How Amazon’s Vulcan robots use touch to plan and execute motions

Unique end-of-arm tools with three-dimensional force sensors and innovative control algorithms enable robotic arms to “pick” items from and “stow” items in fabric storage pods.

This week, at Amazon’s Delivering the Future symposium in Dortmund, Germany, Amazon announced that its Vulcan robots, which stow items into and pick items from fabric storage pods in Amazon fulfillment centers (FCs), have completed a pilot trial and are ready to move into beta testing.

Storage bin.png
A robot-mounted fabric storage pod in an Amazon fulfillment center. Products in the pod bins are held in place by semi-transparent elastic bands.

Amazon FCs already use robotic arms to retrieve packages and products from conveyor belts and open-topped bins. But a fabric pod is more like a set of cubbyholes, accessible only from the front, and the items in the individual cubbies are randomly assorted and stacked and held in place by elastic bands. It’s nearly impossible to retrieve an item from a cubby or insert one into it without coming into physical contact with other items and the pod walls.

The Vulcan robots thus have end-of-arm tools — grippers or suction tools — equipped with sensors that measure force and torque along all six axes. Unlike the robot arms currently used in Amazon FCs, the Vulcan robots are designed to make contact with random objects in their work environments; the tool sensors enable them to gauge how much force they are exerting on those objects — and to back off before the force becomes excessive.

“A lot of traditional industrial automation — think of welding robots or even the other Amazon manipulation projects — are moving through free space, so the robot arms are either touching the top of a pile, or they're not touching anything at all,” says Aaron Parness, a director of applied science with Amazon Robotics, who leads the Vulcan project. “Traditional industrial automation, going back to the ’90s, is built around preventing contact, and the robots operate using only vision and knowledge of where their joints are in space.

“What's really new and unique and exciting is we are using a sense of touch in addition to vision. One of the examples I give is when you as a person pick up a coin off a table, you don't command your fingers to go exactly to the specific point where you grab the coin. You actually touch the table first, and then you slide your fingers along the table until you contact the coin, and when you feel the coin, that's your trigger to rotate the coin up into your grasp. You're using contact both in the way you plan the motion and in the way you control the motion, and our robots are doing the same thing.”

The Vulcan pilot involved six Vulcan Stow robots in an FC in Spokane, Washington; the beta trial will involve another 30 robots in the same facility, to be followed by an even larger deployment at a facility in Germany, with Vulcan Stow and Vulcan Pick working together.

Vulcan Stow
The Vulcan Stow robot visualizes the volume of space necessary to stow a new item in a fabric pod, and to create that space, it uses its extensible blade to move other items to the side.

Inside the fulfillment center

When new items arrive at an FC, they are stowed in fabric pods at a stowing station; when a customer places an order, the corresponding items are picked from pods at a picking station. Autonomous robots carry the pods between the FC’s storage area and the stations. Picked items are sorted into totes and sent downstream for packaging.

Aaron Parness.jpeg
Amazon Robotics director of applied science Aaron Parness with two Vulcan Pick robots.

The allocation of items to pods and pod shelves is fairly random. This may seem counterintuitive, but in fact it maximizes the efficiency of the picking and stowing operations. An FC might have 250 stowing stations and 100 picking stations. Random assortment minimizes the likelihood that any two picking or stowing stations will require the same pod at the same time.

To reach the top shelves of a pod, a human worker needs to climb a stepladder. The plan is for the Vulcan robots to handle the majority of stow and pick operations on the highest and lowest shelves, while humans will focus on the middle shelves and on more challenging operations involving densely packed bins or items, such as fluid containers, that require careful handling.

End-of-arm tools

The Vulcan robots' main hardware innovation is the end-of-arm tools (EOATs) they use to perform their specialized tasks.

The pick robot’s EOAT is a suction device. It also has a depth camera to provide real-time feedback on the way in which the contents of the bin have shifted in response to the pick operation.

Pick EOAT.png
The pick end-of-arm tool.

