Customer-obsessed science
Research areas
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August 21, 20269 min readExtendable framework enables testing agents on the full set of capabilities required to successfully complete a procedure, not isolated proxy tasks.
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July 30, 20268 min read
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July 9, 202610 min read
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Featured news
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NAACL 20192019End-to-end neural models for goal-oriented conversational systems have become an increasingly active area of research, though results in real-world settings are few. We present real-world results for two issue types in the customer service domain. We train models on historical chat transcripts and test on live contacts using a human-in-the-loop research platform. Additionally, we incorporate customer profile
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NeurIPS 2019 Workshop on Science Meets Engineering of Deep Learning2019Extreme multi-label text classification (XMC) concerns tagging input text with the most relevant labels from an extremely large set. Recently, pretrained language representation models such as BERT (Bidirectional Encoder Representations from Transformers) have been shown to achieve outstanding performance on many NLP tasks including sentence classification with small label sets (typically fewer than thousands
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NAACL 20192019Relation Extraction (RE) aims to label relations between groups of marked entities in raw text. Most current RE models learn context-aware representations of the target entities that are then used to establish relation between them. This works well for intrasentence RE and we call them first-order relations. However, this methodology can sometimes fail to capture complex and long dependencies. To address
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NeurIPS 2019 Workshop on Meta-Learning2019We propose a novel meta-analysis to study the relationship between properties of task sequences and the performance of continual learning algorithms. Our analysis makes use of recent developments in task space modeling as well as correlation analysis to specify and analyze the properties we are interested in. As a case study, we apply our meta-analysis to study two properties of a task sequence: total complexity
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ICANN 20192019Within machine learning, the subfield of Neural Architecture Search (NAS) has recently garnered research attention due to its ability to improve upon human-designed models. However, the computational requirements for finding an exact solution to this problem are often intractable, and the design of the search space still requires manual intervention. In this paper we attempt to establish a formalized framework
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