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Reasoning ability doesn't automatically carry across modalities. A model that solves equations fluently in text can falter when the same problem is embedded in an interactive interface. Bridging that gap requires training that explicitly reinforces reasoning under interaction.

Portable reasoning: Releasing text-bound intelligence into agentic interaction

Large language models today can solve algebra, pass academic benchmarks, and generate highly structured chain-of-thought explanations. In text-only settings, they often feel startlingly intelligent — methodical, articulate, even strategic. But place those models inside an interactive environment — ask them to click buttons, scroll pages, fill out forms, and submit answers — and their behavior changes. Their careful reasoning falters. They guess where they once deduced. They adhere to templates and produce limited procedural narration: stating what they see and what they will click next, without first forming a structured plan and acting in accordance with plan. It’s as if part of their intelligence has quietly gone offline the moment the cursor appears.

This discrepancy reveals a critical limitation: Reasoning ability doesn’t seamlessly carry across modalities. A model that can reason effectively when a question is presented as plain text does not necessarily reason as effectively when the same question is embedded inside an interactive interface. When the problem appears in a text-only prompt, the model’s objective is clear: interpret the question, deliberate, and produce an answer. But when the identical question is rendered inside a webpage — with visual layout, HTML structure, input fields, and the requirement to click or type — the cognitive demands change. The model must parse the UI, decide how to act within it, and manage state transitions, all while preserving the underlying reasoning process. In practice, this shift in modality often disrupts reasoning. Bridging this gap requires more than additional demonstrations. It requires training that explicitly reinforces reasoning under interaction. This is where reasoning reinforcement learning (Reasoning RL) becomes essential.

Reasoning is the stability layer beneath agentic behavior

Reasoning is not an optional enhancement layered onto language models; it is the core capability that enables planning, adaptation, and generalization. Strong reasoning underpins the ability to decompose complex goals into manageable steps, recover from mistakes, adapt to changing interface states, and handle tasks that deviate from familiar templates. Without it, models tend to overfit to narrow benchmarks and surface patterns.

Web environments are interactive, stateful, and often require exploration beyond familiar patterns. Every click reshapes the interface. Every new page updates the underlying state. A misread button or overlooked field can quietly snowball into total task failure. If we expect agents to handle real-world workflows reliably — booking travel, managing dashboards, navigating enterprise tools — their reasoning can’t just survive these dynamics; it has to remain stable and even sharpen under interactive pressure.

Same model, same question — when intelligence fails to transfer

During large-scale pretraining and continued fine-tuning, models are exposed to canonical academic datasets such as GSM8K, MMLU, MMMU, and ChartQA. These datasets equip models with substantial world knowledge and reasoning skills. In text-only evaluations, the results are strong. Present a mathematical equation as plain text, and the model produces a coherent chain-of-thought and a correct solution.

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In interactive environments, reasoning that was stable in text becomes precarious. The model still has the knowledge — but the shift in modality disrupts its ability to deploy it.

However, when the identical problem is embedded inside an interactive webpage — rendered in HTML, requiring the model read the question from the page, click into an input box and type the answer — performance drops sharply. Instead of solving the equation, the agent often generates procedural narration: it acknowledges the presence of an input field and declares its intention to type the answer, but omits meaningful symbolic reasoning.

The knowledge is still encoded in the model’s weights. The reasoning patterns were learned during pretraining, but in agent mode, they fail to activate properly. This isn’t a loss of intelligence, but a failure of transfer across modalities. The shift from text-only prompts to interactive, multimodal environments disrupts the deployment of reasoning capabilities. Understanding and addressing this gap became a focus of our experiments within Amazon AGI.

Diagnosing the modality gap with interactive benchmarks

To systematically investigate the problem, we built agentic versions of academic benchmarks—interactive “reasoning gyms” that wrap canonical datasets inside controlled environments. These gyms preserve the core intellectual challenge of the task while introducing interaction. Questions are rendered in webpages. Answers must be submitted through input fields. The model operates in agent mode rather than pure text generation.

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Sample task displayed in the math gym interface.

We built environments for multiple classic benchmarks, and each benchmark was evaluated in multiple configurations: traditional text-only zero-shot prompts, few-shot prompts where applicable, fully rendered gym environments, and variants where the question text was explicitly included in the prompt to isolate potential OCR issues.

The results clearly exposed the modality gap. On MATH, for instance, text-only zero-shot performance substantially exceeded gym performance. On GSM8K, text-only accuracy was high, but performance in the interactive environment collapsed. The model could solve the problems in principle; it simply struggled to reason when required to act within a webpage. This gap suggested that supervised fine-tuning alone was insufficient. We needed a training signal that directly reinforced reasoning under interaction.

