Careers

Are you inspired by invention? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Last Mile Solutions Engineering team. WW AMZL Solutions Engineering team is looking to build out our Senior Simulation team to drive innovation across our Last Mile network. We start with the customer and work backwards in everything we do. If you’re interested in joining a rapidly growing team working to build a unique, solutions advisory group with a relentless focus on the customer, you’ve come to the right place. This is a blue-sky role that gives you a chance to roll up your sleeves and dive into big data sets in order to build discrete event 3D simulations using tools like Flexsim, Anylogic, Emulate 3D etc and experimentation systems at scale, build optimization algorithms and leverage cutting-edge technologies across Amazon. This is an opportunity to think big about how to solve a challenging problem for the customers. As a Sr. Simulation Scientist, you are expected to deep dive into complex problems and drive relentlessly towards innovative solutions working with cross functional teams. Be comfortable interfacing and influencing various functional teams and individuals at all levels of the organization in order to be successful. Lead strategic modelling and simulation projects related to drive process design decisions. Your expertise in synthesizing and communicating insights and recommendations to audiences of varying levels of technical sophistication will enable you to answer specific business questions and innovate for the future. You will apply cutting edge designs and methodologies for complex use cases across Last Mile network to drive innovation. In addition, you will contribute to the end state vision for simulation and experimentation of future delivery stations at Amazon. Key job responsibilities Key job responsibilities • Lead the design, implementation, and delivery of the simulation data science solutions to perform system of systems discrete event simulations for significantly complex operational processes that have a long-term impact on a product, business, or function using FlexSim, Demo 3D, AnyLogic or any other Discrete Event Simulation (DES) software packages • Lead strategic modeling and simulation research projects to drive process design decisions • Be an exemplary practitioner in simulation science discipline to establish best practices and simplify problems to develop discrete event simulations faster with higher standards • Identify and tackle intrinsically hard process flow simulation problems (e.g., highly complex, ambiguous, undefined, with less existing structure, or having significant business risk or potential for significant impact • Deliver artifacts that set the standard in the organization for excellence, from process flow control algorithm design to validation to implementations to technical documents using simulations • Be a pragmatic problem solver by applying judgment and simulation experience to balance cross-organization trade-offs between competing interests and effectively influence, negotiate, and communicate with internal and external business partners, contractors and vendors for multiple simulation projects • Provide simulation data and measurements that influence the business strategy of an organization. Write effective white papers and artifacts while documenting your approach, simulation outcomes, recommendations, and arguments • Lead and actively participate in reviews of simulation research science solutions. You bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding within simulation data science discipline • Pay a significant role in the career development of others, actively mentoring and educating the larger simulation data science community on trends, technologies, and best practices • Use advanced statistical /simulation tools and develop codes (python or another object oriented language) for data analysis , simulation, and developing modeling algorithms • Lead and coordinate simulation efforts between internal teams and outside vendors to develop optimal solutions for the network, including equipment specification, material flow control logic, process design, and site layout • Deliver results according to project schedules and quality A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Welcome to Amazon's Worldwide Returns & ReCommerce (WWR&R) Team At WWR&R, we're revolutionizing returns management through our innovative "Zero Initiative," focusing on eliminating return costs, waste, and defects. Our mission extends beyond conventional business metrics to create lasting value for our customers, company, and environment. As pioneers in Amazon's circular economy, we're transforming how returns are handled through edge technology and operational excellence. Our approach combines sophisticated machine learning, automated routing systems, and innovative reuse channels to create seamless experiences for our customers while significantly reducing environmental impact. Our diverse team of experts in business, technology, and operations works collaboratively to manage the complete lifecycle of returned and damaged products. We're developing next-generation solutions that streamline the returns process, enhance product support, and create sustainable reuse opportunities. Join us in building scalable, high-impact solutions that shape the future of sustainable commerce while delivering exceptional customer experiences. At WWR&R, you'll be part of an innovative team that's committed to transforming returns management while contributing to a more sustainable future. Key job responsibilities -Design, develop, and evaluate highly innovative models for Natural Language Programming (NLP), Large Language Model (LLM), or Large Computer Vision projects. -Use SQL to query and analyze the data. -Use Python, Jupyter notebook, and Pytorch to train/test/deploy ML models. -Use machine learning and analytical techniques to create scalable solutions for business problems. -Research and implement novel machine learning and statistical approaches. -Mentor junior scientists and interns by providing technical guidance for their projects. -Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience, identify return root cause, optimize re-use, and evaluate the returned package. Our problems touch multiple modalities spanning from: textual, categorical, image, to speech data. We operate at large scale and rely on state-of-the-art modeling techniques to power our ML models

