Bridging intent and execution in agentic systems

The harnesses that mediate between models and tools in agentic systems are becoming their own performance bottleneck, but a few simple design principles can fix what ails them.

Key takeaways
  • Amazon researchers introduce Simple Strands Agent (SSA), a customizable single-agent harness designed to minimize the intent-execution gap, achieving consistent performance gains across multiple models and benchmarks.
  • Key design principles include improving tool interfaces, providing feedback through diff files, and balancing internal reasoning with external interactions to enhance agent performance.
  • The research highlights model-specific preferences in tool usage and the importance of adapting harnesses to align with these preferences for optimal performance.
  • All elements of the SSA harness, including agent logic, tools, prompts, and model configurations, are open-sourced for reproducibility.
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AI agent performance is not just a modeling problem; it is fundamentally a systems problem. A modern agent combines an LLM with a harness, software that mediates the LLM’s interaction with tools and manages the cycle of reasoning and feedback: you can think of the harness as the operating system around the model. As models improve, the performance bottleneck shifts from the model’s ability to reason to the harness’s ability to translate model intent into actions and reflect execution outcomes back to the model.

In a paper we just published on arXiv, "Dissecting model behavior through agent trajectories", we formalize this bottleneck as the intent-execution gap: the mismatch between what the model intends and what the harness executes, and vice versa. For example, in trying to revise code, a model may intend to edit a single instance of a function, while the harness accidentally modifies multiple instances.

We show that minimizing this bidirectional gap — without any task-specific tuning — is sufficient to achieve state-of-the-art performance across diverse agentic benchmarks, including datasets that test real-world repository patching (SWE-Pro, SWE-Verified) and interactive terminal environments (Terminal-Bench2).

While the most visible components of the harness — such as the execution graph, which controls iterations over the thought-action-observation process, and tools — are natural candidates for improvement, we highlight that seemingly trivial implementation details lead to nontrivial fluctuations in performance. Factors such as environment interaction timeouts, infrastructure stability, and resource constraints also materially affect performance. Thus, benchmaxing, or reporting higher numbers on benchmarks, may not necessarily quantify underlying model/harness capability, as it is additionally influenced by the basic infrastructure parameters used during evaluations.

We also introduce Simple Strands Agent (SSA), a lightweight and customizable single-agent harness designed to close the gap between the performance reported in agent documentation and the performance seen in open-source implementations. SSA achieves consistent gains in performance across multiple models and benchmarks.

Finally, we show that effective agent design is not entirely model agnostic. While many principles generalize, model families differ in tool use preferences, feedback interpretation, and context sensitivity, making model-harness codesign a critical factor in achieving optimal performance.

Motivations

It is well established that problem-specific customizations such as tuned prompts, tailored tools, and specialized execution graphs can improve AI models’ performance in a controlled setting (fixing all other factors, such as evaluation infrastructure). However, we observed that many such optimizations fail to transfer between models. Improvements that work for one model or version often degrade, disappear, or even regress with newer models.

This lack of transferability exposes a deeper issue: many optimizations implicitly overfit the behavior of a specific model. As models improve, these behaviors change, making such gains brittle and noncompounding.

In the context of agents, this suggests a shift in focus: rather than optimizing for current model behavior, we should identify invariant components — design principles that remain effective across model upgrades, benchmarks, and environments. To identify such invariants, we focus on the model-harness interface — the boundary where model outputs are interpreted and executed and where execution outcomes are communicated back to the model. This interface is the primary locus of failure when agent performance degrades across settings. From this perspective, two fundamental questions emerge:

  1. Does the harness understand what the model intends to do?
  2. Is the model clear about how the harness interpreted its actions?

These questions define the core alignment problem between model and harness and characterize the failure modes we analyze in the following sections.

Tool-interface failures

We consider the case in which the agent’s goal is code generation. Our agent primarily uses a bash tool, which provides access to the computer terminal (for example, to execute code), and a file editor to revise code.

