Customer-obsessed science

Understanding and extracting structured insights from unstructured documents remains a foundational challenge in industrial NLP. While Large Language Models (LLMs) enable zero-shot extraction, traditional pipelines often fail to handle multi-document packets, complex reasoning, and strict compliance requirements. We present IDP (Intelligent Document Processing) Accelerator, a framework enabling agentic

While large language models (LLMs) have substantially improved Text-to-SQL generation, a pronounced gap remains between AI systems and human experts on challenging benchmarks such as BIRD-SQL. We argue this gap stems largely from the prevailing single-pass paradigm, which lacks the iterative reasoning, schema exploration, and error-correction behaviors that humans naturally employ. To address this limitation

Current GUI agents struggle with multi-step digital device support. We investigate whether this failure is partly caused by a procedural knowledge deficit: agents often rely on zero-shot visual exploration instead of executing verified instructions. To address this, we introduce the Plan-Grounded GUI Agent (PGGA), framing interface navigation as a knowledge-execution problem by conditioning low-level actions

We study the problem of learning to generate an answer (or completion) to a question (or prompt), where there could be multiple correct answers, any one of which is acceptable at test time. Learning is based on demonstrations of some correct answer to each training question, as in Supervised Fine Tuning (SFT). We formalize the problem as imitation learning (i.e., apprenticeship learning) in contextual bandits

On E-commerce platforms, new products often suffer from the cold-start problem: limited interaction data reduces their search visibility and hurts relevance ranking. To address this, we propose a simple yet effective behavior feature boosting method that leverages substitute relationships among products (BFS). BFS identifies substitutes—products that satisfy similar user needs—and aggregates their behavioral