Customer-obsessed science
Research areas
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August 26, 20265 min readDiscounting the opinions of LLM judges with highly correlated outputs ensures that panels of judges reflect a true diversity of perspectives.
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August 21, 20269 min read
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July 30, 20268 min read
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July 29, 20266 min read
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Featured news
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RecSys 2023 Workshop on Learning and Evaluating Recommendations with Impressions (LERI 2023)2023While recommender systems have significantly benefited from implicit feedback, they have often missed the nuances of multi-behavior interactions between users and items. Historically, these systems either amalgamated all behaviors, such as impression (formerly view), add-to-cart, and buy, under a singular ’interaction’ label, or prioritized only the target behavior, often the buy action, discarding valuable
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CIKM 20232023In e-commerce, product classification is widely used for various purposes. Misclassifying products can cause compliance issues and hurt the company’s reputation. To address this problem, we propose an automated system to proactively detect product misclassifications by overcoming several challenges. A large ecommerce retailer can sell billions of distinct products, on which many thousands of classification
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CIKM 20232023Growth of e-commerce has enabled the creation of thousands of small-scale brands. However, these brands lack information on a) what new products to develop and b) how to refine existing products to improve business metrics. We present a comprehensive Product Design Insights and Guidance service (named PRODIGY) that mines product attributes data available on e-commerce platforms and surface insights on a
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ESEC/FSE 20232023Automated static dataflow analysis is an effective technique for detecting security critical issues like sensitive data leak, and vulnerability to injection attacks. Ensuring high precision and recall requires an analysis that is context, field and object sensitive. However, it is challenging to attain high precision and recall and scale to large industrial code bases. Compositional style analyses in which
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RecSys 20232023Being able to measure the success of online shopping interactions is crucial in order to evaluate and optimize the performance of e-commerce systems. It is especially challenging in the domain of voice shopping, typically supported by voice-based AI assistants. Unlike Web shopping, which offers a rich amount of behavioral signals such as clicks, in voice shopping a non-negligible amount of shopping interactions
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