How Amazon’s Vulcan robots use touch to plan and execute motions

Unique end-of-arm tools with three-dimensional force sensors and innovative control algorithms enable robotic arms to “pick” items from and “stow” items in fabric storage pods.

This week, at Amazon’s Delivering the Future symposium in Dortmund, Germany, Amazon announced that its Vulcan robots, which stow items into and pick items from fabric storage pods in Amazon fulfillment centers (FCs), have completed a pilot trial and are ready to move into beta testing.

Storage bin.png
A robot-mounted fabric storage pod in an Amazon fulfillment center. Products in the pod bins are held in place by semi-transparent elastic bands.

Amazon FCs already use robotic arms to retrieve packages and products from conveyor belts and open-topped bins. But a fabric pod is more like a set of cubbyholes, accessible only from the front, and the items in the individual cubbies are randomly assorted and stacked and held in place by elastic bands. It’s nearly impossible to retrieve an item from a cubby or insert one into it without coming into physical contact with other items and the pod walls.

The Vulcan robots thus have end-of-arm tools — grippers or suction tools — equipped with sensors that measure force and torque along all six axes. Unlike the robot arms currently used in Amazon FCs, the Vulcan robots are designed to make contact with random objects in their work environments; the tool sensors enable them to gauge how much force they are exerting on those objects — and to back off before the force becomes excessive.

“A lot of traditional industrial automation — think of welding robots or even the other Amazon manipulation projects — are moving through free space, so the robot arms are either touching the top of a pile, or they're not touching anything at all,” says Aaron Parness, a director of applied science with Amazon Robotics, who leads the Vulcan project. “Traditional industrial automation, going back to the ’90s, is built around preventing contact, and the robots operate using only vision and knowledge of where their joints are in space.

“What's really new and unique and exciting is we are using a sense of touch in addition to vision. One of the examples I give is when you as a person pick up a coin off a table, you don't command your fingers to go exactly to the specific point where you grab the coin. You actually touch the table first, and then you slide your fingers along the table until you contact the coin, and when you feel the coin, that's your trigger to rotate the coin up into your grasp. You're using contact both in the way you plan the motion and in the way you control the motion, and our robots are doing the same thing.”

The Vulcan pilot involved six Vulcan Stow robots in an FC in Spokane, Washington; the beta trial will involve another 30 robots in the same facility, to be followed by an even larger deployment at a facility in Germany, with Vulcan Stow and Vulcan Pick working together.

Vulcan Stow
The Vulcan Stow robot visualizes the volume of space necessary to stow a new item in a fabric pod, and to create that space, it uses its extensible blade to move other items to the side.

Inside the fulfillment center

When new items arrive at an FC, they are stowed in fabric pods at a stowing station; when a customer places an order, the corresponding items are picked from pods at a picking station. Autonomous robots carry the pods between the FC’s storage area and the stations. Picked items are sorted into totes and sent downstream for packaging.

Aaron Parness.jpeg
Amazon Robotics director of applied science Aaron Parness with two Vulcan Pick robots.

The allocation of items to pods and pod shelves is fairly random. This may seem counterintuitive, but in fact it maximizes the efficiency of the picking and stowing operations. An FC might have 250 stowing stations and 100 picking stations. Random assortment minimizes the likelihood that any two picking or stowing stations will require the same pod at the same time.

To reach the top shelves of a pod, a human worker needs to climb a stepladder. The plan is for the Vulcan robots to handle the majority of stow and pick operations on the highest and lowest shelves, while humans will focus on the middle shelves and on more challenging operations involving densely packed bins or items, such as fluid containers, that require careful handling.

End-of-arm tools

The Vulcan robots' main hardware innovation is the end-of-arm tools (EOATs) they use to perform their specialized tasks.

The pick robot’s EOAT is a suction device. It also has a depth camera to provide real-time feedback on the way in which the contents of the bin have shifted in response to the pick operation.

Pick EOAT.png
The pick end-of-arm tool.

