Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Featured news
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2024End-to-end (E2E) automatic speech recognition (ASR) systems often exploited pre-trained hidden Markov model (HMM) systems for word timing estimation (WTE), due to their inability to predict word boundaries. However, training an HMM is difficult for low-resource languages due to the lack of phonetic transcriptions, leading to a high demand for HMM-free WTE methods, particularly for multilingual ASR systems
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ACL Findings 20242024Speculative decoding has emerged as a powerful method to improve latency and throughput in hosting large language models. However, most existing implementations focus on generating a single sequence. Real-world generative-AI applications often require multiple responses, and how to perform speculative decoding in a batched setting while preserving its latency benefits poses non-trivial challenges. This
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ACM SIGCOMM 20242024The primary objective of adaptive bitrate (ABR) streaming is to enhance users’ quality of experience (QoE) by dynamically adjust-ing the video bitrate in response to changing network conditions. However, users often find frequent bitrate switching frustrating due to the resulting inconsistency in visual quality over time, es-pecially during live streaming when buffer lengths are short. In this paper, we
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HFES 20242024Traditional tools for ergonomic assessments of workstation designs often involve ergonomists using Digital Human Modeling (DHM) software to simulate worker motions. However, these tools can be limited by posture prediction algorithms that fail to capture the full range and variability of human behavior. Virtual Reality (VR) offers an alternative by enabling workers to perform tasks within simulated workspaces
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2024Understanding customer behavior is crucial for improving service quality in large-scale E-commerce. This paper proposes C-STAR, a new framework that learns compact representations from customer shopping journeys, with good versatility to fuel multiple down-stream customer-centric tasks. We define the notion of shopping trajectory that encompasses customer interactions at the level of product categories,
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