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! In Prime Video READI, our mission is to automate infrastructure scaling and operational readiness. We are growing a team specialized in time series modeling, forecasting, and release safety. This team will invent and develop algorithms for forecasting multi-dimensional related time series. The team will develop forecasts on key business dimensions with optimization recommendations related to performance and efficiency opportunities across our global software environment. As a founding member of the core team, you will apply your deep coding, modeling and statistical knowledge to concrete problems that have broad cross-organizational, global, and technology impact. Your work will focus on retrieving, cleansing and preparing large scale datasets, training and evaluating models and deploying them to production where we continuously monitor and evaluate. You will work on large engineering efforts that solve significantly complex problems facing global customers. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined. You must be equally comfortable digging in to business requirements as you are drilling into design with development teams and developing production ready learning models. You consistently bring strong, data-driven business and technical judgment to decisions. You will work with internal and external stakeholders, cross-functional partners, and end-users around the world at all levels. Our team makes a big impact because nothing is more important to us than delivering for our customers, continually earning their trust, and thinking long term. You are empowered to bring new technologies to your solutions. If you crave a sense of ownership, this is the place to be.

Amazon’s Last Mile Team is looking for a passionate individual with strong optimization and analytical skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world. Last Mile builds global solutions that enable Amazon to attract an elastic supply of drivers, companies, and assets needed to deliver Amazon's and other shippers' volumes at the lowest cost and with the best customer delivery experience. Last Mile Science team owns the core decision models in the space of jurisdiction planning, delivery channel and modes network design, capacity planning for on the road and at delivery stations, routing inputs estimation and optimization. Our research has direct impact on customer experience, driver and station associate experience, Delivery Service Partner (DSP)’s success and the sustainable growth of Amazon. Optimizing the last mile delivery requires deep understanding of transportation, supply chain management, pricing strategies and forecasting. Only through innovative and strategic thinking, we will make the right capital investments in technology, assets and infrastructures that allows for long-term success. Our team members have an opportunity to be on the forefront of supply chain thought leadership by working on some of the most difficult problems in the industry with some of the best product managers, scientists, and software engineers in the industry. Key job responsibilities Candidates will be responsible for developing solutions to better manage and optimize delivery capacity in the last mile network. The successful candidate should have solid research experience in one or more technical areas of Operations Research or Machine Learning. These positions will focus on identifying and analyzing opportunities to improve existing algorithms and also on optimizing the system policies across the management of external delivery service providers and internal planning strategies. They require superior logical thinkers who are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. To support their proposals, candidates should be able to independently mine and analyze data, and be able to use any necessary programming and statistical analysis software to do so. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs. As a senior scientist, you will also help coach/mentor junior scientists in the team.

Have you ever wondered how that Amazon box with the smile arrives so quickly, where it came from, and how much it cost Amazon to deliver? The WW Amazon Logistics, Business Analytics team manages the delivery of tens of millions of products every week to Amazon's customers, achieving on-time delivery in a cost-effective manner. We are seeking an enthusiastic, customer-obsessed Principal Applied Scientist with strong analytical skills to join our team. This role is crucial in optimizing Amazon's vast delivery network and will have significant impact on the customer experience, particularly in the final phase of delivery. As a Principal Applied Scientist, you will: 1. Address business challenges through building compelling cases and using data to influence change across the organization 2. Develop input and assumptions based on preexisting models to estimate costs and savings opportunities associated with varying levels of network growth and operations 3. Create metrics to measure business performance, identify root causes and trends, and prescribe action plans 4. Manage multiple high-impact projects simultaneously 5. Work with technology teams and product managers to develop new tools and systems supporting business growth 6. Communicate with and support various internal stakeholders and external audiences 7. Implement scheduling solutions, improve metrics, and develop scalable processes and tools The ideal candidate will have: - PhD in Operations Research, Statistics, Engineering, or Supply Chain Management - Extensive experience in operations research and data-driven decision making - Strong analytical and problem-solving skills - Robust program management and research science skills - Ability to work with a team and make independent decisions in ambiguous environments - Customer-obsessed mindset with a focus on improving the Amazon delivery experience This role offers the autonomy to think strategically and make data-driven decisions from day one. Join us in shaping the future of e-commerce delivery and addressing the core challenges in our world-class operations space! Key job responsibilities 1. Advanced Modeling and Algorithm Development: - Design and implement sophisticated machine learning models for logistics optimization - Develop complex time series forecasting algorithms for demand prediction and resource allocation 2. AI and Machine Learning Integration: - Architect and deploy AI-powered systems to enhance decision-making in logistics operations - Implement deep learning techniques for image recognition in package sorting and handling - Develop reinforcement learning algorithms for adaptive scheduling and resource management 3. Big Data Analytics and Processing: - Design and implement distributed computing solutions for processing massive logistics datasets - Utilize cloud computing platforms (e.g., AWS) for scalable data processing and analysis 5. AI-Driven Workflow Optimization: - Design and implement AI agents for autonomous decision-making in logistics processes - Create machine learning models for customer behavior analysis and personalized delivery options 6. Software Development and System Architecture: - Write efficient, scalable code in languages such as Python, Java, or C++ - Develop and maintain complex software systems for logistics optimization - Stay at the forefront of AI and ML research - Publish research findings in top-tier conferences and journals About the team We are Amazon's Last Mile Science and Analytics team, dedicated to improving e-commerce delivery. We work to optimize our vast network, forecast demand using machine learning, and enhance route efficiency. Our efforts focus on developing innovative delivery methods, applying AI to solve complex problems, and conducting geospatial analysis. We create simulations to refine processes and plan capacity effectively. Operating globally, we strive to develop adaptable solutions for diverse markets. We aim to advance logistics science, continually improving speed, efficiency, and customer satisfaction, in support of Amazon's mission to be Earth's most customer-centric company.