The stow EOAT is a gripper with two parallel plates that sandwich the item to be stowed. Each plate has a conveyer belt built in, and after the gripper moves into position, it remains stationary as the conveyer belts slide the item into position. The stow EOAT also has an extensible aluminum attachment that’s rather like a kitchen spatula, which it uses to move items in the bin aside to make space for the item being stowed.

Stow EAOT.png
The stow end-of-arm tool. The extensible aluminum plank, in its retracted position, extends slightly beyond the lower gripper.

Both the pick and stow robots have a second arm whose EOAT is a hook, which is used to pull down or push up the elastic bands covering the front of the storage bin.

Band arm.png
The band arm in action.

The stow algorithm

As a prelude to the stow operation, the stow robot’s EOAT receives an item from a conveyor belt. The width of the gripper opening is based on a computer vision system's inference of the item's dimensions.

Stow item grasping.png
The stow end-of-arm tool receiving an item from a conveyor belt.

The stow system has three pairs of stereo cameras mounted on a tower, and their redundant stereo imaging allows it to build up a precise 3-D model of the pod and its contents.

At the beginning of a stow operation, the robot must identify a pod bin with enough space for the item to be stowed. A pod’s elastic bands can make imaging the items in each bin difficult, so the stow robot’s imaging algorithm was trained on synthetic bin images in which elastic bands were added by a generative-AI model.

The imaging algorithm uses three different deep-learning models to segment the bin image in three different ways: one model segments the elastic bands; one model segments the bins; and the third segments the objects inside the bands. These segments are then projected onto a three-dimensional point cloud captured by the stereo cameras to produce a composite 3-D segmentation of the bin.

Stow vision algorithm.png
From right: a synthetic pod image, with elastic bands added by generative AI; the bin segmentation; the band segmentation; the item segmentation; the 3-D composite.

The stow algorithm then computes bounding boxes indicating the free space in each bin. If the sum of the free-space measurements for a particular bin is adequate for the item to be stowed, the algorithm selects the bin for insertion. If the bounding boxes are non-contiguous, the stow robot will push items to the side to free up space.

The algorithm uses convolution to identify space in a 2-D image in which an item can be inserted: that is, it steps through the image applying the same kernel — which represents the space necessary for an insertion — to successive blocks of pixels until it finds a match. It then projects the convolved 2-D image onto the 3-D model, and a machine learning model generates a set of affordances indicating where the item can be inserted and, if necessary, where the EOAT’s extensible blade can be inserted to move objects in the bin to the side.

Stow convolution.png
A kernel representing the space necessary to perform a task (left) is convolved with a 2-D image to identify a location where the task can be performed. A machine learning model then projects the 2-D model onto a 3-D representation and generates affordances (blue lines, right) that indicate where end-of-arm tools should be inserted.
Sweep affordance.png
If stowing an item requires sweeping objects in the bin to the side to create space, the stow affordance (yellow box) may overlap with objects depicted in the 3-D model. The blue line indicates where the extensible blade should be inserted to move objects to the side.

Based on the affordances, the stow algorithm then strings together a set of control primitives — such as approach, extend blade, sweep, and eject_item — to execute the stow. If necessary, the robot can insert the blade horizontally and rotate an object 90 degrees to clear space for an insertion.

“It's not just about creating a world model,” Parness explains. “It's not just about doing 3-D perception and saying, ‘Here's where everything is.’ Because we're interacting with the scene, we have to predict how that pile of objects will shift if we sweep them over to the side. And we have to think about like the physics of ‘If I collide with this T-shirt, is it going to be squishy, or is it going to be rigid?’ Or if I try and push on this bowling ball, am I going to have to use a lot of force? Versus a set of ping pong balls, where I'm not going to have to use a lot of force. That reasoning layer is also kind of unique.”

The pick algorithm

The first step in executing a pick operation is determining bin contents’ eligibility for robotic extraction: if a target object is obstructed by too many other objects in the bin, it’s passed to human pickers. The eligibility check is based on images captured by the FC’s existing imaging systems and augmented with metadata about the bins’ contents, which helps the imaging algorithm segment the bin contents.

