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Conversational AI

Building software and systems that help people communicate with computers naturally, as if communicating with family and friends.
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  • T-S_architecture.jpg._CB467865187_.jpg
    Machine-labeled data + artificial noise = better speech recognition
    Minhua Wu
    March 20, 2019
    Although deep neural networks have enabled accurate large-vocabulary speech recognition, training them requires thousands of hours of transcribed data, which is time-consuming and expensive to collect. So Amazon scientists have been investigating techniques that will let Alexa learn with minimal human involvement, techniques that fall in the categories of unsupervised and semi-supervised learning.
    Conversational AI
  • Model depicting the stages in the training of an embedding network
    To correct imbalances in training data, don’t oversample: Cluster
    Ming Sun
    March 11, 2019
    In experiments involving sound recognition, technique reduces error rate by 15% to 30%.
    Machine learning
  • knowledge-graph.png._CB453975899_.png
    Innovations from the 2018 Alexa Prize
    Behnam Hedayatnia
    March 5, 2019
    The 2018 Alexa Prize featured eight student teams from four countries, each of which adopted distinctive approaches to some of the central technical questions in conversational AI. We survey those approaches in a paper we released late last year, and the teams themselves go into even greater detail in the papers they submitted to the latest Alexa Prize Proceedings. Here, we touch on just a few of the teams’ innovations.
    Conversational AI
  • CoBot_architecture.jpg._CB453492855_.jpg
    AI tools let Alexa Prize participants focus on science
    Anushree Venkatesh
    February 27, 2019
    To ensure that Alexa Prize contestants can concentrate on dialogue systems — the core technology of socialbots — Amazon scientists and engineers built a set of machine learning modules that handle fundamental conversational tasks and a development environment that lets contestants easily mix and match existing modules with those of their own design.
    Conversational AI
  • Amazon Alexa Super Bowl commercial.png
    Why Alexa won't wake up when she hears her name in Amazon's Super Bowl ad
    Mike Rodehorst
    January 31, 2019
    This Sunday's Super Bowl between the New England Patriots and the Los Angeles Rams is expected to draw more than 100 million viewers, some of whom will have Alexa-enabled devices within range of their TV speakers. When Amazon's new Alexa ad airs, and Forest Whitaker asks his Alexa-enabled electric toothbrush to play his podcast, how will we prevent viewers’ devices from mistakenly waking up?
    Conversational AI
  • Neural_adapter.png._CB455278445_.png
    Updating neural networks to recognize new categories, with minimal retraining
    Alessandro Moschitti
    January 30, 2019
    Many of today’s most popular AI systems are, at their core, classifiers. They classify inputs into different categories: this image is a picture of a dog, not a cat; this audio signal is an instance of the word “Boston”, not the word “Seattle”; this sentence is a request to play a video, not a song. But what happens if you need to add a new class to your classifier — if, say, someone releases a new type of automated household appliance that your smart-home system needs to be able to control?
    Machine learning
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Sr. Communication Systems Design Engineer, Wireless Systems
US, TX, Austin
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Systems Engineer, this role is primarily responsible for the design, development and integration of Ka band and S/C band communication payload and ground terminal systems. The Role: Be part of the team defining the overall communication system and architecture of Amazon’s broadband wireless network. This is a unique opportunity to innovate and define groundbreaking wireless technology with few legacy constraints. The team develops and designs the communication system of Amazon Leo and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc. This role in particular will be responsible for leading the effort in designing and developing advanced technology and solutions for communication system. This role will also be responsible developing advanced L1/L2 proof of concept HW/SW systems to improve the performance and reliability of the Amazon Leo network. In particular this role will be responsible for using concepts from digital signal processing, information theory, wireless communications to develop novel solutions for achieving ultra-high performance LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. This role will also play a critical role in the design, integration and verification of various HW and SW sub-systems as a part of system integration and link bring-up and verification. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Design advanced L1/L2 algorithms and solutions for the Amazon Leo communication system, particularly Multi-User MIMO techniques. • Develop proof-of-concepts for critical communication payload components using SDR platforms consisting of FPGAs and general-purpose processors. • Work with ASIC development teams to build power/area efficient L1/L2 HW accelerators to be integrated into Amazon Leo SoCs. • Provide specifications and work with implementation teams on the development of embedded L1/L2 HW/SW architectures. • Work with multi-disciplinary teams to develop advanced solutions for time, frequency and spatial acquisition/tracking in LEO systems, particularly under large uncertainties. • Develop link-level and system-level simulators and work closely with implementation teams to evaluate expected performance and provide quick feedback on potential improvements. • Develop testbeds consisting of digital, IF and RF components while accounting for link-budgets and RF/IF line-ups. Previous experiences with VSAs/VSGs, channel emulators, antennas (particularly phased-arrays) and anechoic chamber instrumentation are a plus. • Work with development teams on system integration and debugging from PHY to network layer, including interfacing with flight computer and SDN control subsystems. • Willing to work in fast-paced environment and take ownership that goes from algorithm specification, to HW/SW architecture definition, to proof-of-concept development, to testbed bring-up, to integration into the Amazon Leo system. • Be a team player and provide support when requested while being able to unblock themselves by reaching out to RF, ASIC, SW, Comsys and Testbed supporting teams to move forward in development, testing and integration activities. • Ability to adapt design and test activities based on current HW/SW capabilities delivered by the development teams.
