Customer-obsessed science
Research areas
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September 25, 202612 min readUsing the Neuron Kernel Interface, a Reactor–AWS collaboration tackled the dynamic shapes, memory access patterns, and cache management that make real-time autoregressive diffusion hard—building techniques that generalize across models.
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September 21, 202611 min read
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August 21, 20269 min read
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July 30, 20268 min read
Featured news
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Improving relevance quality in product search using high-precision query-product semantic similarityACL 2022 Workshop on ECNLP2022Ensuring relevance quality in product search is a critical task as it impacts the customer’s ability to find intended products in the short-term as well as the general perception and trust of the e-commerce system in the long term. In this work we leverage a high-precision cross-encoder BERT model for semantic similarity between customer query and products and survey its effectiveness for three ranking
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ACL 2022 Workshop on Federated Learning for Natural Language Processing2022In the context of personalized federated learning (FL), the critical challenge is to balance local model improvement and global model tuning when the personal and global objectives may not be exactly aligned. Inspired by Bayesian hierarchical models, we develop ActPerFL, a self-aware personalized FL method where each client can automatically balance the training of its local personal model and the global
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ACL 2022 Workshop on ECNLP2022In recent years, large pretrained models have been used in dialogue systems to improve successful task completion rates. However, lack of reasoning capabilities of dialogue platforms make it difficult to provide relevant and fluent responses, unless the designers of a conversational experience spend a considerable amount of time implementing these capabilities in external rule based modules. In this work
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ACL 2022 Workshop on ECNLP2022In a leading e-commerce business, we receive hundreds of millions of customer feedback from different text communication channels such as product reviews. The feedback can contain rich information regarding customers’ dissatisfaction in the quality of goods and services. To harness such information to better serve customers, in this paper, we created a machine learning approach to automatically identify
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ACL 2022 Workshop on ECNLP2022Deep neural network models are especially susceptible to noise in annotated labels. In the real world, annotated data typically contains noise caused by a variety of factors such as task difficulty, annotator experience, and annotator bias. Label quality is critical for label validation tasks; however, correcting for noise by collecting more data is often costly. In this paper, we propose a contrastive
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