Amazon builds first foundation model for multirobot coordination

Trained on millions of hours of data from Amazon fulfillment centers and sortation centers, Amazon’s new DeepFleet models predict future traffic patterns for fleets of mobile robots.

Large language models and other foundation models have introduced a new paradigm in AI: large models trained in a self-supervised fashion — no data annotation required — on huge volumes of data can learn general competencies that allow them to perform a variety of tasks. The most prominent examples of this paradigm are in language, image, and video generation. But where else can it be applied?

At Amazon, one answer to that question is in managing fleets of robots. In June, we announced the development of a new foundation model for predicting the interactions of mobile robots on the floors of Amazon fulfillment centers (FCs) and sortation centers, which we call DeepFleet. We still have a lot to figure out, but DeepFleet can already help assign tasks to our robots and route them around potential congestion, increasing the efficiency of our robot deployments by 10%. That lets us deliver packages to customers more rapidly and at lower costs.

Robots laden with storage pods at a fulfillment center (left) and with packages at a sortation center (right).
Robots laden with storage pods at a fulfillment center (left) and with packages at a sortation center (right).

One question I get a lot is why we would need a foundation model to predict robots’ locations. After all, we know exactly what algorithms the robots are running; can’t we just simulate their interactions and get an answer that way?

There are two obstacles to this approach. First, accurately simulating the interactions of a couple thousand robots faster than real time is prohibitively resource intensive: our fleet already uses all available computation time to optimize its plans. In contrast, a learned model can quickly infer how traffic will likely play out.

Second, we see predicting robot locations as, really, a pretraining task, which we use to teach an AI to understand traffic flow. We believe that, just as pretraining on next-word prediction enabled chatbots to answer a diverse range of questions, pretraining on location prediction can enable an AI to generate general solutions for mobile-robot fleets.

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The success of a foundation model depends on having adequate training data, which is one of the areas where Amazon has an advantage. At the same time that we announced DeepFleet, we also announced the deployment of our millionth robot to Amazon FCs and sortation centers. We have literally billions of hours of robot navigation data that we can use to train our foundation models.

And of course, Amazon is also the largest provider of cloud computing resources, so we have the computational capacity to train and deploy models large enough to benefit from all that training data. One of our paper’s key findings is that, like other foundation models, a robot fleet foundation model continues to improve as the volume of training data increases.

In some ways, it’s natural to adapt LLM architectures to the problem of predicting robot location. An LLM takes in a sequence of words and projects that sequence forward, one word at a time. Similarly, a robot navigation model would take in a sequence of robot states or floor states and project it forward, one state at a time.

In other ways, the adaptation isn’t so straightforward. With LLMs, it’s clear what the inputs and outputs should be: words (or more precisely word parts, or tokens). But how about with robot navigation? Should the input to the model be the state of a single robot, and you produce a floor map by aggregating the outputs of multiple models? Or should the inputs and outputs include the state of the whole floor? And if they do, how do you represent the floor? As a set of features relative to the robot location? As an image? As a graph? And how do you handle time? Is each input to the model a snapshot taken at a regular interval? Or does each input represent a discrete action, whenever it took place?

We experimented with four distinct models that answer these questions in different ways. The basic setup is the same for all of them: we model the floor of an FC or sortation center as a grid whose cells can be occupied by robots, which are either laden (storage pods in an FC, packages in a sortation center) or unladen and have fixed orientations; obstacles; or storage or drop-off locations. Unoccupied cells make up travel lanes.

Sample models of a fulfillment center (top) and a sortation center (bottom).
Sample models of a fulfillment center (top) and a sortation center (bottom).

Like most machine learning systems of the past 10 years, our models produce embeddings of input data, or vector representations that capture data features useful for predictive tasks. All of our models make use of the Transformer architecture that is the basis of today’s LLMs. The Transformer’s characteristic feature is the attention mechanism: when determining its next output, the model determines how much it should attend to each data item it’s already seen — or to supplementary data. One of our models also uses a convolutional neural network, the standard model for image processing, while another uses a graph neural network to capture spatial relationships.

DeepFleet is the collective name for all of our models. Individually, they are the robot-centric model, the robot-floor model, the image-floor model, and the graph-floor model.

1. The robot-centric model

The robot-centric model focuses on one robot at a time — the “ego robot” — and builds a representation of its immediate environment. The model’s encoder produces an embedding of the ego robot’s state — where it is, what direction it’s facing, where it’s headed, whether it’s laden or unladen, and so on. The encoder also produces embeddings of the states of the 30 robots nearest the ego robot; the 100 nearest grid cells; and the 100 nearest objects (drop-off chutes, storage pods, charging stations, and so on).

