Customer-obsessed science
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January 13, 20267 min readLeveraging existing environment simulators and reward functions based on verifiable ground truth boosts task success rate, even with small models and small training datasets.
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January 8, 20264 min read
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December 29, 20256 min read
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December 29, 20259 min read
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December 10, 20255 min read
Featured news
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ECIR 20262026Composing messages in chatbot interactions is often time-consuming, making autocompletion an appealing way to reduce user effort. Different users have different preferences and therefore different expectations from autocompletion solutions. We study how personalization can improve the autocompletion process, evaluating four schemes defined along two axes: generation vs. ranking, and prior messages vs. external
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2026Retrieval-Augmented Generation (RAG) systems degrade sharply under extreme noise, where irrelevant or redundant passages dominate. Current methods-fixed top-k retrieval, cross-encoder reranking, or policybased iteration-depend on static heuristics or costly reinforcement learning, failing to assess evidence sufficiency, detect subtle mismatches, or reduce redundancy, leading to hallucinations and poor grounding
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2026High-quality search is essential for the success of online platforms, spanning e-commerce, social media, shopping-focused applications, and broader search systems such as content discovery and enterprise web search. To ensure optimal user experience and drive business growth, continuous evaluation and improvement of search systems is crucial. This paper introduces PROBES, a novel multi-task system powered
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ECIR 2026 Industry Day2026E-commerce search faces challenges such as sparse data and poor generalization from issues like multi-attribute resolution, multihop reasoning, and implicit intent. We propose iterative reranking as a compute-scaling strategy for LLM-based rankers, repeatedly applying listwise rankers to refine results by exploiting LLM non-determinism. Evaluated on three open datasets with three open-source LLMs, the method
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EACL 2026 Industry Track2026Job postings are critical for recruitment, yet large enterprises struggle with standardization and consistency, requiring significant time and effort from hiring managers and recruiters. We present a feedback-aware prompt optimization framework that automates high-quality job posting generation through iterative human-in-the-loop refinement. Our system integrates multiple data sources: job metadata, competencies
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