Sr. Comm Systems Engineer, Wireless Systems
US, TX, Austin
Project Leo (former Kuiper) is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Systems Engineer, this role is primarily responsible for the design, development and integration of Ka band and FR1 band communication payload and customer terminal systems. The Role: Be part of the team defining the overall communication system and architecture of Amazon Leo’s broadband wireless network. This is a unique opportunity to innovate and define groundbreaking wireless technology at global scale. The team develops and designs the communication system for project Leo and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc. This role in particular will be responsible for leading the effort in designing and developing advanced technology and solutions for communication system. This role will also be responsible developing advanced physical layer + protocol stacks systems as proof of concept and reference implementation to improve the performance and reliability of the LEO network. In particular this role will be responsible for using concepts from digital signal processing, information theory, wireless communications to develop novel solutions for achieving ultra-high performance LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. This role will also play a critical role in the integration and verification of various HW and SW sub-systems as a part of system integration and link bring-up and verification. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Research Scientist, Modeling and Optimization (MOP)
US, WA, Bellevue
Do you enjoy solving challenging problems and driving innovations in research? Are you seeking for an environment with a group of motivated and talented scientists like yourself? Do you want to create scalable optimization models and apply machine learning techniques to guide real-world decisions? Do you want to play a key role in the future of Amazon transportation and operations? Come and join us at Amazon's Modeling and Optimization team (MOP). Key job responsibilities A Research Scientist in the Modeling and Optimization (MOP) team - provides analytical decision support to Amazon planning teams via applying advanced mathematical and statistical techniques. - collaborates effectively with Amazon internal business customers, and is their trusted partner - is proactive and autonomous in discovering and resolving business pain-points within a given scope - is able to identify a suitable level of sophistication in resolving the different business needs - is confident in leveraging existing solutions to new problems where appropriate and is independent in designing and implementing new solutions where needed - is aware of the limitations of their proposed solutions and is proactive in communicating them to the business, and advances the application of sciences towards Amazon business problems by bringing new methods, ideas, and practices to the team and scientific community. A day in the life - Your will be developing model-based optimization, simulation, and/or predictive tools to identify and evaluate opportunities to improve customer experience, network speed, cost, and efficiency of capital investment. - You will quantify the improvements resulting from the application of these tools and you will evaluate the trade-offs between potentially competing objectives. - You will develop good communication skills and ability to speak at a level appropriate for the audience, will collaborate effectively with fellow scientists, software development engineers, and product managers, and will deliver business value in a close partnership with many stakeholders from operations, finance, IT, and business leadership. About the team - At the Modeling and Optimization (MOP) team, we use mathematical optimization, algorithm design, statistics, and machine learning to improve decision-making capabilities across WW Operations and Amazon Logistics. - We focus on transportation topology, labor and resource planning for fulfillment facilities, routing science, visualization research, data science and development, and process optimization. - We create models to simulate, optimize, and control the fulfillment network with the objective of reducing cost while improving speed and reliability. - We support multiple business lanes, therefore maintain a comprehensive and objective view, coordinating solutions across organizational lines where possible.
