Customer-obsessed science


Research areas
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June 25, 2025With large datasets, directly generating data ID codes from query embeddings is much more efficient than performing pairwise comparisons between queries and candidate responses.
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Qualitative data collection and analysis approaches, such as those employing interviews and focus groups, provide rich insights into customer attitudes, sentiment, and behavior. However, manually analyzing qualitative data requires extensive time and effort to identify relevant topics and thematic insights. This study proposes a novel approach to address this challenge by leveraging Retrieval Augmented
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Retrieval Augmented Generation (RAG) is a technique used to augment Large Language Models (LLMs) with contextually relevant, time-critical, or domain-specific information without altering the underlying model parameters. However, constructing RAG systems that can effectively synthesize information from large and diverse set of documents remains a significant challenge. We introduce a novel data-centric
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Large language models (LLMs) have demonstrated remarkable capabilities in natural language processing tasks. However, their practical application in high-stake domains, such as fraud and abuse detection, remains an area that requires further exploration. The existing applications often narrowly focus on specific tasks like toxicity or hate speech detection. In this paper, we present a comprehensive benchmark
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The increasing use of Retrieval-Augmented Generation (RAG) systems in various applications necessitates stringent protocols to ensure RAG systems’ accuracy, safety, and alignment with user intentions. In this paper, we introduce VERA (Validation and Evaluation of Retrieval-Augmented Systems), a framework designed to enhance the transparency and reliability of outputs from large language models (LLMs) that
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VLDB 20242024Forecasting extrapolates the values of a time series into the future, and is crucial to optimize core operations for many businesses and organizations. Building machine learning (ML)-based forecasting applications presents a challenge though, due to non-stationary data and large numbers of time series. As there is no single dominating approach to forecasting, forecasting systems have to support a wide variety
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