How Amazon’s Vulcan robots use touch to plan and execute motions

Unique end-of-arm tools with three-dimensional force sensors and innovative control algorithms enable robotic arms to “pick” items from and “stow” items in fabric storage pods.

This week, at Amazon’s Delivering the Future symposium in Dortmund, Germany, Amazon announced that its Vulcan robots, which stow items into and pick items from fabric storage pods in Amazon fulfillment centers (FCs), have completed a pilot trial and are ready to move into beta testing.

Storage bin.png
A robot-mounted fabric storage pod in an Amazon fulfillment center. Products in the pod bins are held in place by semi-transparent elastic bands.

Amazon FCs already use robotic arms to retrieve packages and products from conveyor belts and open-topped bins. But a fabric pod is more like a set of cubbyholes, accessible only from the front, and the items in the individual cubbies are randomly assorted and stacked and held in place by elastic bands. It’s nearly impossible to retrieve an item from a cubby or insert one into it without coming into physical contact with other items and the pod walls.

The Vulcan robots thus have end-of-arm tools — grippers or suction tools — equipped with sensors that measure force and torque along all six axes. Unlike the robot arms currently used in Amazon FCs, the Vulcan robots are designed to make contact with random objects in their work environments; the tool sensors enable them to gauge how much force they are exerting on those objects — and to back off before the force becomes excessive.

“A lot of traditional industrial automation — think of welding robots or even the other Amazon manipulation projects — are moving through free space, so the robot arms are either touching the top of a pile, or they're not touching anything at all,” says Aaron Parness, a director of applied science with Amazon Robotics, who leads the Vulcan project. “Traditional industrial automation, going back to the ’90s, is built around preventing contact, and the robots operate using only vision and knowledge of where their joints are in space.

“What's really new and unique and exciting is we are using a sense of touch in addition to vision. One of the examples I give is when you as a person pick up a coin off a table, you don't command your fingers to go exactly to the specific point where you grab the coin. You actually touch the table first, and then you slide your fingers along the table until you contact the coin, and when you feel the coin, that's your trigger to rotate the coin up into your grasp. You're using contact both in the way you plan the motion and in the way you control the motion, and our robots are doing the same thing.”

The Vulcan pilot involved six Vulcan Stow robots in an FC in Spokane, Washington; the beta trial will involve another 30 robots in the same facility, to be followed by an even larger deployment at a facility in Germany, with Vulcan Stow and Vulcan Pick working together.

Vulcan Stow
The Vulcan Stow robot visualizes the volume of space necessary to stow a new item in a fabric pod, and to create that space, it uses its extensible blade to move other items to the side.

Inside the fulfillment center

When new items arrive at an FC, they are stowed in fabric pods at a stowing station; when a customer places an order, the corresponding items are picked from pods at a picking station. Autonomous robots carry the pods between the FC’s storage area and the stations. Picked items are sorted into totes and sent downstream for packaging.

Aaron Parness.jpeg
Amazon Robotics director of applied science Aaron Parness with two Vulcan Pick robots.

The allocation of items to pods and pod shelves is fairly random. This may seem counterintuitive, but in fact it maximizes the efficiency of the picking and stowing operations. An FC might have 250 stowing stations and 100 picking stations. Random assortment minimizes the likelihood that any two picking or stowing stations will require the same pod at the same time.

To reach the top shelves of a pod, a human worker needs to climb a stepladder. The plan is for the Vulcan robots to handle the majority of stow and pick operations on the highest and lowest shelves, while humans will focus on the middle shelves and on more challenging operations involving densely packed bins or items, such as fluid containers, that require careful handling.

End-of-arm tools

The Vulcan robots' main hardware innovation is the end-of-arm tools (EOATs) they use to perform their specialized tasks.

The pick robot’s EOAT is a suction device. It also has a depth camera to provide real-time feedback on the way in which the contents of the bin have shifted in response to the pick operation.

Pick EOAT.png
The pick end-of-arm tool.

