Careers

Are you excited about developing cutting-edge generative AI, large language models (LLMs), and foundation models? Are you looking for opportunities to build and deploy them on real-world problems at a truly vast scale with global impact? As part of AFT (Amazon Fulfillment Technologies) AI, a group of over 50 scientists and engineers, we are on a mission to build a new generation of dynamic end-to-end prediction models (and agents) for our warehouses. These models will be able to understand and make use of petabytes of human-centered as well as process information from our warehouse systems and robotic work cells, and learn to perceive and act to further improve our world-class customer experience – at Amazon scale. We are looking for a Senior Manager of Applied Science who will help us build next-level solutions in a full warehouse with the help of generative AI, graph neural networks, and LLMs. Together, we will be pushing beyond the state of the art in simulation and optimization of one of the most complex systems in the world: Amazon's Fulfillment Network. Key job responsibilities In this role, you will manage a talented team of scientists to to build large-scale GenAI models that will be able to understand and predict the state and future of our buildings, network, and orders. You will face a high level of research ambiguity and problems that require creative, ambitious, and inventive solutions. You will lead a team of scientists to solve cutting-edge problems going beyond the published state of the art that will drive transformative change on a truly global scale. You will collaborate with teams of engineers to leverage solutions in production. You will lead the vision and implementation and communicate both to higher level leadership at Amazon. If you thrive in a dynamic environment and are passionate about pushing the boundaries of generative AI, LLMs, and automated fulfillment solutions, we want to hear from you. About the team Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. The AFT AI team has deep expertise developing cutting edge AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch.

Alexa International Tech (AIT) team is looking for a passionate, talented, and inventive Senior Applied Scientist to help build industry-leading technology with Large Language Models (LLM's) and multimodal systems, requiring strong deep learning and generative models knowledge. Key job responsibilities As a Senior Applied Scientist with the AIT team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistance technology. You will leverage Amazon’s heterogeneous data sources, unique but diverse international customer nuances and large-scale computing resources to accelerate advances in voice domain in multi-modal setup. The ideal candidate possesses a solid understanding of machine learning fundamentals and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, and excel at swiftly delivering impactful solutions while iterating based on user feedback. A day in the life - Analyze, understand, and model customer behavior and the customer experience based on large scale data - especially showing passion towards solving for international customer-centric challenges - Build novel online & offline evaluation metrics and methodologies for personal digital assistants and customer scenarios on multi-modal devices - Innovate and deliver deep learning-based innovation across life-cycle such as policy-based learning, international customer specific model performance tuning - Quickly experiment and setup experimentation framework for agile model and data analysis or A/B testing - Contribute through industry first research to drive the innovation forward

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Our Prime Air Drone Vehicle Design and Test team within Flight Sciences is looking for an outstanding engineer to help us rapidly configure, design, analyze, prototype, and test innovative drone vehicles. You’ll be responsible for assessing the Aerodynamics, Performance, and Stability & Control characteristics of vehicle designs. You’ll help build and utilize our suite of Multi-disciplinary Optimization (MDO) tools. You’ll explore new and novel drone vehicle conceptual designs in both focused and wide open design spaces, with the ultimate goal of meeting our customer requirements. You’ll have the opportunity to prototype vehicle designs and support wind tunnel and other testing of vehicle designs. You will directly support the Office of the Chief Program Engineer, and work closely across all vehicle subsystem teams to ensure integrated designs that meet performance, reliability, operability, manufacturing, and cost requirements. About the team Our Flight Sciences Vehicle Design & Test organization includes teams that span the following disciplines: Aerodynamics, Performance, Stability & Control, Configuration & Spatial Integration, Loads, Structures, Mass Properties, Multi-disciplinary Optimization (MDO), Wind Tunnel Testing, Noise Testing, Flight Test Instrumentation, and Rapid Prototyping.