Eligibility check.png
Sample results of the pick algorithm’s eligibility check. Eligible items are outlined in green, ineligible items in red.

The pick operation itself uses the EOAT’s built-in camera, which uses structured light — an infrared pattern projected across the objects in the camera’s field of view — to gauge depth. Like the stow operation, the pick operation begins by segmenting the image, but the segmentation is performed by a single MaskDINO neural model. Parness’s team, however, added an extra layer to the MaskDINO model, which classifies the segmented objects into four categories: (1) not an item (e.g., elastic bands or metal bars), (2) an item in good status (not obstructed), (3) an item below others, or (4) an item blocked by others.

Segment classification.png
An example of a segmented and classified bin image.

Like the stow algorithm, the pick algorithm projects the segmented image onto a point cloud indicating the depths of objects in the scene. The algorithm also uses a signed distance function to characterize the three-dimensional scene: free space at the front of a bin is represented with positive distance values, and occupied space behind a segmented surface is represented with negative distance values.

Next — without scanning barcodes — the algorithm must identify the object to be picked. Since the products in Amazon’s catalogue are constantly changing, and the lighting conditions under which objects are imaged can vary widely, the object identification compares target images on the fly to sample product images captured during other FC operations.

The product-matching model is trained through contrastive learning: it’s fed pairs of images, either same product photographed from different angles and under different lighting conditions, or two different products; it learns to minimize the distance between representations of the same object in the representational space and to maximize the distance between representations of different objects. It thus becomes a general-purpose product matcher.

Pick pose representation.png
A pick pose representation of a target object in a storage pod bin. Colored squares represent approximately flat regions of the object. Olive green rays indicate candidate adhesion points.

Using the 3-D composite, the algorithm identifies relatively flat surfaces of the target item that promise good adhesion points for the suction tool. Candidate surfaces are then ranked according to the signed distances of the regions around them, which indicate the likelihood of collisions during extraction.

Finally, the suction tool is deployed to affix itself to the highest-ranked candidate surface. During the extraction procedure, the suction pressure is monitored to ensure a secure hold, and the camera captures 10 low-res images per second to ensure that the extraction procedure hasn’t changed the geometry of the bin. If the initial pick point fails, the robot tries one of the other highly ranked candidates. In the event of too many failures, it passes the object on for human extraction.

“I really think of this as a new paradigm for robotic manipulation,” Parness says. “Getting out of the ‘I can only move through free space’ or ‘Touch the thing that's on the top of the pile’ to the new paradigm where I can handle all different kinds of items, and I can dig around and find the toy that's at the bottom of the toy chest, or I can handle groceries and pack groceries that are fragile in a bag. I think there's maybe 20 years of applications for this force-in-the-loop, high-contact style of manipulation.”

For more information about the Vulcan Pick and Stow robots, see the associated research papers: Pick | Stow.

