Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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ICDM 20242024In e-commerce recommender systems, providing product suggestions to customers that are often bought together, which is called “complementary recommendation,” not only improves customer experience but also boosts business impact. However, in practice, it is highly challenging to efficiently extract the complementary relations between the items due to noisy and low coverage of the co-purchased records in
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2024The large-scale deployment of robotic manipulation systems in warehouses has highlighted the rare but costly problem of robot-induced object damage. We present a system that uses a classification model to predict whether an object will get damaged during robotic manipulation. The model uses object attributes retrieved from warehouse information systems as well as attributes available at our robotic workcell
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Heterogeneous graph neural networks (HGNNs) excel in cap-turing graph topology and structural information. However, they are ineffective in processing the textual components present in nodes and edges and thus producing suboptimal performance in downstream tasks such as node-classification. Additionally, HGNNs lack in their explanatory power and are considered black-box. Although, Large Language models
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ISPRS Technical Commission IV Symposium 20242024Digital Twins as virtual representations of industrial assets are being used to assimilate varied sources of data for improved awareness and decision making in operations and process optimisation. This paper explores the integration of IoT sensors into a spatial digital twin called Fuse that Woodside Energy has been building for the assets it operates. We describe the Fuse platform and its knowledge graph
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RecSys 20242024For many recommender systems, the primary data source is a his-torical record of user clicks. The associated click matrix is often very sparse, as the number of users × products can be far larger than the number of clicks. Such sparsity is accentuated in cold-start settings, which makes the efficient use of metadata information of paramount importance. In this work, we propose a simple approach to address
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