The stow EOAT is a gripper with two parallel plates that sandwich the item to be stowed. Each plate has a conveyer belt built in, and after the gripper moves into position, it remains stationary as the conveyer belts slide the item into position. The stow EOAT also has an extensible aluminum attachment that’s rather like a kitchen spatula, which it uses to move items in the bin aside to make space for the item being stowed.

Stow EAOT.png
The stow end-of-arm tool. The extensible aluminum plank, in its retracted position, extends slightly beyond the lower gripper.

Both the pick and stow robots have a second arm whose EOAT is a hook, which is used to pull down or push up the elastic bands covering the front of the storage bin.

Band arm.png
The band arm in action.

The stow algorithm

As a prelude to the stow operation, the stow robot’s EOAT receives an item from a conveyor belt. The width of the gripper opening is based on a computer vision system's inference of the item's dimensions.

Stow item grasping.png
The stow end-of-arm tool receiving an item from a conveyor belt.

The stow system has three pairs of stereo cameras mounted on a tower, and their redundant stereo imaging allows it to build up a precise 3-D model of the pod and its contents.

At the beginning of a stow operation, the robot must identify a pod bin with enough space for the item to be stowed. A pod’s elastic bands can make imaging the items in each bin difficult, so the stow robot’s imaging algorithm was trained on synthetic bin images in which elastic bands were added by a generative-AI model.

The imaging algorithm uses three different deep-learning models to segment the bin image in three different ways: one model segments the elastic bands; one model segments the bins; and the third segments the objects inside the bands. These segments are then projected onto a three-dimensional point cloud captured by the stereo cameras to produce a composite 3-D segmentation of the bin.

Stow vision algorithm.png
From right: a synthetic pod image, with elastic bands added by generative AI; the bin segmentation; the band segmentation; the item segmentation; the 3-D composite.

The stow algorithm then computes bounding boxes indicating the free space in each bin. If the sum of the free-space measurements for a particular bin is adequate for the item to be stowed, the algorithm selects the bin for insertion. If the bounding boxes are non-contiguous, the stow robot will push items to the side to free up space.

The algorithm uses convolution to identify space in a 2-D image in which an item can be inserted: that is, it steps through the image applying the same kernel — which represents the space necessary for an insertion — to successive blocks of pixels until it finds a match. It then projects the convolved 2-D image onto the 3-D model, and a machine learning model generates a set of affordances indicating where the item can be inserted and, if necessary, where the EOAT’s extensible blade can be inserted to move objects in the bin to the side.

Stow convolution.png
A kernel representing the space necessary to perform a task (left) is convolved with a 2-D image to identify a location where the task can be performed. A machine learning model then projects the 2-D model onto a 3-D representation and generates affordances (blue lines, right) that indicate where end-of-arm tools should be inserted.
Sweep affordance.png
If stowing an item requires sweeping objects in the bin to the side to create space, the stow affordance (yellow box) may overlap with objects depicted in the 3-D model. The blue line indicates where the extensible blade should be inserted to move objects to the side.

Based on the affordances, the stow algorithm then strings together a set of control primitives — such as approach, extend blade, sweep, and eject_item — to execute the stow. If necessary, the robot can insert the blade horizontally and rotate an object 90 degrees to clear space for an insertion.

“It's not just about creating a world model,” Parness explains. “It's not just about doing 3-D perception and saying, ‘Here's where everything is.’ Because we're interacting with the scene, we have to predict how that pile of objects will shift if we sweep them over to the side. And we have to think about like the physics of ‘If I collide with this T-shirt, is it going to be squishy, or is it going to be rigid?’ Or if I try and push on this bowling ball, am I going to have to use a lot of force? Versus a set of ping pong balls, where I'm not going to have to use a lot of force. That reasoning layer is also kind of unique.”

The pick algorithm

The first step in executing a pick operation is determining bin contents’ eligibility for robotic extraction: if a target object is obstructed by too many other objects in the bin, it’s passed to human pickers. The eligibility check is based on images captured by the FC’s existing imaging systems and augmented with metadata about the bins’ contents, which helps the imaging algorithm segment the bin contents.

Eligibility check.png
Sample results of the pick algorithm’s eligibility check. Eligible items are outlined in green, ineligible items in red.

