Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
Featured news
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2024Machine unlearning is motivated by desire for data autonomy: a person can request to have their data’s influence removed from deployed models, and those models should be updated as if they were retrained without the person’s data. We show that, counter-intuitively, these updates expose individuals to high-accuracy reconstruction attacks which allow the attacker to recover their data in its entirety, even
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Machine learning (ML) models trained using Empirical Risk Minimization (ERM) often exhibit systematic errors on specific subpopulations of tabular data, known as error slices. Learning robust representation in the presence of error slices is challenging, especially in self-supervised settings during the feature reconstruction phase, due to high cardinality features and the complexity of constructing error
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Task-oriented dialogue systems are essential for applications ranging from customer service to personal assistants and are widely used across various industries. However, developing effective multi-domain systems remains a significant challenge due to the complexity of handling diverse user intents, entity types, and domain-specific knowledge across several domains. In this work, we propose DARD (Domain
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2024In this paper, we introduce AdaSelection, an adaptive sub-sampling method to identify the most informative sub-samples within each minibatch to speed up the training of large-scale deep learning models without sacrificing model performance. Our method is able to flexibly combines an arbitrary number of baseline sub-sampling methods incorporating the method-level importance and intra-method sample-level
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2024The rise of large language models (LLMs) has significantly influenced the quality of information in decision-making systems, leading to the prevalence of AI-generated content and challenges in detecting misinformation and managing conflicting information, or "inter-evidence conflicts." This study introduces a method for generating diverse, validated evidence conflicts to simulate real-world misinformation
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