The stow EOAT is a gripper with two parallel plates that sandwich the item to be stowed. Each plate has a conveyer belt built in, and after the gripper moves into position, it remains stationary as the conveyer belts slide the item into position. The stow EOAT also has an extensible aluminum attachment that’s rather like a kitchen spatula, which it uses to move items in the bin aside to make space for the item being stowed.

Stow EAOT.png
The stow end-of-arm tool. The extensible aluminum plank, in its retracted position, extends slightly beyond the lower gripper.

Both the pick and stow robots have a second arm whose EOAT is a hook, which is used to pull down or push up the elastic bands covering the front of the storage bin.

Band arm.png
The band arm in action.

The stow algorithm

As a prelude to the stow operation, the stow robot’s EOAT receives an item from a conveyor belt. The width of the gripper opening is based on a computer vision system's inference of the item's dimensions.

Stow item grasping.png
The stow end-of-arm tool receiving an item from a conveyor belt.

The stow system has three pairs of stereo cameras mounted on a tower, and their redundant stereo imaging allows it to build up a precise 3-D model of the pod and its contents.

At the beginning of a stow operation, the robot must identify a pod bin with enough space for the item to be stowed. A pod’s elastic bands can make imaging the items in each bin difficult, so the stow robot’s imaging algorithm was trained on synthetic bin images in which elastic bands were added by a generative-AI model.

The imaging algorithm uses three different deep-learning models to segment the bin image in three different ways: one model segments the elastic bands; one model segments the bins; and the third segments the objects inside the bands. These segments are then projected onto a three-dimensional point cloud captured by the stereo cameras to produce a composite 3-D segmentation of the bin.

Stow vision algorithm.png
From right: a synthetic pod image, with elastic bands added by generative AI; the bin segmentation; the band segmentation; the item segmentation; the 3-D composite.

The stow algorithm then computes bounding boxes indicating the free space in each bin. If the sum of the free-space measurements for a particular bin is adequate for the item to be stowed, the algorithm selects the bin for insertion. If the bounding boxes are non-contiguous, the stow robot will push items to the side to free up space.

The algorithm uses convolution to identify space in a 2-D image in which an item can be inserted: that is, it steps through the image applying the same kernel — which represents the space necessary for an insertion — to successive blocks of pixels until it finds a match. It then projects the convolved 2-D image onto the 3-D model, and a machine learning model generates a set of affordances indicating where the item can be inserted and, if necessary, where the EOAT’s extensible blade can be inserted to move objects in the bin to the side.

Stow convolution.png
A kernel representing the space necessary to perform a task (left) is convolved with a 2-D image to identify a location where the task can be performed. A machine learning model then projects the 2-D model onto a 3-D representation and generates affordances (blue lines, right) that indicate where end-of-arm tools should be inserted.
Sweep affordance.png
If stowing an item requires sweeping objects in the bin to the side to create space, the stow affordance (yellow box) may overlap with objects depicted in the 3-D model. The blue line indicates where the extensible blade should be inserted to move objects to the side.

Based on the affordances, the stow algorithm then strings together a set of control primitives — such as approach, extend blade, sweep, and eject_item — to execute the stow. If necessary, the robot can insert the blade horizontally and rotate an object 90 degrees to clear space for an insertion.

“It's not just about creating a world model,” Parness explains. “It's not just about doing 3-D perception and saying, ‘Here's where everything is.’ Because we're interacting with the scene, we have to predict how that pile of objects will shift if we sweep them over to the side. And we have to think about like the physics of ‘If I collide with this T-shirt, is it going to be squishy, or is it going to be rigid?’ Or if I try and push on this bowling ball, am I going to have to use a lot of force? Versus a set of ping pong balls, where I'm not going to have to use a lot of force. That reasoning layer is also kind of unique.”