Condensed log output.jpg
Original vs. condensed bash log output.

The bash tool is extremely powerful and can consume all the atomic operations of reading, searching, and editing. We make a simple enhancement to manage its outputs when they get too long. Naïvely truncating the output does not work well because the end of a command execution confirmation carries useful information such as job status and command success/failure. Instead, we contain the response length by condensing content in the middle and keeping only a limited number of lines at the beginning and the end.

For reasons of efficiency and better corner-case handling in editing, we use file-editing tools in addition to bash. Our file editor is based on a string-replace mechanism that replaces existing file content with new (model-provided) content to produce edits. While string-replace works well in many cases, we repeatedly observed failure modes that expose the intent-execution gap: the model may have a clear intention, but the harness may not have enough information to execute that intention safely. In these cases, a naïve editor does not merely underperform; it can actively damage the working state by applying the wrong edit with high confidence.

Erroneous vs. correct search-replace edits.jpg
Overly broad search-and-replace edits (left) vs. properly scoped replacement (right).

The first failure mode arises when the context of the model’s proposed edit appears at multiple locations in the codebase. From the model’s perspective, the requested edit may be unambiguous, because it is reasoning about a specific function, block, or error location. But if the harness receives only a raw “replace old text with new text” request, and the old text occurs several times, it cannot reliably infer which occurrence was intended.

Naïvely replacing all matches is dangerous. In practice, the safer behavior is for the harness to alert the model of the ambiguity and request clarification — for example, by asking it to expand the current context such that the text to be replaced is unique. This is a small implementation detail, but it sharply improves faithfulness between intended and executed edits.

A second failure mode appears when the model proposes only partial lines or short fragments for replacement. Partial-text matching is attractive because it is flexible, but it is also brittle: the same fragment may appear inside comments, string literals, neighboring expressions, or unrelated code paths. Even when the fragment is unique, replacing text that does not constitute a full logical unit — a complete line or well-bounded span — can produce malformed edits. These may be syntactically correct from the editor’s point of view but semantically unintended from the model’s point of view.

We found that requiring stronger text anchors — such as exact line spans, richer surrounding context, or line-aware matching — substantially reduces these accidental edits. Put differently, the harness should not execute underspecified edit requests by guessing.

Erroneous vs. correct partial-line change.jpg
Overly broad search-and-replace edit (left) and an edit made by a harness that knows to avoid partial-line replacements.

Third, even when an edit is applied successfully, simply returning “edit succeeded” leaves the model underinformed about what the harness changed. This weakens the reverse side of the interaction loop: not only should the model express intent clearly, but it should also be able to verify how that intent was interpreted.

To close this loop, we found it useful, after every successful edit, to supply the model with a diff file — a text file indicating what additions and deletions had been made and what text stayed the same. A diff serves as an immediate confirmation channel: the model can inspect whether the replacement landed in the correct location, whether collateral lines changed, and whether follow-up edits are needed. This seemingly minor feedback mechanism improves reliability because it converts editing from a fire-and-forget action into an observable state transition.

Feedback with diff.png
A vanilla successful-edit notification (top right) and one accompanied by a diff file (bottom right).

A natural question arises: if the diff is provided after a successful edit, why do the first two failure modes require special handling? While the diff does expose unintended changes, it does so after the mistake has already been applied. At that point, the model must decide whether to roll back, repair the unintended edits, or continue execution with a potentially corrupted state. This introduces additional branching in the agent’s trajectory and forces it to spend tokens and reasoning effort correcting avoidable errors, rather than progressing toward the solution.

In other words, every correction step injects additional information into the model’s context window. Note that every piece of information competes for the agent’s attention for next-action generation. Unrelated or unintended edits do not just waste tokens; they actively degrade performance by introducing spurious patterns and relationships, increasing the likelihood that the model forms incorrect associations and drifts away from the original goal.

