example, we identify two forces

Sparse Convolution (SC) is widely used for processing 3D point clouds that are inherently sparse. Different from dense convolution, SC preserves the sparsity of the input point cloud by only allowing outputs to specific locations. To efficiently compute SC, prior SC engines first use hash tables to build a kernel map that stores the necessary General Matrix Multiplication (GEMM) operations to be executed

Several sign language datasets are available in the literature. Most of them are designed for sign language recognition and translation. This paper presents a new sign language dataset for automatic motion generation. This dataset includes phonemes for each sign (specified in HamNoSys, a transcription system developed at the University of Hamburg, Hamburg, Germany) and the corresponding motion information

This paper proposes, analyzes, and evaluates a deep learning architecture based on transformers for generating sign language motion from sign phonemes (represented using HamNoSys: a notation system developed at the University of Hamburg). The sign phonemes provide information about sign characteristics like hand configuration, localization, or movements. The use of sign phonemes is crucial for generating

With the recent surge of language models in different applications, attention to safety and robustness of these models has gained significant importance. Here we introduce a joint framework in which we simultaneously probe and improve the robustness of a black-box target model via adversarial prompting and belief augmentation using iterative feedback loops. This framework utilizes an automated red teaming

Impactful applications such as materials discovery, hardware design, neural architecture search, or portfolio optimization require optimizing high-dimensional black-box functions with mixed and combinatorial input spaces. While Bayesian optimization has recently made significant progress in solving such problems, an in-depth analysis reveals that the current state-of-the-art methods are not reliable. Their

While data selection methods have been studied extensively in active learning, data pruning, and data augmentation settings, there is little evidence for the efficacy of these methods in industry scale settings, particularly in low-resource languages. Our work presents ways of assessing prospective training examples in those settings for their "usefulness" or "difficulty". We also demonstrate how these

Compositionality is a common property in many modalities including text and images, but the compositional generalization of multi-modal models is not well-understood. In this paper, we identify two sources of visual-linguistic compositionality: linguistic priors and the interplay between images and texts. We show that current attempts to improve compositional generalization rely on linguistic priors rather