A Transformer combines these embeddings into a single embedding, and a sequence of such embeddings — representing a sequence of states and actions the ego robot took — passes to a decoder. On the basis of that sequence, the decoder predicts the robot’s next action. This process happens in parallel for every robot on the floor. Updating the state of the floor as a whole is a matter of sequentially applying each robot’s predicted action.

Architecture of the robot-centric model.
Architecture of the robot-centric model.

2. The robot-floor model

With the robot-floor model, separate encoders produce embeddings of the robot states and fixed features of the floor cells. As the only changes to the states of the floor cells are the results of robotic motion, the floor state requires only a single embedding.

At decoding time, we use cross-attention between the robot embeddings and the floor state embedding to produce a new embedding for each robot that factors in floor state information. Then, for each robot, we use cross-attention between its updated embedding and those of each of the other robots to produce a final embedding, which captures both robot-robot and robot-floor relationships. The last layer of the model — the output head — uses these final embeddings to predict each robot’s next action.

The architecture of the robot-floor model..png
The architecture of the robot-floor model.

3. The image-floor model

Convolutional neural networks step through an input image, applying different filters to fixed-size blocks of pixels. Each filter establishes a separate processing channel through the network. Typically, the filters are looking for different image features, such as contours with particular shapes and orientations.

In our case, however, the “pixels” are cells of the floor grid, and each channel is dedicated to a separate cell feature. There are static features, such as fixed objects in particular cells, and dynamic features, such as the locations of the robots and their states.

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In each channel, representations of successive states of the floor are flattened — converted from 2-D grids to 1-D vectors — and fed to a Transformer. The Transformer’s attention mechanism can thus attend to temporal and spatial features simultaneously. The Transformer’s output is an encoding of the next floor state, which a convolutional decoder converts back to a 2-D representation.

4. The graph-floor model

A natural way to model the FC or sortation center floor is as a graph whose nodes are floor cells and whose edges encode the available movements between cells (for example, a robot may not move into a cell occupied by another object). We convert such a spatial graph into a spatiotemporal graph by adding temporal edges that connect each node to itself at a later time step.

Next, in the approach made standard by graph neural networks, we use a Transformer to iteratively encode the spatiotemporal graph as a set of node embeddings. With each iteration, a node’s embedding factors in information about nodes farther away from it in the graph. In parallel, the model also builds up a set of edge embeddings.

Each encoding block also includes an attention mechanism that uses the edge embeddings to compute attention scores between node embeddings. The output embedding thus factors in information about the distances between nodes, so it can capture long-range effects.

From the final set of node embeddings, we can decode a prediction of where each robot is, whether it is moving, what direction it is heading, etc.

The architecture of the graph-floor model.
The architecture of the graph-floor model.

Evaluation

We used two metrics to evaluate all four models’ performance. The first is dynamic-time-warping (DTW) distance between predictions and the ground truth across multiple dimensions, including robot position, speed, state, and the timing of load and unload events. The second metric is congestion delay error (CDE), or the relative error between delay predictions and ground truth.

Overall, the robot-centric model performed best, with the top scores on both CDE and the DTW distance on position and state predictions, but the robot-floor model achieved the top score on DTW distance for timing estimation. The graph-floor model didn’t fare quite as well, but its results were still strong at a significantly lower parameter count — 13 million, versus 97 million for the robot-centric model and 840 million for the robot-floor model.

The image-floor model didn’t work well. We suspect that this is because the convolutional filters of a convolutional neural network are designed to abstract away from pixel-level values to infer larger-scale image features, like object classifications. We were trying to use convolutional neural networks for pixel-level predictions, which they may not be suited for.

We also conducted scaling experiments with the robot-centric and graph-floor models, which showed that, indeed, model performance improved with increases in the volume of training data — an encouraging sign, given the amount of data we have at our disposal.

On the basis of these results, we are continuing to develop the robot-centric, robot-floor, and graph-floor models, initially using them to predict congestion, with the longer-term goal of using them to produce outputs like assignments of robots to specific retrieval tasks and target locations. You can read the full paper on arXiv.