In contrast, addressing ambiguity and weak anchoring before execution ensures that edits are applied correctly in the first place. This reduces unnecessary exploration, prevents cascading errors, and keeps the context focused on task-relevant signals. In effect, the first two failure modes improve correctness at the point of action, while diff feedback improves observability after action. Both are necessary, but they operate at fundamentally different stages of the interaction loop.

Reasoning

A less obvious but equally important design consideration is how agents balance internal reasoning with external interactions. Chain-of-thought reasoning is clearly valuable. It allows the model to decompose a problem, plan next steps, and decide which tool to invoke. Without sufficient reasoning, tool usage becomes reactive, leading to shallow exploration, redundant calls, or poor sequencing of actions.

However, excessive thinking introduces its own failure mode. When the model spends too long reasoning internally, it begins to form assumptions about the environment rather than verifying them. These assumptions may appear coherent within the model’s internal state, but they are often misaligned with the actual system state. As a result, the agent may issue poorly grounded tool calls or skip necessary validation steps altogether, creating a fundamental tension.

Effective agents must continuously reconcile these two demands, and we refer to this balance as tool calling with a reasoning nudge. The idea is to encourage the model to perform just enough reasoning to decide the next action and then prioritize evidence-gathering interactions with the environment over further reasoning. Rather than extending internal chains of thought, the agent is nudged toward validating its hypotheses through tool outputs.

Reasoning nudge.jpg
An effective agent must balance the competing demands of thinking (left) and acting (right). The harness should nudge the model toward validating its hypotheses through tool outputs (center).

In practice, we did not find a single “golden prompt” that reliably balances reasoning and tool interaction across all model families. For the Claude variants, we found that introducing quantitative guidance — e.g., “make 50+ tool calls” or “ideal tool call count is 100” — helps break long reasoning chains and pushes the model toward interacting with the environment. While the exact number of target tool calls is not important, it serves as a useful north star that biases the model toward action.

However, in our experiments, this strong nudge was ineffective for other families, such as Gemini and Grok, which often interpret such instructions literally and make empty tool calls in order to meet the target. Such behavior reduces agent quality. Here, we find that using a flexible nudge like “You should use tools as much as possible” works just fine. The principle remains the same: we need to nudge the model to proactively use tools along with right amount of reasoning.

Tool use preferences

Across agents, tools function in exactly the same way, but models tend to exhibit distinct preferences in how they invoke them. For example, GPT models prefer to update code by using an apply_patch command to splice in text from a separate file, formatted in a particular way; denying them their formatting preferences hurts performance.

Similarly, for Grok-4.20, a single monolithic tool for editing and viewing creates confusion, which leads to incorrect tool calls. Splitting functionality into atomic operations yields better results — even when the functionality remains unchanged. Additionally, viewing line numbers in a file helps most models, but Grok’s tokenizer and attention mechanism appeared less robust at separating prefixes from line numbers, and disabling this feature helps the view tool. These preferences are a by-product of training.

This reinforces a broader design principle: agent performance is a function of not only what tools are available but how naturally those tools align with the model’s learned behaviors. A well-designed harness meets the model where it is, adapting interfaces, feedback, and interaction patterns to its strengths while still enforcing the invariants needed for reliable execution.

Benchmarking study

SSA is a simple harness that implements many of the principles we describe above. We evaluated it on three agentic benchmarks — SWE-Bench-Verified (n = 500), SWE-Bench-Pro (public set, n = 731) and Terminal-Bench-2 (n = 89). Each example in SWE-Bench-Verified and SWE-Bench-Pro is an open-source code repository and an “issue” to be fixed by making a code change. Terminal-Bench-2 tackles a range of programming tasks (software engineering, machine learning, security, etc.) but is not tied to a code repository.

All three benchmarks have individual, static, prewritten tests for evaluating generated code. In SWE-Bench-Verified and SWE-Bench-Pro, the runs and evaluations occur in separate container images, meaning changes must be transferred into a different evaluation environment; in Terminal-Bench-2, the evaluation happens in the same container. Therefore, in SWE problems, it may be necessary to exclude irrelevant artifacts to not overly bloat the diff patch. Additionally, Terminal-Bench-2 imposes computational and agent-runtime limits that the SWE benchmarks do not. We evaluate our SSA agents using metrics standard in the field.