The pick algorithm

The first step in executing a pick operation is determining bin contents’ eligibility for robotic extraction: if a target object is obstructed by too many other objects in the bin, it’s passed to human pickers. The eligibility check is based on images captured by the FC’s existing imaging systems and augmented with metadata about the bins’ contents, which helps the imaging algorithm segment the bin contents.

Eligibility check.png
Sample results of the pick algorithm’s eligibility check. Eligible items are outlined in green, ineligible items in red.

The pick operation itself uses the EOAT’s built-in camera, which uses structured light — an infrared pattern projected across the objects in the camera’s field of view — to gauge depth. Like the stow operation, the pick operation begins by segmenting the image, but the segmentation is performed by a single MaskDINO neural model. Parness’s team, however, added an extra layer to the MaskDINO model, which classifies the segmented objects into four categories: (1) not an item (e.g., elastic bands or metal bars), (2) an item in good status (not obstructed), (3) an item below others, or (4) an item blocked by others.

Segment classification.png
An example of a segmented and classified bin image.

Like the stow algorithm, the pick algorithm projects the segmented image onto a point cloud indicating the depths of objects in the scene. The algorithm also uses a signed distance function to characterize the three-dimensional scene: free space at the front of a bin is represented with positive distance values, and occupied space behind a segmented surface is represented with negative distance values.

Next — without scanning barcodes — the algorithm must identify the object to be picked. Since the products in Amazon’s catalogue are constantly changing, and the lighting conditions under which objects are imaged can vary widely, the object identification compares target images on the fly to sample product images captured during other FC operations.

The product-matching model is trained through contrastive learning: it’s fed pairs of images, either same product photographed from different angles and under different lighting conditions, or two different products; it learns to minimize the distance between representations of the same object in the representational space and to maximize the distance between representations of different objects. It thus becomes a general-purpose product matcher.

Pick pose representation.png
A pick pose representation of a target object in a storage pod bin. Colored squares represent approximately flat regions of the object. Olive green rays indicate candidate adhesion points.

Using the 3-D composite, the algorithm identifies relatively flat surfaces of the target item that promise good adhesion points for the suction tool. Candidate surfaces are then ranked according to the signed distances of the regions around them, which indicate the likelihood of collisions during extraction.

Finally, the suction tool is deployed to affix itself to the highest-ranked candidate surface. During the extraction procedure, the suction pressure is monitored to ensure a secure hold, and the camera captures 10 low-res images per second to ensure that the extraction procedure hasn’t changed the geometry of the bin. If the initial pick point fails, the robot tries one of the other highly ranked candidates. In the event of too many failures, it passes the object on for human extraction.

“I really think of this as a new paradigm for robotic manipulation,” Parness says. “Getting out of the ‘I can only move through free space’ or ‘Touch the thing that's on the top of the pile’ to the new paradigm where I can handle all different kinds of items, and I can dig around and find the toy that's at the bottom of the toy chest, or I can handle groceries and pack groceries that are fragile in a bag. I think there's maybe 20 years of applications for this force-in-the-loop, high-contact style of manipulation.”

For more information about the Vulcan Pick and Stow robots, see the associated research papers: Pick | Stow.