The pick operation itself uses the EOAT’s built-in camera, which uses structured light — an infrared pattern projected across the objects in the camera’s field of view — to gauge depth. Like the stow operation, the pick operation begins by segmenting the image, but the segmentation is performed by a single MaskDINO neural model. Parness’s team, however, added an extra layer to the MaskDINO model, which classifies the segmented objects into four categories: (1) not an item (e.g., elastic bands or metal bars), (2) an item in good status (not obstructed), (3) an item below others, or (4) an item blocked by others.

Segment classification.png
An example of a segmented and classified bin image.

Like the stow algorithm, the pick algorithm projects the segmented image onto a point cloud indicating the depths of objects in the scene. The algorithm also uses a signed distance function to characterize the three-dimensional scene: free space at the front of a bin is represented with positive distance values, and occupied space behind a segmented surface is represented with negative distance values.

Next — without scanning barcodes — the algorithm must identify the object to be picked. Since the products in Amazon’s catalogue are constantly changing, and the lighting conditions under which objects are imaged can vary widely, the object identification compares target images on the fly to sample product images captured during other FC operations.

The product-matching model is trained through contrastive learning: it’s fed pairs of images, either same product photographed from different angles and under different lighting conditions, or two different products; it learns to minimize the distance between representations of the same object in the representational space and to maximize the distance between representations of different objects. It thus becomes a general-purpose product matcher.

Pick pose representation.png
A pick pose representation of a target object in a storage pod bin. Colored squares represent approximately flat regions of the object. Olive green rays indicate candidate adhesion points.

Using the 3-D composite, the algorithm identifies relatively flat surfaces of the target item that promise good adhesion points for the suction tool. Candidate surfaces are then ranked according to the signed distances of the regions around them, which indicate the likelihood of collisions during extraction.

Finally, the suction tool is deployed to affix itself to the highest-ranked candidate surface. During the extraction procedure, the suction pressure is monitored to ensure a secure hold, and the camera captures 10 low-res images per second to ensure that the extraction procedure hasn’t changed the geometry of the bin. If the initial pick point fails, the robot tries one of the other highly ranked candidates. In the event of too many failures, it passes the object on for human extraction.

“I really think of this as a new paradigm for robotic manipulation,” Parness says. “Getting out of the ‘I can only move through free space’ or ‘Touch the thing that's on the top of the pile’ to the new paradigm where I can handle all different kinds of items, and I can dig around and find the toy that's at the bottom of the toy chest, or I can handle groceries and pack groceries that are fragile in a bag. I think there's maybe 20 years of applications for this force-in-the-loop, high-contact style of manipulation.”

For more information about the Vulcan Pick and Stow robots, see the associated research papers: Pick | Stow.