SWE-Pro pass@1.png
Results on SWE-Bench-Pro. Each model is run five times on the full benchmark (731 instances). The solid bar represents the percentage of code samples that, on average, pass the benchmark tests after one round of corrections (pass@1). Whiskers are the 95% confidence intervals calculated over a total of 3,655 trials. All available official model release numbers are either within or below SSA’s confidence intervals, except for one model (GPT 5.2 Codex).
SWE-Bench Verified pass@1.png
Results on SWE-Bench-Verified. Each model is run five times per full benchmark (500 instances). The solid bar represents average pass@1 across runs, and whiskers are the 95% confidence intervals calculated over a total of 2,500 trials. All available official model release numbers are within SSA’s confidence intervals. SSA consistently outperforms mini-SWE agent, a popular open-source harness for agentic SWE tasks.
Terminal-Bench-2 pass@1.png
Results on Terminal-Bench-2. Each model is run five times per full benchmark (89 instances). The solid bar represents average pass@1 across runs, and whiskers are the 95% confidence intervals calculated over a total of 445 trials. All available official model release numbers are either within or below SSA’s confidence intervals. SSA consistently outperforms Terminus-2, the default agent in Harbor.

Note that the mini-swe-agent results reported above in the SWE-Bench-Verified graph and the Terminus results reported in the Terminal-Bench-2 graph correspond to a fixed agent configuration per benchmark — the exact same prompts, tool specifications, and structural output instructions. As we discuss above, however, different model families require different reasoning nudges and exhibit distinct preferences for tool use. As a result, while SSA’s core harness remains identical, there are minimal but nonzero differences in prompts and tool specifications across model families (e.g., Claude, Gemini, GPT, Grok).

Our goal in building SSA was not to optimize separate agents per model but to identify minimal, orthogonal adaptations that allow different model families to express their strongest capabilities within a shared harness framework.

Terminal-Bench-2

Unlike SWE-Bench-Verified and SWE-Bench-Pro, the Terminal-Bench-2 dataset restricts the agent’s environment by limiting computational capacity (memory, storage, number of CPUs) and time (both agent and verifier run times) per project. While this is effective in limiting disproportionate use of computational resources to boost benchmark scores, it does have the unintended side effect of making the benchmark more sensitive to infrastructure choices.

We observed that, given those restrictions, the following system characteristics have the most impact:

  1. Reliability of the inference backend. The inference backend’s capacity (tokens per minute and requests per minute) should be able to support all concurrently run projects for the full duration of the evaluation. High variance in invoker latency, frequent API timeouts, and retries eat into the allowed time budget, leading to more timeouts and a lower resolution rate.
  2. The number of concurrent projects run on a single node. This affects the network bandwidth available to each project. One of the first steps for an agent in Terminal-Bench-2 is to install dependencies (popular libraries like pip, torch, transformers, etc.). If the evaluation infrastructure is set up in such a way that multiple projects are run on a single node (e.g., Harbor with n_concurrent > 1), the available network bandwidth for each node is shared across all the concurrent projects. This increases the download times for dependencies, leaving the agent with less time for problem solving and a higher risk of getting interrupted before it’s done.

Since the majority of tool calls involve command-line instructions, a natural way to address timeouts is to introduce a batch interface, allowing the agent to execute multiple commands in a single turn, rather than executing them sequentially. In our experiments, however, the results of this approach were mixed and correspond to one of the failure modes we describe above — the balance between reasoning and tool interaction.

While batching reduces interaction overhead, it also requires the model to maintain a coherent terminal state across multiple steps, which increases reasoning complexity. For Claude models, the time taken by additional autoregressive reasoning tends to offset the gains from batching. In contrast, for other model families (such as Gemini and Grok), batch execution was beneficial, as it did not trigger additional reasoning. Overall, under constrained settings, batching commands does not consistently improve performance across all models.

