Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024Task-oriented Dialog (ToD) systems have to solve multiple subgoals to accomplish user goals, whereas feedback is often obtained only at the end of the dialog. In this work, we propose SUIT (= SUbgoal-aware ITerative Training), an iterative training approach for improving ToD systems. We sample dialogs from the model we aim to improve and determine subgoals that contribute to dialog success using distant
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2024Dataset distillation is a process aimed at condensing datasets while preserving essential characteristics. In the text domain, prevailing methods typically generate distilled data as embedding vectors, which are not human-readable. This approach simplifies optimization but limits the transferability of distilled data across different model architectures. To address this limitation, we introduce a model-agnostic
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2024News recommendation is a challenging task that involves personalization based on the interaction history and preferences of each user. Recent works have leveraged the power of pretrained language models (PLMs) to directly rank news items by using inference approaches that predominately fall into three categories: pointwise, pairwise, and listwise learning-to-rank. While pointwise methods offer linear inference
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Creating children’s stories through text generation is a creative task that requires stories to be both entertaining and suitable for young audiences. However, since current story generation systems often rely on pre-trained language models fine-tuned with limited story data, they may not always prioritize child-friendliness. This can lead to the unintended generation of stories containing problematic elements
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2024 Conference on Digital Experimentation @ MIT (CODE@MIT)2024Many data-driven companies measure the impact of product groups and allocate resources across them based on the estimated impacts of features they launch via A/B tests. In this doc, we show that, when based on a standard frequentist estimator of the impact of features, this practice can significantly overstate the impact of product groups and distort the allocation of resources. When this practice is instead
Academia
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