Careers

Amazon is looking for talented Postdoctoral Scientists to join our team for a one-year, full-time research position. EU STEP brings together Supply Chain, Network Design, and Transportation Planning teams to improve end-to-end forecasting, network flow, planning, and execution. It also brings together our teams from across the business focused on our Operational Excellence pillars - Amazon Customer Excellence Systems (ACES), Learning, Quality, Service, Sustainability and Reliability Maintenance Engineering (RME) Field teams. This integration strengthens operations and execution while driving quality improvements and enhanced customer experience across the entire value chain. We work backwards from Amazon's customers aiming to make transportation faster, cheaper, safer, more reliable and ecologically sustainable with the technological advances we offer. To that end, we split our time between short-term deliveries focused on business and long-term research that prepare Amazon for the future. Our skills lie in the area of machine learning and optimization; and know how to code efficient algorithmic science solutions. In this position we focus on Demand Forecast for Scheduling and Capacity Management, which includes the subproblems of origin-destination forecasting, week over week end-to-end network demand flow estimation, hour per hour forecast refresh. We experiment and innovate relentlessly. Science is core in our offering to shoppers, advertisers and customers. Our scientists apply machine learning, optimization, causal modeling and game theory at scale to enhance the customer experience, help advertisers reach relevant audiences, and support brand building. We are seeking talented scientists to invent cutting-edge techniques in a variety of areas and innovate on behalf of shoppers, advertisers, and customers. In this role you will: * Work closely with a senior science advisor, collaborate with other scientists and engineers, and be part of Amazon’s vibrant and diverse global science community. * Publish your innovation in top-tier academic venues and hone your presentation skills. * Be inspired by challenges and opportunities to invent cutting-edge techniques in your area(s) of expertise.

The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Agentic AI, Data Science, Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As a Senior Data Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging Data Science, Agentic AI, GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in data science, you'll design and develop scalable solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied data science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in Data Science, ML, NLP, and GenAI, excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Work closely with business stakeholders to identify data science use cases and build consensus on project priorities based on data availability, scientific applicability, implementation challenges, and business impact. - Develop innovative solutions to complex problems, including the extension of conversational assistant functionalities. - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Effectively communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as a Senior Data Scientist in the Data and AI team involves combining business expertise with hands-on technical problem-solving skills. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical data science and AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing data science models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Agentic AI, Data Science, Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon Science gives you insight into the company’s approach to customer focused scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in artificial intelligence and related fields. Our scientists continue to publish, teach, and engage with the academic community, in addition to utilizing our working backwards method to enrich the way we live and work. Please visit https://www.amazon.science for more information. Are you an expert in Natural Language Processing (NLP) and Large Language Models (LLM)? Are you interested in building Agentic AI solutions on complex business problems that have significant global benefit. The Brand Protection team designs and builds high performance AI systems using LLM and machine learning that identify and prevent abuse and counterfeit on behalf of brand owners worldwide. We are looking for a highly talented scientist to help build of our vision for agent-based intellegent automation. As a senior applied scientist on the team, you will use NLP and LLM techniques to built automated AI solutions that thinks like human to assist decision making and eventually make autonomous decisions that impacts millions of brands, selling partners and customers. You will work backwards from data insights and customer feedback to build the right machine learning solutions, collaborate with other domain experts in finding innovative solutions to unsolved problems. You will work closely will product team and engineering partners to launch the solution into production and owning the end-to-end solution. An ideal candidate should have extensive experience driving large-scale Machine Learning initiatives, specially in GenAI and LLM applications, from conception to launch in a rapidly evolving environment. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. Major responsibilities: - Understand business challenges by analyzing data and customer feedback - Collaborate with tech and product teams on building ML strategies, experimentation, implementation and continuous improvement - Analyze and extract relevant information from large amounts of both structured and unstructured data to design strategies to solve business problems. - Use NLP, LLM and machine learning techniques to create scalable solutions for business problems - Create business and analytics reports and present to the senior management teams - Research and implement novel AI solutions and publish research papers About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Are you interested in shaping the future of Advertising and B2B Sales? We are a growing science and engineering team with an exciting charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top science talent to build new, science-backed services to drive success for our customers. Our goal is to transform the way account teams operate by creating actionable insights and recommendations they can share with their advertising accounts, and ingesting Generative AI throughout their end-to-end workflows to improve their work efficiency. As a part of our team, you will bring deep expertise in quantitative modeling (forecasting, recommender systems, reinforcement learning, causal inferencing or generative artificial intelligence) to build and refine models that can be implemented in production. You will be a thought leader as we chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. As a senior lead, you will have the excitement to take iterative approaches to tackle big, long-term problems. Why you will love this opportunity: Amazon has invested heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon's Retail and Marketplace businesses. We deliver billions of ads impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences; this is your opportunity to work within the fastest growing businesses across all of Amazon! Define a long-term scientific vision for our advertising sales business, driven from our customers' needs, translating that direction into specific plans for scientists, engineers and product teams. This role combines scientific leadership, organizational ability, technical strength, product focus, and business understanding. Key job responsibilities - Conceptualize and lead state-of-the-art research on new Machine Learning and Generative Artificial Intelligence solutions to optimize all aspects of the Ad Sales business - Guide the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Conduct deep data analysis to derive insights to the business, and identify gaps and new opportunities - Run regular A/B experiments, gather data, and perform statistical analysis - Work closely with software engineers to deliver end-to-end solutions into production - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.