Given that evaluations are sensitive to such confounding factors, we next assess the upper-bound potential of the agent-model combination by relaxing time constraints. Specifically, we compare SSA’s performance on Terminal-Bench-2 under constrained settings (as shown above) and unconstrained settings, where memory and agent timeouts are removed. The unconstrained setup serves as an estimate of the achievable performance ceiling.

TB2 constrained vs. unconstrained.png
Constrained vs. unconstrained evaluation of Terminal-Bench-2.

The gap in accuracy between the constrained and unconstrained evaluations is typically 5-10%. We note that in our experiments, out of the 89 total projects in Terminal-Bench-2, a few consistently have a high timeout rate in the constrained evaluation but a high solve rate in the unconstrained setting. Those projects are make-doom-for-mips, torch-pipeline-parallelism, gpt2-codegolf, caffe-cifar-10, and train-fasttext.

Experimental methodology

We evaluate SSA across multiple agent benchmarks under a controlled and reproducible setup. All experiments were conducted on an AWS PCS cluster using c7.48xlarge instances, with maximum concurrency set to 10 to balance throughput and system stability. For model access, Claude models were served via Amazon Bedrock (production capacity), while OpenAI, Gemini, and Grok models were accessed through their respective commercial APIs.

We enforced strict evaluation hygiene. Internet access was disabled for SWE-Bench-Verified and SWE-Bench-Pro runs, while it was enabled for Terminal-Bench 2 due to its benchmark design. For SWE-Bench-Verified and SWE-Bench-Pro, we used the standard benchmarking Docker environments, which include repository state up to the point of the current code revision. This allows agents access to the relevant history of the codebase while ensuring no access to future revisions.

Evaluation-specific issues

In SWE-Bench-Verified, instances such as astropy-8872 and astropy-8707 fail even with flawless code patches due to setup inconsistencies and require fixes in the evaluation environment. Additionally, some psf_requests instances can fail intermittently due to external test dependencies (e.g., nonresponsive URLs), requiring manual patching for reliable evaluation.

For SWE-Bench-Pro, evaluations were executed on Amazon ECS. Due to environment-specific assumptions, a small subset of tests — 3 out of 731 instances — consistently fail when run on AWS infrastructure, resulting in an approximate 0.41% ceiling loss across all SSA evaluations. Finally, to minimize information leakage during agent runs in Terminal-Bench-2, hidden tests are introduced into the Docker environment only after the agent has completed its execution, ensuring that the agent has no direct access to them during problem solving. Note that internet access in Terminal-Bench 2 does introduce a possibility of solution leakage, but a manual review of trajectories didn’t reveal any instances of the model trying to copy solutions.

Model configs

To ensure reproducibility, we used public documented configurations from release/model cards wherever available. Specifically, Claude Opus 4.6 and Claude Sonnet 4.6 were used with adaptive thinking and max effort across all benchmarks (except when Sonnet 4.6 was tested on Terminal-Bench-2 with thinking disabled). Opus 4.5 used high effort and no thinking across all benchmark runs (except in Terminal-Bench-2, where Opus 4.5 has thinking enabled with 128k budget tokens). Sonnet 4.5 was used with an interleaved-thinking budget of 200k, Haiku 4.5 with a 128k budget, and Sonnet 4.0 with a 200k budget across all runs. Both Gemini 3.0 Flash and Gemini 3.1 Pro used thinking_level high and temperature 1.0 across all runs. Every GPT model used reasoning effort xhigh for all benchmarking runs. With Grok, we used the grok-4.20 reasoning variant for all runs with default configs.

Detailed config files for every experiment are included in the SSA package.

