Customer-obsessed science


Research areas
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July 29, 2025New cost-to-serve-software metric that accounts for the full software development lifecycle helps determine which software development innovations provide quantifiable value.
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2024Teaching large language models (LLMs) to generate text with attribution to evidence sources can reduce hallucinations, improve verifiability in question answering systems (QA), and increase reliability of retrieval augmented LLMs. Despite gaining increasing popularity for usage in QA systems and search engines, current LLMs struggle with attribution for long-form responses which require reasoning over multiple
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2024Binary classification involves predicting the label of an instance based on whether the model score for the positive class exceeds a threshold chosen as per application needs (e.g., maximizing recall at a precision bound). However, model scores are often not aligned with the true conditional probability of the positive class. This is especially true when the training involves differential sampling across
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2024Planning is a crucial task for agents in task oriented dialogs (TODs). Human agents typically resolve user issues by following predefined workflows, decomposing workflow steps into actionable items, and performing actions by executing APIs in order; all of which require reasoning and planning. With the recent advances in LLMs, there have been increasing attempts to use them for task planning and API usage
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2024Recent advancement in large language models (LLMs) has offered a strong potential for natural language systems to process informal language. A representative form of informal language is slang, used commonly in daily conversations and online social media. To date, slang has not been comprehensively evaluated in LLMs due partly to the absence of a carefully designed and publicly accessible benchmark. Using
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2024Inherent ambiguity in layout annotations poses significant challenges to developing accurate 360◦ room layout estimation models. To address this issue, we propose a novel Bi-Layout model capable of predicting two distinct layout types. One stops at ambiguous regions, while the other ex-tends to encompass all visible areas. Our model employs two global context embeddings, where each embedding is designed
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