Customer-obsessed science


Research areas
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June 25, 2025With large datasets, directly generating data ID codes from query embeddings is much more efficient than performing pairwise comparisons between queries and candidate responses.
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KDD 2025 Workshop on AI for Supply Chain2025Modern logistics networks face a critical challenge in performance documentation that consumes substantial resources yet suffers from inconsistent quality, limited expert review, and context-specificity. We present Shifu, an adaptive knowledge acquisition system for automated root cause analysis that learns continuously from operational feedback without requiring gold standard examples. Shifu integrates
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KDD 2025 Workshop on AI for Supply Chain2025As Generative AI (Gen-AI) continues to evolve rapidly, its potential to transform supply chain operations remains largely unexplored. Narrowing in on retail supply chain, this paper presents a taxonomy diagram that categorizes trends in Gen-AI adoption across various functions thereby mapping current Gen-AI capabilities and identifying immediate opportunities and potential challenges. We identify several
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KDD 2025 Workshop on AI for Supply Chain2025Supply chain operations generate vast amounts of operational data; however, critical knowledge—such as system usage practices, troubleshooting workflows, and resolution techniques—often remains buried within unstructured communications like support tickets, emails, and chat logs. While Retrieval-Augmented Generation (RAG) systems aim to leverage such communications as a knowledge base, their effectiveness
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KDD 2025 Workshop on AI for Supply Chain2025Time series forecasting is a critical first step in generating demand plans for supply chains. Experiments on time series models typically focus on demonstrating improvements in forecast accuracy over existing/baseline solutions, quantified according to some accuracy metric. There is no doubt that forecast accuracy is important; however in production systems, demand planners often value consistency and
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KDD 2025 Workshop on AI for Supply Chain2025AI and Deep Learning methods have revolutionized many forecasting applications but have not achieved widespread adoption in industry for aggregate forecasting. This paper challenges the AI research community by identifying three critical capabilities that current AI approaches lack: (1) multivariate consistency at scale, (2) explainable and controllable longrun assumptions, and (3) flexible incorporation
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