Mathematics as a launchpad for agentic intelligence

We began by applying reinforcement learning directly to the training split of MATH gym (agentified questions from the MATH dataset). Instead of teacher-forcing step-by-step solutions, we required the model to generate fully on-policy rollouts — reasoning, acting, observing, and adapting within the live interface. Rewards were issued only when a trajectory ended in a correct submission.

The model didn't just get better at math — it became better at reasoning in interactive settings.

The early results were encouraging. After roughly one epoch over just a few thousand questions, the gap between text-only evaluation and gym evaluation shrank drastically. The model learned to parse rendered equations, carry out symbolic reasoning while navigating the page, and type correct answers into the input box. The same reasoning that previously faltered under interaction began to hold steady across perception, action, and state updates.

More surprisingly, the gains were not confined to mathematics. Although the reinforcement learning tasks focused solely on mathematics, improvements carried over to entirely different domains. Performance also improved on agentic MMLU tasks, which assess high school- to college-level world knowledge and reasoning across subjects such as history, economics, law, medicine, biology, physics, and other academic disciplines.

This suggests the improvement wasn’t just domain-specific memorization or narrow skill tuning. The model didn’t just get better at math — it became better at reasoning in interactive settings. By learning to think, act, and adapt coherently within a structured environment, it developed skills that transfer to other tasks requiring state tracking, careful reading, and deliberate decision-making. Sharpening the model on MATH produced meaningful spillover effects, strengthening its agentic abilities across a broad range of domains.

Beyond math: A reasoning curriculum

Training web agents ultimately requires reinforcement learning on full, end-to-end interactive workflows. In these settings, the model is expected to navigate real webpages, fill out forms, apply filters, and scroll through dynamically loaded content. Encouraged by early experiment results and aiming to further advance the model’s agentic intelligence, we decided to introduce a dedicated reasoning RL phase prior to the web-task reinforcement learning stage. In this phase, rather than optimizing over step-level instruction execution, we confined training to domains with precise, automatically verifiable answers. This allowed us to shape the model’s internal reasoning process — problem decomposition, intermediate deduction, and self-verification — without the confounding noise of complex UI interaction. By strengthening this cognitive substrate in isolation, we ensured that subsequent web-task RL would build on a more deliberate and structured reasoning policy.

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After reasoning RL training, the same capabilities stabilize. The model learns not just to act but to reason while acting — and that stability transfers across domains.

We expanded the training curriculum to include multiple reasoning domains with reliable verification. In mathematics, we expanded to increasingly difficult competition problems from AMC and AIME to encourage deeper logical deduction and structured skill progression. We added coding tasks from MBPP (training split) to develop procedural and algorithmic reasoning. We also incorporated structured information understanding tasks—including ChartQA, WikiTable extraction, and scientific question answering — that require interpreting tabular and visual inputs. These environments strengthen the model’s capacity for grounded quantitative reasoning, such as extracting key values, comparing magnitudes, and inferring patterns from structured data. They encourage robust grounding by forcing the model to tie its answers directly to structured evidence.

All tasks share a key advantage: clear ground truth and dependable reward signals. Because the correct outcomes are easy to verify and inexpensive to scale, they provide an efficient source of tasks for training and systematic evaluations.

As training progressed, we observed qualitative changes. The model began generating longer, more detailed chains-of-thought. It became more willing to backtrack when intermediate deductions failed. It exhibited stronger schema understanding when parsing tables and improved quantitative interpretation of charts. Importantly, these improvements generalized across domains.

Stability and on-policy training

Maintaining stability during RL was essential. We relied on on-policy training to ensure that reasoning traces reflected the model’s own internal state rather than teacher-forced guidance. At the same time, mechanisms such as KL regularization helped prevent reward collapse and excessive invalid actions. Preserving sufficient entropy during Stage 1 training was critical to maintaining exploration capacity for subsequent large-scale web RL. The outcome was a base policy that not only strengthened core agentic intelligence, but also consistently outperformed pure supervised fine-tuning across real-world web workflows.

Structured reasoning in the wild

The benefits of reasoning-focused reinforcement learning extend beyond controlled base intelligence gym environments and become especially evident in real-world web workflows. Consider a multi-step task that involves searching, selecting dates, navigating listings, scrolling, and inspecting a detailed amenities section. In such scenarios, a baseline agent trained directly with RL on web workflow tasks often overfits to superficial chain-of-thought templates rather than developing robust reasoning capabilities. As a result, it would misinterpret the task requirements, prematurely conclude that it has completed the task, or return information without verifying the current page state.