As a Senior Applied Scientist on our Agentic AI Professional Services Experience team, you will be instrumental in advancing the frontier of human-agent collaboration for enterprise solutions. You will leverage your deep expertise in machine learning and artificial intelligence to develop intelligent systems that enhance how professionals interact with agentic AI tools, driving innovation in professional services delivery while balancing user experience, ethics, and business outcomes. In this role, you will shape the future of professional services by creating AI agents that augment human capabilities, streamline complex workflows, and deliver unprecedented value to customers. Your work will define how the next generation of professionals collaborate with intelligent systems, establishing new paradigms for productivity, creativity, and problem-solving in enterprise environments. Key job responsibilities - Architect and design AI agent systems that can effectively understand, reason about, and execute professional services workflows - Perform hands-on analysis and modeling of enormous data sets to develop insights that increase service effectiveness and business outcomes, while maintaining exceptional customer experience - Drive end-to-end Machine Learning projects involving agentic AI that navigate high degrees of ambiguity, scale, and complexity - Design and implement advanced machine learning models for agent decision-making, natural language understanding, and contextual reasoning - Conduct proof-of-concept development, experimentation, optimization, and production deployment of AI agent systems - Collaborate closely with software engineers to productionize ML models for agentic AI solutions - Design, execute, and analyze A/B experiments to evaluate agent performance, user satisfaction, and business impact - Establish scalable, efficient, automated processes for large-scale data analysis, agent behavior modeling, model validation, and serving - Research and implement new approaches for agent learning, reasoning, and interaction with human professionals - Develop frameworks for evaluating agent effectiveness, safety, and alignment with human objectives About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the space industry? If so, then we would love to talk! Key job responsibilities Work cross-functionally with product, business development, and various technical teams (engineering, science, simulations, etc.) to execute on the long-term vision, strategy, and architecture for the science-based global demand forecast Design and deliver modern, flexible, scalable solutions to integrate data from a variety of sources and systems, increasing forecast accuracy over time Work closely with the capacity planning science team to ensure that demand forecasts feed seamlessly into their systems to deliver continuous optimization of resources. Lead short and long terms technical roadmap definition efforts to deliver solutions that meet business needs in pre-launch, early-launch, and mature business phases Synthesize and communicate insights and recommendations to audiences of varying levels of technical sophistication to drive change across Kuiper. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Kuiper Global Demand Planning team's mission is to map customer demand across space and time. We enable Kuiper's long-term success by delivering actionable insights and scientific forecasts across geographies and customer segments to empower long range planning, capacity simulations, business strategy, and hardware manufacturing recommendations through scalable tools and durable mechanisms.

Amazon AI is looking for world class scientists and engineers to join its AWS AI. This group is entrusted with developing core natural language processing, generative AI, deep learning, automated reasoning, and machine learning algorithms for AWS. You will invent, implement, and deploy state-of-the-art machine learning and automated reasoning algorithms and systems. You will build prototypes and explore conceptually new solutions. You will deliver innovative and impactful features into production. You will interact closely with our customers and with the academic community. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. About the team The Amazon Web Services (AWS) agentic AI team uses generative AI and foundation models to reimagine the experience of all builders on AWS. From the IDE to web-based tools and services, AI will help engineers work on large and small applications. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world. If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment. Are you seeking an environment where you can drive innovation? Do you want to apply learning techniques and advanced mathematical modeling to solve real world problems? Do you want to play a key role in the future of Amazon's Retail business? This job for you! The Customer Behavior Analytics (CBA) team at Amazon is responsible for the architecture, design, implementation of tools used to understand customer behavior and value generation for all Amazon programs. Come and join us! Amazon’s CBA team is looking for ML Scientists, who can work at the intersection of economics, statistics and machine learning; and leverage the power of big data to solve complex problems like long-term causal effect estimation.

The Mission of Amazon's Artificial General Intelligence (AGI) team is to "Build world-class general-purpose intelligence services that benefits every Amazon business and humanity." Are you a data enthusiast? Are you a creative big thinker who is passionate about using data to direct decision making and solve complex and large-scale challenges? If so, then this position is for you! We are looking for a motivated individual with strong analytical and communication skills to join us. In this role, you will apply advanced analytics techniques, AI/ML, and statistical concepts to derive insights from massive datasets. The ideal candidate should have expertise in AI/ML, statistical analysis, and the ability to write code for building models and pipelines to automate data and analytics processing. They will help us design experiments, build models, and develop appropriate metrics to deeply understand the strengths and weaknesses of our systems. They will build dashboards to automate data collection and reporting of relevant data streams, providing leadership and stakeholders with transparency into our system's performance. They will turn their findings into actions by writing detailed reports and providing recommendations on where we should focus our efforts to have the largest customer impact. A successful candidate should be a self-starter, comfortable with ambiguity with strong attention to detail, and have the ability to work in a fast-paced and ever-changing environment. They will also help coach/mentor junior scientists in the team. The ideal candidate should possess excellent verbal and written communication skills, capable of effectively communicating results and insights to both technical and non-technical audiences

Amazon has launched a new research lab in San Francisco to develop foundational capabilities for useful AI agents. We’re enabling practical AI to make our customers more productive, empowered, and fulfilled. In particular, our work combines large language models (LLMs) with reinforcement learning (RL) to solve reasoning, planning, and world modeling in both virtual and physical environments. Our research builds on that of Amazon’s broader AGI organization, which recently introduced Amazon Nova, a new generation of state-of-the-art foundation models (FMs). Our lab is a small, talent-dense team with the resources and scale of Amazon. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research. We’re entering an exciting new era where agents can redefine what AI makes possible. We’d love for you to join our lab and build it from the ground up! Key job responsibilities You will contribute directly to AI agent development in a research management role: leading a research team, aligning their goals with the broader lab, mentoring team members, and hiring great people. You will be hired as a Member of Technical Staff.