Conclusion

We show that bridging the intent and execution gap in agent harnesses is critical to extracting state-of-the-art performance out of frontier models. Well-chosen editing tools, feedback from tool application, and management of tool-output lengths improve performance across all model families. On the other hand, models exhibit distinct preferences for different tool interfaces, and an effective harness should leverage them instead of trying to uniformly impose the same interfaces across all model families. We open-source all elements of our harness — the agent logic, tools, and prompts, as well as model configs, for easy reproducibility in the SSA package.

Acknowledgments: Luke Huan and Anoop Deoras

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Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks. CS Economics seeks economists to apply economic methods to solve business problems. The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services. CS Economics is looking for optimistic critical-thinkers who combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates enjoy working in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. Key job responsibilities - Design and conduct rigorous evaluations of CS actions - Develop experiments to evaluate product launches - Communicate complex findings to business stakeholders in clear, actionable terms - Work with engineering teams to develop scalable tools that automate and streamline evaluation processes A day in the life Work with teammates to apply economic methods to business problems, e.g., identify the appropriate research question and identification strategy, write code to estimate heterogeneous treatment effects or conduct experiment analysis, write and present a document with findings to business leaders. We collaborate with partner teams within and outside of CS throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team Amazon Customer Service (CS) Economics provides estimates and measures of the causal impact of CS actions on costs and benefits. We build agents and guide leadership to establish processes to scale valid experimentation, causal inference, and mechanism design.
US, CA, Sunnyvale
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities Develop foundation models for content understanding using state-of-the-art deep learning and multimodal learning techniques to analyze video and text Build time sequence foundation models to understand and predict customer behavior patterns and viewing trajectories Work closely with engineers and product managers to design, implement and launch solutions end-to-end across various Prime Video experiences Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses Effectively communicate technical and non-technical ideas with teammates and stakeholders Stay up-to-date with advancements and the latest modeling techniques in foundation models, multimodal learning, and time series analysis Publish your research findings in top conferences and journals A day in the life We're using advanced approaches such as foundation models to connect information about our videos and customers from a variety of information sources, acquiring and processing data sets on a scale that only a few companies in the world can match. This will enable us to recommend titles effectively, even when we don't have a large behavioral signal (to tackle the cold-start title problem). It will also allow us to find our customer's niche interests, helping them discover groups of titles that they didn't even know existed. We are looking for creative & customer obsessed machine learning scientists who can apply the latest research, state of the art algorithms and ML to build highly scalable page personalization solutions. You'll be a research leader in the space and a hands-on ML practitioner, guiding and collaborating with talented teams of engineers and scientists and senior leaders in the Prime Video organization. You will also have the opportunity to publish your research at internal and external conferences. About the team Prime Video Recommendation Science team owns science solution to power recommendation and personalization experience on various Prime Video surfaces and devices. We work closely with the engineering teams to launch our solutions in production.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As a Senior Applied Scientist on our team, you will focus on building state-of-the-art ML models for healthcare. Our team rewards curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams. This role offers a unique opportunity to work on projects that could fundamentally transform healthcare outcomes. Key job responsibilities In this role, you will: • Design and implement novel AI/ML solutions for complex healthcare challenges • Drive advancements in machine learning and data science • Balance theoretical knowledge with practical implementation • Work closely with customers and partners to understand their requirements • Navigate ambiguity and create clarity in early-stage product development • Collaborate with cross-functional teams while fostering innovation in a collaborative work environment to deliver impactful solutions • Establish best practices for ML experimentation, evaluation, development and deployment • Partner with leadership to define roadmap and strategic initiatives You’ll need a strong background in AI/ML, proven leadership skills, and the ability to translate complex concepts into actionable plans. You’ll also need to effectively translate research findings into practical solutions. A day in the life You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, design simulations and experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the Special Projects organization. You will prepare written and verbal presentations to share insights to audiences of varying levels of technical sophistication. About the team We represent Amazon's ambitious vision to solve the world's most pressing challenges. We are exploring new approaches to enhance research practices in the healthcare space, leveraging Amazon's scale and technological expertise. We operate with the agility of a startup while backed by Amazon's resources and operational excellence. We're looking for builders who are excited about working on ambitious, undefined problems and are comfortable with ambiguity.