Research areas

Related content

US, VA, Arlington
We are seeking an exceptional Data Scientist to join our team in PXT Central Science. The ideal candidate will thrive in a dynamic, multifaceted role where you'll translate complex business challenges into rigorous quantitative frameworks, extract actionable insights from structured and unstructured datasets, and architect science-backed, scalable solutions that elevate the experience of our 1 million+ employees worldwide. If you're energized by the opportunity to apply data science to our mission of making Amazon Earth's Best Employer, we want to hear from you. Key job responsibilities • Own the design, development, and maintenance of scalable models and prototypes leveraging statistical, machine learning, or GenAI methodologies to enhance employee experience. • Partner with scientists, engineers, and product leaders to solve for employee experience defects using scientific approaches, building new services and tools that deliverable measurable impact. • Author and maintain detailed technical documentation related to the projects you drive. • Communicate results to diverse audiences of varying technical background with effective writing, visualizations, and presentations • Stay current with emerging methods and technologies, and implement them strategically to amplify the team’s impact. About the team The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and Generative AI to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, engineering, and UX to develop and deliver solutions that measurably achieve this goal.
US, WA, Bellevue
The Amazon Fulfillment Technologies (AFT) Science team is looking for an exceptional Applied Scientist, with strong optimization and analytical skills, to develop production solutions for one of the most complex systems in the world: Amazon’s Fulfillment Network. At AFT Science, we design, build and deploy optimization, simulation, and machine learning solutions to power the production systems running at world wide Amazon Fulfillment Centers. We solve a wide range of problems that are encountered in the network, including labor planning and staffing, demand prioritization, pick assignment and scheduling, and flow process optimization. We are tasked to develop innovative, scalable, and reliable science-driven solutions that are beyond the published state of art in order to run frequently (ranging from every few minutes to every few hours per use case) and continuously in our large scale network. Key job responsibilities As an Applied Scientist, you will work with other scientists, software engineers, product managers, and operations leaders to develop scientific solutions and analytics using a variety of tools and observe direct impact to process efficiency and associate experience in the fulfillment network. Key responsibilities include: * Develop an understanding and domain knowledge of operational processes, system architecture and functions, and business requirements * Deep dive into data and code to identify opportunities for continuous improvement and/or disruptive new approach * Develop scalable mathematical models for production systems to derive optimal or near-optimal solutions for existing and new challenges * Create prototypes and simulations for agile experimentation of devised solutions * Advocate technical solutions to business stakeholders, engineering teams, and senior leadership * Partner with engineers to integrate prototypes into production systems * Design experiment to test new or incremental solutions launched in production and build metrics to track performance About the team Amazon Fulfillment Technology (AFT) designs, develops and operates the end-to-end fulfillment technology solutions for all Amazon Fulfillment Centers (FC). We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. The AFT Science team has expertise in operations research, optimization, scheduling, planning, simulation, and machine learning. We also have domain expertise in the operational processes within the FCs and their defects. We prioritize advancements that support AFT tech teams and focus areas rather than specific fields of research or individual business partners. We influence each stage of innovation from inception to deployment which includes both developing novel solutions or improving existing approaches. Resulting production systems rely on a diverse set of technologies, our teams therefore invest in multiple specialties as the needs of each focus area evolves.
US, WA, Seattle
We are seeking an exceptional Data Scientist to join our team in PXT Central Science. The ideal candidate will thrive in a dynamic, multifaceted role where you'll translate complex business challenges into rigorous quantitative frameworks, extract actionable insights from structured and unstructured datasets, and architect science-backed, scalable solutions that elevate the experience of our 1 million+ employees worldwide. If you're energized by the opportunity to apply data science to our mission of making Amazon Earth's Best Employer, we want to hear from you. Key job responsibilities • Own the design, development, and maintenance of scalable models and prototypes leveraging statistical, machine learning, or GenAI methodologies to enhance employee experience. • Partner with scientists, engineers, and product leaders to solve for employee experience defects using scientific approaches, building new services and tools that deliverable measurable impact. • Author and maintain detailed technical documentation related to the projects you drive. • Communicate results to diverse audiences of varying technical background with effective writing, visualizations, and presentations • Stay current with emerging methods and technologies, and implement them strategically to amplify the team’s impact. About the team The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, machine learning, and Generative AI to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science, engineering, and UX to develop and deliver solutions that measurably achieve this goal.
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.
US, WA, Bellevue