Research areas

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The Amazon Fulfillment Technologies (AFT) Science team is seeking an exceptional Applied Scientist with strong operations research and optimization expertise to develop production solutions for one of the most complex systems in the world: Amazon's Fulfillment Network. At AFT Science, we design, build, and deploy optimization, statistics, machine learning, and GenAI/LLM solutions that power production systems running across Amazon Fulfillment Centers worldwide. We tackle a wide range of challenges throughout the network, including labor planning and staffing, pick scheduling, stow guidance, and capacity risk management. Our mission is to develop innovative, scalable, and reliable science-driven production solutions that exceed the published state of the art, enabling systems to run optimally and continuously (from every few minutes to every few hours) across our large-scale network. Key job responsibilities As an Applied Scientist, you will collaborate with scientists, software engineers, product managers, and operations leaders to develop optimization-driven solutions that directly impact process efficiency and associate experience in the fulfillment network. Your key responsibilities include: - Develop deep understanding and domain knowledge of operational processes, system architecture, and business requirements - Dive deep into data and code to identify opportunities for continuous improvement and disruptive new approaches - Design and develop scalable mathematical models for production systems to derive optimal or near-optimal solutions for existing and emerging challenges - Create prototypes and simulations for agile experimentation of proposed solutions - Advocate for technical solutions with business stakeholders, engineering teams, and senior leadership - Partner with software engineers to integrate prototypes into production systems - Design and execute experiments to test new or incremental solutions launched in production - Build and monitor metrics to track solution performance and business impact About the team Amazon Fulfillment Technology (AFT) designs, develops, and operates end-to-end fulfillment technology solutions for all Amazon Fulfillment Centers (FCs). We harmonize the physical and virtual worlds so Amazon customers can get what they want, when they want it. The AFT Science team brings expertise in operations research, optimization, statistics, machine learning, and GenAI/LLM, combined with deep domain knowledge of operational processes within FCs and their unique challenges. We prioritize advancements that support AFT tech teams and focus areas rather than specific fields of research or individual business partners. We influence each stage of innovation from inception to deployment, which includes both developing novel solutions and improving existing approaches. Our production systems rely on a diverse set of technologies, and our teams invest in multiple specialties as the needs of each focus area evolve.
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! The Creative X team within Amazon Advertising time aims to democratize access to high-quality creatives (audio, images, videos, text) by building AI-driven solutions for advertisers. To accomplish this, we are investing in understanding how best users can leverage Generative AI methods such as latent-diffusion models, large language models (LLM), generative audio (music and speech synthesis), computer vision (CV), reinforced learning (RL) and related. As an Applied Scientist you will be part of a close-knit team of other applied scientists and product managers, UX and engineers who are highly collaborative and at the top of their respective fields. We are looking for talented Applied Scientists who are adept at a variety of skills, especially at the development and use of multi-modal Generative AI and can use state-of-the-art generative music and audio, computer vision, latent diffusion or related foundational models that will accelerate our plans to generate high-quality creatives on behalf of advertisers. Every member of the team is expected to build customer (advertiser) facing features, contribute to the collaborative spirit within the team, publish, patent, and bring SOTA research to raise the bar within the team. As an Applied Scientist on this team, you will: - Drive the invention and development of novel multi-modal agentic architectures and models for the use of Generative AI methods in advertising. - Work closely and integrate end-to-end proof-of-concept Machine Learning projects that have a high degree of ambiguity, scale and complexity. - Build interface-oriented systems that use Machine Learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. - Curate relevant multi-modal datasets. - Perform hands-on analysis and modeling of experiments with human-in-the-loop that eg increase traffic monetization and merchandise sales, without compromising the shopper experience. - Run A/B experiments, gather data, and perform statistical analysis. - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. - Mentor and help recruit Applied Scientists to the team. - Present results and explain methods to senior leadership. - Willingness to publish research at internal and external top scientific venues. - Write and pursue IP submissions. Key job responsibilities This role is focused on developing new multi-modal Generative AI methods to augment generative imagery and videos. You will develop new multi-modal paradigms, models, datasets and agentic architectures that will be at the core of advertising-facing tools that we are launching. You may also work on development of ML and GenAI models suitable for advertising. You will conduct literature reviews to stay on the SOTA of the field. You will regularly engage with product managers, UX designers and engineers who will partner with you to productize your work. For reference see our products: Enhanced Video Generator, Creative Agent and Creative Studio. A day in the life On a day-to-day basis, you will be doing your independent research and work to develop models, you will participate in sprint planning, collaborative sessions with your peers, and demo new models and share results with peers, other partner teams and leadership. About the team The team is a dynamic team of applied scientists, UX researchers, engineers and product leaders. We reside in the Creative X organization, which focuses on creating products for advertisers that will improve the quality of the creatives within Amazon Ads. We are open to hiring candidates to work out of one of the following locations: UK (London), USA (Seattle).