US, CA, Palo Alto
About Sponsored Products and Brands The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About our team SPB Ad Response Prediction team is your choice, if you want to join a highly motivated, collaborative, and fun-loving team with a strong entrepreneurial spirit and bias for action. We are seeking an experienced and motivated Applied Scientist with machine learning engineering background who loves to innovate at the intersection of customer experience, deep learning, and high-scale machine learning systems. We are looking for a talented Applied Scientist with a strong background in machine learning engineering to join our team and help us grow the business. In this role, you will partner with a team of engineers and scientists to build advanced machine learning models and infrastructure, from training to inference, including emerging LLM-based systems, that deliver highly relevant ads to shoppers across all Amazon platforms and surfaces worldwide. Key job responsibilities As an Applied Scientist, you will: * Develop scalable and effective machine learning models and optimization strategies to solve business problems. * Conduct research on new machine learning modeling to optimize all aspects of Sponsored Products business. * Enhance the scalability, automation, and efficiency of large-scale training and real-time inference systems. * Pioneer the development of LLM inference infrastructure to support next-generation GenAI workloads at Amazon Ads scale.
US, CA, Sunnyvale
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Amazon Music - Search Science team is seeking an experienced Applied Scientist who will join a team of experts in the field of machine learning, and work together to break new ground in the world of understanding and classifying different forms of music, and creating interactive experiences to help users find the music they are in the mood for. We work on machine learning problems for music classification, recommender systems, dialogue systems, NLP, and music information retrieval. You'll work in a collaborative environment where you can pursue applied research, with many peta-bytes of data, work on problems that haven’t been solved before, quickly implement and deploy your algorithmic ideas at scale, understand whether they succeed via statistically relevant experiments across millions of customers, and publish your research. You'll see the work you do directly improve the experience of Amazon Music customers on Alexa/Echo, mobile, and web. Key job responsibilities - Use machine learning, deep learning, LLMs and Agentic AI techniques to create scalable solutions for business problems - Analyze and extract relevant information from large amounts of Amazon's data to help automate and optimize key processes - Design, development and evaluation of AI models for predictive learning - Work closely with software engineering teams to drive model implementations and new feature creations - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Research and implement novel machine learning and statistical approaches About the team Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year.Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
US, CA, Sunnyvale
We are seeking an Applied Scientist II to work on development of an AI-based data intelligence and classification platform that will redefine how security and privacy assessments and enforcement are conducted at scale. This mission-critical platform will leverage AI-driven autonomous agents to conduct proactive, intelligent security operations across the company. The platform will integrate deeply with internal security, privacy, engineering, and cloud-native tools to provide self-serve, automated insights, verifications, and enforcement mechanisms. This role requires strong technical expertise in AI/ML, LLMs, and distributed cloud infrastructure, as well as thought leadership to drive alignment across multiple teams, customers, and business units. This is an opportunity to shape the future of AI-driven security and privacy assurance at an enterprise scale, defining standards, influencing company-wide security posture, and leading technical innovation at the highest level. Key job responsibilities * Architect and define the next-generation data classification and search matching platform, leading the technical strategy for AI-driven security automation across applied science and engineering teams * Build on multi-agent LLM framework, and influence your organizations in adopting the promising approaches * Develop a highly scalable, traditional ML-based as well as LLM-based intelligent security agent framework that enables internal teams to automate processing of structured and unstructured data * Combine depth and breadth of domain expertise and provide technical leadership to the entire team while also doing hands-on work by diving deep into details to diagnose complex system performance problems. About the team The Data Categorization team helps Amazonians understand their data and govern it at scale and ensures experiences delivered by Amazon to our customers uphold our high security and privacy standards. The science team harnesses AI to strengthen Amazon’s privacy and security posture more efficiently and effectively.