Economist III - AMZ9674161
US, NJ, Jersey City
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Economist III Job Location: Jersey City, New Jersey Job Number: AMZ9674161 Position Responsibilities: Work with the chief economist and senior management on key business problems faced in retail, international retail, cloud computing, third party merchants, search, Kindle, streaming video, or operations. Apply the frontier of economic thinking to market design, pricing, forecasting, program evaluation, online advertising, and other areas. Build econometric models using data systems. Apply economic theory to solve business problems. Develop new techniques to process large data sets, address quantitative problems, and contribute to design of automated systems. Apply tools from applied micro-econometrics (e.g. experimental design, difference-in-difference, regression discontinuity, and IV) and forecasting (essential time series models). Leverage big data tools for data extraction. Write up and present analysis for distribution to various levels of management at Amazon. Gain experience in academic research. Use program evaluation, forecasting, time series, panel data, and high dimensional problems. Use R and Stata. Position Requirements: Ph.D. or foreign equivalent degree in Economics, Finance, or a related field and three years of research or work experience in the job offered or a related occupation. Must have at least one year of research or work experience in the following skill(s): (1) working with Causal inference techniques (Difference-in-Differences, Matching, Double Machine Learning, Instrumental Variables, and Regression Discontinuity Designs); (2) statistical analysis tools (Python, R or Stata); (3) Data querying languages (SQL). Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $175,100/year to $236,900/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000
Manager III, Economist - AMZ9782156
US, NY, New York
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Manager III, Economist Job Location: New York, New York Job Number: AMZ9782156 Position Responsibilities: Support the measurement of the Alexa business and provide actionable insights across Alexa customers and devices. Work with product managers, SDEs, financial analysts, and BIEs to help the Alexa organization identify new features and business opportunities as well as drive optimization of current features and services through your analyses as the technical lead on the team. Own the development of econometric models, and manage the modelling and validation work for analysis products. Design and develop Econometric models to solve business problems and improve customer CX. Develop techniques to process large datasets, address quantitative problems, and contribute to design of automated systems around the company. Write high quality code and participating in Econ tech reviews, work with the business stakeholders to understand and solve their business problems by applying the frontier of economic thinking. Mentor and support junior Economists and scientists. Position Requirements: PhD degree or foreign equivalent in Economics, Computer Science, or related field and five years of research or work experience in the job offered or related occupation. Must have one year of research or work experience in the following skill(s): experience with casual inference and predictive modeling; experience in econometrics (program evaluation, forecasting, time series, panel data, and high dimensional problems); and experience with economic theory and quantitative methods. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $226,782/year to $260,500/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000
Data Scientist, SAMBA
US, NJ, Newark
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE We are seeking a Data Scientist to own our causal inference infrastructure and drive sophisticated modeling that measures the incremental impact of business decisions. This role requires deep expertise in advanced causal inference methodologies—including synthetic control methods, Synthetic Difference-in-Differences (SDID), and Bayesian approaches—to design rigorous experiments, estimate long-term customer behavior effects, and translate complex analytical results into clear business recommendations. You will own the development and continuous improvement of these causal inference models while being responsible for machine learning operations at scale to ensure our organization makes data-driven decisions with confidence. At Audible, you will have an opportunity to make the best of your skillsets to both develop advanced scientific solutions and drive critical customer and business impact. You will play a key role to drive end-to-end solutions from understanding our business and business requirements, identifying opportunities from a large amount of historical data and engaging in research to solve the business problems. You'll seek to create value for both stakeholders and customers and inform findings in a clear, actionable way to managers and senior leaders. You will be at the heart of an agile and growing area at Audible. ABOUT THE TEAM Audible Data Scientists are members of a global interdisciplinary insights and research team with an integral role in the design and integration of models to automate decision making throughout the business in every country. We empower the machine learning and deep learning techniques in many areas of the business. We translate business goals into agile, insightful analytics and seek to create value for both stakeholders and customers and convey findings in a clear, actionable way to managers and senior leaders. As a Data Scientist, you will... - Design and execute geo-level randomized experiments to measure