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We are seeking an Applied Scientist to focus on Robot Navigation. In this role, you'll research and develop advanced navigation systems that enable robots to move reliably and safely through complex, dynamic environments. You'll work across a broad spectrum of navigation approaches—from classical methods to learning-based techniques and foundation models—to build robust solutions for autonomous robot navigation. Key job responsibilities - Develop and implement robust navigation systems that enable reliable autonomous operation in complex, dynamic indoor environments with static and dynamic obstacles - Build simulation-based and on-device evaluation frameworks with comprehensive benchmarks and metrics for systematic comparison of navigation methods - Conduct sim-to-real transfer experiments, analyzing performance gaps and developing techniques to ensure reliable real-world navigation performance - Collaborate with world model, manipulation, and other teams to ensure seamless integration of navigation capabilities into the full robot system - Stay current with the latest advances in robot navigation, spatial reasoning, and related fields, and apply relevant findings to improve system performance - Mentor fellow scientists and engineers while maintaining strong individual technical contributions About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products.
US, WA, Seattle
Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world's largest companies. With nearly two decades of experience supporting hundreds of thousands of startups, including 80% of unicorns, we democratize cloud computing to help founders bring their innovative ideas to life. We support founders at every stage of their journey, from initial onboarding and credit programs to AI-powered guidance and scale solutions. Data is central to how we do this: it helps us identify high-potential startups early, personalize the guidance we deliver, and prioritize where we can create the most value for founders and for AWS. We are seeking an Applied Science Manager to lead a team of applied scientists and analysts building the data and machine learning capabilities behind AWS Startups. You will own the science roadmap end-to-end, from the data foundation that unifies signals about founders, startups, and their products, through a portfolio of machine learning models, to the surfaces that put insights in the hands of the teams and products that serve startups. You will balance hands-on technical leadership with people management, setting the technical bar for your team while developing their careers. Key job responsibilities · Lead, coach, and grow a team of applied scientists, business intelligence engineers, and business analysts; hire and develop talent and set a high technical bar. · Own and prioritize the team's science roadmap and set technical direction for its machine learning models and data assets, balancing rapid experimentation with production quality, cost, and reliability. · Scope scientific projects, design and evaluate experiments, and productionize models that deliver measurable impact, establishing measurement, evaluation, and operational-excellence standards so quality and impact are quantified and defensible. · Drive the science behind recommendation systems, startup segmentation and targeting, and fraud detection, delivering models that surface relevant opportunities, group and prioritize startups by need and fit, and protect the business from fraud and abuse. · Partner with product, engineering, design, and go-to-market teams to translate science into scalable products, and communicate strategy, results, and trade-offs clearly to technical and non-technical leaders. · Foster a culture of scientific rigor and rapid experimentation, and proactively identify and escalate risks with clear mitigation plans. About the team The AWS Startups team builds innovative products and platforms that support startup customers throughout their journey, from initial onboarding and credit programs to AI-powered guidance and scale solutions. Our portfolio serves hundreds of thousands of startup customers globally, and we partner with business development, field marketing, and solutions architecture teams worldwide. We are building the next generation of AI-native products that make world-class cloud expertise accessible to every founder.
US, WA, Seattle
Pricing is one of the most consequential decisions Amazon makes — and the science behind it needs to be causally rigorous, not just predictive. The P2 Optimization Science (P2OS) team builds the machine learning systems that power Amazon's pricing decisions at scale: demand lift models, customer lifetime value frameworks, and the experimentation infrastructure that validates whether our pricing changes actually work. We're hiring an Applied Scientist to own causal inference at the intersection of ML and pricing experimentation. This role exists because our team has identified a real gap: the methodological bridge between econometric analysis (owned by our economists) and production-scale ML pipelines (owned by our engineers) needs a practitioner who lives in both worlds. You'll build CATE estimation models, design analysis workflows for pricing weblabs, and develop the reusable causal ML infrastructure that the broader team — including non-ML scientists — can rely on. This is not a research role. The bias here is toward shipping production-quality causal pipelines with real downstream business impact. You'll measure success by what changes in LTV estimates, what pricing errors your models help avoid, and whether the economists on your team can actually use what you build. If you're a scientist who wants to work on hard causal identification problems in a high-stakes production environment — and who finds satisfaction in making rigorous methods accessible to a broader team — this role is for you. Key