We are seeking a highly motivated PhD Research Scientist Intern to join our robotics teams at Amazon. This internship offers a unique opportunity to work on cutting-edge robotics projects that directly impact millions of customers worldwide. You will collaborate with world-class experts, tackle groundbreaking research problems, and contribute to the development of innovative solutions that shape the future of robotics and artificial intelligence. As a Research Scientist intern, you will be challenged to apply theory into practice through experimentation and invention, develop new algorithms using modeling software and programming techniques for complex problems, implement prototypes, and work with massive datasets. You'll find yourself at the forefront of innovation, working with large language models, multi-modal models, and modern reinforcement learning techniques, especially as applied to real-world robots. Imagine waking up each morning, fueled by the excitement of solving intricate puzzles that have a direct impact on Amazon's operational excellence. Your day might begin by collaborating with cross-functional teams, exchanging ideas and insights to develop innovative solutions in robotics and AI. You'll then immerse yourself in a world of data and algorithms, leveraging your expertise in large language models and multi-modal systems to uncover hidden patterns and drive operational efficiencies. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Amazon has positions available for Research Scientist Internships in, but not limited to, Bellevue, WA; Boston, MA; Cambridge, MA; New York, NY; Santa Clara, CA; Seattle, WA; Sunnyvale, CA, and San Francisco, CA. We are particularly interested in candidates with expertise in: Robotics, Computer Vision, Artificial Intelligence, Causal Inference, Time Series, Large Language Models, Multi-Modal Models, and Reinforcement Learning. In this role, you gain hands-on experience in applying cutting-edge analytical and AI techniques to tackle complex business challenges at scale. If you are passionate about using data-driven insights and advanced AI models to drive operational excellence in robotics, we encourage you to apply. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail, and have the ability to thrive in a fast-paced, ever-changing environment. A day in the life Work alongside global experts to develop and implement novel scalable algorithms in robotics, incorporating large language models and multi-modal systems. Develop modeling techniques that advance the state-of-the-art in areas of robotics, particularly focusing on modern reinforcement learning for real-world robotic applications. Anticipate technological advances and work with leading-edge technology in AI and robotics. Collaborate with Amazon scientists and cross-functional teams to develop and deploy cutting-edge robotics solutions into production, leveraging the latest in language models and multi-modal AI. Contribute to technical white papers, create technical roadmaps, and drive production-level projects that support Amazon Science in the intersection of robotics and advanced AI. Embrace ambiguity, maintain strong attention to detail, and thrive in a fast-paced, ever-changing environment at the forefront of AI and robotics research.

Have you ever wondered how Amazon launches and maintains a consistent customer experience across hundreds of countries and languages it serves its customers? Are you passionate about data and mathematics, and hope to impact the experience of millions of customers? Are you obsessed with designing simple algorithmic solutions to very challenging problems? If so, we look forward to hearing from you! At Amazon, we strive to be Earth's most customer-centric company, where both internal and external customers can find and discover anything they want in their own language of preference. Our Translations Services (TS) team plays a pivotal role in expanding the reach of our marketplace worldwide and enables thousands of developers and other stakeholders (Product Managers, Program Managers, Linguists) in developing locale specific solutions. Amazon Translations Services (TS) is seeking a Senior Applied Scientist to be based in our Seattle office. As a key member of the Science and Engineering team of TS, this person will be responsible for designing algorithmic solutions based on data and mathematics for translating billions of words annually across 130+ and expanding set of locales. The successful applicant will ensure that there is minimal human touch involved in any language translation and accurate translated text is available to our worldwide customers in a streamlined and optimized manner. With access to vast amounts of data, cutting-edge technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way customers and stakeholders engage with Amazon and our platform worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerce. Key job responsibilities * Lead and innovate in applying advanced NLP and LLM techniques to solve complex language translation challenges in e-commerce, driving product-level improvements for our international marketplaces. * Architect and implement novel, scalable machine learning solutions that enhance translation quality evaluation and improve translation pipeline efficiency across multiple teams and systems. * Spearhead cross-functional collaborations to define strategic project requirements, establish organization-wide success metrics, and deliver high-impact solutions aligning with broader business objectives. * Drive comprehensive data analysis to uncover non-obvious insights in multilingual data, relaying findings into actionable strategies that influence product roadmaps and capabilities for language technologies. * Pioneer and implement cutting-edge modeling techniques for machine translation quality assessment and pipeline optimization, leading the team's scientific agenda. Invent new methodologies when existing approaches fall short, advancing the state-of-the-art. * Serve as a recognized expert in LLM applications for e-commerce translation, communicating complex concepts to diverse stakeholders including senior leadership. Influence organization-wide adoption of innovative approaches in language translation technologies. * Actively mentor team members, elevating scientific capabilities and fostering a culture of innovation and rigorous inquiry in machine translation and evaluation. About the team We are a start-up mindset team. As the long-term technical strategy is still taking shape, there is a lot of opportunity for this fresh Science team to innovate by leveraging Gen AI technoligies to build scalable solutions from scratch. Our Vision: Language will not stand in the way of anyone on earth using Amazon products and services. Our Mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. Key job responsibilities We are seeking an Applied Scientist who has a solid background in applied Machine Learning and Data Science, deep passion for building data-driven products, ability to formulate data insights and scientific vision, and has a proven track record of executing complex projects and delivering business impact. Specific responsibilities include: • Data driven insights to accelerate acquisition of new members. • Grow benefits adoption based on customer segment, vertical, and drive customers to their "aha moment". • Work closely with software engineering teams to drive model implementations and new feature creations. • Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation • Advance team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner. About the team The Marketing Science team applies scientific methods and research techniques to enhance our understanding of AB consumer behavior, market trends, and the effectiveness of marketing strategies. Our goal is to develop and advance theories and models that can be used to make informed decisions in marketing and to provide insights into consumer decision-making processes. Additionally, we seek to identify and explore emerging trends and technologies in marketing, and to develop innovative approaches for addressing the challenges and opportunities in the field.