incremental impact - Apply statistical techniques to evaluate causal impact in quasi-experimental settings - Ensure experiments are statistically valid by evaluating sampling strategies, statistical power, and potential sources of bias - Develop models that estimate long-term effects from short-term experiments using machine learning - Estimate how changes in customer behavior persist and decay over time - Own and maintain the geo-testing codebase, including deployment and scalability - Implement machine learning models at scale with focus on performance optimization - Partner with stakeholders to ensure models align with real business dynamics - Engage deeply with business problems through curiosity-driven questioning and brainstorming - Translate experimental results into financial impact and investment recommendations - Analyze marginal and average revenue impacts relative to costs - Communicate complex quantitative ideas clearly to non-technical stakeholders - Demonstrate understanding of Audible's business model and customer experience ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Applied Scientist, Demand Forecasting
US, WA, Bellevue
What does it take to build a foundation model that can forecast demand for hundreds of millions of products — including ones that have never been sold before? At Amazon, our Demand Forecasting team is tackling one of the most ambitious challenges in applied time series research: designing and building large-scale foundation models that generalize across an enormous and diverse catalog of products, geographies, and business contexts. This is not incremental modeling work. We are redefining what's possible in demand forecasting through novel architectures, training strategies, and data generation techniques. Our team operates at a scale that is unmatched in industry or academia. You'll design experiments across millions of products simultaneously, developing new model architectures and training methodologies that push the boundaries of what foundation models can learn from vast, heterogeneous time series data. You'll explore techniques in transfer learning, zero-shot forecasting, and synthetic data generation. The models you design here will ship to production and directly influence hundreds of millions of dollars in automated inventory decisions every week. Beyond operational impact, you'll publish your work at top-tier conferences and contribute to advancing the state of the art in time series foundation models for the broader scientific community. If you are a scientist who wants to work at the frontier of time series research, design novel solutions to problems no one else has solved at this scale, and see your research deployed to real-world impact — this is the team for you. Key job responsibilities 1. Design and implement novel deep learning architectures (e.g., Transformers, SSMs, or Graph Neural Networks) for time-series foundation models that generalize across hundreds of millions of products and diverse global contexts. 2. Drive the full development cycle - from whiteboarding new algorithmic approaches to overseeing production-scale deployments. 3. Collaborate with SDEs to build high-performance, distributed training and inference pipelines; translate complex scientific concepts into scalable, production-grade code in Python and Scala. 4. Leverage and develop agentic GenAI workflows to automate the end-to-end research cycle from synthesizing state-of-the-art literature and auto-generating experimental code to rapidly iterating on model architectures across millions of products. 5. Maintain a high bar for scientific excellence by publishing novel research in top-tier venues (e.g., NeurIPS, ICLR, KDD) and contributing to Amazon’s internal patent and science community. A day in the life No two days look the same, but most will involve a high-velocity blend of deep architectural work, distributed system design, and frontier scientific thinking at a scale you won’t find anywhere else. You might start the morning by designing a synthetic data pipeline to stress-test your foundation model. You’ll use generative techniques to simulate rare "black swan" supply chain events, ensuring your model remains robust where historical data is thin. You'll then lead a Scientific Design Review, walking senior leaders through your model’s architecture, defending your choice of loss functions with data-driven rigor. You’ll write high-performance code often paired with AI-coding assistants to handle the heavy lifting of boilerplate and unit testing. You’ll collaborate across a "Two-Pizza Team" of scientists and engineers, pushing the boundaries of research with a clear goal: contributing to work that will be published at top-tier venues (ICLR, NeurIPS) while simultaneously driving multi-million dollar automated decisions. The work is hard, the math is complex, and the tools are state-of-the-art. If you want to build the models that actually ship—this is where you do it. About the team The Demand Forecasting team sits at the heart of Amazon's supply chain, building the science that determines what products are available, when, and at what cost — for hundreds of millions of customers around the world. Our mission is to push the frontier of what's possible in large-scale time series forecasting, and to deploy that science where it creates real, measurable impact. We are a team of scientists who care deeply about both research rigor and real-world outcomes. We don't just publish — we ship. And we don't just ship — we measure, iterate, and raise the bar. Our work spans the full lifecycle: from foundational research and large-scale experimentation to production deployment and downstream impact measurement across supply chain, inventory, and financial planning.