job responsibilities * Build causal ML pipelines for pricing — Design, train, evaluate, and deploy end-to-end causal estimation models for pricing use cases. * Own the science on heterogeneous treatment effects — Be the team SME on causal ML methodology: identification strategies, model selection, evaluation standards, and the tradeoffs between econometric and ML approaches to causal estimation. * Support pricing experiment analysis — Contribute causal analysis methodology to pricing weblab and A/B test post-analysis; build reusable tooling that economists can use without requiring ML expertise * Connect model outputs to business outcomes — Define, before writing code, what business metric each model moves; deliver model evaluation reports framed around pricing errors avoided and LTV estimate changes. * Evaluate and adopt novel techniques — Assess applicability of emerging causal inference methods (synthetic DiD, generalized random forests, causal representation learning) to Amazon's pricing context; write internal methodology proposals for adoption * Write internal documentation and methodology papers — Produce at least one internal write-up per half that connects a causal ML technique to a concrete pricing use case; make pipelines extensible and well-documented so other scientists can build on them. * Collaborate across disciplines — Partner closely with the Sr. Economist on identification strategy and causal assumptions; work with SDE and DE partners on production deployment; align with PMs on experiment design requirements A day in the life As an Applied Scientist on the P2OS team, your work directly shapes the prices customers see on hundreds of millions of Amazon products. In a given workweek, you might: * Investigate an optimization anomaly in simulation and trace it back to a model input gap or an unmodeled market dynamic * Design an offline evaluation framework to benchmark competing optimization approaches before committing to online testing * Collaborate with Sr. Economists on the identification strategy for the model you're building for a pricing lab * Present a science proposal for incorporating a new competitiveness or inventory signal into an optimization system * Work cross-team with the experimentation platform team on randomization design. * Develop and write up a novel scientific finding — preparing a paper or technical report for submission to a top-tier venue such as KDD, NeurIPS, or the ACM Conference on Economics and Computation
IN, KA, Bengaluru
The Ads Trust Science team, based in Bangalore, is responsible for ensuring that ads are relevant and is of good quality, leading to higher conversion for the sellers and providing a great experience for the customers. We deal with one of the world’s largest product catalog, handle billions of requests a day with plans to grow it by order of magnitude and use automated systems to validate tens of millions of offers submitted by thousands of merchants in multiple countries and languages. In this role, you will build and develop ML models to address content understanding problems in Ads. These models will rely on a variety of visual and textual features requiring expertise in both domains. These models need to scale to multiple languages and countries. You will collaborate with engineers and other scientists to build, train and deploy these models. As part of these activities, you will develop production level code that enables moderation of millions of ads submitted each day.
PL, Gdansk
Have you ever wondered how we give voice to devices — even when they're offline? The Text-to-Speech on Device team at Amazon builds AI-powered voice models that run locally on hardware with limited resources, serving customers across Alexa, automotive, and accessibility experiences for visually impaired users. We sit at the intersection of speech generation, generative AI, and on-device machine learning, and we're looking for a curious, collaborative Applied Scientist to help us push what's possible. In this role, you will research and develop production-ready speech generation models optimized for constrained environments. You will work across the full model lifecycle — from early experimentation and prototyping through to integration on real devices. If you're excited about solving hard scientific problems that directly improve how millions of people interact with technology, we'd love to hear from you. Key job responsibilities - Design and develop end-to-end machine learning models for on-device speech generation, from early research and experimentation through production-ready deployment. - Research and apply advanced techniques in generative AI, model compression, and knowledge distillation to deliver high-quality voice models within tight hardware constraints. - Propose and validate novel scientific approaches by authoring detailed technical specifications and contributing to peer-reviewed publications when appropriate. - Evaluate model performance rigorously, identify improvement opportunities, and iterate on training and inference pipelines to optimize quality and efficiency. - Collaborate with science and engineering teams across cloud and device platforms to bring speech generation capabilities from research prototypes to integrated product experiences. About the team The Text-to-Speech on Device team builds low-footprint AI models for speech generation that run locally on devices such as Android and FireOS platforms. Our models require significantly less computation than cloud-hosted alternatives, enabling offline voice experiences for Alexa, automotive partners, and accessibility solutions. We work closely with device engineering teams and cloud-based speech science teams to deliver the best possible experience for our customers. Our focus in the coming years is expanding the range of voices and languages we support while continuing to improve naturalness and efficiency on constrained hardware.