Are you passionate about developing generative AI, LLM and Vision solutions to revolutionize content understanding, automation, and robotics? Are you looking for opportunities to build and deploy them on real-world problems at a massive scale? At Amazon Fulfillment Technologies and Robotics, we are on a mission to build high-performance AI/Vision/NLP systems that understand and act to further improve our world-class customer experience - at Amazon scale. This role is with the Amazon Fulfillment Technologies (AFT) AI team, a group with deep expertise in developing and deploying AI solutions at scale to address complex business challenges within the Amazon Fulfillment Network. Our solutions leverage advanced techniques in machine learning, computer vision, and natural language processing, applied to a variety of data types, including text, event sequences, images, and video—often drawn from both existing and new hardware. The team is composed of scientists focused on creating innovative machine learning, NLP, and vision models, analysts who assess the business impact and performance of these solutions, and software engineers who build and maintain the necessary infrastructure, including ML pipeline setup, annotation pipelines, and library development. We are seeking an Applied Scientist with expertise in NLP (and preferably large language models). In this role, you will collaborate with a diverse team of scientists, engineers, product managers, and stakeholders to develop and scale innovative models across a wide range of initiatives. If you are a proactive, customer-focused individual with a passion for solving real-world problems through NLP, and thrive in a setting that values ownership and impact, this is the team for you. Key job responsibilities - Apply your expertise in AI/NLP/LLM to design, train, test and implement scalable solutions that address complex language-related challenges alongside our partner teams. - Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to define project requirements, establish success metrics, and deliver high-quality solutions. - Embrace a high level of research ambiguity that require creative, ambitious, and inventive solutions. - Continuously explore and evaluate state-of-the-art NLP techniques and methodologies to improve the accuracy and efficiency of language-related systems. - Communicate complex technical concepts effectively to both technical and non-technical stakeholders, providing clear explanations and guidance on proposed solutions and their potential impact. - Be a self-starter with a bias towards independent problem solving. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. The AFT AI team has deep expertise developing AI solutions at scale and successfully applying them to business problems in the Amazon Fulfillment Network. These solutions typically utilize machine learning and computer vision techniques, applied to text, sequences of events, images or video from existing or new hardware. We influence each stage of innovation from inception to deployment, developing a research plan, creating and testing prototype solutions, and shepherding the production versions to launch. Our team is the central machine learning and computer vision team supporting all of AFT. The team is comprised of scientists, who develop machine learning and computer vision solutions, analytics, who evaluate the expected business impact for a project and the performance of these solutions, and software engineers, who provide necessary support such as annotation pipelines and machine learning library development.