Senior Applied Scientist, People eXperience & Technology Central Science (PXTCS)
US, WA, Seattle
Are you motivated to explore research in ambiguous spaces? Are you interested in conducting research that will improve the employee and manager experience at Amazon? Do you want to work on an interdisciplinary team of scientists that collaborate rather than compete? Join us at PXT Central Science! The People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are seeking a senior Applied Scientist with expertise in more than one or more of the following areas: machine learning, natural language processing, computational linguistics, algorithmic fairness, statistical inference, causal modeling, reinforcement learning, Bayesian methods, predictive analytics, decision theory, recommender systems, deep learning, time series modeling. In this role, you will lead and support research efforts within all aspects of the employee lifecycle: from candidate identification to recruiting, to onboarding and talent management, to leadership and development, to finally retention and brand advocacy upon exit. The ideal candidate should have strong problem-solving skills, excellent business acumen, the ability to work independently and collaboratively, and have an expertise in both science and engineering. The ideal candidate is not methods-driven, but driven by the research question at hand; in other words, they will select the appropriate method for the problem, rather than searching for questions to answer with a preferred method. The candidate will need to navigate complex and ambiguous business challenges by asking the right questions, understanding what methodologies to employ, and communicating results to multiple audiences (e.g., technical peers, functional teams, business leaders). About the team We are a collegial and multidisciplinary team of researchers in People eXperience and Technology (PXT) that combines the talents of science and engineering to develop innovative solutions to make Amazon Earth's Best Employer. We leverage data and rigorous analysis to help Amazon attract, retain, and develop one of the world’s largest and most talented workforces.
Data Scientist II, Amazon Stores Finance Science
US, WA, Seattle
WW Amazon Stores Finance Science (ASFS) works to leverage science and economics to drive improved financial results, foster data backed decisions, and embed science within Finance. ASFS is focused on developing products that empower controllership, improve business decisions and financial planning by understanding financial drivers, and innovate science capabilities for efficiency and scale. We are looking for a data scientist to lead high visibility initiatives for forecasting Amazon Stores' financials. You will develop new science-based forecasting methodologies and build scalable models to improve financial decision making and planning for senior leadership up to VP and SVP level. You will build new ML and statistical models from the ground up that aim to transform financial planning for Amazon Stores. We prize creative problem solvers with the ability to draw on an expansive methodological toolkit to transform financial decision-making with science. The ideal candidate combines data-science acumen with strong business judgment. You have versatile modeling skills and are comfortable owning and extracting insights from data. You are excited to learn from and alongside seasoned scientists, engineers, and business leaders. You are an excellent communicator and effectively translate technical findings into business action. Key job responsibilities Demonstrating thorough technical knowledge, effective exploratory data analysis, and model building using industry standard ML models Working with technical and non-technical stakeholders across every step of science project life cycle Collaborating with finance, product, data engineering, and software engineering teams to create production implementations for large-scale ML models Innovating by adapting new modeling techniques and procedures Presenting research results to our internal research community
Applied Scientist, Grocery, Retail & In-Store Experience (GRAISE)
US, WA, Seattle
The GRAISE team (Grocery, Retail & In-Store Experience) within Worldwide Grocery Store Tech (WWGST) builds foundational AI and machine learning systems that power Amazon's in-store grocery technologies. We develop domain-specific models that solve uniquely complex challenges in grocery — from smart shopping carts and inventory intelligence to personalization and store operations. Our mission is to create technology which makes grocery shopping more convenient, economical, personalized, and enjoyable for customers while empowering retailers with operational efficiency. We are looking for a talented and motivated Applied Scientist to join our team. In this role, you will design, develop, and deploy machine learning and computer vision models and algorithms that solve real-world problems at scale. You will work closely with engineering, product, and business teams to translate ambiguous problems into rigorous scientific solutions, and you will own the end-to-end development of models from ideation through production. This is a high-impact role where your work will directly shape the intelligence layer of Amazon's grocery ecosystem. Key job responsibilities - Design and implement machine learning models to solve complex grocery-domain problems. - Conduct exploratory data analysis and develop deep understanding of domain-specific data challenges. - Collaborate with software engineers to productionize models and ensure reliability at scale. - Define and track key metrics to evaluate model performance and business impact. - Communicate findings and recommendations clearly to technical and non-technical stakeholders. - Stay current with the latest research and evaluate applicability to team problems. - Contribute to a culture of scientific rigor, experimentation, and continuous improvement. A day in the life As an Applied Scientist on the GRAISE team, you'll spend your days analyzing model performance from overnight experiments, collaborating with engineers to deploy computer vision models to production, and prototyping new approaches using multimodal learning with store video and sensor data. You'll present findings to product and business stakeholders, translating technical results into actionable recommendations. Throughout the day, you'll balance rigorous scientific thinking with practical engineering constraints, knowing your work directly improves the shopping experience for millions of customers in Amazon grocery stores.
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