In contrast, an agent trained with reasoning RL demonstrates more deliberate and state-aware behavior. It checks for and handles pop-up windows, reflects on the outcomes of its actions, and explicitly inspects relevant sections of the page before proceeding. Rather than following memorized navigation patterns, it interprets the task requirements and validates that the necessary conditions are met before returning an answer. The key difference is the emergence of structured, context-sensitive reasoning grounded in the current state of the environment.

This contrast becomes even clearer in tasks that require more precise interpretation of page content. For example, in a workflow that involved counting reviews containing a specific term, the baseline agent again exhibited brittle behavior: it scrolled aimlessly, failed to isolate the relevant information, and ultimately terminated with an error. In contrast, the agent trained with reasoning-focused RL approached the task methodically. It recognized when critical information was not immediately visible, navigated deliberately to the appropriate sections, and refined its search. Rather than executing arbitrary action sequences, it formed and tested hypotheses, using intermediate observations to guide subsequent steps. This pattern of deliberate exploration and verification further illustrates how reasoning RL promotes coherent, state-aware problem solving rather than superficial pattern matching.

Reasoning as a reinforced habit

During large-scale pretraining, models internalize latent reasoning patterns across text, code, and instruction data. However, downstream fine-tuning for agent efficiency can suppress these patterns, encouraging shorter, more procedural outputs. Reasoning RL reactivates and amplifies these latent capabilities by rewarding structured, goal-directed reasoning under interaction.

The training loop repeatedly reinforces a pattern: observe the environment, think through its implications, execute a targeted action, verify the result, and adjust if necessary. Over time, this loop becomes internalized. The model stops treating webpages as scripts to execute and begins treating them as environments to reason within.

Reliable agents start with portable reasoning

The key lesson is that modality alignment depends on deliberately strengthening reasoning capabilities. Before scaling complex web RL on open-ended tasks, it is beneficial to first reinforce the model’s reasoning substrate in controlled, verifiable domains. A structured curriculum of reasoning gyms enables reliable transfer across modalities, restores suppressed capabilities, and promotes cross-domain generalization — ultimately producing a more stable and intelligent base policy for subsequent web-scale training.

Reliable agents do not emerge solely from larger models or more trajectories. They emerge when reasoning is deliberately strengthened as a fundamental skill for web interactions. If we want agents that can plan, recover, adapt, and generalize in real-world workflows, we must train them not just to act—but to reason while acting. Reasoning RL is not an auxiliary optimization: it is a foundational step toward agentic intelligence that is coherent, transferable, and robust.

Meiqi Sun joins cognitive scientist Dr. Danielle Perszyk to discuss the shift from simple action execution to high-reasoning agents and why teaching models to reason requires letting them struggle.