Amazon’s Last Mile Team is looking for a passionate individual with strong optimization and analytical skills to join its Last Mile Science team in the endeavor of designing and improving the most complex planning of delivery network in the world. Last Mile builds global solutions that enable Amazon to attract an elastic supply of drivers, companies, and assets needed to deliver Amazon's and other shippers' volumes at the lowest cost and with the best customer delivery experience. Last Mile Science team owns the core decision models in the space of jurisdiction planning, delivery channel and modes network design, capacity planning for on the road and at delivery stations, routing inputs estimation and optimization. Our research has direct impact on customer experience, driver and station associate experience, Delivery Service Partner (DSP)’s success and the sustainable growth of Amazon. Optimizing the last mile delivery requires deep understanding of transportation, supply chain management, pricing strategies and forecasting. Only through innovative and strategic thinking, we will make the right capital investments in technology, assets and infrastructures that allows for long-term success. Our team members have an opportunity to be on the forefront of supply chain thought leadership by working on some of the most difficult problems in the industry with some of the best product managers, scientists, and software engineers in the industry. Key job responsibilities Candidates will be responsible for developing solutions to better manage and optimize delivery capacity in the last mile network. The successful candidate should have solid research experience in one or more technical areas of Operations Research or Machine Learning. These positions will focus on identifying and analyzing opportunities to improve existing algorithms and also on optimizing the system policies across the management of external delivery service providers and internal planning strategies. They require superior logical thinkers who are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. To support their proposals, candidates should be able to independently mine and analyze data, and be able to use any necessary programming and statistical analysis software to do so. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs.
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers on a mission to develop a fault-tolerant quantum computer. Throughout your internship journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of Quantum Computing and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Quantum Research Science and Applied Science Internships in Santa Clara, CA and Pasadena, CA. We are particularly interested in candidates with expertise in any of the following areas: superconducting qubits, cavity/circuit QED, quantum optics, open quantum systems, superconductivity, electromagnetic simulations of superconducting circuits, microwave engineering, benchmarking, quantum error correction, fabrication, etc. Key job responsibilities In this role, you will work alongside global experts to develop and implement novel, scalable solutions that advance the state-of-the-art in the areas of quantum computing. You will tackle challenging, groundbreaking research problems, work with leading edge technology, focus on highly targeted customer use-cases, and launch products that solve problems for Amazon customers. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
US, WA, Bellevue
Alexa International Science team is looking for a passionate, talented, and inventive Senior Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. At this level, you will drive cross-team scientific strategy, influence partner teams, and deliver solutions that have broad impact across Alexa's international products and services. Key job responsibilities As a Senior Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs, particularly delivering industry-leading scientific research and applied AI for multi-lingual applications — a challenging area for the industry globally. Your work will directly impact our global customers in the form of products and services that support Alexa+. You will leverage Amazon's heterogeneous data sources and large-scale computing resources to accelerate advances in text, speech, and vision domains. The ideal candidate possesses a solid understanding of machine learning, speech and/or natural language processing, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environment, like to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and are able to influence and align multiple teams around a shared scientific vision.
US, WA, Bellevue
Amazon is seeking a Language Data Scientist to join the Alexa International science team as domain expert. This role focuses on expanding analysis and evaluation of conversational interaction data deliverables. The Language Data Scientist is an expert in conversation assessment processes, working closely with a team of skilled machine learning scientists and engineers, and is a key member in developing new conventions for relevant annotation workflows. The Language Data Scientist will be own unique data analysis and research requests that support the training and evaluation of LLMs and machine learning models, and the overall processing of a data collection. Key job responsibilities To be successful in this role, you must have a passion for data, efficiency, and accuracy. Specifically, you will: - Own data analyses for customer-facing features, including launch go/no-go metrics for new features and accuracy metrics for existing features - Handle unique data analysis requests from a range of stakeholders, including quantitative and qualitative analyses to elevate customer experience with speech interfaces - Lead and evaluate changing dialog evaluation conventions, test tooling developments, and pilot processes to support expansion to new data areas - Continuously evaluate workflow tools and processes and offer solutions to ensure they are efficient, high quality, and scalable - Provide expert support for a large and growing team of data analysts - Provide support for ongoing and new data collection efforts as a subject matter expert on conventions and use of the data - Conduct research studies to understand speech and customer-Alexa interactions - Collaborate with scientists and product managers, and other stakeholders in defining and validating customer experience metrics
US, WA, Bellevue
Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Set up experimentation frameworks for agile model analysis and A/B testing. * Collaborate with partner teams on LLM evaluation frameworks and post-training methodologies. * Contribute to end-to-end delivery of solutions from research to production, including reusable science components. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.