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Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Key job responsibilities Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Set the long-term scientific vision and team strategy: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Chart a multi-year research roadmap, and build the team and plan to deliver it. Secure buy-in from VP-level leadership. Hire and grow scientific talent: Own recruiting, calibration, development, and retention for the science team. Mentor scientists toward senior and principal scope, and raise the scientific bar across the organization. Direct research on highly ambiguous, novel problems: Guide the team through foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. Drive cross-organizational alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio, with product and engineering leadership, to ensure scientific decisions compose into a coherent product. Deliver measurable business impact: Ensure your team's research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. Establish scientific rigor and operational excellence: Set the standard for experimentation, evaluation, and reproducibility, and the mechanisms that keep the science organization productive and accountable. Advance the state of the art: Enable and champion contributions to the external technical community through publications, patents, and open-source work that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
IN, HR, Gurugram
Work on ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Scientist II, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
US, NY, New York
At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We're solving a fundamental AI challenge: establishing product identity and relationships at unprecedented scale. Using Generative AI, Visual Language Models (VLMs), and multimodal reasoning, we determine what makes each product unique and how products relate to one another across Amazon's catalog. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity—from electronics to groceries to digital content. The research challenges are immense. GenAI and VLMs hold transformative promise for catalog understanding, but we operate where traditional methods fail: ambiguous problem spaces, incomplete and noisy data, inherent uncertainty, reasoning across both images and textual data, and explaining decisions at scale. Establishing product identities and groupings requires sophisticated models that reason across text, images, and structured data—while maintaining accuracy and trust for high-stakes business decisions affecting millions of customers daily. Amazon's Item and Relationship Platform group is looking for an innovative and customer-focused applied scientist to help us make the world's best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art algorithms, models, and services to infer product-to-product relationships that matter to our customers. You will pioneer advanced GenAI solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world's largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers. Key job responsibilities * Formulate novel research problems at the intersection of GenAI, multimodal learning, and large-scale information retrieval—translating ambiguous business challenges into tractable scientific frameworks * Design and implement leading models leveraging VLMs, foundation models, and agentic architectures to solve product identity, relationship inference, and catalog understanding at billion-product scale * Pioneer explainable AI methodologies that balance model performance with scalability requirements for production systems impacting millions of daily customer decisions * Own end-to-end ML pipelines from research ideation to production deployment—processing petabytes of multimodal data with rigorous evaluation frameworks * Define research roadmaps aligned with business priorities, balancing foundational research with incremental product improvements * Mentor peer scientists and engineers on advanced ML techniques, experimental design, and scientific rigor—building organizational capability in GenAI and multimodal AI * Represent the team in the broader science community—publishing findings, delivering tech talks, and staying at the forefront of GenAI, VLM, and agentic system research
IN, KA, Bengaluru
Amazon Ads is a multi-billion dollar global business that delivers advertising experiences across Amazon's owned-and-operated properties (including Prime Video, Twitch, Fire TV, and Amazon.com), third-party publisher networks, and emerging channels like generative AI-powered shopping experiences. As one of the fastest-growing segments of Amazon, we operate at unprecedented scale across desktop, mobile, connected TV, and emerging surfaces. Within Amazon Ads, Traffic Quality is a critical pillar of advertiser trust and marketplace integrity. Our mission is to build advanced capabilities that work at petabyte scale to detect sophisticated invalid traffic (IVT) which includes sophisticated non-human traffic, bot networks, and fraudulent engagement patterns across programmatic advertising. We are on a journey to establish Amazon Ads as an industry leader in traffic quality standards and transparency. Our research agenda focuses on staying ahead of adversarial actors through continuous innovation in detection methodologies, leveraging state-of-the-art techniques in deep learning and generative modeling, user behavior and multi-modal representation learning, anomaly detection, time-series analysis, and sparse labeling methods. We process billions of ad events daily, developing novel algorithms that balance precision and recall while operating under strict latency constraints. Our work directly protects hundreds of millions of dollars in advertiser spend annually while maintaining a seamless user experience. Key job responsibilities As a Data Scientist II in Traffic Quality, you will solve inherently hard problems in advertising fraud detection by applying advanced statistical techniques and machine learning. You'll work on systems that process billions of ad impressions and clicks per day, using Amazon's cloud services including EC2, S3, EMR, Sagemaker, and RedShift. - Define and frame new research problems in fraud detection where neither problem nor solution is well-defined. - Apply new machine learning approaches, models, and algorithms to detect sophisticated invalid traffic. - Apply domain knowledge to perform broad data analysis as a precursor to modeling and build business insights. - Work with unstructured and massive datasets to deliver results. - Produce research reports meeting top-tier external publication standards. - Mentor and develop junior scientists on the team. About the team Here are a few papers published by the team: 1/ [Scaling Generative Pre-training for User Ad Activity Sequences. AdKDD 2023.](https://assets.amazon.science/b7/42/03be071743d5a57cb1656e6caa34/scaling-generative-pre-training-for-user-ad-activity-sequences.pdf) 2/ [SLIDR: Real-time Robot Detection On Online Ads, IAAI 2023, Deployed Highly Innovative Applications of AI Track (AAAI 2023)](https://assets.amazon.science/75/2f/3b7106b143f38f7f4d2806388ace/real-time-detection-of-robotic-traffic-in-online-advertising.pdf) 3/ [Self-supervised Representation Learning Across Sequential and Tabular Features Using Transformers, NeurIPS 2022, First Table Representation Learning Workshop](https://openreview.net/forum?id=wIIJlmr1Dsk)