Research areas
  • Machine learning

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We are seeking an Applied Scientist to lead the development of evaluation frameworks and data collection protocols for robotic capabilities. In this role, you will focus on designing how we measure, stress-test, and improve robot behavior across a wide range of real-world tasks. Your work will play a critical role in shaping how policies are validated and how high-quality datasets are generated to accelerate system performance. You will operate at the intersection of robotics, machine learning, and human-in-the-loop systems, building the infrastructure and methodologies that connect teleoperation, evaluation, and learning. This includes developing evaluation policies, defining task structures, and contributing to operator-facing interfaces that enable scalable and reliable data collection. The ideal candidate is highly experimental, systems-oriented, and comfortable working across software, robotics, and data pipelines, with a strong focus on turning ambiguous capability goals into measurable and actionable evaluation systems. Key job responsibilities - Design and implement evaluation frameworks to measure robot capabilities across structured tasks, edge cases, and real-world scenarios - Develop task definitions, success criteria, and benchmarking methodologies that enable consistent and reproducible evaluation of policies - Create and refine data collection protocols that generate high-quality, task-relevant datasets aligned with model development needs - Build and iterate on teleoperation workflows and operator interfaces to support efficient, reliable, and scalable data collection - Analyze evaluation results and collected data to identify performance gaps, failure modes, and opportunities for targeted data collection - Collaborate with engineering teams to integrate evaluation tooling, logging systems, and data pipelines into the broader robotics stack - Stay current with advances in robotics, evaluation methodologies, and human-in-the-loop learning to continuously improve internal approaches - Lead technical projects from conception through production deployment - Mentor junior scientists and engineers About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
US, WA, Seattle
We are looking for a talented, organized, and customer-focused applied researcher to join our Pricing Optimization science group, with a charter to measure, refine, and launch customer-obsessed improvements to our algorithmic pricing and promotion models across all products listed on Amazon. This role requires an individual with exceptional machine learning modeling and architecture expertise — particularly in deep learning, neural networks, and transformer-based architectures applied to price prediction and forecasting problems. Equally important is deep expertise in causal machine learning — including causal inference, treatment-effect estimation, and experimentation methods (e.g., uplift modeling, double/debiased machine learning, instrumental variables, and A/B and quasi-experimental design) — to isolate the true impact of pricing and promotion decisions on customer behavior and business outcomes. The ideal candidate brings a strong foundation in applied statistics and probabilistic modeling, excellent cross-functional collaboration skills, business acumen, and an entrepreneurial spirit. We are looking for an experienced innovator who is a self-starter, comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. Key job responsibilities See the big picture. Understand and influence the long-term vision for Amazon's science-based competitive, perception-preserving pricing techniques. Develop and advance price prediction models leveraging deep learning frameworks, transformer architectures, and advanced statistical methods to drive pricing accuracy at scale. Build strong collaborations. Partner with product, engineering, and science teams within Pricing & Promotions to deploy machine learning price estimation and error correction solutions at Amazon scale. Design and implement neural network-based architectures — including sequence models and transformers — for large-scale price prediction and optimization. Stay informed. Establish mechanisms to stay up to date on the latest scientific advancements in deep learning, transformer architectures, applied statistics, neural network design, probabilistic forecasting, and multi-objective optimization techniques. Identify opportunities to apply them to relevant Pricing & Promotions business problems. Keep innovating for our customers. Foster an environment that promotes rapid experimentation, continuous learning, and incremental value delivery. Leverage statistical rigor and modern deep learning approaches to validate hypotheses and drive measurable pricing improvements. Successfully execute & deliver. Apply your exceptional technical machine learning expertise — including deep neural networks, attention-based models, and applied statistical analysis — to incrementally move the needle on some of our hardest pricing problems. A day in the life We are hiring a Sr. Applied Scientist to drive our pricing optimization initiatives. We drive cross-domain and cross-system improvements through: * shape and extend our RL optimization platform - a pricing centric tool that automates the optimization of various system parameters and price inputs. * Error detection and price quality guardrails at scale. * Identifying opportunities to optimally price across systems and contexts (marketplaces, request types, event periods) Price is a highly relevant input into Stores architectures; this role creates the opportunity to drive extremely large impact (measured in Bs not Ms), but demands careful thought and clear communication. About the team The Pricing Optimization science group builds and refines Amazon's algorithmic pricing and promotion models at scale. Our team combines expertise in deep learning, transformer architectures, applied statistics, and probabilistic forecasting to develop price prediction systems that directly impact the customer experience. The team also brings hands-on experience with causal modeling and inference — including uplift modeling and treatment effect estimation — to rigorously measure the impact of pricing decisions on customer behavior and business outcomes. We partner closely with product, engineering, and business teams to take solutions from research through production deployment.
IN, KA, Bangalore
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics, Business Analytics team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner. We are looking for an enthusiastic, customer obsessed, Sr. Applied Scientist with good analytical skills to help manage projects and operations, implement scheduling solutions, improve metrics, and develop scalable processes and tools. The primary role of an Operations Research Scientist within Amazon is to address business challenges through building a compelling case, and using data to influence change across the organization. This individual will be given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions. Decisions and tools made in this role will have significant impact to the customer experience, as it will have a major impact on how the final phase of delivery is done at Amazon. Ideal candidates will be a high potential, strategic and analytic graduate with a PhD in (Operations Research, Statistics, Engineering, and Supply Chain) ready for challenging opportunities in the core of our world class operations space. Great candidates have a history of operations research, and the ability to use data and research to make changes. This role requires robust program management skills and research science skills in order to act on research outcomes. This individual will need to be able to work with a team, but also be comfortable making decisions independently, in what is often times an ambiguous environment. Responsibilities may include: - Develop input and assumptions based preexisting models to estimate the costs and savings opportunities associated with varying levels of network growth and operations - Creating metrics to measure business performance, identify root causes and trends, and prescribe action plans - Managing multiple projects simultaneously - Working with technology teams and product managers to develop new tools and systems to support the growth of the business - Communicating with and supporting various internal stakeholders and external audiences