US, CA, Palo Alto
Sponsored Products and Brands (SPB) is at the heart of Amazon Advertising, helping millions of advertisers—from small businesses to global brands—connect with customers at the moments that matter most. Our advertising solutions enable sellers, vendors, and brand owners to grow their businesses by reaching shoppers with relevant, engaging ads across Amazon's store and beyond. We're obsessed with delivering measurable results for advertisers while creating a delightful shopping experience for customers. Are you interested in defining the science behind the future of advertising? Sponsored Products and Brands science teams are pioneering breakthrough agentic AI systems—pushing the boundaries of large language models, autonomous reasoning, planning, and decision-making to build intelligent agents that fundamentally transform how advertisers succeed on Amazon. As an SPB applied science leader, you'll have end-to-end ownership of the product and scientific vision, research agenda, model architectures, and evaluation frameworks required to deliver state-of-the-art agentic AI solutions for our advertising customers. You'll get to work on problems that are fast-paced, scientifically rich, and deeply consequential. You'll also be able to explore novel research directions, take bold bets, and collaborate with remarkable scientists, engineers, and product leaders. We'll look for you to bring your diverse perspectives, deep technical expertise, and scientific rigor to make Amazon Advertising even better for our advertisers and customers. With global opportunities for talented scientists and science leaders, you can decide where a career in Amazon Ads Science takes you! We are kicking off a new initiative within SPB to leverage agentic AI solutions to revolutionize how advertisers create, manage, and optimize their advertising campaigns. This is a unique opportunity to lead a business-critical applied science initiative from its inception—defining the scientific charter, establishing foundational research pillars, and building a multi-year science roadmap for transformative impact. As the single-threaded applied science leader, you will build and guide a dedicated team of applied scientists, research scientists, and machine learning engineers, working closely with cross-functional engineering and product partners, to research, develop, and deploy agentic AI systems that fundamentally reimagine the advertiser journey. Your charter will begin with advancing the science behind intelligent agents that simplify campaign creation, automate optimization decisions through autonomous reasoning and planning, and deliver personalized advertising strategies at scale. You will pioneer novel approaches in areas such as LLM-based agent architectures, multi-step planning and tool use, retrieval-augmented generation, reinforcement learning from human and business feedback, and robust evaluation methodologies for agentic systems. You will expand to proactively identify and tackle the next generation of AI-powered advertising experiences across the entire SPB portfolio. This high-visibility role places you as the science leader driving our strategy to democratize advertising success—making it effortless for advertisers of all sizes to achieve their business goals while delivering relevant experiences for Amazon customers. Key job responsibilities Build, mentor, and lead a new, high-performing applied science organization of applied scientists, research scientists, and engineers, fostering a culture of scientific excellence, innovation, customer obsession, and ownership. Define, own, and drive the long-term scientific and product vision and research strategy for agentic AI-powered advertising experiences across Sponsored Products and Brands—identifying the highest-impact research problems and charting a path from exploration to production. Lead the research, design, and development of novel agentic AI models and systems—including LLM-based agent architectures, multi-agent orchestration, planning and reasoning frameworks, tool-use mechanisms, and retrieval-augmented generation pipelines—that deliver measurable value for advertisers and create delightful, intuitive experiences. Establish rigorous scientific methodology and evaluation frameworks for assessing agent performance, reliability, safety, and advertiser outcomes, setting a high bar for experimentation, reproducibility, and offline-to-online consistency. Partner closely with senior business, engineering, and product leaders across Amazon Advertising to translate advertiser pain points and business opportunities into well-defined science problems, and deliver cohesive, production-ready solutions that drive advertiser success. Drive execution from research to production at scale, ensuring models and agentic systems meet high standards for quality, robustness, latency, safety, and reliability for mission-critical advertising services operating at Amazon scale. Champion a culture of scientific inquiry and technical depth that encourages bold experimentation, publication of novel research, relentless simplification, and continuous improvement. Communicate your team's scientific vision, research breakthroughs, strategy, and progress to senior leadership and key stakeholders, ensuring alignment with broader Amazon Advertising objectives and contributing to Amazon's position at the forefront of applied AI. Develop a science roadmap directly tied to advertiser outcomes, revenue growth, and business plans, delivering on commitments for high-impact research and modeling initiatives that shape the future of AI-powered digital advertising.