Customer-obsessed science
Research areas
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November 6, 2025A new approach to reducing carbon emissions reveals previously hidden emission “hotspots” within value chains, helping organizations make more detailed and dynamic decisions about their future carbon footprints.
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Supply chain operations generate vast amounts of operational data; however, critical knowledge—such as system usage practices, troubleshooting workflows, and resolution techniques—often remains buried within unstructured communications like support tickets, emails, and chat logs. While Retrieval-Augmented Generation (RAG) systems aim to leverage such communications as a knowledge base, their effectiveness
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Time series forecasting is a critical first step in generating demand plans for supply chains. Experiments on time series models typically focus on demonstrating improvements in forecast accuracy over existing/baseline solutions, quantified according to some accuracy metric. There is no doubt that forecast accuracy is important; however in production systems, demand planners often value consistency and
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AI and Deep Learning methods have revolutionized many forecasting applications but have not achieved widespread adoption in industry for aggregate forecasting. This paper challenges the AI research community by identifying three critical capabilities that current AI approaches lack: (1) multivariate consistency at scale, (2) explainable and controllable longrun assumptions, and (3) flexible incorporation
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This paper proposes using two metrics to quantify the forecastability of time series prior to model development: the spectral predictability score and the largest Lyapunov exponent. Unlike traditional model evaluation metrics, these measures assess the inherent forecastability characteristics of the data before any forecast attempts. The spectral predictability score evaluates the strength and regularity
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Multi-horizon and multi-lead time forecasting is a well-established area in machine learning, particularly in demand forecasting, which plays a critical role in a product’s lifecycle. Accurate forecasts support key operational functions, including inventory management, financial planning, promotion planning, and supply chain optimization. Traditional demand forecasting methods typically rely on learning
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