Customer-obsessed science
Research areas
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October 1, 202610 min readAugmenting a network graph with agentic AI produces a “digital twin” that can help isolate network failures.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
Featured news
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EACL 2026 Industry Track2026Personalized shopping agents must adapt their decisions to different user personas, balancing efficiency, preference alignment, and goal success. Building upon the WebShop dataset and τ2-Bench environment, ShopperBench introduces a persona-guided benchmark for evaluating such adaptive behaviors. ShopperBench augments shopping trajectories with persona-conditioned goals, reasoning rationales, and preference
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2026We introduce SWAN (Semantic Watermarking with Abstract Meaning Representation)1 , a novel framework that embeds watermark signatures into the semantic structure of a sentence using Abstract Meaning Representation (AMR). In contrast to existing watermarking methods, which typically encode signatures by adjusting token selection preferences during text generation, SWAN embeds the signature directly in the
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2026Individual treatment effect (ITE) estimation from observational data becomes unreliable when three challenges co-occur: extreme class imbalance (0.4% treatment rate), outcome sparsity (97.6% zeros), and pervasive cold-start (99.2% incomplete profiles). These conditions violate identifying assumptions—propensity scores collapse toward boundary values, and outcome predictions degrade for subjects with sparse
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2026Structured texts refer to texts containing structured elements beyond plain texts, such as code snippets and placeholders. Such structured texts increasingly require segmentation into semantically meaningful components, which cannot be effectively handled by conventional sentence-level segmentation methods. To address this, we propose BoundRL, a novel approach that jointly performs efficient token-level
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ICML 2026 Workshop on Scalable Learning and Optimization for Efficient Multimodal AI Agents (SCALE)2026Enterprise environments differ fundamentally from the clean settings assumed in LLM research: knowledge is distributed across heterogeneous sources, often incomplete or inconsistent, and key procedural logic is implicitly encoded in artifacts rather than explicitly documented. In such settings, retrieval-based approaches are insufficient, as no single source contains the full workflow. We propose a replication-driven
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