Customer-obsessed science
Research areas
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November 28, 20254 min readLarge language models are increasing the accuracy, reliability, and consistency of the product catalogue at scale.
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November 20, 20254 min read
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October 20, 20254 min read
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October 14, 20257 min read
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October 2, 20253 min read
Featured news
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UAI 20222022Despite the increasing relevance of forecasting methods, causal implications of these algorithms remain largely unexplored. This is concerning considering that, even under simplifying assumptions such as causal sufficiency, the statistical risk of a model can differ significantly from its causal risk. Here, we study the problem of causal generalization—generalizing from the observational to interventional
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Doctoral Dissertation2022The theme of this work is improving Computer-Assisted Pronunciation Training (CAPT) for the task of languages learning. The central hypothesis is that accuracy of ML models for the detection of pronunciation errors is impacted by the limited amount of training data available, and that this limitation can be overcome by using synthetic speech generation and end-to-end modelling; if a generative model that
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Recsys 2022 Workshop on Multi-Objective Recommender Systems2022Recommendations systems play a central role in improving customer experience on the Amazon retail website. Commonly, Learning-to-Rank (LTR) methods are employed to rank content, however these methods are subject to bias inherent in the observational data that they use for training. This paper studies a domain-specific self-selection bias, called Content Targeting Bias, introduced when content is generated
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Recsys 2022 Workshop on Knowledge-aware and Conversational Recommender Systems2022Amazon Customer Service (CS) provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human agents, also called subject matter experts (SMEs). Customers outreach with questions in different domains (return policy, device troubleshooting, etc.). Depending on their training, not all SMEs are eligible to handle all
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IEEE International Conference on Software Maintenance and Evolution2022Automatic identification of coding best practices can scale the development of code and application analyzers. We present Doc2BP, a deep learning tool to identify coding best practices in software documentation. Natural language descriptions are mapped to an informative embedding space, optimized under the dual objectives of binary and few shot classification. The binary objective powers general classification
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