Amazon is looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning, systems, applied statistics and natural language technologies background to join our Learned Systems Group (LSG) and help build industry-leading large scale applied ML, AI and GenAI systems. As part of our LSG team in Amazon AWS, you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in systems, machine learning, artificial intelligence and human language technology. Key job responsibilities As a part of the LSG, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging AWS resources, one of the world’s leading cloud companies and you’ll be able to publish your work in top tier conferences and journals. A day in the life Your work will directly impact millions of our customers in the form of products and services, as well as contributing to the wider research community. You will gain hands on experience with Amazon’s heterogeneous large scale distributed systems, text and structured data sources, and large-scale computing resources to accelerate advances in systems and machine learning. The Learned Systems Group at AWS helps build the scientific foundations of our analytics systems, including Redshift, Athena and RDS. We constantly push the state of the art to deploy state of the art ML and AI techniques into our large scale systems and finding new ways to delight our customers. We are constantly faced with large scale systems and we apply rigorous research methods to improve them with efficient and scalable innovative solutions. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and the Astro household robot. What will you help us create? As a Principal Controls Scientist, you will be responsible for developing solutions to control complex electromechanical systems. You will take responsibility for developing models, performing analysis, and producing algorithms for the control and estimation of robotic systems that guide and inform mechanical and electrical designs, software implementation, and other software modules that affect overall device safety and performance. You will demonstrate cross-functional interaction to accomplish your goals. You will play a role in defining processes and methods to improve the productivity of the entire team. You will interface with Amazon teams outside your immediate organization to identify leverage opportunities with minimized dependencies. You will investigate applicable academic and industry research applications, identify and initiate investigations of production technologies, prototype and test solutions to support product features, and design and validate production designs that deliver an exceptional user experience. Key job responsibilities - Produce models and simulations of complex, high degree-of-freedom dynamic electromechanical systems - Design estimation and control algorithms that achieve performance targets within hardware and software constraints - Hands-on prototyping and testing on physical systems in the lab - Influence hardware and software design decisions owned by other teams to optimize system-level performance - Define key performance indicators and allocate error budgets across hardware and software modules - Perform root cause analysis of system-level failures and distinguish between hardware/software failures and hardware/software mitigations - Balance objectives of safety, performance, and cost in architectural design decisions - Lead cross-functional teams (controls, firmware, perception, planning, sensors, mechanical, electrical, etc.) to solve complex system integration issues - Translate business requirements to engineering requirements and identify trade-offs and sensitivities - Mentor junior and senior engineers in good design practice; actively participate in hiring of new team members About the team The Dynamic Systems and Control team develops models, algorithms, and code to bridge hardware and software development teams and bring robotic products to life. We contributed to Amazon Astro (https://www.amazon.com/Introducing-Amazon-Astro/dp/B078NSDFSB) and Echo Show 10 (https://www.amazon.com/echo-show-10/dp/B07VHZ41L8/), along with several new technology introductions and unannounced products currently in development.

The Smart Home team is focused on making Alexa the user interface for the home. From the simplest voice commands (turn on the lights, turn down the heat) to use cases spanning home security, home entertainment, and the home environment, we are evolving Alexa into intelligent, indispensable companion that automates daily routines, simplifies interaction with appliances and electronics, and alerts when something unusual is detected. You will be part of a team delivering features that are highly anticipated by media and well received by our customers. As a Senior Applied Scientist, you will work with other scientists and software developers to design and build the next generation of Smart Home voice control using the latest Large Language Models. And, you will have the satisfaction of working on a product your friends and family can relate to, and want to use every day. Key job responsibilities Developing new inference and training techniques to improve the performance of Large Language Models for Smart Home control and Automation. Developing robust techniques for synthetic data generation for training large models and maintaining model generalization. Mentoring junior scientists to improve their skills, knowledge, and their ability to get things done. About the team We are a team of Scientists, Machine Learning Engineers, and Software Developers that work together to make Alexa more insightful and proactive through ambient intelligence - with features like Alexa Hunches that automatically control Smart Home devices. We are interdisciplinary and we act like it -- we ask each other questions and value our different perspectives.

Are you passionate about leveraging data to deliver actionable insights that impact daily marketing activities at Amazon? The Customer Targeting team in Amazon is seeking an Applied Scientist to join our team to develop models for optimizing the performance of Amazon’s marketing initiatives across channels and advertising formats. You have experience applying modern machine learning methods to answer key business questions, make strategic and tactical recommendations for change, and work with business leaders to drive these to production. You are entrepreneurial and able to work in a highly collaborative environment. This role requires an individual with strong quantitative modeling skills and experience using statistical methods. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced and ever-changing environment. You will be expected to: - Leverage knowledge of statistics and optimization to frame decision-making problems for determining marketing spends across channels. - Predict future customer behavior and business conditions through machine learning and predictive modeling. - Use analytical and predictive techniques to build models for optimizing targeting. - Present proposals and results in a clear manner backed by data and coupled with actionable conclusions.