Customer-obsessed science
Research areas
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July 9, 202610 min readA new Rust proxy called Turnstile sits between the model backend and the agent harness to capture information lost in mere text transcripts. -
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Hosted by Danielle Perszyk, cognitive scientist at Amazon's AGI Lab, the podcast features researchers tackling the hardest problems in agentic AI — from building reliable perception systems to designing training environments that mirror human learning.
The Antibody Developability Benchmark is powered by one of the most diverse antibody datasets in public literature, enabling transparent performance evaluation for AI-guided antibody design.
Challenge pushes teams to demonstrate measurable gains in secure-coding performance while building AI agents that advance real-world utility and reliability at scale.
Initiative will fund over 100 doctoral students researching machine learning, computer vision, and natural-language processing at nine universities.
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KDD 2023 Workshop on Decision Intelligence and Analytics for Online Marketplaces2023Customers who reach out for customer service support may face a range of issues that vary in complexity. Routing high-complexity contacts to junior agents can lead to multiple transfers or repeated contacts, while directing low-complexity contacts to senior agents can strain their capacity to assist customers who need professional help. To tackle this, a machine learning model that accurately predicts the
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KDD 2023 Workshop on Decision Intelligence and Analytics for Online Marketplaces2023E-commerce companies deal with a high volume of customer service requests daily. While a simple annotation system is often used to summarize the topics of customer contacts, thoroughly exploring each specific issue can be challenging. This presents a critical concern, especially during an emerging outbreak where companies must quickly identify and address specific issues. To tackle this challenge, we propose
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KDD 2023 Workshop on End-End Customer Journey Optimization2023Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate agents without transfers is therefore crucial for e-commerce success. To this end, we have developed a machine learning framework that predicts the complexity of customer contacts and routes them to appropriate agents accordingly
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ACL Findings 20232023We investigate semi-structured document classification in a zero-shot setting. Classification of semi-structured documents is more challenging than that of standard unstructured documents, as positional, layout, and style information play a vital role in interpreting such documents. The standard classification setting where categories are fixed during both training and testing falls short in dynamic environments
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KDD 2023 Workshop on Deep Learning on Graphs2023Encoder-decoder deep neural networks have been increasingly studied for multi-horizon time series forecasting, especially in real-world applications. However, to forecast accurately, these sophisticated neural forecasters typically rely on a large number of time series examples with substantial history. A rapidly growing topic of interest is forecasting time series which lack sufficient historical data—often
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Gretchen Ertl
The program offers unrestricted funds and other resources to support research at academic institutions and non-profit organizations in areas that align with our mission.
A global university competition to drive secure innovation in generative AI technology, which focuses on responsible AI and large language model coding security.
Credit: Wolfram Scheible
We partner with particular academic organizations across the world for deep and sustained collaborations in multiple research areas of mutual interest.
Courtesy of Pai-Ling Yin
We hire world-class academics to work on large-scale technical challenges, while they continue to teach and conduct research at their universities.
