Customer-obsessed science
Research areas
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January 13, 20267 min readLeveraging existing environment simulators and reward functions based on verifiable ground truth boosts task success rate, even with small models and small training datasets.
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December 29, 20256 min read
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December 29, 20259 min read
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December 8, 20258 min read
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December 5, 20256 min read
Featured news
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ICDMAI 20262026Vision-Language Models (VLMs) have demonstrated impressive capabilities in general- purpose multi-modal tasks, but their adaptation to specialized sports analysis remains relatively unexplored. This paper bridges this gap by investigating VLM's effectiveness for automated cricket scene classification, addressing critical bottlenecks in current workflows that require 45-50 minutes of human intervention.
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AAMAS 20262026Existing content recommender systems usually depend on centrally stored interaction histories, creating vendor lock-in and disadvantaging newer providers who lack sufficient user data. They also limit users' ability to understand, control, or edit how their preferences are represented, since profiles are learned as opaque latent vectors within provider-controlled models. We propose a user-centric alternative
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AAAI 2026 Workshop on Agentic AI in Financial Services2026Financial AI systems suffer from a critical blind spot: while Retrieval-Augmented Generation (RAG) excels at finding relevant documents, language models still generate calculation errors and regulatory violations during reasoning, even with perfect retrieval. This paper introduces VERAFI (Verified Agentic Financial Intelligence), an agentic framework with neurosymbolic policy generation for verified financial
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KDD 20262026We describe a novel framework for discrete choice modeling and price optimization for settings where scheduled service options (often hierarchical) are offered to customers, which is applicable across many businesses including some within Amazon. In such business settings, the customers would see multiple options, often substitutable, with their features and their prices. These options typically vary in
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AAAI 2026 Workshop on Personalization in the Era of Large Foundation Models2026Language identification is a crucial first step in multilingual systems such as chatbots and virtual assistants, enabling linguistically and culturally accurate user experiences. Errors at this stage can cascade into downstream failures, setting a high bar for accuracy. Yet, existing language identification tools struggle with key cases–such as music requests where the song title and user language differ
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