Customer-obsessed science
Research areas
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February 2, 202610 min readEvery NFL game generates millions of tracking data points from 22 RFID-equipped players. Seventy-five machine learning models running on AWS process that data in under a second, transforming football into a sport where every movement is measured, modeled, and instantly analyzed.
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January 13, 20267 min read
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Featured news
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RecSys 20232023Being able to measure the success of online shopping interactions is crucial in order to evaluate and optimize the performance of e-commerce systems. It is especially challenging in the domain of voice shopping, typically supported by voice-based AI assistants. Unlike Web shopping, which offers a rich amount of behavioral signals such as clicks, in voice shopping a non-negligible amount of shopping interactions
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Voice conversion for Lombard speaking style with implicit and explicit acoustic feature conditioningInterspeech 2023 Workshop on Machine Learning Challenges for Hearing Aids2023Text-to-Speech (TTS) systems in Lombard speaking style can im-prove the overall intelligibility of speech, useful for hearing loss and noisy conditions. However, training those models requires a large amount of data and the Lombard effect is challenging to record due to speaker and noise variability and tiring recording conditions. Voice conversion (VC) has been shown to be a useful augmentation technique
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CIKM 20232023In e-commerce sites, customer questions on the product detail page express the customers’ information needs about the product. The answers to these questions often provide the necessary information. In this work, we present and address the novel task of generating product insights from community questions and answers (Q&A). These insights can be presented to customers to assist them in their shopping journey
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SIGIR 20232023Immersive technologies such as virtual reality (VR) and head-mounted displays (HMD) have seen increased adoption in recent years. In this work, we study two factors that influence users’ experience when shopping in VR through voice queries: (1) context alignment of the search environment and (2) the level of detail on the Search Engine Results Page (SERP). To this end, we developed a search system for VR
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SIGIR 20232023Conversation disentanglement aims to identify and group utterances from a conversation into separate threads. Existing methods in the literature primarily focus on disentangling multi-party conversations involving three or more speakers, which enables their models to explicitly or implicitly incorporate speaker-related feature signals while disentangling. Most existing models require a large amount of human
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