Amazon’s global talent management and compensation (GTMC) organization is looking for a Senior Applied Scientist to join our interdisciplinary science team. The role will lead our strategic science investments to develop and refine Generative AI solutions in our experiences that help more than 1.5 million employees build rewarding careers and shape how we manage Amazon's talent. GTMC is responsible for managing all aspects of Amazon employees' careers, from onboarding to exit. We build intelligent products that are used by employees, their managers and senior leadership to grow, develop and reward Amazon’s talent. The domains we cover include career development, talent evaluation, employee-role matching, promotions, organizational design and succession planning, and new areas that address the evolving needs of our diverse employee base. We are looking for an experienced applied scientist who has experience building, applying and customizing GenAI solutions to solve customer problems. As a senior applied scientist on the team, you will play a critical role in driving the development of GenAI technologies that handle Amazon-scale use cases and have a significant impact on our employees' lives. You will have the opportunity to lead exciting problems, publish and patent your work in one of the most high impact, innovative and unconventional applications of science in the People Experience and Technology space. If this kind of work excites you, reach out to us to find out more! Key job responsibilities - Provide scientific thought leadership in GenAI solution development for our science and engineering teams - Prototype and iterate on GenAI solutions for capabilities across writing feedback, summarization, information retrieval, content generation and orchestration. - Participate in scoping feature and business planning roadmap of GTMC’s science investments - Design and execute science-based product ideas and features, project plans and communicate with stakeholders - Partner with engineers to productionize GenAI and other science models at the scale of Amazon - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team About the team GTMC's science team is an experienced central interdisciplinary organization of scientists spanning machine learning, economics and research that builds science models for Amazon's worldwide employee-facing talent management products, designs and supports experiments for product features, and measures impact of product and program initiatives across the broader organization. Examples of our work include GenAI-powered summarization and writing assistants, content and people recommendation systems, scalable experimentation products and measuring organizational north star metrics.

The Think Forward Lab team at Deep Science for Systems & Services (DS3), AWS AI/ML is looking for world class scientists and engineers to join its group working on deployment of structure-aware next generation systems that can reason over heterogenous data assets and reduce hallucination making AI systems reliable. The team develops AI systems that utilize structure exhibit autonomous proficiency across a wide range of domains, demonstrating competency in many (complex) tasks previously performed by human knowledge workers. To accomplish this goal we are seeking scientists with expertise in large language models, graph machine learning, user alignment, neuro-symbolic AI, synthetic data generation and agentic environments. This is a role that combines science knowledge, technical strength, and product focus. It will be your job to develop novel generative AI-based agentic systems and algorithms while working with the engineering team to integrate them into different projects in the AWS AI portfolio of services. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists. Key job responsibilities You will be a hands on contributor to science at Amazon. You will help raise the scientific bar by mentoring, educating, and publishing in your field. You will help build the scientific roadmap for graph retrieval augmented generation, agents, neuro-symbolic AI and LLMs. You will be a technical leader in your domain. You will be a strong mentor and lead for your team. A day in the life Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. About the team The DS3 org encompasses scientists who work closely with different AWS AI/ML product services, innovating on the behalf of our customers customers. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Interested in helping build Prime's content and offer experimentation system to drive huge business impact on millions of customers? Join our team of Scientists and Engineers developing algorithms to adaptively generate and experiment on new content, personalize, and optimize the customer experience with Amazon Prime. This includes identifying who our customers are and providing them with personalized relevant content. As an ML lead, you will partner directly with product owners to intake, build, and directly apply your modeling solutions. There are numerous scientific and technical challenges you will get to tackle in this role, such as adaptive experimentation, structured multi-armed bandits and its application to various types of experimentation and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from LLM's, Gen AI, deep learning, multi-armed bandits, optimization, and RL. As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of. You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Redshift, Sagemaker, DynamoDB, S3, ...), various ML algorithms and techniques (Random Forests, Neural Networks, supervised/unsupervised/semi-supervised/reinforcement learning, LLM's), and statistical modeling techniques. Major responsibilities - Build and develop machine learning models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Bandits and Reinforcement Learning for Experimentation and Optimization Systems. - Develop offline policy estimation tools and integrate with reporting systems. - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.

The Data Scientist in NLP within Customer Engagement Tech, Self-Service and Automation team will work on the research, design, and implementation of solutions to key challenges in developing, evaluating and deploying solutions based on large pretrained language models into conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves model development in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation and assessment of dialogue quality and style of the conversational model. Key job responsibilities 1. Lead the development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation and dialogue quality assessment. 3. Collaborate with cross-functional teams, including applied scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. 5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. 6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.